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|Houston George Bush Intcntl|
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The bed was huge and fluffy and comfortable
Several phone calls to the front desk were unanswered forcing me to go downstairs to speak to staff in person A used bar of soap was in the bathtub. The shower temperature was difficult to control Directions to get the shuttle from the airport need to be more clear and a method to reach the hotel over WiFi should be provided (eg Whatsapp) Provide towel racks in the bathroom so my towel can dry and I can resuse it. I was not provided with all the details I needed to access the WiFi.
The Sheraton North Houston was a last minute stay for me and due to my crazy schedule I booked the wrong dates, but the staff were extremely generous and helped me change the dates without any charges to my non-refundable booking. I was hugely thankful.
The facilities were very nice, but the room didn't have complementary water and the amenities usually found in a hotel room that nice were very limited. I was a bit discouraged because as a traveler, I often depend on these amenities to carry me through short stays.
Excellent service, room decor, cleanliness, exercise room, comfort, value (weekend rates) and convenience to IAH. 4 star + hotel.
I liked the overall decor of the hotel. I didn't have to wait that long to check in even with a long line. It was very close to the airport. We stayed both before and after our vacation to Mexico. The hotel staff were very friendly and helpful. The breakfast was delicious. I love that they offer shuttle service to and from the airport. Also a plus was that we could keep our car parked at the hotel for up to 2 weeks for FREE!!! My cousin paid for an airport shuttle and the hotel refunded her the money she paid as shuttle service was free to the airport. I would definitely stay here again.
Both times we booked a room, they put us on the 4th floor and both times, the ice machine was out, so I had to keep going to the 3rd floor to get ice. That was really the only negative.
I love the staff. They were really nice and friendly, always smiling.
The value for the room on a Monday late evening was great. Everyone was friendly, the place was quite & clean, the beds were comfy & the room and bathroom were clean, coffee in the room was Starbucks, the cafe for breakfast was good. I left a personal item and the staff was able to locate it. I couldn't be happier. Thank you all so much for taking the time to locate it and keep it safe. Also, a plus its so convenient to the airport and FREE parking. Oh, and cant't forget the pool area looked clean as well.
If I was staying more than just overnight I would have wanted a room that didn't smell like smoke. I did notice smoke free signs in the hallway, but I know some do not always abide by the rules. The smell was tolerable for a night stay, but anything more, I would have asked for a new room.
Where has the hospitality and customer service gone
I arrived late and my reservation was made on the wrong date.. due to the travel site or the hotel... but the staff on the front desk refused to accomodate me even though you guys had probably 50 empty rooms. I understand that it might not have been your fault.. but you rather have an empty room than a customer. WELL THIS CUSTOMER RUNS A COMPANY WITH 2650 ENPLOYEES. WE BOOK AN AVERAGE OF 110O HOTEL ROOMS A YEAR AND YOU JUST LOST ALL OUR BUSINESS. When you are just in business to make a quick buck.. you will lose your quality customers. Im taking my and all my companys business elsewhere. Regards, Somak
I was surprised that there was no microwave in the room.
I liked the room and cleanliness.
One shuttle driver was a bit apprehensive and with the rates paid for rooms breakfast should be included in my opinion.
The staff is always great!
I stay at this property every time I'm in Houston. The staff is great. The rooms are always clean and updated. The restaurant is open late, has a great bar and food.
Very close to the airport, free 24-hour airport shuttle
Great location for early morning flight
Guests coming and going throughout the night...some with no regard for sleeping guests.
Staff were very nice. ad the fact was Pet Friendly. My dog and I were very happy nd confrtable.
Next day the cleaning lady nock my door a few times to clean the room I have to tell her not to come back ntil list 2h 1/2. I just want it to rest. I did not understand the hurry when my time to check out was at 12:00pm . ( I wish they clean the bed better, it seems someone was there before the hand towel n the bathroom was used so the hand soap, and my bed sheets were with bread crumbs in it. so I slept on top of the bed I did not want it to call it was late when I arrived.
business hotel with the usual things
had the worst ever chicken wings at the bar... the hotel could do with a workover...the carpet smell, etc.
Colour scheme and cleanliness.
Staff were courteous, and, considering the proximity to the airport, the room was beautifully quiet. It was clean, and the rates were reasonable
The driver of the courtesy shuttle that picked us up at the airport did not leave his seat to either help us on or off with our luggage We regretted afterwards that we had tipped him - that attitude should not be rewarded
The position and convenience to the airport
There were a number of lights in the dining room which were unserviceable resusulting in the room appearing 'gloomy' and lacking in atmosphere
Enjoyed everything about this hotel, except parking.....Employees were fantastic and helpful, This is a get away from workinf to many hours for both my wife and myself...We plan on repeating our stay..And when friends come to visit this is where we will book their stay..
The front lots were full. Parked on side of building and it was not lighted.An other guest car had been boken into..
The proximity to the airpot
When I checked in at 11:00 pm no restraunts or stores were open
room service hard to get
Room. Requested a king bed, ended up with a full murphy bed pulling down from the wall.
People helpful and pleasant Location to airport and 24 hour shuttle service
The interleading door that will allow two rooms to be opened into one has very poor soundproofing and carries TV sound / conversations into the next room. Neighbour tried to come through that way in the middle of the night.
Tọa lạc ở Houston, Sheraton North Houston at George Bush Intercontinental gần sân bay, cách Trung tâm Thương mại Greenspoint và Houston Grand Prix (Trường đua) 10 phút lái xe. Có nhiều dịch vụ, tiện ích dành cho khách, bao gồm truy cập Internet tốc độ cao (có dây) miễn phí, trung tâm dịch vụ văn phòng phục vụ 24 giờ và dịch vụ nhận phòng cấp tốc. Có kế hoạch tổ chức sự kiện tại Houston? khách sạn này có khu vực phục vụ hội thảo, sự kiện rộng 2787 mét vuông. Xe đưa đón sân bay phục vụ miễn phí trong thời gian giới hạn.
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