Benler Hotel

The location is fantastic. A walk from the main attractions and very close to the tram stop which brings you almost everywhere. The reception staff is really kind and even if they don’t speak perfect English they make any effort to help. Comfy bed. Good choice for breakfast.

The building needs improvement, particularly the exterior. The terrace which is showcased in the picture is not in use, which is a scam. The personnel at the breakfast can be nicer. Clean is ok, not perfect. Poor toiletries.

Very bad staff.The man from cleaning washed down and did not put a warning sign. My mother fell, he looked at her and continued his job without even asking her if she was fine.

The staff was not helpful at all. Hotel lack of brochures and maps of the city, the staff was not polite at all to give some recommends and directions. First they when we arrived the bathroom was not clean so much. Other days was ok.