Vedic Village Spa Resort

Our main objective was to spend time as a family for Durga Pooja and I have to say that they did an excellent job organizing that. It was well planned and executed par excellence. Apart from some of the staff such as Duty Managers were quite helpful, however they need well trained team to provide better service. In service industry, providing Total Service is the key factor, just handling over the rooms keys doesn't count.

The resort needs immediate improvement in it's operation and management. While the intent is there but they clearly lack necessary skill sets to run a resort of this size. Our bathroom roof was broken, telephone line didn't work for two days, breakfast in a banquet hall was like sardines having a party. Above all the usual mindset of " It is Ok" to have inefficient system can't be acceptable. Customer should accept what they pay for and the service level should at least match if not exceed it. They also have SUV ferrying guests around the resort and that is definitely not eco-friendly. Most of staff needs to be trained on basic mannerism.