The checkin staff at Delhi Airport was very rude. Instead of solving the problem they started shouting. Also there was no one to pick helpline of Singapore Airlines. Must avoid Singapore Airlines if you have another options.
Khuyết điểm: "Crew miss my drink"
Ưu: "The crew service is good. Not great, but still above average from other flagship carriers."
Khuyết điểm: "The seat (B787-10) is so cramp!!!"
Ưu: "The crew professional and friendly"
Khuyết điểm: "The food was rather bland and did not live up to my expectations"
Khuyết điểm: "20 min late but acceptable for a 15 hr flight"
Khuyết điểm: "The seat covers looked worn and dirty. Needs an upgrade."
Ưu: "Seat was comfortable, flight attendants were attentive and the food wasn't bad."
Ưu: "Arrived on time."
Khuyết điểm: "Was a B Grade effort by the crew. They were there to get their pay check & no more....very disappointing."
Khuyết điểm: "Delay could be complimented by faster speed"
Ưu: "Seats with entertainment"
Ưu: "Entertainment system ok"
Khuyết điểm: "Change if gate 30 minutes before departure and no info at old gate. New gate very far away, terrible for old people."
Khuyết điểm: "Transit time is way too tight. You need at least 2 hrs in between to account for landing and transfer time between terminals"
Ưu: "The service is exceptional!"
Ưu: "The plane was new. The in flight entertainment system was good, although I never got to experience it fully because the Flight attendant kept switching it off, as I had paid extra (an arm and a leg) for a “bulkhead seat”"
Khuyết điểm: "The service was beyond awful! The Flight Attendants had a “could care less” attitude. I had special ordered a meal, and they gave me the wrong one. I did not want to make a big deal, so I just ate it. Then they did not offer any beverages when the meal came! I literally had to beg them to make me their famous “Singapore sling”. Shocking really!!. When I had my coffee, my request for cream and sugar went ignored THREE times. Finally they grudgingly gave me only cream, rendering my coffee undrinkable. .....And the list goes on. Never ever will I travel on this horrid airline again!"
Ưu: "Cabin crew was excellent and the premium economy seat was very comfortable and accommodating. The choice of food from the variety menu was also delicious."
Ưu: "The cabin crew were fantastic. Food was abundant. Most boarding systems worked well. Choosing seats was confusing on website so we were allocated seating. The newer planes had a fantastic touch screen entertainment system. The seats on the newer planes were much more comfortable and roomy"
Khuyết điểm: "The small seats are squishy on the older planes. The entertainment system on the older planes were dated and difficult to use. I felt sick after the flight to UK but felt fine coming home after one long flight on a newer plane."
Ưu: "Great service always smiling, flight on time, overall a great way to fly."
Ưu: "Movies selection was great."
Khuyết điểm: "Food and comfort were not as great as I thought they would be. Not bad, but not worthy of the brand Singapore airlines."
Ưu: "Again friendly and efficient staff and a smooth flight. Best features of Singapore Airlines."
Khuyết điểm: "The business class seats were smaller than I thought and not so comfortable as the 777. The seats are hard and ungiving and when you sleep on them you really feel it. Plus the flatbed lay out meant you were basically lying in a question mark position, not so goof for tall people like my husband. The food was good but uninteresting and I think for an overnight flight there should be more smaller,lighter, non spicy options offered rather that full dinners."
Ưu: "Clockwork prompt"
Khuyết điểm: "Mechanical"
Ưu: "The crew and the little things like blanket, pillow, hot towels etc that is just standard. The food was great except the bread rolls Entertainment system was fantastic"
Khuyết điểm: "They seemed to miss a whole section with immigration cards which delayed my party of travellers when we landed. The recline of the seat is huge, great for those wo recline, not so great for the person behind them"
Ưu: "Crew were attentive and courteous, food and beverage choices were great; would definitely fly with SA again."
Khuyết điểm: "None that I can think of"
Ưu: "Services, the Care and the Concern!"
Khuyết điểm: "There was on flight attendance which I assume new. She was not able to manage to check with her colleagues whether there was still a food which I requested before giving me the answer. Also, to me little things like fold the cup holder before take off and landing is just a simple task to do without giving a lecture to the passenger when he or she might be tight up with kids."
Ưu: "The staff were so friendly and helpful."
Khuyết điểm: "Inflight entertainment wasn't as extensive as in previous years."
Ưu: "Boarding, friendly crew"
Khuyết điểm: "Very slow service, took 2 hours. Entertainment system didn't worked for first half of flight."
Ưu: "I liked the space I had to stretch out, 3 seats to myself in economy enabled me to get some solid sleep between meals. The crew werebalways very polite and friendly."
Khuyết điểm: "Because the flight from IAD to London was cancelled, I never made it to this flight."
Khuyết điểm: "My flight was delayed by 2 hours so I missed my connecting flight in Singapore. There was a huge queue of people who missed their connecting flight cos of an accident in the runway. The airline did nothing to prepare for this situation. It took hours to get another flight organised, communication was non existent and refreshments took ages to come. Airline didn't help with finding a hotel for stranded passengers."
Ưu: "United miles."
Khuyết điểm: "Entertainment very poor, no selection, I took the flt in Jan and the movies and selection was sane in Feb. Bad. Food was so so."
Ưu: "Crew members were very friendly n helpful."
Ưu: "New plane"
Khuyết điểm: "Nothing in particular"
Ưu: "The attendants are pleasant to the eye, thats about it."
Khuyết điểm: "I heard so many good things and was left disappointed. The service from staff try to help and be nice but some of them do not care at all, things like too busy to bring a beverage etc was a tad annoying. dont know if i will use them again"
Ưu: "Delayed flight from Shanghai due to air traffic issues, so I had a 10 minute window to make my connection in Singapore. Ground staff was waiting for me with a small car after I disembarked to drive me to the gate. And I somehow made my connection. Excellent service. Obviously my checked bag didn't make it, but I was told in advance and was kept updated before boarding and immediate after I disembarked at my final destination. When I went to the baggage service counter, they were already ready for me, had filled out my paperwork, and just needed an address to confirm the delivery of my suitcase. I'm super impressed to this attention to detail."
Ưu: "Ease of checking. Empty seat between us"
Khuyết điểm: "Can't upgrade with krisflyer miles"
Ưu: "Main Entree hot"
Khuyết điểm: "Cold bread; dessert similar sweetened gak"
Ưu: "Great service with a smile and can do attitude"
Ưu: "The service is amazing. The stewardess are always smilin and very helpful. If you'd like anything extra, just ask and they'll bring it right over. The entertainment onboard was top notch"
Khuyết điểm: "I would have wished for better back supported seats. 14hrs on a flight isn't quiet the best."
Ưu: "First class airline. Great flight, great service, and even the food is better than "not bad". Seriously, Singapore Air offers flights between the U.S. and Asia at very competitive rates, but never seems to skimp on customer care. A well-done experience from start to finish..."
Ưu: "Attentive Staff - Fabulous"
Ưu: "What did I like??? Um, EVERYTHING! First off I got a great price under $850 round trip to NRT from LAX was a steal! They let you check two large suit cases plus a carry on and a personal item. That all FREE!!! I travel pretty light but it was great to know they don't Nickle and dime you for bags or anything else for that matter. Staff looks amazing and treats you first class even when your in economy. They are so polite and really genuinely want to give you a above and beyond experience. And they over achieve at it! They meals are great and very satisfying. The planes are big and roomy even in economy seats. On our return flight we had a brand new plane which had a sleek touch screen monitor and controller. There mad tons of media available (articles, language games, games, movies, tv shows and more) with USB ports to charge devices on each seat. Plus 10inch personal monitors. Earbuds were included free of charge, aswell as socks toothbrush and tooth paste. They have is two big meals on our direct flight (awesome that they have direct flights). Plus, they offered free snacks too and gave us a full can of soda vs. a small cup. They come through several times offering coffee, tea, water and snacks. All free of charge. This was my first time flying Singapore Airlines and I loved it!!! I wish Everyone was this amazing! Norwegian Airlines was the opposite as far as charging for everything! Had to pay each stop for any luggage ($100 per checked bag). No meals free or charge. They wanted money for everything! And yea a skimpy sandwich was $9.00 :(."
Ưu: "The graciousness of sraff, entertainment options, cleanliness of the aircraft. Always willing to make adjustments to accommodate."
Khuyết điểm: "Its unfortunate that your staff sometimes do not get treated with the respect they deserve from a guest"
Ưu: "Extremely polite flight crew"
Khuyết điểm: "-The food was pretty bad -Not much leg room"
Ưu: "SGN-SIN is normally less than two hours. Business class very comfortable. I did not use the entertainment system -- it had trouble starting, by the way. Crew very attentive to passengers' needs."
Khuyết điểm: "The aircraft had landed on time. Why does it take so long to start boarding? Of course the delay in take-off snowballed, more delays were added circling the airport of SIN."
Khuyết điểm: "The crew members is not very detail oriented. Almost forgot to give our whole row of people without dinner. Don't they remember where they left off sheesh. I work at a hotel before and customer service all my life, I don't think I will make that mistake."
Khuyết điểm: "Older aircraft seats quite hard entertainment on last flight to Copenhagen entertainment was average."
Ưu: "The movies"
Khuyết điểm: "I had no space in my seat for 10 hours The internet I purchased was a scam that last for 15 mins It took forever to deplane The food was horrible"
No electrical plugs or USB plugs. No lounge at KKC airport.
Khuyết điểm: "I understand that the crew was probably tired, but I believe they can be friendlier."
Ưu: "Good and being on time"
Khuyết điểm: "So far so good for its price"
Ưu: "Good meal"
Khuyết điểm: "Check in and luggage drop for share code with Thai airways. It is not clear instruction when booking with Thai airways. We lost time with Thai airways but finally need to drop the luggage at Thai smil counter."
Ưu: "Great services"
Khuyết điểm: "Great seat and smooth flight"
Khuyết điểm: "Excellent price generous luggage allowance."
Ưu: "Super cool light meal in a little bag. Best budget airline I have flown."
Ưu: "Seamless boarding and deviating."
Khuyết điểm: "Thai Smole seats offer the least legroom in my experience. Very narrow."
Khuyết điểm: "My booking name TANG MENGLY Why ticket show LY MENGTANG My mom can not get the fly we bought anther ticket for 140 dollar"
Ưu: "Nothing apart from kind crew"
Khuyết điểm: "Food was really not good at all! Very poor The inside of plane was not clean!"
Ưu: "On-time departure and arrival."
Khuyết điểm: "Nothing to complain about."
Ưu: "Airfare was reasonably priced."
Khuyết điểm: "Delay. This was the third flight in a week that I encountered flight delays of up to 15-20 minutes."
Ưu: "friendliness of staff"
Khuyết điểm: "Entertainment program was boring, leg space limited"
Khuyết điểm: "No online check-in available. Waited very long for someone to show up at check-in desk a few hours before the flight."
Khuyết điểm: "Getting our bags took a long time"
Ưu: "Good services"
Khuyết điểm: "Good service and comfortable"
Khuyết điểm: "Non"
Ưu: "Easy to book, travel and get around with."
Khuyết điểm: "The on board snack isn’t great."
Ưu: "The relaxed atmosphere and attentiveness of the flight attendants"
Khuyết điểm: "The distance of the terminal to the aircraft"
Ưu: "Seats were comfy and staff helpful and nice."
Khuyết điểm: "$60 charge for 10 kilos overweight limit. This is terrible."
Ưu: "Friendly staff overall good experience."
Khuyết điểm: "Only issue is there is no alchohol on these flights."
Ưu: "We paid for a thai international flight which includes allowing us to use the lounge. We were told in china that WE was the airline not thai international and we could not use the lounge, had no baggage allowance other than the minimum. We chose TG because it was star alliance and we are permanent lifetime gold members. There is no reason to pay a premium for TG if it is not a TG flight and we cannot use the lounge or have a low baggage limit. The check in staff noted our bags were exactly 20 kgs each and said there would be a charge of USD45 per kilo if we had exceeded that amount. This is ridiculous given that we should have the same as UA or SG."
Khuyết điểm: "I have already mentioned the false advertising and poor service in china. TG cannot tell its loyal customers it is a TG flight and then charge for TG and then say it is not a TG flight. Nothing works right in China but i hope now that we are in thailand TG will honor its normal benefits to star alliance gold and platinum members. Otherwise, we wont fly TG any more."
Khuyết điểm: "We did not receive any information as to why our flight was late."
Ưu: "Our train from Chiang Mai was 2 hrs late. Our taxi driver sped us as fast as he could, but we had only 15 min from check in to the airplane take off. The counter personnel were so helpful in calling the gate for permission to board. We ran across the airport and made it thanks to Thai Smile staff."
Khuyết điểm: "Vegetarian food option"
Ưu: "Boarding was super fast and efficient. For a 1,5 hour flight, we were given food and drinks. Can’t find that in the US."
Khuyết điểm: "Loved everything"
Ưu: "Not Allowed to read on my kindle in airplane mode. Made for dry boring and long flight!!!"
Ưu: "We arrived safely"
Khuyết điểm: "They kept canceling flights. Bad service would not fly again."
Ưu: "Crew was friendly and helpful, boarding was easy, flight was smooth"
Khuyết điểm: "No entetainment, food just a pretty untasty sandwich"
Khuyết điểm: "I had a fracture in my leg several days prior to my trip so had to cancal all. My thai smile tickets were booked with vayama. They r the only suppliers whom declined my request for free cancaltion or even freeze our tickets."
Ưu: "Friendly staff through every step of the way."
Khuyết điểm: "Vegan food options would be a wonderful addition. Everything else was great!"
Ưu: "Love the AirBus 320, the service, to get all the passengers a sandwich in an hour flight is amazing! Luggage delivery is amazingly fast!"
Khuyết điểm: "Would like to have later flights in the evening so connections to overseas flights at BKK are easier. Otherwise, nothing!"
Ưu: "There was no line to check in and the attendant very easily accepted our luggage to check in with no weight, size, or payment issues Was pleasantly surprised to get a snack box with a sandwich and beverage on such a short flight LOVED the online videos (practical jokes program), where no headphones were needed to enjoy"
Khuyết điểm: "Fish sandwich wasn't my favorite"
Ưu: "what's not to like. Free checked bag, free food, sandwich and bottle of water, soda and hot coffee and tea at no charge. All of the cheaper budget airlines charge for everything including checked bags, drinks and food. It's only a few baht/ US dollars more than the other airlines but well worth it for what you get in return compared to the other airlines such as Air Asia!"
Khuyết điểm: "Nothing that I can think of."
Ưu: "Great service, very amicable staff, excellent plane"
Ưu: "Awesome service, great staff, amazing trip"
Ưu: "Its only a short flight so there's not much time for anything to go wrong but it's good anyway. The staff are always friendly and helpful."
Khuyết điểm: "Sometimes it can be difficult to hear announcements at the departure gate but apart from that no problem. Obviously there isn't any entertainment so I've left it at 5 stars. There should be a 'not applicable' option on this."
Khuyết điểm: "The crew had a poor attitude and even rude, I asked to move to get past the food trolley as my 4 year old son needed the toilet and they just said wait, they would only have to move 2 metres. We were sitting directly behind upper class but were not offered the chance to use the forward toilet even though there was no one sitting in that section. They seemed to have an attitude problem and not at al like Thai International who are excellent. will never fly again with Thai smile."
Ưu: "Good flight, reasonable price"
Khuyết điểm: "Nothing"
Ưu: "Very flight and check-in process"
Ưu: "Great flight. On time. The crew was polite and professional. Nice experience."
Khuyết điểm: "Food was with meat."
Ưu: "Only problem we encountered was a lost bag containing all my clothes. I arrived on a Friday and did not receive my bag until 2:50 am on Sunday morning"
Ưu: "New and comfortable plane."
Khuyết điểm: "Last call came much earlier than described at check in"
Ưu: "The ladies are so kind...unlike many American airlines! Very nice flight!"
Hopsitality by the crew members was excellent
Ưu: "Crew was very nicker- great seats, not crowded"
Ưu: "The flight was on time. Crew was pleasant."
Khuyết điểm: "The seat needs some cushion on it. After many hours sitting, the cushion on the seat turns into a rock."
Ưu: "Crew was great, had a comfortable flight."
Khuyết điểm: "check in process"
Khuyết điểm: "We had reservations for 3 persons. When we arrived, we were required to upgrade (90,000 yen total) in order to be seated together. We made the reservation 2 months earlier. Seems like it would have been possible to put us together."
Ưu: "Crew amazing, seat comfortable"
Khuyết điểm: "More new movie and menu for food diversity like noodles sandwiches.,,,"
Ưu: "Delayed the whole night on the first flight and almost 2 hours on the flight back. Unbelievable!"
Khuyết điểm: "The airline's on time record has got to improve. Period."
Khuyết điểm: "No vegetarian food I’d you didn’t pre-order 24 hours in advance. I couldn’t check in online so preorder not an option. Boarding started late on both flights"
Ưu: "checking in at airport was quick and fast"
Khuyết điểm: "Food quality is not good for the price of the flight ticket Food taste has gotten worse compare to before Drink selection is not enough. Movie selections were not enough and boring Sit is lacking a cushion Sit was broken and couldn’t have tilted back Ear phone outlet was broken and couldn’t get enough sounds People were changing sits or finding empty sits and self relocate their sits. Crews did not say anything. Some crew members didn’t speak enough english"
Ưu: "Flights on time , good seats and a good services"
Ưu: "more legs room, but the sit cushing is horrible,, make people lower back hurt after the long time of sitting"
Khuyết điểm: "food isn’t quite as fresh, delay time made the transfer between flight very tight"
Ưu: "Staff as usual Asiana provided superb service."
Khuyết điểm: "other passengers being obnoxious and rude"
Khuyết điểm: "Always late"
Ưu: "Crew was nice. Food pretty good"
Khuyết điểm: "Every plane delayed."
Ưu: "On time arrival."
Khuyết điểm: "The seats were not too good, a bit outdated"
Ưu: "I liked everything about the airlines, the flight attendants are so respectful and kind. They go out of their way to help the packager get comfortable and settle in there seat before and after take off. I have been a member with Asian Airlines for 6 years and won't change airlines for nothing even if I have to pay a little extra for great service."
Khuyết điểm: "I have no complaints with this Asian Airlines."
Ưu: "My seat reclined more than usual"
Khuyết điểm: "Their website that said that we could pay to use their lounge but when got to the lounge , I couldn't and had a 10 hr layover when I expected to be able to use it"
Ưu: "After flight. No jet lag always a problem for me."
Khuyết điểm: "All was good"
Ưu: "The plane interior was in much better shape compared to my other Asiana trip. Flight attendants on this plane was much more courteous compared to my other asiana flight"
Khuyết điểm: "Nothing"
Ưu: "Good leg room. Short flight 1.5 hours."
Ưu: "We noticed we were seated together just before and they accommodated us at check-in and got us seats together. The food was good. They gave us nice little amenities (ear plugs, slippers, eye cover) and the food was good."
Khuyết điểm: "Everything, this is the worst flight(s) for a 16year old to experience. Missing connecting flights, rerouted to arrive 2 days later and missing luggages. And airlines did not compensate jack sh!t."
Ưu: "Nice plane very smooth new"
Khuyết điểm: "Limited movies selection Staff does not smile much"
Ưu: "I liked everything about the flight. The attendants were kind and I received great service."
Ưu: "Good food and service"
Khuyết điểm: "Nothing"
Ưu: "I like the flight crew Filipina very helpful and one Korean Lady help me pulled my luggage over headed."
Khuyết điểm: "Delayed Flight but it's ok. My connection flight at night time anyway."
Ưu: "The service was excellent."
Khuyết điểm: "Nothing I didn't like about the airline"
Ưu: "Attentive staff. Good food. Smooth flying. A++++"
Khuyết điểm: "Poor selection of in flight movies. Power outlet not working"
Ưu: "I like flying Asiana! Clean, they have built in entertainment screens, and friendly staff."
Khuyết điểm: "The only thing I found confusing was I requested a Hindu vegetarian meal. For some reason, part of my meal had chicken... luckily, had dinner before boarding the plane so wasn't an issue."
Ưu: "The flight attendants are nice and service is excellent."
Khuyết điểm: "The planes are old, have no wifi, and poor entertainment. But worst of all the seats SUCK! I had a window seat and there was a metal box in the foot space! A 10 hour flight with no place to put my feet or legs. The seat was cramped and unbearable. I noticed every window seat has this box. This should never be designed for a transatlantic flight. I will NEVER fly them again. The food was pretty nasty too. Rubbery chicken and the omelet was gross at breakfast. The check in process was terrible. Everyone just files in line, no order to boarding people."
Ưu: "We like the comfortable seats of the Airbus 380, the crew services. The food is ok; the entertainment is good"
Khuyết điểm: "The boarding should be categorize in row number to avoid long line and delay."
Khuyết điểm: "Seat needs more cushioning"
Ưu: "Crew was friendly from start to finish."
Ưu: "Decent in flight meal. Good service with a smile. Korean style presentation gives a warm sentiment to the service."
Khuyết điểm: "Limited in flight entertainment for children."
Ưu: "Well they upgrade us to business class and lets me tell you, if inhvar that kind of money, I would buy that business every time I travel. The best time and didn't want to get off."
Khuyết điểm: "Nothing that I didn't like. Very impressed from beginning unti landed."
Khuyết điểm: "the flight was late 30'."
Ưu: "The air "exercises" that you are forced to watch at the end of any Asiana flight are a joke- pressing on three pressure point? How about some leg or arm stretches? Flight took off and landed. Poor cabin speaker system; could not understand anything."
Ưu: "l like the flight schedule and shutter bus to airport. staff was friendly and polite."
Ưu: "Food, service were great"
Ưu: "Very limited choice of movies and the system is slow and out dated"
Ưu: "The food and service is good if you speak Korean, the flight attendant did not pay me much attention and the nice man next to me had to get my drinks for me."
Khuyết điểm: "I flew four flights (layovers each way) and every single flight was delayed."
Ưu: "Staff was good!"
Khuyết điểm: "Food, entertainment, seats"
Khuyết điểm: "Leg room for 6 footer and above person is tight"
Ưu: "Food and comfort"
Khuyết điểm: "Late"
The worst airline to travel in India. Not at all customer service oriented. They don’t give a damn about passenger comfort and services.
Boarding was NOT good enough. Our cabin luggage was pushed back to check-in in the pretext of packed flight. But eventually there were empty seats on the flight. Also, we booked seats on exit rows... But seems something got changed and we got same seats alright, but they were no longer on exit row (& that was empty eventually). Flight claimed to have a travel time of 1 hour 50 minutes, but it took around 2:20 minutes (seems Indigo has a different clock). 😂
Ưu: "I really like the way updates were sent to me on my phone about the whole journey including gaye changes, reminders etc."
Khuyết điểm: "Pretty satisfied"
Ưu: "Basically nothing"
Khuyết điểm: "They should do announcements properly, and the crew attitude is awful."
Ưu: "Worth buying an XL seat Liked the rolling ramp better than steps. Buses to terminal were wuick"
Khuyết điểm: "Baggage policy for checkin and carryon is too restrictive, too low. Too many email messages sent by IndiGo."
Khuyết điểm: "Extremely bumpy take off and landing. The pilot could do better."
Khuyết điểm: "The website does not describe baggage allowance clearly as compared to other airlines. It lists “excess baggage weight” but not the 15kg limit. The choice of 15kg as the limit is a BIG problem for international travelers who may be coming for longer stays. Air India has a much friendlier policy for checked and carryon baggage and I would choose it by far. We were charged for every kilo even though prepay options online were not user friendly. 4 thumbs down, way down."
Ưu: "Crew was amazing, & purchased food was extraordinary quality."
Khuyết điểm: "We traveled with a wheelchair person, but they boarded her separately from the rest. That meant she was without anyone she knew for some time. It'd been better to allow @ least 1 person of her people w/ her while she boarded."
Ưu: "Amazing crew, clean plane and on-time and seamless boarding and arrival."
Khuyết điểm: "Entertainment option via app."
Ưu: "Flight delay"
Khuyết điểm: "Flight delay"
Ưu: "Budget Indian airline so was good. Good crew .Bus on and off tarmac , Basic food and paid for but fine. Good legroom in XL seats and std seemed ok too compared to some Australian airlines .Was on time so thats all that really mattered"
Ưu: "Punctuality and cleanliness."
Khuyết điểm: "Boarding process at Hyderabad and disembarkation at Visakhapatnam. At both places bus ride was painful."
Khuyết điểm: "I got sick so I had to leave India. I tried for 5 days in a row to cancel this flight but the cleartrip.com website is just a bad labirinth. You are not able to cancel the flight from mobile( when I was in India), you are not able to access the website from Europe."
Khuyết điểm: "Co passengers"
Khuyết điểm: "Good"
Ưu: "Punctuality, cleanliness and the professionalism."
Khuyết điểm: "No comments."
Khuyết điểm: "To avoid travelling by indigo would be better"
Ưu: "Cleanliness, and punctuality."
Khuyết điểm: "Choice of food available. Since it was lunch time, proper lunch type food should be available, and not just snacks."
Ưu: "Punctuality and professional service."
Khuyết điểm: "All good."
Ưu: "Punctuality, and professional service."
Khuyết điểm: "All good."
Ưu: "No, not really, especially the boarding crew. Where was chaos and signs of lack of planning. Gate changed towards the end and sequential boarding wasn’t done properly."
Khuyết điểm: "1. On time performance, flight started 1.5 hours late, 2. Boarding procedure was unplanned and the gate resembled a fish market."
Ưu: "Very new aircraft . On time"
Khuyết điểm: "Long delay in getting bags in Hyderabad. Turbulence in the air"
Ưu: "Ground reservation and check in crew were amazing."
Ưu: "On time, comfortable seats, friendly crew."
Khuyết điểm: "Waited close to an hour for collecting baggage at the terminal"
Khuyết điểm: "In hurry to turn around aircraft, the tray table and aircraft was not cleaned. Boarding started and passengers were made to stand in queue even before the aricraft was cleaned, causing avoidable inconvenience."
Khuyết điểm: "I wish Indigo flight get in-flight internet."
Khuyết điểm: "Checkin staff was very rude and had pathetic attitude"
Ưu: "The crew is very good. Best behaviour. Arrive before main time. Seat os comfortable."
Khuyết điểm: "Service facility is very good. I like IndiGo crew members & their behaviour."
Ưu: "On time"
Khuyết điểm: "People requesting to switch seats"
Ưu: "The flight was delayed & we were not informed over announcement or SMS. We were kept waiting standing in Que for 45 minutes assuring every 5 min that we will board. I am a senior citizen & diabetic. My medicine & insulin routine was upset. If I would have known earlier of the delay I would had my meal & insulin in Airport."
Khuyết điểm: "The crew, Cleanliness"
Khuyết điểm: "Luggage lost. No apologies, no compensation"
Ưu: "Friendly attitude"
Khuyết điểm: "Charging for food or beverages"
Khuyết điểm: "Nothing to remark"
Khuyết điểm: "Seats do not recline at all. Worst seats I’ve had in an airline."
Ưu: "Other devices as usual ok."
Khuyết điểm: "No availability of merchandise items."
Ưu: "Everything except boarding"
Khuyết điểm: "I am a senior citizen & was issued boarding pass for Gate no 26 in Kolkata. I received a SMS that Gate changed to Gate no 18 & then Gate No 19. I was not only harassed but under stress if the gate is going to change again & I should not miss it."
Ưu: "As above no food score as didn’t buy anything and no entertainment score as none on board b"
Ưu: "In an Indigo flight, there is nothing to like"
Khuyết điểm: "The fact that Indigo did not allow us to change the flight and made my wife to rebook the return flight"
Ưu: "It started on time and landed before time."
Ưu: "It was on time and the staff were courteous"
Khuyết điểm: "Every now and then Indigo's website has challenges"
Ưu: "Plane boarded quickly and left right on time. Very comfortable and smooth flight. We were surprised that our luggage arrived before we got to baggage claim."
Khuyết điểm: "Web check in didn't email boarding passes to the correct email."
Ưu: "Good crew, comfort & food."
Khuyết điểm: "WE HAVE BEEN RUSH TO TAKE AN EARLY FLIGHT FROM vns TO del , Staff is helpful , but it kind of not clearly something about luggage cost. but everything over all look good. Thank you."
Ưu: "Low fares, convenient schedules, friendly crews, punctual on three separate flights, clear announcements"
Khuyết điểm: "Slack enforcement of basic rules: wearing seat belts, not using phones in flight, not standing up until the plane has come to a stop."
Ưu: "Time of flight and before time departure so that reaching early is beneficial to all passengers."
Khuyết điểm: "Nothing"
The crew is good, but the flight delayed and there is two passengers keep talking during the flight
Ưu: "Could not board due to flight restrictions"
Khuyết điểm: "Would suggest providing an email to let travelers know if the flight restrictions"
Khuyết điểm: "Attentiveness and comfort passenger for any incident."
Khuyết điểm: "Attentiveness, we were miss for food purchasing was abit rush."
Khuyết điểm: "For some unknown reason, Kiwi.com booked this as a self-connecting trip and now my luggage is missing (didn't connect). In addition, they CHECKED IN FOR ME and selected middle seats. I am incredibly unsatisfied with this service and disappointed in my kayak experience as a result."
Ưu: "Prompt boarding, leather seats with reasonable leg room, even with seat in front reclined. Efficient, friendly and professional stewards"
Khuyết điểm: "Had to ask someone in terminal about getting our connecting flight"
Khuyết điểm: "Never Kiwi.com again! Thailand to Indonesia both flights on AirAsia but they would not book my bag to final destination. In Kuala Lumpur had to go through customs (LUCKILY! no visa required) get my bag, go security line again, check bag again. Took over 2hrs stressed if I would make my flight."
Khuyết điểm: "Very great crew, thank you AirAsia"
Ưu: "I tried their new selection of meals- butter chicken with rice. It was really good actually"
Khuyết điểm: "As usual, I don’t really like the non-reclining seats on Airasia flights"
Khuyết điểm: "I was charged $183 USD for the same bag that was free on Malaysian airlines. Huge extortion rip off."
Khuyết điểm: "no food. maybe ok for this price. boarding: why i had to checkin twive while using 1 carrier? that was mentioned on the ticket, but I oversaw that when was ordering ticket on website"
Ưu: "The price is very affordable and flight was very good in take off and landing."
Khuyết điểm: "Seats was very tight and uncomfortable!!!"
Ưu: "The efficiency and professionalism of the crew."
Khuyết điểm: "Nothing to dislike."
Ưu: "On time both times. Ground staff especially very friendly."
Khuyết điểm: "Nothing we didn’t really not like"
Ưu: "On time and very friendly helpful staff. Especially ground crew"
Khuyết điểm: "Flight delayed 1.5 hours, no food offered, deformed seat with no back support"
Khuyết điểm: "The short space between seats. Hard to get comfortable without room for knees. Have to pay extra for an aisle even if some are empty. Crew doesn't care."
Ưu: "Personnel very young and friendly - they seem to enjoy their job!"
Khuyết điểm: "Return flight was delayed over half an hour and we had to stand because the gate area in Penang was too small."
Khuyết điểm: "Delayed flight"
Khuyết điểm: "They changed the time without announcing anyone. Each day the flight is at a different time."
Ưu: "On time boarding ...very efficient"
Khuyết điểm: "Offer same type of value food...even worst tasteless"
Ưu: "Nice place fun"
Khuyết điểm: "Well it's alright"
Ưu: "The aircraf was brand new"
Khuyết điểm: "Delay"
Ưu: "The crew and the foods are awesome."
Khuyết điểm: "Gate was changed almost last minute. Arrival was delayed due to busy schedule at Lombok airport. Twice resequencing to touchdown. Delayed by more 30 mins. Otherwise a pleasant flight."
Ưu: "On this one particular leg of the flight from KUL to KIX, this has got to be the best looking crew ever in my 50+ years of flying, both male and female attendants. The girls are gorgeous, practically models. Almost makes up for the lack of on-board entertainment."
Ưu: "The plane didn't crash."
Khuyết điểm: "Boarding was late and terribly disorganized - just a person yelling row numbers who could barely be heard. The airline makes you pay for water, which is simply inhuman - at least cattle in transport are given free water from time to time. It was a five-hour flight at night but we couldn't put the seats back to relax - the exit row was behind us and they've got the seats crammed in so tight together that they don't give the exit row any extra room to accommodate this, like most airlines. There are ads plastered all over the storage compartments. Recorded announcements threatened us with dire consequences if we stole the life vests (is that a thing people do?!). Everything looks cruddy, dingy and old. It feels like a cheap city bus, but in the air. At the end of the flight the crew walked through fumigating the cabin with spray cans of who-the-hell-knows-what and we had to breathe THAT in. We won't even consider Air Asia again unless there are literally no other possible choices. Just awful."
Ưu: "Pilot was communicative and smooth landing"
Khuyết điểm: "Long check in. Didn't allow us to mobile or online check in for some reason"
Khuyết điểm: "Crew was not helpful"
Ưu: "Efficient service & great crew"
Ưu: "All except boarding"
Khuyết điểm: "Flyers cutting que prior to boarding without intervention from air crew staffs."
Ưu: "On time.. .short flight"
Khuyết điểm: "Cramped seats"
Ưu: "very affordable fare"
Khuyết điểm: "No beverage even water. Bring your own water"
Khuyết điểm: "No communication of baggage fees - desperate service"
Ưu: "Great boarding arrangement for back seat passengers to board first and follow up with front seat passengers."
Khuyết điểm: "Cabin crew totally forget their priority task which is to Ensure the comfort of passenger. Instead everyone is so focus on retail as well as F&B add on sales."
Khuyết điểm: "Flight delayed no free water never again"
Ưu: "Boarding quickly when plane finally arrived"
Khuyết điểm: "The reader board still said planned departure at wrong gate. When asked the staff said they "tried" to change it. Additional full security check before gate left all anxious and some panicked about making the flight. Add on charges- ticket no longer budget. Will avoid AirAsia in the future."
Ưu: "Inexpensive flights. Book early to get the best deals."
Khuyết điểm: "The announcement came almost every few minutes, which is annoying. Carrier will squeeze every penny out of you. Bring something on board to eat if a long flight."
Ưu: "Cabin Crew was great First time using the inflight entertainment Rokki. Great job Airasia."
Khuyết điểm: "Ground check in crew at Kota Kinabalu International Airport (Azureen) was damn rude. I'm appalled with her customer service level. Rude and not helping at all. Worst Airport staff I've met so far."
Ưu: "Take off and landing was smooth."
Ưu: "It's good when u pay rm50 something, but later u will have to wait!"
Khuyết điểm: "Chaotic boarding, and of course, around an hour delay."
Khuyết điểm: "When i arrived at airport i was inform that y must paid us$ 70 extra for a 15kg bag(was the only bag for two passwngers)When i arriVed at airport i was inform that y must paid us$ 70 extra for a 15kg bag(was the only bag for two passwngers)"
Ưu: "Everything was there"
Khuyết điểm: "Flight was delayed"
Khuyết điểm: "It was my first time flying a LCC. OK, it is my fault for not knowing they charge much higher rate of extras for any add-ons you fail to include when you first book the flight. I get it. But why do they make it impossible to access "manage your flight" online to make necessary changes on return flight? And I got nowhere with the online chat box, s nowhere to turn.... Making such changes on Tiger Air was so much easier and intuitive. I'll never fly Air Asia if I can help it."
Khuyết điểm: "I was charged $300 for a carry on because it was determined that my carry on was too large (which it was NOT) . charged $18/ kg."
Khuyết điểm: "Seat too close no lrg room."
Ưu: "The food"
Khuyết điểm: "They didn't even put my bag on the plane, they left it in the transit airport in Kuala Lumpur. I got my bag 24 hours later."
Ưu: "The food"
Khuyết điểm: "Took 2 hours to check in. They charged me $130 to check one bag. Flight was 2 hours delayed."
Khuyết điểm: "Not much snack and drinks options for short flight when customer don't want a meal onboard."
Khuyết điểm: "Curt treatment at check-in."