Dorsett Kuala Lumpur

Please provide pen not only pencil, even I'm requesting to get it, but not good response

Brilliant location, decent breakfast. Taxi drivers had no problem finding the hotel. Apart from the issues with the room the staff were generally very friendly and professional.

We made it clear to staff that we would need connecting rooms as we have 3 young children, when we arrived we found the rooms that we had already paid for were given to somebody else and they tried to move us across to the residence next door which does not have connecting rooms. After getting very firm with them and insisting that we would not accept they tried to move us to 2 connecting rooms which were a downgrade to what was booked. When we threatened to call booking.com to resolve the issue and ask to be transferred to a different hotel they miraculously found us the rooms that were originally booked. Judging by other reviews we are not the first to have this issue. Also the Mattress was a little uncomfortable.