Extended Stay America - Lafayette - Airport

Nothing

The entire experience was horrible. I am an associate that works for the company and I had to go through hoops and rings to get a benefit that is eligible to me as an employee. I called the hotel several times to express that I was coming for my grandmother funeral and I needed two rooms. The manager never got back to me and when I checked in I was told that the fire alarm system was causing all types of problems and that she was overwhelmed by the problems. Upon checking in I was told to accommodate me that the 50.00 deposit would be waived. The stay was not a very good one considering I was there for a funeral of an immediate family member.