Malmaison Liverpool

This is a lovely hotel chain which I've stayed with before in many other cities, so it was a no brainer to spend the money I did to stay with them on this business trip. The lobby was nice as was the food and the room was spacious. The Manager Philip was helpful and tried to manage a bad situation but the rest of the staff just seemed like that were blagging and not in control at all.

This is a lovely hotel chain which I've stayed with before in many other cities, so it was a no brainer to spend the money I did and stay with them on this business trip. WHAT A MISTAKE!!! The shower tap had broken off and was on the floor?! The sink tap was shaking mentally and this was a Superior suite with a river view! I told the manager of this and he arranged for someone to fix it... I also mentioned that I had forgotten my toothpaste and he said it would cost me £2.00 as they are not free! Later in the day, we were not allowed to use the main bar because there was a wedding on and they had hired it for the night!! I asked why was this not explained, before taking my booking and even on my arrival so I could then make an informed choice to stay... NO ANSWER! I requested to talk to to the manager who apologies and said that it would be over in 20 mins when they would then go upstairs to the function rooms. This didn't happen and instead very loud music continued to play for over an hour and we were still not allowed to use the cocktail bar, instead, the hotel guests had to sit in the lobby. The communication between the hotel's staff was poor and it felt like they were fobbing us off because the wedding was the main priority over the hotel guests. I have stayed in Belfast, Leeds, Brighton and Birmingham MalMasion's hotel and have never experienced such a mess and lack of care for the hotel guest... THE BUILDING IS NOT FIT FOR THESE KIND OF FUNCTIONS. The noise of the wedding party reverberated through the building from the mezzanine UP to us on the fourth floor and apparently, all the guests on the 2nd floor had complained to the night manager who went to the wedding party to tell them to turn down the noise but they didn't listen and carried on with the festivities - the problem being there's an atrium through the core of the building that will allow ANY music played LOUD in the function rooms to carry through the building.

The hotel felt grubby, spilt liquid in the lift in the evening still there in the morning, carpets covered in crumbs, open food in the room!! And bed badly made. For over £300 it was terribly bad value