Waterloo Hub Hotel & Suites

Nothing, Awful customer service

They should have given me a refund. I was in a hurry to book a hotel before work for the next week and didnt read the terms and conditions. Once I realised I had booked the wrong week I informed them of my mistake, only to be told that I would not get any of my £212 refunded. This was over a week in advance of my check in date which would have given the hotel ample time to fill the room. I was not offered any reduced amount of money back. The ryanair of hotels.

We only had one towel in the bathroom although we were a couple, only to find out that the second towel was apparently in a drawer in the room upon checking out. No one told us about it upon checking in. Then a fire alarm went off during the night. No one communicated with us whilst standing in the foyer for 45 minutes, not the staff nor the fire officers ... All of a sudden everyone just moved back to the rooms, surely we should have been advised what caused it and told everything is fine, you can go back now and sorry for the inconvenience? Otherwise it was clean and the location good.