Hotel Fenix Gran Meliá - The Leading Hotels of the World

The staff were very friendly and personable. The decor of the building as a whole is very nice and presented. The location is very sought after.

For a 5 star hotel the room amenities and facilities are below basic! The bathroom in general is very small, barely big enough for one person never mind two in a twin room and at 6ft 3 it was a struggle. The shower in the premium twin room was also far from 5*, a simple shower head and poor flow, something I was pretty shocked at coming from a rain shower in the Marriott at a cheaper nightly rate. Also given it was a twin room i would have expected double the toiletries but this was not the case. The amenities in the Premium room were also below average. On arrival there was no iron and ironing board (On request) and originally had no tea / coffee making facilities. After being given a kettle with a cord that couldn't even reach the plug and only decaf coffee sachets, i was finally given a Nespresso machine (apparently usually not available in premium), this was also despite having to ask multiple times for it to be finally brought to the room. The tip of the iceberg was the Nespresso sachets weren't refilled daily, so for all of the faff we enjoyed one coffee each throughout the trip.

Hotel interior

Room service non functional,