Extended Stay America - Memphis - Germantown

Checking out!

Door handle came off inside the room. Most uncomfortable bed I ever slept in. Breakfast was a bad joke. Employees were not interested in dealing with customers.

Location was good.

Check inn procedure is slow/my room got cancelled as I arrived late and had to rebook.place is need of a revamp I will never stay here again.

The room was clean. It was very quiet

Check in was at three but the room was not ready. The young lady whose name I did not get was very apologetic and accommodating. She allowed us to go on and bring our luggage in and place it on a cart and to give us a call when the room was ready. This allowed to go on and get food for the evening. I asked Michael the gentleman that was working with her if he would mind taking the luggage to the room when it was ready. He was dismissive and unresponsive. He refuse to answer one way or the other so I said to him if you don't want to just say that you don't want to do it. He remained dismissive and unresponsive. One of the people in my party said maybe he didn't understand so I asked in a joking manner did he speak The King's English. To do this he responded no he spoke the queen's English. At that time he did say he would take the cart up. Upon return I was prepared to tip him for handling that for me only to find that he had not done so. I do understand that the facility does not provide bellhops and would not have been offended had he just simply said no he wouldn't or couldn't take the card up but the dismissive attitude was offencive. Upon checking out I asked the young lady at the desk who said her name was Angelique and that she was the GM I what the gentleman's name was and could she write it down she told me it was Michael and refused to write it down. At that time I made a note in my phone to be sure I would not forget him. I then said to her as GM when I asked for the young man's name you should have asked if there was a problem but you didn't do that you instead presented me with more attitude than he did. I also advised her that I would follow up