Best Western Ville-Marie Montreal Hotel & Suites

Comfortable rooms with great seating.

The first night we had disrespectful noisy neighbors who spoke on their cell phones outside our door and then were very loud i.e. yelling at 1 o'clock in the morning and waking us up. They had an adjoining room to ours and it sounded like they had opened the door on their side. Even after I knocked on their door to get them to quiet down they were loud and then they were noisy early the next morning. Very happy they only stayed there one night.

- Location of the hotel was good - There was Valet Parking

- The window in the room could not be opened - In the bathroom, there was cleaning staff hair everywhere - The gym has old, defective and badly maintained equipment - The gym is not heated

Room was large and clean.

Staff were disinterested and not welcoming. However, they got the job done. Keep in mind you have to give a $100 deposit. We were not aware of this beforehand.

Comfortable hotel with friendly staff at 5 minutes walking from Mont Royal.

The only thing I did not like was the lack of environmental awareness. Making one cup of coffee at your room created a waste bin full of plastic and there was no way you could safe your towels for the next day. The heating seemed centralised and rather wasteful too and windows could not open. A bit a shame for such a nice hotel.