Hotel Bonaventure Montreal

Location . We requested a room change as we were placed in a corner room right next to the stairs with constant traffic . Front desk manager changed our room but we could not check in until 6 o clock ... however he was very pleasant and accommodating .

Horrible breakfast service . Because we booked breakfast on line we were treated like second class guests . No place setting at tables , self serve continental breakfast when at time of booking chose full breakfast . Other guests had access to beautiful terrace and dining room while we were directed to dirty , run down terrace with not place setting and self serve coffee machine . Will i inquired with front desk why we were not directed to proper terrace and breakfast we were met with rude and condescending behaviour . Not impressed!!! Pool was packed , too many chairs and unsupervised children running and telling . Piles of dirty dishes stacked on pool chairs with leftover food . Dirty drink glasses everywhere on the pool deck ( glass). Unable to use pool , as it appeared to be one you would see at a campground not a 4 star hotel in Montreal .Very unfortunate as this hotel used to be a top notch oasis in Montreal .

Location

They first overcharged us as compared to what we booked on booking.com. Then initially they refused to change the invoice and only when a copy of our booking was e-mailed to them, did they change their invoice. Through all this, there was no contrition, and much delay and harassment

I think the Hotel had a great layout with the outside garden and water works. I especially aoppreciated the outside smoking area.

Nothing