Y tế và an toàn
Dịch vụ và tiện ích
Trợ năng và tính phù hợp
Đỗ xe và phương tiện giao thông
Đa phương tiện và giải trí
Những việc nên làm
Không gian làm việc
Hồ bơi và spa
Hợp với gia đình
Khuyết điểm:The smell in the rooms could be better. It smells like mildew. As if the carpet needs to be shampoo or change. The bathroom had a pissy smell. The tv kept cutting on/off, the phone did not work in my first room. I did not see house keeping until check out time. There was no one to wipe certain things down at all times. Yes there hand sanitizer machine through out the hotel but most of the machine either did not work properly or did not work. I asked the front desk If I could change the card I had on file to different card. I was told yes, but upon check my account today, that did not happen.
Khuyết điểm:Front desk staff very rude; claiming problems with reservation made with hotels.com; pool closed for maintenance without any notice.
Khuyết điểm:Everything was great
Khuyết điểm:What I did not appreciate was when I went to check out, I was told that mI was being charged for a night of valet: $42. I explained I didn't have a car in NOLA and that we've relied on Lyft the entire time. The staff asked that I was sure I didn't use valet or that maybe a friend had spent the night. I explained again, calmly if somewhat confused, that no, it was just the two of us and that had we a friend with a car, we'd use their car and not taxis/Lyft. I was told it would be taken care of but after breakfast, we went back to the front desk just to make sure. There I was told that someone had used my name to add this charge to my account, asked again if I was sure I didn't have a friend visit - as though this prompt would jog my memory of a friend I'd forgotten about visiting. The manager came out and told me that I would still be charged the $42 until they could launch an "investigation" and then reimburse me. I didn't argue too much but I feel it really is ridiculous that a customer should bear any financial burden for their mix-up. I cannot explain the circumstances but I know I had no car and no guests, so why must I be charged $42 for a mistake made by an international company? I feel as though Hilton could eat the cost of an unsolved mystery, rather than treating the guest as untruthful until proven otherwise. It just seems like bad business and it left a really bad taste in my mouth at the end of a stay at an otherwise lovely stay. No word as to how long this investigation process will take.
Nhận phòng/Trả phòng
|Nhận phòng bất kì lúc nào sau 15:00, trả phòng bất kì lúc nào trước 11:00|
|Chính sách huỷ đặt/trả trước sẽ khác nhau tuỳ loại phòng và nhà cung cấp.|
Tất cả những mục đặt chỗ tại Hilton New Orleans St. Charles Avenue – kể cả những lần đặt không huỷ được – vào ngày 30 tháng 6 2020 trở về trước đều hợp lệ để nhận đầy đủ tiền bồi hoàn. Để biết thêm thông tin, hãy truy cập trang Thông cáo của Hilton Corporate đối với tình hình COVID-19.
Hilton New Orleans St. Charles Avenue nằm tại 333 St. Charles Avenue ở Central Business District, cách trung tâm New Orleans 0,2 km. Audubon Butterfly Garden and Insectarium là thắng cảnh gần nhất so với Hilton New Orleans St. Charles Avenue.
Giờ nhận phòng là 15:00 và giờ trả phòng là 11:00 tại Hilton New Orleans St. Charles Avenue.
Không, Hilton New Orleans St. Charles Avenue không có đường truyền Wi-Fi miễn phí.
Không, Hilton New Orleans St. Charles Avenue không có bãi đỗ xe miễn phí.
Không, Hilton New Orleans St. Charles Avenue không có dịch vụ đưa đón sân bay miễn phí.
Hilton New Orleans St. Charles Avenue cách New Orleans Louis Armstrong một quãng 18,4 km. Hilton New Orleans St. Charles Avenue cách Gulfport Biloxi Regional một quãng 108,7 km.
Có, Hilton New Orleans St. Charles Avenue là khách sạn phù hợp với thú nuôi.
Không, Hilton New Orleans St. Charles Avenue không có hồ bơi trong khuôn viên.