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Tuyệt hảothg 9 201910,0
Nice location! Amazing service! Kept period details.
Tốtthg 1 20186,2
location is excellent and in an historic building
Front desk staff very rude; claiming problems with reservation made with hotels.com; pool closed for maintenance without any notice.
Tuyệt hảothg 7 201710,0
Location, service of staff, willingness to help
Everything was great
Tuyệt hảothg 6 20178,2
Really Great Hotel with One Big Exception
Had a really great time in New Orleans and coming back to our hotel room was always a treat. Fantastic price for a very comfortable room and the staff were all very friendly and helpful.
What I did not appreciate was when I went to check out, I was told that mI was being charged for a night of valet: $42. I explained I didn't have a car in NOLA and that we've relied on Lyft the entire time. The staff asked that I was sure I didn't use valet or that maybe a friend had spent the night. I explained again, calmly if somewhat confused, that no, it was just the two of us and that had we a friend with a car, we'd use their car and not taxis/Lyft. I was told it would be taken care of but after breakfast, we went back to the front desk just to make sure. There I was told that someone had used my name to add this charge to my account, asked again if I was sure I didn't have a friend visit - as though this prompt would jog my memory of a friend I'd forgotten about visiting. The manager came out and told me that I would still be charged the $42 until they could launch an "investigation" and then reimburse me. I didn't argue too much but I feel it really is ridiculous that a customer should bear any financial burden for their mix-up. I cannot explain the circumstances but I know I had no car and no guests, so why must I be charged $42 for a mistake made by an international company? I feel as though Hilton could eat the cost of an unsolved mystery, rather than treating the guest as untruthful until proven otherwise. It just seems like bad business and it left a really bad taste in my mouth at the end of a stay at an otherwise lovely stay. No word as to how long this investigation process will take.
Tuyệt hảothg 1 20179,7
Generally a very good stay
Staff was quick, friendly and helpful Bathroom was first-rate; excellent fixtures and amenities Large room by NOLA standards Great location Plugs by the bed Lobby is very inviting
TV difficult to navigate; few stations Pocket door to bathroom not ideal, and ours did not close; however, when we reported this, it was promptly fixed Lots of streetcar noise and sidewalk music on 4th floor facing St. Charles Bedside USB charger did not charge; however, adjacent socket worked; would have been nice to have this on both sides of the bed
Tọa lạc tại trung tâm New Orleans, Hilton New Orleans/St. Charles Avenue cách Phố Bourbon 5 phút đi bộ và cách Bảo tàng Quốc gia Chiến tranh Thế giới Thứ II 12 minutes phút đi bộ. Có nhiều dịch vụ, tiện ích dành cho khách, bao gồm truy cập Internet tốc độ cao (có dây) (phụ phí), trung tâm dịch vụ văn phòng phục vụ 24 giờ và dịch vụ xe limo/xe đưa đón hạng sang. Có kế hoạch tổ chức sự kiện tại New Orleans? khách sạn này có khu vực phục vụ hội thảo, sự kiện rộng 929 mét vuông.
8,1 Tuyệt hảo
dựa trên 659 đánh giá
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Đánh giá về Hilton New Orleans St. Charles Avenue
Những thắng cảnh phổ biến nhất
- Audubon Butterfly Garden and Insectarium 0,4 km
- New Orleans Musical Legends Park 0,6 km
- Saenger Theatre 0,7 km
- Louisiana Children's Museum 0,7 km
- Audubon Aquarium of the Americas 0,7 km
- New Orleans Pharmacy Museum 0,8 km