Macdonald Randolph Hotel

The room was pleasant and the staff were very attentive apart from check out.

The air-con did not work, a fan was provided instead, the expelair did not work so the bathroom was steamed up and hot. The noise from the courtyard was excessive, I understand that a function had happened and the band were loading up vehicles but excessive shouting and banging kept us awake plus emptying of glass bins very late again woke us up. When I pointed these facts out to the receptionist at check out, she simply gave me the managers card to complain which I responded by asking the manager to contact me, that was two weeks ago and nothing heard, never again.

Very quiet rooms with comfortable beds and good sized rooms. Nice selection of magazines and water that was replenished Very friendly service at bar and servers at breakfast! Location excellent and so was concierge staff

reception staff rather uninterested at check in One of our rooms was not ready until 1 hour later and we were not offered an apology Head server at breakfast not very pleasant unlike her servers in the restaurant The bathrooms really need an update. Afternoon tea could be improved on (sandwiches dry) Leaf tea was great but should then also be offered at breakfast