Khách sạn ở Utrecht

Ưu điểm: Very good location, high level trained staff, always helpful and professional, beautiful buildings, garden and breakfast room/restaurant. Very good breakfast. Spacious room and big bathroom.

Khuyết điểm: I had the "queen size" bed but it was made of two separate matrasses so not so comfortable if you land in the middle of it while sleeping and if you always try to stay on one side it's a bit pointless to have bigger bed. The both matrasses would really easily move to the sides making a hole in the middle...

Ưu điểm: Staff was extremely friendly and professional. Always available to help; makes you feel they are there for you and to make your stay as pleasant as possible. The location is very convenient. It is a very sophisticated hotel

Khuyết điểm: Quality of bed was not great.

Khuyết điểm: Matras was hard

Ưu điểm: 1. Location in the city centre, not far from the main RS 2. Own private parking free of charge 3. A very picturesque historical building, with its own territory, inner yard, statues etc 4. Security - well-organized entrance to the building 5. Extremely friendly and efficient staff at the reception and at the breakfast 6. Tasty and good-quality breakfast, nice restaurant with big windows 7. Lovely and important small details - umbrellas everywhere, unlimited green apples free of charge, coffee machine at the room, black branded slippers

Khuyết điểm: In general - nice and I would come back, but in my opinion overpriced and not a 5 star hotel level, good 4 stars 1. Rooms are of boring style and looking tired / cheap, missing some historical authentic spirit and luxury touch that is so important for this hotel “with some story behind”. Weak water pressure, no heating regulation, no bottled water (I know one can drink tap water in NL, but ...). Hairdryer looks like from the 90ties 2. Poor variety at breakfast. Really poor: 5 tea-cup-sized bowls of vegetables, 3 deserts, almost no fresh fruit, no omelette and pancakes cooked for you by request. Though - everything’s very tasty and of excellent quality 3. Some (not all!) waiters seem to be scared of people

Ưu điểm: Everything ! Excellent staff, room & facilities ! The reception staff were exceptional ! So efficient & friendly & very informative. Nothing was too much trouble. In fact we stayed an extra night. Beautiful setting & great location ! We would definitely return to the Karel V !!!!

Ưu điểm: Everything is wonderful, thank you for all professionals there.

Khuyết điểm: Nothing, at all.

Ưu điểm: Very nice atmosphere. Nice room. Very nice breakfast and service. Very nice service at night. Didnt like that the man just came in without asking in our room with our food. I wasnt dressed.

Khuyết điểm: But we felt the wood or something in the middle of the bed and the shower wasnt pouring water very hard,

Ưu điểm: Excellent service & location. Rooms were good- sized.

Khuyết điểm: Jacuzzi not especially hot. Breakfast prices high.

Ưu điểm: The location is perfect. Staff were friendly and helpful

Khuyết điểm: The toilets were inside of the rooms. So not very private and noisy. Breakfast was not a good value for the money.

Ưu điểm: Everything was good Very friendly personal!

Ưu điểm: the lounge-area, very good service from the staff, very friendly and helpful.

Khuyết điểm: poor breakfast-option

Ưu điểm: Super big room for only two people plus we hat the city view!

Khuyết điểm: They didn’t tell us check out was an hour later. An extra hour of sleep would have been nice on Christmas morning

Ưu điểm: Very polite staff and excellent breakfast.

Khuyết điểm: I was in floor 3- stairs very dangerous especially when carrying suitcase. Room was cold despite heating on 24 and noisy air con. Real shame

Ưu điểm: The location was good and the room had everything we needed for a one night stay. It was a clean and decent room with enough space for the two of us. Nothing extraordinary, but a cosy and clean room.

Khuyết điểm: In our bathroom was some kind of a filter in the roof. At night we would hear a rattling sound which would only stop if we took out our room card from the electricity switch. Therefore we couldn't charge our phones during the night. Also the staff was really unkind the next day. We complained at night about the sounds, and the staff that worked at night made an extra note for the staff working the next morning. I believe they made a note to offer us some kind of refund as we kept waking up. The staff that helped us the next morning whistled to each other contemplating if they should do something with the extra note made - and in the end we paid the full price. It gave us a very unwelcoming and unkind feeling. It would've been nicer if they were honest and offered me something and then in the end I would still probably decline. But I dont think this was very hospitable.

Ưu điểm: Nice atmosphere

Khuyết điểm: Good to let guests know that there is not a lift to all floors beforehand. Understandably it is an old building and so not possible. It would be good if this information was provided when making a booking. Staff were very helpful so not a huge problem. But would save embarrassment.

Ưu điểm: Location

Ưu điểm: Great location, very nice room, under the roff, with a great view into the sky.

Khuyết điểm: There was an airco, not central heating. This is great for the summer, but less comfortable at this time of the year.

Ưu điểm: Great location, friendly and helpful staff attentive to every need.

Ưu điểm: Beautiful boutique hotel with great staff

Khuyết điểm: -

Ưu điểm: The Apollo hotel is hospitality as it should be.....

Khuyết điểm: The hotel was very close to the central train station which was handy. The rooms are small but covers everything you would need. but the only problem was the wifi. On the website it says free wifi is available but the connection is not stable and keeps disconnecting. There are also personal hotspots available for each room for which you would need to pay (5 euros/day). Other than that in general it was ok.

Ưu điểm: Room good size, comfortable bed, powerful shower, ironing board and iron in room - perfect location close to station, everything you need on business...

Ưu điểm: Value for money, very close to the central station and the old town

Khuyết điểm: The room was a little bit dark.

Ưu điểm: Location is perfect! Very nice staff. I was departing very early and they packed a breakfast "to go" for me :) Nespresso machine with Douwe Egberts capsules in my room - one love

Khuyết điểm: Safe was broken No very new facilities, but good for its price

Ưu điểm: Perfect location! The staff was nice and gave as good advice about the city!

Khuyết điểm: The shower was a disaster, it was hot or cold and there was no in between.. And was a old bathroom and the shower in the tube was uneasy

Ưu điểm: The location to the Tivoli and the train station.

Khuyết điểm: Bad, uncomfortable experience. For starters, to get to your room you have to get through a maze that involves going through an underground connecting hallway and two elevators. The room has no AC and it doesn't even have a frigobar. There is a monitor in the room (weirdly located at an unusual angle that you cannot change, not located in front of your bed like in most normal hotels) and it only has access to YouTube, not to actual TV programs. The shower has no curtain or door so the entire bathroom floods when you take a shower. They didn't replace the soap containers when they ran out of soap so I had to ask the reception to give me refills. At one point, I asked for a bucket of ice at the reception and they looked at me like I had three heads (I'm not kidding) and suggested I should go get ice from the Kentucky Fried Chicken store next door! At check out they wanted me to pay again for my stay, when it had already been prepaid prior to my check in. Really? All this and you call yourself a 4-star hotel? I'd say you barely get 2 stars and they do not shine.