Ace Hotel and Swim Club Palm Springs

I loved the whole hotel. The room, the pool, the restaurant, the vibe was all very cool, hip, and relaxing. Staff were friendly, location was central. I spent a whole day just relaxing by the pool, having drinks, reading. Had some very good meals in the restaurant. Easy access to downtown Palm Springs (including by bike), restaurants, the airport, and road to Joshua Tree.

I arrived late the first night and found the AC in my room wasn't working and the fridge didn't close so everything in it was warm. I couldn't do anything about it then (it was after midnight, so no engineering staff on grounds. The front desk staff tried to reset the system but it didn't help) and I was annoyed at having spent so much money on a room that was stuffy and uncomfortable. However, the next morning I reported it to the desk that things hadn't improved and they sent the engineering team over right away. Everything got fixed while I was having breakfast, and the stay was good from then on out.

Location, pool, general hotel atmosphere.

Room too small for my family, expected a much bigger room, given the description and photos.

Very friendly, helpful staff and overall a very cool place. It appears a lot of thought has gone into the design of everything here and it pays off in abundance. Great relaxed yet fun vibe, will definitely come again.

No room service but postmates delivers here. Mini bar not restocked and need more towels in the room. Also the sofas in the suite are not comfortable and are impractical for lazing on, though they do look good! Also the cocktails at the pool bar are a bit hit and miss.