Comfort Suites Pigeon Forge

It was sooo bad. I had stayed here before and the property has really gone down. Several guest stated this would be their last time staying there.

Hotel itself needs some TLC.

I was informed by the owner Neal, that i could pay cash/or card upon arrival. I paid our 2 night stay total in cash. On Monday when we checked out, I got 2 alerts that they had tried to charge my card for the entire stay. I called and Neal was SOOO beyond nasty and loud i do not understand how he is in business. On top of that, on Sunday I had left my keys in the room so went to ask for another one, guess what? Neal asked me to answer the front desk phone and tell "the lady" he wasnt there, and proceeded to tell me how she gets on his nerves etc. VERY unprofessional, rude, and I will NOT be back.

EVERYTHING could have been better, from the rooms we chose, which we were told the parkway facing rooms where sold out. But once again, NO, they were MANY rooms open. I will never stay here again.

The staff were friendly and the location was good.

The hotel is very run down and not clean. The hot tub was disgusting and the heated pool not much better.

The best thing about the hotel was the distance to the LeConte center. ..oh the cookies..those were awesome

They charged my card for the reservation and then charged my husband for the same one TWICE and I had to get my bank to reverse it. It was such a hassle and they were adamant they had done nothing wrong ..but they did. I won't stay here again !