Extended Stay America - Portland - Gresham

Nice looking room. clean room, halls and elevator.

Shower did not work well. Water continued to poor out of the tub spout even though the lever to activate the shower was pulled up all of the way. Pillows and sheets were itchy. It was 98 degrees (F) outside and the air conditioning was not adjustable. If off it was blazing in the room; if on, it was arctic weather. The was no in between. I called at 7:30 in the morning while on the road and requested an early check-in (earlier than 3:00 pm). I was told that I could check in between 1:30-2:00. My husband and I arrived after 2:00 and were told that the room had not yet been inspected and would not be available for another 30 minutes. We left to do a little more shopping and came back after 4:00 only to find out that the reserved a smoking room instead of non-smoking. We had to wait in the lobby for another 20 minutes. Later on an employee walked in to our room unannounced. She intended to inspect our room since the front desk neglected to tell her it had already been done. My husband and I decided that even though we would be in the area once a month, we would never stay at the Extended Stay Portland-Gresham again.