Ưu: "Good service"
Khuyết điểm: "N A"
Khuyết điểm: "A330 business class seats ate almost lay flat. Seats are older and don’t fully flatten out anymore"
Ưu: "Plane loaded quickly and departed on time. Beautiful clear day for flying."
Khuyết điểm: "Narrow seats on a small plane."
Ưu: "Nice, clean efficient. Comfort was good."
Khuyết điểm: "The crew was great but pretty impersonal. Not a great selection of movies."
Ưu: "Food was good."
Khuyết điểm: "Not enough soft drinks and ice has to be asked for."
Ưu: "Flight attendants were quite attentive. 3 meal selections offered. Seats quite comfy for economy class."
Khuyết điểm: "Nothing except flying first class."
Ưu: "Great crew, good food, easy to watch entertainment , and food better than most airlines"
Ưu: "The pre-booking of meals to meet dietary restrictions."
Khuyết điểm: "Another protein to go with the fruit tray option"
Khuyết điểm: "More offers of water and drinks."
Ưu: "The crews on the second flight were so loud. Talking and laughing so loud from the back made me uncomfortable."
Ưu: "The service is always way better than American flying"
Ưu: "Food, professional staff and crew"
Ưu: "great service. my kids loved the special treatment!"
Khuyết điểm: "would not accept my confirm check in on line"
Khuyết điểm: "Be told numerous time we couldn’t feed our 4yo daughter food on the plane that was not served by KAL...yeah that’s right NO apple slices for your kid on this 6 hour trip"
Ưu: "Everything except boarding."
Khuyết điểm: "Check in was very slow, the flight was late and missed connection"
Ưu: "Excellent service and delicious food and clean."
Khuyết điểm: "No wifi on board. Not many movies."
Ưu: "Best service, clean airplane, flexibility check-in procedure,"
Khuyết điểm: "Food was not good except bibimbap. I ordered instant noodles instead."
Khuyết điểm: "Rude flight attendant! She opened the food tray on my lap and instead of informing me to put my seat upright, she did it for me as though I was a child."
Khuyết điểm: "Flight was delayed 4 hours and I had to miss my connecting flight."
Ưu: "Terrible waiting without food and drink even you have Money to buy. You could Not buy any which call meal or water easy. We had delayed 3 times without helping from Korea air."
Ưu: "Short layover, good food"
Khuyết điểm: "N/A"
Ưu: "Great service"
Khuyết điểm: "Nothing"
Ưu: "I called prior to my flight and they told me due to long layover I would be provided with a hotel- usually the Hyatt, when I arrived they told me usually but not in my case. 18 hrs layover- no food or anything provided. Never again"
Khuyết điểm: "Everything!!"
Ưu: "Great service, clean cabin, tons of movies. Crews eager to care for passengers."
Ưu: "The service was good"
Khuyết điểm: "Sitting down 5 hrs it was very painful to be sitting that long. My seat eould heat up and it was uncomfortable also. I couldn't sleep during the flight."
Ưu: "Tons of movies to watch while flying for 12 hours. Multiple meals. Great service. Enough room and recline action."
Khuyết điểm: "Seats too small for a seven hour flight"
Khuyết điểm: "Crew members scrambled to prepare for live demo of inflight saftey as video stoped. Crew member did not give clear demonstration of saftey. Such as seat belt buckle faced her, and life jacket was inside out."
Ưu: "Leg room, choice of food and the overall services"
Khuyết điểm: "Check-in procedure is confusing, needs better improvements"
Ưu: "Good food (for an airline) and decent red wine selection."
Ưu: "Korean Air eventually returned my money"
Khuyết điểm: "What I booked was changed to an impossible connection, 6 hour layover. Ultimately had to cancel reservation and rebook an alternative not through Kayak"
Ưu: "Awesome trip"
Khuyết điểm: "No complain. The crew did great service."
Ưu: "Great plane, great service. Favorite airline when flying to Asia. The BEST crew in the air."
Khuyết điểm: "Other passengers, but KA can't control that."
Ưu: "Seats comfortable"
Khuyết điểm: "Food select"
Ưu: "Service and leg room!"
Ưu: "Staff are first class....efficient, polite...anxious to please. very well organized flight."
Ưu: "Nice bibimbap"
Khuyết điểm: "Boarding staffs at Tan Son Nhat Airport"
Ưu: "The time is not delayed"
Ưu: "Over all, satisfaction service! Food, courteousness & facility"
Khuyết điểm: "None zero"
Ưu: "The take off and landing. Pilots are very good."
Khuyết điểm: "The restroom lacks basic tissue and paper cups."
Ưu: "The captain told us about the landmarks along the flight."
Khuyết điểm: "None."
Khuyết điểm: "food. antertaiment"
Ưu: "Good legroom (6'1") in eco. Person in front of me reclined and I didn't feel cramped. The entertainment selection was limited but had some very recent US movies. Food was okay, but what can you expect in eco?"
Ưu: "So very accommodating and friendly. The standard for customer service."
Ưu: "The planes were very clean and in good working order. The crew was excellent. We had a very short connection but were met as we got off our first flight in Seoul and given great instructions about how to quickly get to our connection through security while our flight to SFO was being held for 15 minutes. The food was very good, choice of movies and TV excellent. Our bags made it to SFO despite the short connection. All in all I couldn't ask for a better way to make a 20 hr trip to the other side of the world."
Ưu: "All american carriers shold learn from Korean air about the service."
Khuyết điểm: "None"
Highly efficient and great service
Crew had been helpful all the time
Japan Airlines should have done better incorporated with other codeshare airlines (JetBlue) to make sure our reservation doesn’t get mess up and that’s one of the reason why we stayed in Newyork for the whole day to wait for the next flight. Could have been much better experience but it wasn’t and worse. My flight got delayed in Newyork causing us to miss out our flight on the outbound from Narita to Vietnam. On the way back, the agent from JP airlines messed up our reservation and separate our name into 2 different reservations making us running around to figure out how to get the boarding pass for my partner which is ridiculous.
There was a delay in our departure as they waited for transfer passengers. However, we arrived at LAX as scheduled.
Ưu: "The flight never occurred. The first leg of my flight from Ho Chi Minh was cancelled and I was not informed. I discovered this when I went to check in. I called Kayak to resolve this since I had confirmation of the booking and was placed on hold. After 2 HOURS I hung up. At roughly 4:00 am I spoke with someone at Kayak who confirmed the flight was cancelled and that I was not contacted. An offer was made to put me on another flight a day later but that was impossible because of needing another Covid test. I was able to arrange another flight that was more expensive."
Khuyết điểm: "I would like to be reimbursed the difference in flight cost since I was not informed about the flight cancellation."
Ưu: "Nice staff"
Khuyết điểm: "More Movies and TV shows"
Ưu: "Crew service was amazing - so diligent and courteous. They were incredibly well trained and I would rate their service level as being one of the most competitive within business class in Asia."
Khuyết điểm: "Seats were reasonably comfortable but not as spacious in design as in other business class cabins, so that could be a concern for some travelers. Also, I was not able to convert the main menu of the entertainment system to my preferred language so it was a bit difficult to navigate (that being said, they provided a card that guided me, so it was still usable, and the entertainment selection was good!)."
Khuyết điểm: "Breakfast could have been better"
Ưu: "My seat"
Khuyết điểm: "Time check in maybe earlier."
Ưu: "The coach seats were larger than those on domestic flights. The window glass was dimmable for ideal lighting."
Khuyết điểm: "The arm rests did not go up all the way. This made it difficult to maximize comfort with my wife."
Ưu: "Flight went well and was on time. 2nd best experience for economy seat."
Ưu: "Crew was professional and friendly"
Khuyết điểm: "Continuous improvement"
Khuyết điểm: "If the flight was on time."
Ưu: "even though I was in Economy class, the seat was comfortable, the food was good and the flight attendands were attentive and polite"
Ưu: "The meals were an experience in itself. It felt like I was at a 5 star restaurant."
Khuyết điểm: "The seat cushions in economy class could be softer. My rear end was feeling it after the long 11 hour flight from Chicago to Tokyo."
Ưu: "The boarding process ran very smoothly and they dropped us off right in front of the stairs of the plane so we didn’t get wet in the rain amazing"
Ưu: "Everything was great"
Khuyết điểm: "Lower the price"
Ưu: "JAL flights to LAX are always great. Good food too."
Khuyết điểm: "angled flat seats."
Ưu: "Japan Airlines hasn’t the best customer service of any airline I have ever flown. Flight attendants aren’t very friendly and they give you a lot of food. The entertainment was great as well."
Khuyết điểm: "The staff at Tokyo Narita was slow and unfriendly, which doesn’t reflect well for Japan air."
Khuyết điểm: "The crew kept accidentally bumping my chair and never apologized"
Khuyết điểm: "Japan airline will end the flights from Narita to Incheon on 3/25 which doesn’t work for my future trips."
Ưu: "Comfortable business class seat. Flight was on time. That’s what I wanted."
Ưu: "Flight time was not bad, not too long"
Khuyết điểm: "Food options were bad, I offered to pay money for something better, didn't even have an option to pay for better meals, I don't think better meals existed for coach."
Ưu: "Clean plane, very nice crew."
Khuyết điểm: "Flying coach is always cramped for a tall person!"
Ưu: "Food was excellent and service came frequently. In-flight entertainment was amazing."
Ưu: "Super cheap roundtrip flight. Reliable airline. Flight even came with a meal both ways. Kind staff. Good service."
Khuyết điểm: "We had to wait until check in to sit together."
Ưu: "Flight was half full so was able to take aisle seat."
Khuyết điểm: "Fight attendant service was poor. Even getting water for meal, the attendant 'forgets' to bring it."
Ưu: "The on board service was very pleasant. Enjoyed the movies on my seat's TV screen. Enjoyed the food very much!"
Khuyết điểm: "First time on a 787 so was a little disappointed the economy class seating was still a little cramped, the in-flight entertainment and service made up for it though."
Ưu: "Comfortable and service was pleasant"
Khuyết điểm: "Like all of it except lack of vegetarian option for food"
Ưu: "I fly with JAL business class and it was the best business class I have ever experience. The crew was amazingly helpful and polite."
Khuyết điểm: "I wish they can pronounce English language better. Sometimes I did not understand what did they said. Including the pilot. I don't want to be an American brat, but I did not understand what they said."
Ưu: "JAL work ethics are what the Japanese excel at, so there's not much to complain about."
Khuyết điểm: "The same as most other airlines, the seat width and pitch has been getting smaller. Even with seat by the aisle, my elbow sometimes bumped inadvertently a wayward flight attendant."
Ưu: "Nothing I like , when u buy the ticket they're so nice , but after paid they're very bad, never take care of you, u ask them some help, they're can't"
Khuyết điểm: "They every bad customer service, I never seen before"
Ưu: "Food, entertainment options, friendly staff"
Khuyết điểm: "Beverage size could be more"
Ưu: "Wonderful flight...so great getting premium economy...so comfortable...crew and food were great....one of the best long flights ever!"
Ưu: "I liked that the flight attendants were attentive and gave us all refreshments in a timely manneR."
Khuyết điểm: "The seats were small. But then again, I think that would have been a complaint for all airplanes."
Ưu: "Food was quite good."
Khuyết điểm: "They did't speak English even though I am not Japanese. They spoke Japanese to me so, I felt little bit uncomfortable."
Khuyết điểm: "Nothing"
Ưu: "Great staff and washlet toilets on board."
Khuyết điểm: "I ended boarding last not one of the first as other airlines."
Ưu: "The seats very comfy. The food is so good. All including flight attendance are very polite people. Overall they are excellent compared to others that I flew with so far for my business trip to other country. Will be my first choice for my next trip!."
Ưu: "Very attentive service, very comfortable seats on economy, good food, excellent attention to detail"
Ưu: "Service was excellent."
Khuyết điểm: "Seat felt stiff but felt well rested after flight"
Ưu: "fine food, the pilot handled a typhoon like a pro"
Ưu: "I loved the service, the toothbrushes in the bathroom, the cleanliness of the bathroom throughout the flight, the snacks, and the kind flight attendants. This has been my best experience flying to the US from Asia! I would love to take Japan Airlines again as I was incredibly impressed by their services."
Khuyết điểm: "The lack of quality movies and the way it was organized on the screen. They could organize movies and TV shows by categories instead of one big movie section."
Khuyết điểm: "slow service, inconsistent, they skipped my row for service???"
Ưu: "Flight attendants are really kind and patient."
Khuyết điểm: "I hated everything about this 8 hour flight. Going to and coming from Toyko. The seats were EXTREMELY, EXTREMELY uncomfortable. I had to keep adjusting my body because my lower back was in so much pain. I ordered a kosher meal for both my sister and I but they only bought it for her. When I asked where was mine they said they didn’t see my name when I was the one who bought the tickets. It was extremely frustrating. I will never fly on this airline again."
Khuyết điểm: "Food and entertainment could better"
Ưu: "Crew was amazing.Premium economy seats were superb. Food was also good."
Ưu: "Flight attendants are nice, polite and helpful. We didn’t lose any luggage and intact. Foods are good and plenty"
Khuyết điểm: "Seat was tight and uncomfortable. Good was typical airplane food, adequate, not great."
Ưu: "The crew was very good."
Khuyết điểm: "Good"
Khuyết điểm: "Nothing"
Ưu: "I like the service. I like the way they checked my back stuff and put back very neat. I’m very happy with your company,"
Khuyết điểm: "No complaints, I would say....ANA the best,!"
Ưu: "Service was impeccable, as usual, from check-in to boarding. Crew was attentive and friendly."
Ưu: "That it didn’t crash"
Khuyết điểm: "It was very delayed and then the luggage still hasn’t come out"
Ưu: "Everything on time"
Khuyết điểm: "no outlet to charge phone"
Ưu: "Everything about this airline made my flight pleasant. The staff were polite and accommodating"
Ưu: "Service by the crew and how boarding is organized by different queing lines for quick and more efficient boarding process."
Khuyết điểm: "The personal entertaiment touch screen worked intermitently. When the touch screen did not work, i had to use the remote control to do what i want it to do. Boarding process experience can be improve with better sign for the queing lines and have boarding crew station at end of every quing lines to make sure all passengers are queing in the correct line."
Ưu: "Security was efficient and quick. Customs was expedited. Both flights, take off and landings, were smooth!"
Khuyết điểm: "Great staff and food for a plane."
Ưu: "On time. Nice 787 Dreamliner. Very comfortable flight."
Ưu: "The price was cheap ($100 for 2 people), and the service on ANA was great."
Khuyết điểm: "Plane was a bit noisy, and it was a little confusing as to when we could board (but it was okay)"
Ưu: "I liked the way the pilot talked to us and let us know what was going on and still got us there on time even though our departure was slightly delayed."
Khuyết điểm: "There had to be something better than pretzels."
Ưu: "Smooth , professional crew and their hospitality and especially their smile and attention to passengers is unparalleled."
Khuyết điểm: "I'm flight entertainment seemed a little limiting to me- more updated and new releases can enhance I've really experience"
Ưu: "Attentive and polite staff. Comfortable planes. On time flights."
Khuyết điểm: "I accidentally left an external battery in my check in bag and they stopped me to open my bag and remove it as I was boarding. This is obviously my fault but I wish they had called me up earlier to not disrupt the other passagers and slow the boarding process."
Ưu: "Wonderful service"
Khuyết điểm: "Food was on the very bland side"
Ưu: "Loved everything about the flight - food was good plenty of drinks throughout the flight unlimited movies smooth take off and landing."
Khuyết điểm: "Flight was delayed by 30+ minutes which made me/many others late for any connecting flights."
Ưu: "Staff were pleasant. Flights left on time. Really enjoyed the ANA lounge in Haneda."
Khuyết điểm: "The food met airline standards, which are generally pretty low."
Khuyết điểm: "More of an movie selection. Maybe up date movie ever 2-3 weeks as they become available for the company"
Ưu: "ANA is a great airline with a decicated group of professional. I love flying with them!"
Khuyết điểm: "Can't think of one thing."
Khuyết điểm: "I missed it due to delayed flight from LAX"
Ưu: "In-flight service, in-flight entertainment, environment temperature"
Khuyết điểm: "Nothing"
Khuyết điểm: "seat labeling not clear"
Ưu: "Great airline!"
Khuyết điểm: "some of the gates can be long walk"
Ưu: "The service, the professionalism, and the wonderful Dreamliner Boeing 787 aircraft"
Ưu: "Very Comfortable Equipment"
Khuyết điểm: "Vegetarian food options"
Ưu: "The friendliness of the crews and the cleanliness of the rest rooms."
Khuyết điểm: "The delay before taking off."
Ưu: "NH817 NRT to PNH was one of the best crews ever. Every need was met. Best customer service. NH818 was good too but the attention and attitude was slightly below. Travel Dates: NH817 09/1/2017, NH818 09/04/2017."
Khuyết điểm: "Very good overall. The entertainment could you a little more choices."
Ưu: "Friendly flight attendants, clean toilets"
Khuyết điểm: "Flight attendant missed our breakfast and when reminded didn't even apologize. old aircraft"
Ưu: "Hospitality of the staff was superb. Nice and clean cabin."
Ưu: "They had good movies and music of my choice."
Khuyết điểm: "One flight attendant out of all others showed arrogant behaviors and facial expression. I was sort of disappointed because I chose ANA because of a reputation of their service and modesty embedded in the Japanese culture but not this time. I should have written down her name."
Ưu: "I like the food, service, and punctuality."
Khuyết điểm: "Nothing I do not like"
Khuyết điểm: "Food was disappointing for business class ticket. Seats did not recline all of the way."
Ưu: "Courteous and friendly staff, clean aircraft and on-time schedule."
Khuyết điểm: "There was nothing I did not like."
Khuyết điểm: "EVERY FRIGHT WAS DELAY, AND LOST BAGGAGE, AND MY SUITCASE WAS BROKEN!!!!"
Khuyết điểm: "Nothing, everything was as expected"
Ưu: "Friendly and helpful stewardess"
Khuyết điểm: "Seats could be more comfortable."
Ưu: "I liked the friendly staff, the movie selection was also great!"
Khuyết điểm: "The food wasn't great and they fed us as soon as we boarded and right before we landed. There was about 8 hours in between and we were starving!"
Ưu: "I really like the technology in the plain and all of service , crew are so nice everyone had a real smile"
Khuyết điểm: "Space of the seat are too tiny also a place to have some food"
Ưu: "Food is delicious and Crew are friendly."
Khuyết điểm: "Transit hours at Narita were too long. Connecting flight was on the next day and need Visa to go out of the airport as the connecting area is not open 24 hours."
Ưu: "The padding seems inadequate especially for medium and long hauls. It hurts sitting in the seats after 2 hours into the fight."
Ưu: "Friendly staff"
Khuyết điểm: "When I went to counter to get my seat assignment I was offered 25,000 yen to take a later flight because mine was overbooked. I agreed and began notifying my transportation at my final destination when I was told nevermind, space was no longer needed. This was aggrevating."
Ưu: "The flight crew were very pleasant. The food was excellent. There we nice options for movies."
Khuyết điểm: "More storage space in business"
Ưu: "Amazing crew, very nice and helpful."
Ưu: "Amazing staff and service!"
Khuyết điểm: "None!"
Ưu: "I liked that on the longest leg of my trip - I had an entire row to myself to stretch out. Im old, things like that are important...along with compression socks...haha!"
Khuyết điểm: "I think the food - I dont know exactly what, because we're on a plane - but I think it could be a bit more appealing? More greens, colors? Not sure, but it was okay."
Ưu: "When the seat folded down (business class) into a bed, it gave almost a twin size bed that was flat."
Khuyết điểm: "Being in business class, I had expected the food to be better. Also, the red wines offered were only a sub selection of the ones in the menu."
Ưu: "Newer Aircraft and very convenient"
Khuyết điểm: "I dont see any thing to improve"
Ưu: "Crew was amazing"
Khuyết điểm: "None"
Ưu: "The crew was amazing"
Khuyết điểm: "crew isnt very careful in serving the food but its not really that bad. but im just comparing it from my previous flights so i think that group of FA's can do better. And the food was served a bit a late so they dont have time to serve hot beverage anymore."
Ưu: "Seat was comfortable, flight attendants were attentive and the food wasn't bad."
Ưu: "Arrived on time."
Khuyết điểm: "Was a B Grade effort by the crew. They were there to get their pay check & no more....very disappointing."
Ưu: "Flight was very pleasant and enjoyable, on time for both departure and arrival."
Khuyết điểm: "Meals were served rather slow as we were last for row 45 but there was insufficient time for us to finish the meal, collection of trays started in 5 minutes time"
Khuyết điểm: "Singapore Airlines is so wildly overrated. The service is frequently poor, and the cabin environment dirty and old unless flying on their very latest planes. Even their A380s are now stale and musty. Not nice."
Khuyết điểm: "Excellent service"
Ưu: "Staff are great and on board service was good. Boarding is always well organised from Changi however it was a full flight and as always half the passengers exceeded their carry on allowance. Rather than addressing this bags were flung everywhere no nowhere within your actual reach during the flight. Very annoying when you are a passenger who does the right thing."
Khuyết điểm: "See above. No in flight entertainment makes you feel like you're flying with the low cost carrier rather than a full service airline."
Ưu: "They were polite."
Khuyết điểm: "Not as attentive as ANA or China Airlines. I had to give 4-5 request to get what I want."
Khuyết điểm: "Cabin temperature too cool"
Khuyết điểm: "With no food preferences specified, it takes a significantly longer time to get your meal as there are a lot of people who have special dietary requirements on certain routes."
Ưu: "Everything from Ticketing, Checking in......"
Ưu: "The main course"
Khuyết điểm: "Items missing or substituted in the veg but was ok in regular meals. In one veg serving, no salad or dessert was included. Margarine instead of butter for only in the veg meal."
Ưu: "I haven’t flown Emirates, but SQ beats the many others I have flown by a significant margin—especially the Chinese airlines, but also all major US airlines, JAL, Korean, et al."
Ưu: "Great experience"
Khuyết điểm: "Seating arrangement was bad"
Ưu: "Great service"
Khuyết điểm: "Nil"
Ưu: "easy check in process and the crew was awesome. friendly and attentive to all passengers. great food as well."
Ưu: "More leg room than other airlines, superb service and excellent food!"
Ưu: "This time I made the mistake of flying with my kids (4 and 6). The flight or them was last minute (booked less than 8 hours before take off) so there were no pre-planned kids meals etc. The in cabin team were awesome! They made sure they go a choice of meals, that they had things to do, that they were enjoying the flights. This on top of the usual awesome that they have."
Khuyết điểm: "It's still in Huston. Flying economy isn't the same as flying business but my bank account says I need the cheaper option. Can we please move this flight to DFW instead? :-)"
Ưu: "Ontime, airline stewards were excellent and tv entertainment very good"
Khuyết điểm: "Nothing"
Ưu: "New plane. Good entertainment. Seat reclined a lot but would not stay reclined."
Khuyết điểm: "The food was horrendous. Worst airline food I've ever had. Check in and boarding area not great. Very overrated airline."
Ưu: "Free seat next to me. Brilliant entertainment Very tasty food Excellent service"
Khuyết điểm: "Nothing! Best daytime flight to europe! And home before midnight"
Ưu: "Helpful staff and a comfortable trip. A plus all the way around"
Khuyết điểm: "Crew"
Ưu: "The friendliness of the staff, the food and overall the experience."
Khuyết điểm: "That our bags weren't check in all the way to SEA"
Ưu: "The flight attendants are professional, attentive, efficient. One suggestion, they didn't know to offer a nauseous passenger ginger ale. I let them know to give her some and she was very grateful. Also too much food! It's so much better than any other airline but very abundant and I feel bad when I only eat a small portion of the items on each tray. Otherwise great crew, plane, boarding, etc."
Ưu: "The service in coach was very impressive! The flight attendants could not be more attentive! I can only imagine how it would be in business or first class."
Ưu: "The service was great! The entertainment was abundant. The food was tasty. No complaints at all!"
Ưu: "The staff were very friendly and it was a smooth flight with a great choice of entertainment."
Khuyết điểm: "However I don't eat pork & they ran out on chicken dishes so I missed out on a meal."
Ưu: "Great food and plenty of movies. Friendly crew"
Ưu: "Great food. Very fresh looking flight attendants. Awesome personal entertainment system."
Khuyết điểm: "Service has faltered recently. I had asked fo Riesling, and the flight attendant said they would bring later. Never did. Also, they no longer offer various Crabtree and Evelyn products in bathroom, and my night pack didn't even come with a visor to cover my eyes for sleeping."
Ưu: "I liked how often the staff walked down the ailes to help. They are very attentive. The entertainment is endless. Seats were standard in economy class, I recommended upgrading for that long of a flight."
Khuyết điểm: "To my flight specifically, it got adjusted without telling me so I ended up missing my final transfer. I was not given a notification for a flight change. Someone met me at the end of my second flight to tell me I missed my connecting flight. With the adjusted flight Singapore gave me, there was no chance I would have made it. They did purchase a ticket for me on another airline to get to San Francisco in the end."
Ưu: "Spacious, comfortable seat"
Ưu: "Arrival in Canberra was excellent."
Khuyết điểm: "Horrendously uncomfortable business-class seat for a redeye flight."
Ưu: "Movie selection, very helpful crew and good quality food."
Khuyết điểm: "Nothing!"
Ưu: "They treat you very nicely on Singapore Airlines - from warm washcloths to wine with your meal. Seats are comfortable and the long flight not so wearing."
Khuyết điểm: "My husband reacted to the spicy beef/rice dish served for breakfast."
Ưu: "Extremely polite flight crew"
Khuyết điểm: "-The food was pretty bad -The movie sound quality was bad, and the subtitles didn't work -Not much leg room"
Ưu: "Staff friendly and efficient"
Boarding stuff was bad!!!
25 minute flight. Crew was friendly and competent.
The departure was delayed by more than 30 min. Late arrival. Crew was fantastic!
Ưu: "The crew and seats were both great"
Khuyết điểm: "HAving live TV would have been great."
Ưu: "The two people who were in charge of boarding the plane were especially nice, efficient, and accommodating. I really really liked them."
Khuyết điểm: "The flight was too warm."
Khuyết điểm: "Food was terrible. Paid for first class, expected something better than coach. Our food choice was a ham sandwich, there were better choices but the crew took them for themselves so nothing left for the 1st class passengers. Similar situation on our eastbound flight the week earlier. I doubt if Delta knows or cares that this occurs. After paying more than twice the coach fare, we expect something better than a ham sandwich on a coast to coast flight."
Khuyết điểm: "More communication on the flight delay"
Ưu: "New long haul service is a real improvement in quality"
Ưu: "The crew on both legs of our trip were nice and accommodating."
Khuyết điểm: "Vegan options"
Ưu: "Just fine, beverage service was friendly."
Khuyết điểm: "The entertainment system was out the entire flight. The flight attendants were just talking to each other as we left, even when I tried to say thank you."
Khuyết điểm: "Seat assignment with Economy ticket."
Khuyết điểm: "KLM staff at Schipol Airport in Amsterdam was rude and unprofessional. I will not fly with KLM again."
Khuyết điểm: "I'd reserved seats in advance for both directions and was give seats farther back both directions when checking in at the airport."
Ưu: "Crew ok . Seat not so comfy"
Khuyết điểm: "Food"
Ưu: "The crew was very friendly. Boarding was quick."
Khuyết điểm: "Seat size in Comfort+ was still cramped. The person sitting next to me(in the middle was a fairly large (height not weight) and his arms and shoulders were pretty much flowing into my seat( I sat by the window). Leg room of course was fine. Very cold draft coming from the airplane(window?)"
Khuyết điểm: "Crew did not make passenger in front of me bring his seat back up for landing."
Ưu: "Check in process & text updates were awesome!"
Khuyết điểm: "My flight to PDX was quite bumpy so food and beverage service were impacted, which I totally understand. However, the fact that I was not served at all, does not sit well with me! They had to stop service with only a few rows left to go due to turbulence but rather it just being a delay in service, the flight attendants never came back to check on the customers they hadn’t served even when the seat belt lights turned off. I really enjoy flying Delta but not this time!"
Khuyết điểm: "Change my seat when I was boarding. I already had my seat # assigned before boarding. Sat next to a man with a strong body odor. I came down with a sore throat last night so I was feeling pretty bad. Then to endure a long flight with that smell which made my trip very uncomfortable."
Ưu: "How does one describe spending 10+ hours in a metal tube approximately 18 feet wide at 30,000 feet with 300 of your closest friends breathing the same air while having the seat in front of you pushed back so you cannot adequately see the passenger monitor because it's too close to focus on as your knees are under your chin? Flying in "steerage" is not comfortable as humans get larger and airplane seats get squeezed smaller. Please unsqueeze! Cabin crew members were excellent. Other than that, Europe was great!"
Khuyết điểm: "See other side."
Ưu: "On the fight back I had enough space; good service; fine food. Great trip. On the way to Amsterdam, I sat next to a very overweight woman and her body hung over my seat. I couldn't move around enough and I ended up with a trigger point problem which immobilized me for 3 days and kept me from sleeping at night. It was very disappointing, since this was a family visit trip."
Khuyết điểm: "See above!"
Ưu: "Free wine and spirits and food really not too bad in economy Very large movie and tv show library - something for everyone Friendly cabin crew"
Khuyết điểm: "Overhead bins a bit small on this older 767-300"
Ưu: "Newer plane. Friendly crew. Landed safely and on time."
Ưu: "Attentive, respectful and nice crew, swift take off and landing and awesome views"
Khuyết điểm: "Nothing. Everything went well"
Ưu: "Easy, fast boarding. We arrived early too."
Khuyết điểm: "N/A"
Ưu: "Entertainment was good and staff was pleasant"
Khuyết điểm: "Delta assigns seats at boarding, miss when you could pick which seats you sit in. I bought my sisters ticket, hoping we would then be able to sit together but we both ended up in the middle in different rows."
Ưu: "I dont like that you change my flight and I have to wait 8 hours at the airport to flight to Mexico City"
Ưu: "Flight was on time; captain was clear and funny."
Ưu: "clean. friendly. decent snacks."
Khuyết điểm: "warm cabin. small seats with no head support. not enough drink cart passes."
Ưu: "Great entertainment, comfortable seats."
Khuyết điểm: "Middle seat with zero chance to switch."
Ưu: "Wi-FI available (although I didn't use it)"
Khuyết điểm: "No direct flight in the morning, so had to take two connecting flights, and leave home very early in the morning."
Khuyết điểm: "The fact they wasted two days of my trip with my son travelling from the U.S. to China because they didn't know about transit visa regulations. And so far they offered a 75 dollar voucher for participating merchants. Unacceptable"
Ưu: "The crew has a good vibe, makes for a pleasant trip"
Khuyết điểm: "First time for me to have delayed baggage, made me think that somebody is not minding the store."
Ưu: "Staff was friendly, and we got there safely"
Khuyết điểm: "Really wished we had tv's like we had on our flight to SLC. It really helps with those who have anxiety to distract their minds. Wifi is expensive therefore I chose not to use it"
Ưu: "Food was OK, ice cream at mid-flight was my favorite thing. I liked the choice of movies. Drinks are also good but why not include pure cranberry juice? It goes great with vodka."
Khuyết điểm: "Boarding is ridiculous. Everyone who is not some kind of VIP is asked to line up and is treated like cattle. 5-feet tall woman holds above her head a sign with the zone currently boarding. Nobody can hear or see anything. Why not use the big LCD displays at the gate??? In the plane they had to restart the computer system as some TVs were not working and it took longer than they said. Toilets were kind of stinky and I could smell them from my seat on row 26. Blankets are way too thin for the blasting AC."
Ưu: "crew was very respectful and kind"
Khuyết điểm: "Flight was moved to a different gate, then delayed. We were given the absolute last seat in the plane that could not recline- not the seats I had selected before hand."
Ưu: "Attendants were cheerful and extremely courteous."
Khuyết điểm: "Legroom but that's because we can't afford 1st class. Hahahaha"
Ưu: "Airplane was good, boarding was fast."
Khuyết điểm: "Did not have the fruit and cheese plate."
Ưu: "Entertainment is now free."
Khuyết điểm: "This was the fourth first class leg of our overall trip and the first three flights on Delta were great. The attendants were pleasant and even fun. I have allergies and requested a special meal on all legs. No problem on the first three flights. All attendants approached me to confirm my allergy and the special meal. They were very polite. But on this flight, the attendant didn't speak with me about it at all. She tried to give me the regular meal. When I explained I needed an allergy free meal (mind you this was first class), I was told I could not get it and got no apology or other accommodation. Her attitude was take it or leave it. I found this interesting since on two of the other flights an announcement was made about another passenger with an allergy to peanuts so no one could have them on the flights and the attendants were very concerned."
Ưu: "Loved everything, the meal was good, spacious seats and friendly staff."
Khuyết điểm: "One of the men working the desk at the gate was rude & condescending to me. The other gate agent who was having us board (he was an ethnic man) was friendly & excellent."
Ưu: "Pilot was hot."
Khuyết điểm: "4 hour maintenance delay. Arrived at 2 am, after boarding a different plane."
Ưu: "Ditto from above"
Khuyết điểm: "Ditto from above"
Ưu: "Flight was the best we sat right behind first class so it wasn't a long wait to deplane. In flight entertainment was great to with a wide selection of movies to watch"
Khuyết điểm: "Nothing was bad about the flight sorry"
Ưu: "Great crew and aircraft"
Ưu: "Arrived on time"
Khuyết điểm: "No food. Only snacks and very good snacks"
Ưu: "Again, despite poor flight schedule I made it on my connecting flight and it all worked out in the end."
Khuyết điểm: "Again, Kayak should allow at least 2 hours of transfer time when booking flights through LAX. I had to go from one terminal to another AND go through immigration and security. In order to make sure I had enough time to make the connecting flight, I didn't check in my luggage which lead to me having to minimize liquids and pastes in my luggage (no vanilla extract or tequila). Also while making the transfer I felt rushed and stressed out. I might search for tickets using Kayak but I would not buy tickets directly from Kayak if my route involves a transfer at an airport that I am not familiar with."
Ưu: "On time and very smooth boarding"
Khuyết điểm: "Nothing"