The crew are friendly and accommodating. I have no complaints.
Delayed on boarding and take off NRT-MNL, affecting my transportation in MNL. Work on boarding earlier and meeting or exceeding scheduled take off times.
Highly efficient and great service
Japan Airlines should have done better incorporated with other codeshare airlines (JetBlue) to make sure our reservation doesn’t get mess up and that’s one of the reason why we stayed in Newyork for the whole day to wait for the next flight. Could have been much better experience but it wasn’t and worse. My flight got delayed in Newyork causing us to miss out our flight on the outbound from Narita to Vietnam. On the way back, the agent from JP airlines messed up our reservation and separate our name into 2 different reservations making us running around to figure out how to get the boarding pass for my partner which is ridiculous.
Ưu: "The flight never occurred. The first leg of my flight from Ho Chi Minh was cancelled and I was not informed. I discovered this when I went to check in. I called Kayak to resolve this since I had confirmation of the booking and was placed on hold. After 2 HOURS I hung up. At roughly 4:00 am I spoke with someone at Kayak who confirmed the flight was cancelled and that I was not contacted. An offer was made to put me on another flight a day later but that was impossible because of needing another Covid test. I was able to arrange another flight that was more expensive."
Khuyết điểm: "I would like to be reimbursed the difference in flight cost since I was not informed about the flight cancellation."
Ưu: "Nice staff"
Khuyết điểm: "More Movies and TV shows"
Khuyết điểm: "JAL cabin attendants and people from customer center were very professional and nice"
Khuyết điểm: "Breakfast could have been better"
Ưu: "My seat"
Khuyết điểm: "Time check in maybe earlier."
Ưu: "The coach seats were larger than those on domestic flights. The window glass was dimmable for ideal lighting."
Khuyết điểm: "The arm rests did not go up all the way. This made it difficult to maximize comfort with my wife."
Ưu: "Flight went well and was on time. 2nd best experience for economy seat."
Ưu: "Crew was professional and friendly"
Khuyết điểm: "Continuous improvement"
Khuyết điểm: "I didnt get bulk head seats that are near the restroom for my disabled father. He had a terrible flight"
Ưu: "I was on board with my 4 months old baby. The crew was so kind, they helps me a lot."
Khuyết điểm: "N/A"
Ưu: "even though I was in Economy class, the seat was comfortable, the food was good and the flight attendands were attentive and polite"
Ưu: "The boarding process ran very smoothly and they dropped us off right in front of the stairs of the plane so we didn’t get wet in the rain amazing"
Ưu: "Seat in biz on 380 was comfortable. Crew good not great."
Khuyết điểm: "Food terrible. Seat maintenance not good. Armless and remote didn't work properly. Boarding needed work. No biz priority."
Ưu: "Everything was great"
Khuyết điểm: "Lower the price"
Ưu: "JAL flights to LAX are always great. Good food too."
Khuyết điểm: "angled flat seats."
Khuyết điểm: "The crew kept accidentally bumping my chair and never apologized"
Khuyết điểm: "Japan airline will end the flights from Narita to Incheon on 3/25 which doesn’t work for my future trips."
Ưu: "Comfortable business class seat. Flight was on time. That’s what I wanted."
Ưu: "Flight time was not bad, not too long"
Khuyết điểm: "Food options were bad, I offered to pay money for something better, didn't even have an option to pay for better meals, I don't think better meals existed for coach."
Ưu: "Clean plane, very nice crew."
Khuyết điểm: "Flying coach is always cramped for a tall person!"
Ưu: "Food was excellent and service came frequently. In-flight entertainment was amazing."
Ưu: "Super cheap roundtrip flight. Reliable airline. Flight even came with a meal both ways. Kind staff. Good service."
Khuyết điểm: "We had to wait until check in to sit together."
Ưu: "Flight was half full so was able to take aisle seat."
Khuyết điểm: "Fight attendant service was poor. Even getting water for meal, the attendant 'forgets' to bring it."
Ưu: "The on board service was very pleasant. Enjoyed the movies on my seat's TV screen. Enjoyed the food very much!"
Khuyết điểm: "First time on a 787 so was a little disappointed the economy class seating was still a little cramped, the in-flight entertainment and service made up for it though."
Ưu: "Comfortable and service was pleasant"
Khuyết điểm: "Like all of it except lack of vegetarian option for food"
Ưu: "I fly with JAL business class and it was the best business class I have ever experience. The crew was amazingly helpful and polite."
Khuyết điểm: "I wish they can pronounce English language better. Sometimes I did not understand what did they said. Including the pilot. I don't want to be an American brat, but I did not understand what they said."
Ưu: "JAL work ethics are what the Japanese excel at, so there's not much to complain about."
Khuyết điểm: "The same as most other airlines, the seat width and pitch has been getting smaller. Even with seat by the aisle, my elbow sometimes bumped inadvertently a wayward flight attendant."
Ưu: "Nothing I like , when u buy the ticket they're so nice , but after paid they're very bad, never take care of you, u ask them some help, they're can't"
Khuyết điểm: "They every bad customer service, I never seen before"
Ưu: "Food, entertainment options, friendly staff"
Khuyết điểm: "Beverage size could be more"
Ưu: "I liked that the flight attendants were attentive and gave us all refreshments in a timely manneR."
Khuyết điểm: "The seats were small. But then again, I think that would have been a complaint for all airplanes."
Ưu: "Food was quite good."
Khuyết điểm: "They did't speak English even though I am not Japanese. They spoke Japanese to me so, I felt little bit uncomfortable."
Khuyết điểm: "Nothing"
Ưu: "Great staff and washlet toilets on board."
Khuyết điểm: "I ended boarding last not one of the first as other airlines."
Ưu: "The seats very comfy. The food is so good. All including flight attendance are very polite people. Overall they are excellent compared to others that I flew with so far for my business trip to other country. Will be my first choice for my next trip!."
Ưu: "Very attentive service, very comfortable seats on economy, good food, excellent attention to detail"
Ưu: "fine food, the pilot handled a typhoon like a pro"
Ưu: "I loved the service, the toothbrushes in the bathroom, the cleanliness of the bathroom throughout the flight, the snacks, and the kind flight attendants. This has been my best experience flying to the US from Asia! I would love to take Japan Airlines again as I was incredibly impressed by their services."
Khuyết điểm: "The lack of quality movies and the way it was organized on the screen. They could organize movies and TV shows by categories instead of one big movie section."
Khuyết điểm: "slow service, inconsistent, they skipped my row for service???"
Ưu: "Flight attendants are really kind and patient."
Not a lot of family movie. Just maybe this is the one I like to enjoy
Ưu: "Good service"
Khuyết điểm: "N A"
Khuyết điểm: "A330 business class seats ate almost lay flat. Seats are older and don’t fully flatten out anymore"
Ưu: "Plane loaded quickly and departed on time. Beautiful clear day for flying."
Khuyết điểm: "Narrow seats on a small plane."
Ưu: "Nice, clean efficient. Comfort was good."
Khuyết điểm: "The crew was great but pretty impersonal. Not a great selection of movies."
Ưu: "Food was good."
Khuyết điểm: "Not enough soft drinks and ice has to be asked for."
Ưu: "Flight attendants were quite attentive. 3 meal selections offered. Seats quite comfy for economy class."
Khuyết điểm: "Nothing except flying first class."
Ưu: "The food is great! The plane is clean. The crew is super nice."
Khuyết điểm: "The seats are uncomfortable, as with any seats in coach with other airlines."
Ưu: "Great crew, good food, easy to watch entertainment , and food better than most airlines"
Ưu: "The pre-booking of meals to meet dietary restrictions."
Khuyết điểm: "Another protein to go with the fruit tray option"
Khuyết điểm: "More offers of water and drinks."
Ưu: "The crews on the second flight were so loud. Talking and laughing so loud from the back made me uncomfortable."
Ưu: "Crew, food, comfort, entertainment and many good things"
Khuyết điểm: "I love everything"
Ưu: "The service is always way better than American flying"
Ưu: "Food, professional staff and crew"
Ưu: "great service. my kids loved the special treatment!"
Khuyết điểm: "would not accept my confirm check in on line"
Khuyết điểm: "Be told numerous time we couldn’t feed our 4yo daughter food on the plane that was not served by KAL...yeah that’s right NO apple slices for your kid on this 6 hour trip"
Ưu: "Everything except boarding."
Khuyết điểm: "Check in was very slow, the flight was late and missed connection"
Ưu: "Excellent service and delicious food and clean."
Khuyết điểm: "No wifi on board. Not many movies."
Ưu: "Best service, clean airplane, flexibility check-in procedure,"
Khuyết điểm: "Food was not good except bibimbap. I ordered instant noodles instead."
Khuyết điểm: "Rude flight attendant! She opened the food tray on my lap and instead of informing me to put my seat upright, she did it for me as though I was a child."
Khuyết điểm: "Flight was delayed 4 hours and I had to miss my connecting flight."
Ưu: "Terrible waiting without food and drink even you have Money to buy. You could Not buy any which call meal or water easy. We had delayed 3 times without helping from Korea air."
Ưu: "Short layover, good food"
Khuyết điểm: "N/A"
Ưu: "Great service"
Khuyết điểm: "Nothing"
Ưu: "I called prior to my flight and they told me due to long layover I would be provided with a hotel- usually the Hyatt, when I arrived they told me usually but not in my case. 18 hrs layover- no food or anything provided. Never again"
Khuyết điểm: "Everything!!"
Ưu: "The service was good"
Khuyết điểm: "Sitting down 5 hrs it was very painful to be sitting that long. My seat eould heat up and it was uncomfortable also. I couldn't sleep during the flight."
Ưu: "Tons of movies to watch while flying for 12 hours. Multiple meals. Great service. Enough room and recline action."
Khuyết điểm: "Seats too small for a seven hour flight"
Khuyết điểm: "Crew members scrambled to prepare for live demo of inflight saftey as video stoped. Crew member did not give clear demonstration of saftey. Such as seat belt buckle faced her, and life jacket was inside out."
Ưu: "Leg room, choice of food and the overall services"
Khuyết điểm: "Check-in procedure is confusing, needs better improvements"
Ưu: "Korean Air eventually returned my money"
Khuyết điểm: "What I booked was changed to an impossible connection, 6 hour layover. Ultimately had to cancel reservation and rebook an alternative not through Kayak"
Ưu: "Awesome trip"
Khuyết điểm: "No complain. The crew did great service."
Ưu: "Great plane, great service. Favorite airline when flying to Asia. The BEST crew in the air."
Khuyết điểm: "Other passengers, but KA can't control that."
Ưu: "Seats comfortable"
Khuyết điểm: "Food select"
Ưu: "Service and leg room!"
Ưu: "Staff are first class....efficient, polite...anxious to please. very well organized flight."
Ưu: "Nice bibimbap"
Khuyết điểm: "Boarding staffs at Tan Son Nhat Airport"
Ưu: "The time is not delayed"
Ưu: "Over all, satisfaction service! Food, courteousness & facility"
Khuyết điểm: "None zero"
Ưu: "The take off and landing. Pilots are very good."
Khuyết điểm: "The restroom lacks basic tissue and paper cups."
Ưu: "The captain told us about the landmarks along the flight."
Khuyết điểm: "None."
Khuyết điểm: "food. antertaiment"
Ưu: "Good legroom (6'1") in eco. Person in front of me reclined and I didn't feel cramped. The entertainment selection was limited but had some very recent US movies. Food was okay, but what can you expect in eco?"
Ưu: "So very accommodating and friendly. The standard for customer service."
Ưu: "The planes were very clean and in good working order. The crew was excellent. We had a very short connection but were met as we got off our first flight in Seoul and given great instructions about how to quickly get to our connection through security while our flight to SFO was being held for 15 minutes. The food was very good, choice of movies and TV excellent. Our bags made it to SFO despite the short connection. All in all I couldn't ask for a better way to make a 20 hr trip to the other side of the world."
Ưu: "The crew and seats were both great"
Khuyết điểm: "HAving live TV would have been great."
Ưu: "The two people who were in charge of boarding the plane were especially nice, efficient, and accommodating. I really really liked them."
Khuyết điểm: "The flight was too warm."
Khuyết điểm: "More communication on the flight delay"
Ưu: "New long haul service is a real improvement in quality"
Ưu: "The crew on both legs of our trip were nice and accommodating."
Khuyết điểm: "Vegan options"
Ưu: "Just fine, beverage service was friendly."
Khuyết điểm: "The entertainment system was out the entire flight. The flight attendants were just talking to each other as we left, even when I tried to say thank you."
Khuyết điểm: "Seat assignment with Economy ticket."
Ưu: "The flight wasn’t overbooked so there was plenty of room. So important on such a long flight."
Khuyết điểm: "KLM staff at Schipol Airport in Amsterdam was rude and unprofessional. I will not fly with KLM again."
Khuyết điểm: "I'd reserved seats in advance for both directions and was give seats farther back both directions when checking in at the airport."
Ưu: "Crew ok . Seat not so comfy"
Khuyết điểm: "Food"
Ưu: "The crew was very friendly. Boarding was quick."
Khuyết điểm: "Seat size in Comfort+ was still cramped. The person sitting next to me(in the middle was a fairly large (height not weight) and his arms and shoulders were pretty much flowing into my seat( I sat by the window). Leg room of course was fine. Very cold draft coming from the airplane(window?)"
Khuyết điểm: "Crew did not make passenger in front of me bring his seat back up for landing."
Ưu: "súper comfy and got a seat upgrade due to my status so i looove delta. always on time and super friendly staff awesome.!!!"
Khuyết điểm: "snacks"
Ưu: "It was ok"
Khuyết điểm: "They lost my suitcase. Now I have to wait a day or two and they won’t sent it to me."
Ưu: "Check in process & text updates were awesome!"
Khuyết điểm: "My flight to PDX was quite bumpy so food and beverage service were impacted, which I totally understand. However, the fact that I was not served at all, does not sit well with me! They had to stop service with only a few rows left to go due to turbulence but rather it just being a delay in service, the flight attendants never came back to check on the customers they hadn’t served even when the seat belt lights turned off. I really enjoy flying Delta but not this time!"
Khuyết điểm: "Change my seat when I was boarding. I already had my seat # assigned before boarding. Sat next to a man with a strong body odor. I came down with a sore throat last night so I was feeling pretty bad. Then to endure a long flight with that smell which made my trip very uncomfortable."
Ưu: "i likes that drinks were free"
Khuyết điểm: "i shouldn’t have to pay for headphones"
Ưu: "How does one describe spending 10+ hours in a metal tube approximately 18 feet wide at 30,000 feet with 300 of your closest friends breathing the same air while having the seat in front of you pushed back so you cannot adequately see the passenger monitor because it's too close to focus on as your knees are under your chin? Flying in "steerage" is not comfortable as humans get larger and airplane seats get squeezed smaller. Please unsqueeze! Cabin crew members were excellent. Other than that, Europe was great!"
Khuyết điểm: "See other side."
Ưu: "On the fight back I had enough space; good service; fine food. Great trip. On the way to Amsterdam, I sat next to a very overweight woman and her body hung over my seat. I couldn't move around enough and I ended up with a trigger point problem which immobilized me for 3 days and kept me from sleeping at night. It was very disappointing, since this was a family visit trip."
Khuyết điểm: "See above!"
Ưu: "Free wine and spirits and food really not too bad in economy Very large movie and tv show library - something for everyone Friendly cabin crew"
Khuyết điểm: "Overhead bins a bit small on this older 767-300"
Ưu: "Newer plane. Friendly crew. Landed safely and on time."
Ưu: "Going back home to the US"
Khuyết điểm: "I had 15 hours layover in Amsterdam so I got me a hotel.one hour after I got to the hotel I got a notification from Kayak app asking me to go get my bag from Schiphol. My bag was supposed to be directly shipped to PDX. I had to leave my hotel back to the airport and spend 2 hours trying to find it only to be told that it was going to PDX. I lost my $170 hotel room, over $70 for taxis and ended up spending the night on the floor at Schipol. I do not think I'll ever use Kayak again. The travel guarantee is a joke too."
Khuyết điểm: "Severe delay"
Ưu: "Attentive, respectful and nice crew, swift take off and landing and awesome views"
Khuyết điểm: "Nothing. Everything went well"
Ưu: "Entertainment was good and staff was pleasant"
Khuyết điểm: "Delta assigns seats at boarding, miss when you could pick which seats you sit in. I bought my sisters ticket, hoping we would then be able to sit together but we both ended up in the middle in different rows."
Ưu: "Eventually made it home. At 1am, when it should have been 1130pm."
Ưu: "Flight was on time; captain was clear and funny."
Khuyết điểm: "Seats a bit cramped"
Ưu: "Wi-FI available (although I didn't use it)"
Khuyết điểm: "No direct flight in the morning, so had to take two connecting flights, and leave home very early in the morning."
Ưu: "Good drinks and movie selection"
Ưu: "The space we had, the breakfast provided, the movies/TV shows available, and the staff."
Khuyết điểm: "I was a concerned when I couldn't select seats during check-in and was informed that our seats would be assigned at the gate. After boarding, it made more sense since it wasn't a full flight; I could understand that was likely done so the plane would be weight-balanced. It just caused me some concern the day before."
Khuyết điểm: "The fact they wasted two days of my trip with my son travelling from the U.S. to China because they didn't know about transit visa regulations. And so far they offered a 75 dollar voucher for participating merchants. Unacceptable"
Ưu: "Availability of flight. Quick flight, on time. Signage at PDX is good. Easy to find where you need to be"
Khuyết điểm: "Layover, confusing mob line at checkin."
Ưu: "There were a lot of free movie options for a 6hour flight. The tv was new and had good definition. The food offered was quite substantial. The staff kept coming around with water and asking if there was anything else we needed. They gave free blankets. The lavatories were a little larger and more well lit than other airlines."
Khuyết điểm: "The seats did not recline for anyone on the plane."
Ưu: "Staff was friendly, and we got there safely"
Khuyết điểm: "Really wished we had tv's like we had on our flight to SLC. It really helps with those who have anxiety to distract their minds. Wifi is expensive therefore I chose not to use it"
Ưu: "I have never had a problem with this airlines. This flight was no exception"
Khuyết điểm: "More space, but I am in economy and that's just life! I expect my hips to hurt after, again my problem not there's, if I wanted more room I would buy first class but I won't for a short trip."
Ưu: "crew was very respectful and kind"
Khuyết điểm: "Flight was moved to a different gate, then delayed. We were given the absolute last seat in the plane that could not recline- not the seats I had selected before hand."
Ưu: "Attendants were cheerful and extremely courteous."
Khuyết điểm: "Legroom but that's because we can't afford 1st class. Hahahaha"
Ưu: "Airplane was good, boarding was fast."
Khuyết điểm: "Did not have the fruit and cheese plate."
Khuyết điểm: "Need more legroom"
Khuyết điểm: "One of the men working the desk at the gate was rude & condescending to me. The other gate agent who was having us board (he was an ethnic man) was friendly & excellent."
Ưu: "Ditto from above"
Khuyết điểm: "Ditto from above"
Ưu: "Great crew and aircraft"
Ưu: "Arrived on time"
Khuyết điểm: "No food. Only snacks and very good snacks"
Ưu: "Again, despite poor flight schedule I made it on my connecting flight and it all worked out in the end."
Khuyết điểm: "Again, Kayak should allow at least 2 hours of transfer time when booking flights through LAX. I had to go from one terminal to another AND go through immigration and security. In order to make sure I had enough time to make the connecting flight, I didn't check in my luggage which lead to me having to minimize liquids and pastes in my luggage (no vanilla extract or tequila). Also while making the transfer I felt rushed and stressed out. I might search for tickets using Kayak but I would not buy tickets directly from Kayak if my route involves a transfer at an airport that I am not familiar with."
Ưu: "On time and very smooth boarding"
Khuyết điểm: "Nothing"
Ưu: "Good service once I finally got on a plane."
Khuyết điểm: "The alternative routing after my missed connection was not good and would have resulted in a very long travel day on a comparatively ill-equipped aircraft. So I stayed in Amsterdam on my own dime to take the same direct flight one day later."
Crew was great, food quality was poor. I ordered the lasagna and it was not to my liking.
Entertainment is very limited. Location of the gate is not convenient. Passengers must take a shuttle bus. The rest was good.
The boarding was delayed due to crew being late.
American Airlines customer service was extremely poor. They canceled our flights multiple times. Then put us on standby trying to get on flights instead of booking us on a confirmed flight to get us home. So flight after flight we kept our hopes up just to be disappointed and stuck from a connecting flight. We had never been to Dallas so we were sleeping on the floor at the airport waiting to get home.
Khuyết điểm: "Book seats together for parties traveling together."
Ưu: "Crew was friendly and nice"
Khuyết điểm: "Absolutely no covid regulations in place, completely packed flight, boarding was horrendous everyone going in at once"
Ưu: "Crew was good"
Khuyết điểm: "Seating sucked, did I say sucked. Greed never give the customers that pay your bills better comfort and leg room. Greed greed greed. Scumbags"
Ưu: "waited for us. We were late from Yuma"
Ưu: "Fast boarding"
Khuyết điểm: "No real headrests on the seats. Not very comfortable."
Khuyết điểm: "The head phone jacks were loose so watching a movie was extremely difficult. The aisle is so small you can’t even walk down it without bumping people who are seated. It seemed like none of the crew wanted to be there."
Khuyết điểm: "The flight attendants were friendly, watched a movie, thanks for the ear buds to listen to the movie. There was a lot of turbulence but I feel our pilot managed it very well bringing us in safely and smoothly as possible. I can't think of anything that could have been improved on."
Ưu: "On time, crew was nice."
Khuyết điểm: "Seats are too tight. Board from the outsides in, not front to back. Windows seats in the back go first (after first class, ADA, etc), and fill the cheap seats back to front. As it is, literally everyone with an aisle seat ends up on first and overheads fill before people have a chance to know, requiring a lot of against-the-flow foot traffic and delays pushing away from gate."
Ưu: "Good crew"
Khuyết điểm: "The boarding process was terrible. The boarding time changed every 5 minutes"
Khuyết điểm: "Inflight Wifi was spotty"
Khuyết điểm: "boarding time, delayed for 3 hours"
Khuyết điểm: "the bumpiest, harrowing flight ever"
Khuyết điểm: "No gogo WiFi"
Khuyết điểm: "I had very bad emotions sickness from London to Dallas TX. After I got on the plane I asked one crew member if I have any chance to switch the seat to sit by the bathroom because I am very sick, but seems no one cares. They said there is nothing they can do and tell me to get back to my seat. The whole fight I was sick. It was a horrible no crews member were asked me how I felt. No crews member checked me if I were ok. I had fever and so sick. There were late. I never have any bad fight like this forever."
Ưu: "Nothing - except getting my seat upgraded from the 'claustrophobic zone'."
Khuyết điểm: "Having to wait 5 hours for the flight as my FRA to DFW flight arrived late. I had been up over 26 hours already and was struggling to stay awake prior to the flight. (My day didn't end until I'd been up more than 32 hours.) Crew from the late arriving flight should have announced the connecting flight delay well before landing at DFW. The flight should have been held for 20 minutes, as it appeared that the majority of the passengers affected were able to clear customs and arrive at the gate in time. Headphone jack had a very poor connection. Plane was dirty."
Khuyết điểm: "We still haven’t left Dayton."
Khuyết điểm: "Flight was late"
Khuyết điểm: "Had terrible seats with no reclines and near the bathroom. They charge extra for better seats, they should offer something in return for below average seats."
Ưu: "Flight crew was pleasant and efficient. Everything was on time."
Khuyết điểm: "Cramped seats with zero leg room."
Ưu: "Got to see The Shape of Water from DFW to PDX in advance of the Oscars! Nice clear image and sound. Thanks American, you've upped your game from a few years back!"
Ưu: "The employee who checked me in was very helpful - found my frequent flyer number for another airline and give me a free checked bag."
Ưu: "Everything, crew, plane was clean, service was better than the previous international flight. Nont"
Khuyết điểm: "Nothing"
Ưu: "I liked the way the Pilot (Captain) addressed the passengers before and after the flight."
Khuyết điểm: "The wait at the customer service counter in the terminal at LAX."
Ưu: "Nothing. Had a family emergency"
Khuyết điểm: "I had a family emergency and had to buy a ticket to Pittsburgh to get home instead of going to Portland."
Khuyết điểm: "American completely missed the mark. AA did not successfully change our reservation when the initial leg of our trip was delayed by an hour due to a fuel issue, which caused us to miss your connection in Chicago. Since American partners with Alaskan Airlines, American should have changed my reservations with regards to Alaska Airlines, but they failed to do that. I stood at the Alaskan Airlines counter as the plane left the gate with our empty seats because there was not a ticket. American Airlines did not change a reservation successfully and so although we had boarding passes with our names and seats and the flight number, the plane left without us. I was stranded and Seattle airport at midnight with a child and an infant with one diaper and one bottle left and it was a terrible experience with American Airlines. I do not recommend flying American they cannot get it together when problems happen with delays."
Ưu: "The agent at the desk helped seat us together after our disastrous 1st flight. Crew was friendly & upbeat, great service."
Khuyết điểm: "Old plane No entertainment No place to plug in/charge devices."
Ưu: "I slept the entire duration."
Khuyết điểm: "This was the coldest plane I've ever been on and they didn't offer blankets for their passengers or turn down the AC. I asked for a blanket and they told me they'd provide me with one and never got back to me. They ignored me the rest of the flight. Shame on them for not providing something so standard as a blanket."
Khuyết điểm: "Delayed flight out of Paris caused missed connection in Dallas."
Ưu: "Flight was moved from Philadelphia to Dalllas...no problem"
Khuyết điểm: "scanty food from Dallas to Porltand"
Ưu: "The boarding was super fast as well as exiting, WOW!"
Ưu: "Boarding was very quick, they called the groups quickly with no lag time in between."
Khuyết điểm: "I think this was the most cramped airplane I have been on. It was so uncomfortable and I would think that they would take this into consideration since it was a red eye flight."
Ưu: "I got there safe and there was some entertainment"
Khuyết điểm: "seats small and not real comfortable."
Ưu: "All connections-smooth"
Khuyết điểm: "Only airline we flew that didn’t have pre boarding for families with small children."
Ưu: "We did not take this flight when its schedule was moved back, instead taking one LHR-SEA that would get us home at a reasonable hour."
Khuyết điểm: "The change by British Air in flight departure/arrival times. The resulting adjustment was costly and we were unable to get "extra" seating on the long leg of the trip by the time we were notified of the changes."
Khuyết điểm: "There is no legroom in coach. I am six foot seven and my knees cram against the seat in front of me to the point my legs go numb."
Ưu: "No individual screens to watch. Get with the times for long flights !"
Ưu: "Amazingly, the flight wasn't full and the stewardess let my wife, 2 month old son and me have the last row."
Khuyết điểm: "Entertainment on AA is sub-par"
Ưu: "We moved due to job change and American would not work with us to Change a reservation."
Khuyết điểm: "our flight was delayed, and no other options"
Ưu: "On schedule and met all my expectations."
Khuyết điểm: "No complaints."
Khuyết điểm: "No complaints."
Ưu: "Nothing unexpected happened"
Khuyết điểm: "Nothing"
Khuyết điểm: "Narrow seats . No plug in for music or phone .. Bare minimum for same cost as better flight"