check-in in Manila it takes 2hrs very long line
Ưu: "Good service"
Khuyết điểm: "N A"
Khuyết điểm: "A330 business class seats ate almost lay flat. Seats are older and don’t fully flatten out anymore"
Ưu: "Plane loaded quickly and departed on time. Beautiful clear day for flying."
Khuyết điểm: "Narrow seats on a small plane."
Ưu: "Nice, clean efficient. Comfort was good."
Khuyết điểm: "The crew was great but pretty impersonal. Not a great selection of movies."
Ưu: "Food was good."
Khuyết điểm: "Not enough soft drinks and ice has to be asked for."
Ưu: "Flight attendants were quite attentive. 3 meal selections offered. Seats quite comfy for economy class."
Khuyết điểm: "Nothing except flying first class."
Ưu: "The food is great! The plane is clean. The crew is super nice."
Khuyết điểm: "The seats are uncomfortable, as with any seats in coach with other airlines."
Ưu: "Great crew, good food, easy to watch entertainment , and food better than most airlines"
Ưu: "The pre-booking of meals to meet dietary restrictions."
Khuyết điểm: "Another protein to go with the fruit tray option"
Khuyết điểm: "More offers of water and drinks."
Ưu: "The crews on the second flight were so loud. Talking and laughing so loud from the back made me uncomfortable."
Ưu: "Crew, food, comfort, entertainment and many good things"
Khuyết điểm: "I love everything"
Ưu: "The service is always way better than American flying"
Ưu: "Food, professional staff and crew"
Ưu: "great service. my kids loved the special treatment!"
Khuyết điểm: "would not accept my confirm check in on line"
Khuyết điểm: "Be told numerous time we couldn’t feed our 4yo daughter food on the plane that was not served by KAL...yeah that’s right NO apple slices for your kid on this 6 hour trip"
Ưu: "Everything except boarding."
Khuyết điểm: "Check in was very slow, the flight was late and missed connection"
Ưu: "Excellent service and delicious food and clean."
Khuyết điểm: "No wifi on board. Not many movies."
Ưu: "Best service, clean airplane, flexibility check-in procedure,"
Khuyết điểm: "Food was not good except bibimbap. I ordered instant noodles instead."
Khuyết điểm: "Rude flight attendant! She opened the food tray on my lap and instead of informing me to put my seat upright, she did it for me as though I was a child."
Khuyết điểm: "Flight was delayed 4 hours and I had to miss my connecting flight."
Ưu: "Terrible waiting without food and drink even you have Money to buy. You could Not buy any which call meal or water easy. We had delayed 3 times without helping from Korea air."
Ưu: "Short layover, good food"
Khuyết điểm: "N/A"
Ưu: "Great service"
Khuyết điểm: "Nothing"
Ưu: "I called prior to my flight and they told me due to long layover I would be provided with a hotel- usually the Hyatt, when I arrived they told me usually but not in my case. 18 hrs layover- no food or anything provided. Never again"
Khuyết điểm: "Everything!!"
Ưu: "The service was good"
Khuyết điểm: "Sitting down 5 hrs it was very painful to be sitting that long. My seat eould heat up and it was uncomfortable also. I couldn't sleep during the flight."
Ưu: "Tons of movies to watch while flying for 12 hours. Multiple meals. Great service. Enough room and recline action."
Khuyết điểm: "Seats too small for a seven hour flight"
Khuyết điểm: "Crew members scrambled to prepare for live demo of inflight saftey as video stoped. Crew member did not give clear demonstration of saftey. Such as seat belt buckle faced her, and life jacket was inside out."
Ưu: "Leg room, choice of food and the overall services"
Khuyết điểm: "Check-in procedure is confusing, needs better improvements"
Ưu: "Korean Air eventually returned my money"
Khuyết điểm: "What I booked was changed to an impossible connection, 6 hour layover. Ultimately had to cancel reservation and rebook an alternative not through Kayak"
Ưu: "Awesome trip"
Khuyết điểm: "No complain. The crew did great service."
Ưu: "Great plane, great service. Favorite airline when flying to Asia. The BEST crew in the air."
Khuyết điểm: "Other passengers, but KA can't control that."
Ưu: "Seats comfortable"
Khuyết điểm: "Food select"
Ưu: "Service and leg room!"
Ưu: "Staff are first class....efficient, polite...anxious to please. very well organized flight."
Ưu: "Nice bibimbap"
Khuyết điểm: "Boarding staffs at Tan Son Nhat Airport"
Ưu: "The time is not delayed"
Ưu: "Over all, satisfaction service! Food, courteousness & facility"
Khuyết điểm: "None zero"
Ưu: "The take off and landing. Pilots are very good."
Khuyết điểm: "The restroom lacks basic tissue and paper cups."
Ưu: "The captain told us about the landmarks along the flight."
Khuyết điểm: "None."
Khuyết điểm: "food. antertaiment"
Ưu: "Good legroom (6'1") in eco. Person in front of me reclined and I didn't feel cramped. The entertainment selection was limited but had some very recent US movies. Food was okay, but what can you expect in eco?"
Ưu: "So very accommodating and friendly. The standard for customer service."
Ưu: "The planes were very clean and in good working order. The crew was excellent. We had a very short connection but were met as we got off our first flight in Seoul and given great instructions about how to quickly get to our connection through security while our flight to SFO was being held for 15 minutes. The food was very good, choice of movies and TV excellent. Our bags made it to SFO despite the short connection. All in all I couldn't ask for a better way to make a 20 hr trip to the other side of the world."
The crew are friendly and accommodating. I have no complaints.
My flight was cancel on American , rebook 4 time? Whe to the airport each time to find out flight is canceled again, ridiculous X just ask for a refund
Delayed on boarding and take off NRT-MNL, affecting my transportation in MNL. Work on boarding earlier and meeting or exceeding scheduled take off times.
Highly efficient and great service
Japan Airlines should have done better incorporated with other codeshare airlines (JetBlue) to make sure our reservation doesn’t get mess up and that’s one of the reason why we stayed in Newyork for the whole day to wait for the next flight. Could have been much better experience but it wasn’t and worse. My flight got delayed in Newyork causing us to miss out our flight on the outbound from Narita to Vietnam. On the way back, the agent from JP airlines messed up our reservation and separate our name into 2 different reservations making us running around to figure out how to get the boarding pass for my partner which is ridiculous.
Ưu: "The flight never occurred. The first leg of my flight from Ho Chi Minh was cancelled and I was not informed. I discovered this when I went to check in. I called Kayak to resolve this since I had confirmation of the booking and was placed on hold. After 2 HOURS I hung up. At roughly 4:00 am I spoke with someone at Kayak who confirmed the flight was cancelled and that I was not contacted. An offer was made to put me on another flight a day later but that was impossible because of needing another Covid test. I was able to arrange another flight that was more expensive."
Khuyết điểm: "I would like to be reimbursed the difference in flight cost since I was not informed about the flight cancellation."
Ưu: "Nice staff"
Khuyết điểm: "More Movies and TV shows"
Khuyết điểm: "JAL cabin attendants and people from customer center were very professional and nice"
Khuyết điểm: "Breakfast could have been better"
Ưu: "My seat"
Khuyết điểm: "Time check in maybe earlier."
Ưu: "The coach seats were larger than those on domestic flights. The window glass was dimmable for ideal lighting."
Khuyết điểm: "The arm rests did not go up all the way. This made it difficult to maximize comfort with my wife."
Ưu: "Flight went well and was on time. 2nd best experience for economy seat."
Ưu: "Crew was professional and friendly"
Khuyết điểm: "Continuous improvement"
Khuyết điểm: "I didnt get bulk head seats that are near the restroom for my disabled father. He had a terrible flight"
Khuyết điểm: "If the flight was on time."
Ưu: "I was on board with my 4 months old baby. The crew was so kind, they helps me a lot."
Khuyết điểm: "N/A"
Ưu: "even though I was in Economy class, the seat was comfortable, the food was good and the flight attendands were attentive and polite"
Ưu: "The boarding process ran very smoothly and they dropped us off right in front of the stairs of the plane so we didn’t get wet in the rain amazing"
Ưu: "Everything was great"
Khuyết điểm: "Lower the price"
Ưu: "JAL flights to LAX are always great. Good food too."
Khuyết điểm: "angled flat seats."
Khuyết điểm: "The crew kept accidentally bumping my chair and never apologized"
Khuyết điểm: "Japan airline will end the flights from Narita to Incheon on 3/25 which doesn’t work for my future trips."
Ưu: "Comfortable business class seat. Flight was on time. That’s what I wanted."
Ưu: "Flight time was not bad, not too long"
Khuyết điểm: "Food options were bad, I offered to pay money for something better, didn't even have an option to pay for better meals, I don't think better meals existed for coach."
Ưu: "Clean plane, very nice crew."
Khuyết điểm: "Flying coach is always cramped for a tall person!"
Ưu: "Food was excellent and service came frequently. In-flight entertainment was amazing."
Ưu: "Super cheap roundtrip flight. Reliable airline. Flight even came with a meal both ways. Kind staff. Good service."
Khuyết điểm: "We had to wait until check in to sit together."
Ưu: "Flight was half full so was able to take aisle seat."
Khuyết điểm: "Fight attendant service was poor. Even getting water for meal, the attendant 'forgets' to bring it."
Ưu: "The on board service was very pleasant. Enjoyed the movies on my seat's TV screen. Enjoyed the food very much!"
Khuyết điểm: "First time on a 787 so was a little disappointed the economy class seating was still a little cramped, the in-flight entertainment and service made up for it though."
Ưu: "Comfortable and service was pleasant"
Khuyết điểm: "Like all of it except lack of vegetarian option for food"
Ưu: "I fly with JAL business class and it was the best business class I have ever experience. The crew was amazingly helpful and polite."
Khuyết điểm: "I wish they can pronounce English language better. Sometimes I did not understand what did they said. Including the pilot. I don't want to be an American brat, but I did not understand what they said."
Ưu: "JAL work ethics are what the Japanese excel at, so there's not much to complain about."
Khuyết điểm: "The same as most other airlines, the seat width and pitch has been getting smaller. Even with seat by the aisle, my elbow sometimes bumped inadvertently a wayward flight attendant."
Ưu: "Nothing I like , when u buy the ticket they're so nice , but after paid they're very bad, never take care of you, u ask them some help, they're can't"
Khuyết điểm: "They every bad customer service, I never seen before"
Ưu: "Food, entertainment options, friendly staff"
Khuyết điểm: "Beverage size could be more"
Ưu: "I liked that the flight attendants were attentive and gave us all refreshments in a timely manneR."
Khuyết điểm: "The seats were small. But then again, I think that would have been a complaint for all airplanes."
Ưu: "Food was quite good."
Khuyết điểm: "They did't speak English even though I am not Japanese. They spoke Japanese to me so, I felt little bit uncomfortable."
Khuyết điểm: "Nothing"
Ưu: "Great staff and washlet toilets on board."
Khuyết điểm: "I ended boarding last not one of the first as other airlines."
Ưu: "The seats very comfy. The food is so good. All including flight attendance are very polite people. Overall they are excellent compared to others that I flew with so far for my business trip to other country. Will be my first choice for my next trip!."
Ưu: "Very attentive service, very comfortable seats on economy, good food, excellent attention to detail"
Ưu: "fine food, the pilot handled a typhoon like a pro"
Ưu: "I loved the service, the toothbrushes in the bathroom, the cleanliness of the bathroom throughout the flight, the snacks, and the kind flight attendants. This has been my best experience flying to the US from Asia! I would love to take Japan Airlines again as I was incredibly impressed by their services."
Khuyết điểm: "The lack of quality movies and the way it was organized on the screen. They could organize movies and TV shows by categories instead of one big movie section."
Khuyết điểm: "slow service, inconsistent, they skipped my row for service???"
Ưu: "Flight attendants are really kind and patient."
Ưu: "There was a lot of leg room and updated features. Also the candy they gave out was good."
Khuyết điểm: "The food was not to my liking,"
Ưu: "Loved the Kabuki actors used for safety instructional video - stay for the ending credits!"
Khuyết điểm: "Boarding felt like a standing cattle call. Some - not all - stews acted as though they were insulted to have to provide food and beverage service, as though they were too tired and/or impatient to deal w/ economy class."
Ưu: "Flight attendants are nice, polite and helpful. We didn’t lose any luggage and intact. Foods are good and plenty"
Khuyết điểm: "Seat was tight and uncomfortable. Good was typical airplane food, adequate, not great."
Ưu: "Crew great but seating not so comfortable"
Khuyết điểm: "Better Seats"
Ưu: "The crew was very good."
Khuyết điểm: "Good"
Khuyết điểm: "Nothing"
Ưu: "I like the service. I like the way they checked my back stuff and put back very neat. I’m very happy with your company,"
Khuyết điểm: "No complaints, I would say....ANA the best,!"
Ưu: "Service was impeccable, as usual, from check-in to boarding. Crew was attentive and friendly."
Ưu: "That it didn’t crash"
Khuyết điểm: "It was very delayed and then the luggage still hasn’t come out"
Ưu: "Everything on time"
Khuyết điểm: "no outlet to charge phone"
Ưu: "Everything about this airline made my flight pleasant. The staff were polite and accommodating"
Ưu: "Economy seats were spacious and same size as Economy Plus seats of United. Clean. Crew was amazing, helpful and friendly."
Ưu: "Security was efficient and quick. Customs was expedited. Both flights, take off and landings, were smooth!"
Khuyết điểm: "Great staff and food for a plane."
Ưu: "On time. Nice 787 Dreamliner. Very comfortable flight."
Ưu: "Packed in like sardines with no ability to recline for a red eye flight of 10h was excruciating. Food was not good on this flight though the kids meal was a nice touch."
Khuyết điểm: "Seats, food"
Ưu: "Flight was fine"
Khuyết điểm: "I asked for a small water bottle (early flight from Tokyo to Jkt they gave a small water bottle) and it seems they mase a big deal to give me one and I traveled with my 2,5 yo and I tried to keep her hydrate since she has problem with dryness ans her skin"
Ưu: "There was a air hostess I wish I knew her name I was seated at the very back she really took care of me she thought I was sick she kept asking me am I ok Flyer NH 175 LAX / Nairta because I did not eat at all the food was good don't get me wrong all Airlines should have people like her"
Khuyết điểm: "My flight arriving Narita was lat but I was taking care everything was a range excellent again"
Ưu: "Attentive and polite staff. Comfortable planes. On time flights."
Khuyết điểm: "I accidentally left an external battery in my check in bag and they stopped me to open my bag and remove it as I was boarding. This is obviously my fault but I wish they had called me up earlier to not disrupt the other passagers and slow the boarding process."
Ưu: "Wonderful service"
Khuyết điểm: "Food was on the very bland side"
Ưu: "Staff were pleasant. Flights left on time. Really enjoyed the ANA lounge in Haneda."
Khuyết điểm: "The food met airline standards, which are generally pretty low."
Ưu: "ANA is a great airline with a decicated group of professional. I love flying with them!"
Khuyết điểm: "Can't think of one thing."
Ưu: "Solid service, high level of comfort and an overall rewarding experience. I am quite satisfied with Ana and am looking forward to flying with them again next year."
Khuyết điểm: "I missed it due to delayed flight from LAX"
Ưu: "In-flight service, in-flight entertainment, environment temperature"
Khuyết điểm: "Nothing"
Khuyết điểm: "seat labeling not clear"
Ưu: "Great airline!"
Khuyết điểm: "some of the gates can be long walk"
Ưu: "The service, the professionalism, and the wonderful Dreamliner Boeing 787 aircraft"
Ưu: "Very Comfortable Equipment"
Khuyết điểm: "Vegetarian food options"
Ưu: "The friendliness of the crews and the cleanliness of the rest rooms."
Khuyết điểm: "The delay before taking off."
Ưu: "NH817 NRT to PNH was one of the best crews ever. Every need was met. Best customer service. NH818 was good too but the attention and attitude was slightly below. Travel Dates: NH817 09/1/2017, NH818 09/04/2017."
Khuyết điểm: "Very good overall. The entertainment could you a little more choices."
Ưu: "Friendly flight attendants, clean toilets"
Khuyết điểm: "Flight attendant missed our breakfast and when reminded didn't even apologize. old aircraft"
Ưu: "Hospitality of the staff was superb. Nice and clean cabin."
Ưu: "I like the food, service, and punctuality."
Khuyết điểm: "Nothing I do not like"
Khuyết điểm: "Food was disappointing for business class ticket. Seats did not recline all of the way."
Ưu: "Courteous and friendly staff, clean aircraft and on-time schedule."
Khuyết điểm: "There was nothing I did not like."
Khuyết điểm: "EVERY FRIGHT WAS DELAY, AND LOST BAGGAGE, AND MY SUITCASE WAS BROKEN!!!!"
Khuyết điểm: "Nothing, everything was as expected"
Ưu: "Great leg room, staff was very nice, food and entertainment was decent."
Khuyết điểm: "Flight to Japan and to Vancouver was way too hot. Tough because I wasn't able to turn down heat or increase fan above."
Ưu: "Friendly and helpful stewardess"
Khuyết điểm: "Seats could be more comfortable."
Ưu: "ANA service is always great. Always my first choice."
Khuyết điểm: "The 777-200 on this route is getting a little old. It would be nice to have one of their newer 787 planes instead. And there is no Premium Economy option."
Ưu: "I got to my destination on time with my luggage"
Khuyết điểm: "Decent flight but not the seat that I wanted. Window seat without a window. Emergency exit seat which is supposed to have leg room but didn't because of emergency door. Taking some over the counter pain medication helped this and made the flight bearable. Fewer storage options."
Ưu: "Food is delicious and Crew are friendly."
Khuyết điểm: "Transit hours at Narita were too long. Connecting flight was on the next day and need Visa to go out of the airport as the connecting area is not open 24 hours."
Ưu: "The padding seems inadequate especially for medium and long hauls. It hurts sitting in the seats after 2 hours into the fight."
Ưu: "The flight crew were very pleasant. The food was excellent. There we nice options for movies."
Ưu: "Checking in was very good. I was a wheel chair passenger and the attendants took good care of me."
Khuyết điểm: "I did t like the breakfast option at all. It was either eggs or fried noodles. I don't think that was an option at all."
Ưu: "Food very good.. I like it. I will go again. I want to come back"
Ưu: "The crew and seats were both great"
Khuyết điểm: "HAving live TV would have been great."
Ưu: "The two people who were in charge of boarding the plane were especially nice, efficient, and accommodating. I really really liked them."
Khuyết điểm: "The flight was too warm."
Khuyết điểm: "More communication on the flight delay"
Ưu: "New long haul service is a real improvement in quality"
Ưu: "The crew on both legs of our trip were nice and accommodating."
Khuyết điểm: "Vegan options"
Ưu: "Just fine, beverage service was friendly."
Khuyết điểm: "The entertainment system was out the entire flight. The flight attendants were just talking to each other as we left, even when I tried to say thank you."
Khuyết điểm: "Seat assignment with Economy ticket."
Ưu: "The flight wasn’t overbooked so there was plenty of room. So important on such a long flight."
Khuyết điểm: "KLM staff at Schipol Airport in Amsterdam was rude and unprofessional. I will not fly with KLM again."
Khuyết điểm: "I'd reserved seats in advance for both directions and was give seats farther back both directions when checking in at the airport."
Ưu: "Crew ok . Seat not so comfy"
Khuyết điểm: "Food"
Ưu: "The crew was very friendly. Boarding was quick."
Khuyết điểm: "Seat size in Comfort+ was still cramped. The person sitting next to me(in the middle was a fairly large (height not weight) and his arms and shoulders were pretty much flowing into my seat( I sat by the window). Leg room of course was fine. Very cold draft coming from the airplane(window?)"
Khuyết điểm: "Crew did not make passenger in front of me bring his seat back up for landing."
Ưu: "súper comfy and got a seat upgrade due to my status so i looove delta. always on time and super friendly staff awesome.!!!"
Khuyết điểm: "snacks"
Ưu: "It was ok"
Khuyết điểm: "They lost my suitcase. Now I have to wait a day or two and they won’t sent it to me."
Ưu: "Check in process & text updates were awesome!"
Khuyết điểm: "My flight to PDX was quite bumpy so food and beverage service were impacted, which I totally understand. However, the fact that I was not served at all, does not sit well with me! They had to stop service with only a few rows left to go due to turbulence but rather it just being a delay in service, the flight attendants never came back to check on the customers they hadn’t served even when the seat belt lights turned off. I really enjoy flying Delta but not this time!"
Khuyết điểm: "Change my seat when I was boarding. I already had my seat # assigned before boarding. Sat next to a man with a strong body odor. I came down with a sore throat last night so I was feeling pretty bad. Then to endure a long flight with that smell which made my trip very uncomfortable."
Ưu: "i likes that drinks were free"
Khuyết điểm: "i shouldn’t have to pay for headphones"
Ưu: "How does one describe spending 10+ hours in a metal tube approximately 18 feet wide at 30,000 feet with 300 of your closest friends breathing the same air while having the seat in front of you pushed back so you cannot adequately see the passenger monitor because it's too close to focus on as your knees are under your chin? Flying in "steerage" is not comfortable as humans get larger and airplane seats get squeezed smaller. Please unsqueeze! Cabin crew members were excellent. Other than that, Europe was great!"
Khuyết điểm: "See other side."
Ưu: "On the fight back I had enough space; good service; fine food. Great trip. On the way to Amsterdam, I sat next to a very overweight woman and her body hung over my seat. I couldn't move around enough and I ended up with a trigger point problem which immobilized me for 3 days and kept me from sleeping at night. It was very disappointing, since this was a family visit trip."
Khuyết điểm: "See above!"
Ưu: "Free wine and spirits and food really not too bad in economy Very large movie and tv show library - something for everyone Friendly cabin crew"
Khuyết điểm: "Overhead bins a bit small on this older 767-300"
Ưu: "Newer plane. Friendly crew. Landed safely and on time."
Ưu: "Going back home to the US"
Khuyết điểm: "I had 15 hours layover in Amsterdam so I got me a hotel.one hour after I got to the hotel I got a notification from Kayak app asking me to go get my bag from Schiphol. My bag was supposed to be directly shipped to PDX. I had to leave my hotel back to the airport and spend 2 hours trying to find it only to be told that it was going to PDX. I lost my $170 hotel room, over $70 for taxis and ended up spending the night on the floor at Schipol. I do not think I'll ever use Kayak again. The travel guarantee is a joke too."
Khuyết điểm: "Severe delay"
Ưu: "Attentive, respectful and nice crew, swift take off and landing and awesome views"
Khuyết điểm: "Nothing. Everything went well"
Ưu: "Entertainment was good and staff was pleasant"
Khuyết điểm: "Delta assigns seats at boarding, miss when you could pick which seats you sit in. I bought my sisters ticket, hoping we would then be able to sit together but we both ended up in the middle in different rows."
Ưu: "Eventually made it home. At 1am, when it should have been 1130pm."
Ưu: "Flight was on time; captain was clear and funny."
Khuyết điểm: "Seats a bit cramped"
Ưu: "Wi-FI available (although I didn't use it)"
Khuyết điểm: "No direct flight in the morning, so had to take two connecting flights, and leave home very early in the morning."
Ưu: "Good drinks and movie selection"
Ưu: "The space we had, the breakfast provided, the movies/TV shows available, and the staff."
Khuyết điểm: "I was a concerned when I couldn't select seats during check-in and was informed that our seats would be assigned at the gate. After boarding, it made more sense since it wasn't a full flight; I could understand that was likely done so the plane would be weight-balanced. It just caused me some concern the day before."
Khuyết điểm: "The fact they wasted two days of my trip with my son travelling from the U.S. to China because they didn't know about transit visa regulations. And so far they offered a 75 dollar voucher for participating merchants. Unacceptable"
Ưu: "Availability of flight. Quick flight, on time. Signage at PDX is good. Easy to find where you need to be"
Khuyết điểm: "Layover, confusing mob line at checkin."
Ưu: "There were a lot of free movie options for a 6hour flight. The tv was new and had good definition. The food offered was quite substantial. The staff kept coming around with water and asking if there was anything else we needed. They gave free blankets. The lavatories were a little larger and more well lit than other airlines."
Khuyết điểm: "The seats did not recline for anyone on the plane."
Ưu: "Staff was friendly, and we got there safely"
Khuyết điểm: "Really wished we had tv's like we had on our flight to SLC. It really helps with those who have anxiety to distract their minds. Wifi is expensive therefore I chose not to use it"
Ưu: "I have never had a problem with this airlines. This flight was no exception"
Khuyết điểm: "More space, but I am in economy and that's just life! I expect my hips to hurt after, again my problem not there's, if I wanted more room I would buy first class but I won't for a short trip."
Ưu: "crew was very respectful and kind"
Khuyết điểm: "Flight was moved to a different gate, then delayed. We were given the absolute last seat in the plane that could not recline- not the seats I had selected before hand."
Ưu: "Attendants were cheerful and extremely courteous."
Khuyết điểm: "Legroom but that's because we can't afford 1st class. Hahahaha"
Ưu: "Airplane was good, boarding was fast."
Khuyết điểm: "Did not have the fruit and cheese plate."
Khuyết điểm: "Need more legroom"
Khuyết điểm: "One of the men working the desk at the gate was rude & condescending to me. The other gate agent who was having us board (he was an ethnic man) was friendly & excellent."
Ưu: "Ditto from above"
Khuyết điểm: "Ditto from above"
Ưu: "Great crew and aircraft"
Ưu: "Arrived on time"
Khuyết điểm: "No food. Only snacks and very good snacks"
Ưu: "Again, despite poor flight schedule I made it on my connecting flight and it all worked out in the end."
Khuyết điểm: "Again, Kayak should allow at least 2 hours of transfer time when booking flights through LAX. I had to go from one terminal to another AND go through immigration and security. In order to make sure I had enough time to make the connecting flight, I didn't check in my luggage which lead to me having to minimize liquids and pastes in my luggage (no vanilla extract or tequila). Also while making the transfer I felt rushed and stressed out. I might search for tickets using Kayak but I would not buy tickets directly from Kayak if my route involves a transfer at an airport that I am not familiar with."
Ưu: "On time and very smooth boarding"
Khuyết điểm: "Nothing"
Ưu: "Good service once I finally got on a plane."
Khuyết điểm: "The alternative routing after my missed connection was not good and would have resulted in a very long travel day on a comparatively ill-equipped aircraft. So I stayed in Amsterdam on my own dime to take the same direct flight one day later."
Ưu: "waited for us. We were late from Yuma"
Khuyết điểm: "The head phone jacks were loose so watching a movie was extremely difficult. The aisle is so small you can’t even walk down it without bumping people who are seated. It seemed like none of the crew wanted to be there."
Khuyết điểm: "The flight attendants were friendly, watched a movie, thanks for the ear buds to listen to the movie. There was a lot of turbulence but I feel our pilot managed it very well bringing us in safely and smoothly as possible. I can't think of anything that could have been improved on."
Ưu: "Nice stewards"
Khuyết điểm: "Gate agents crabbie"
Ưu: "Good crew"
Khuyết điểm: "The boarding process was terrible. The boarding time changed every 5 minutes"
Khuyết điểm: "Inflight Wifi was spotty"
Khuyết điểm: "Cabin temperature"
Khuyết điểm: "Need to have handheld device to watch entertainment. Terribly uncomfortable. Delay getting out of Dallas."
Khuyết điểm: "No gogo WiFi"
Ưu: "Good service in-flight. Pretty comfortable seats and decent in-flight food/beverage options."
Khuyết điểm: "Crew was slamming overhead compartments before take-off and would ignore questions from passengers. Late take-off, very late gate change and late arrival. No help from crew on the plan to get bags taken care of so boarding took forever."
Ưu: "Nothing - except getting my seat upgraded from the 'claustrophobic zone'."
Khuyết điểm: "Having to wait 5 hours for the flight as my FRA to DFW flight arrived late. I had been up over 26 hours already and was struggling to stay awake prior to the flight. (My day didn't end until I'd been up more than 32 hours.) Crew from the late arriving flight should have announced the connecting flight delay well before landing at DFW. The flight should have been held for 20 minutes, as it appeared that the majority of the passengers affected were able to clear customs and arrive at the gate in time. Headphone jack had a very poor connection. Plane was dirty."
Khuyết điểm: "We still haven’t left Dayton."
Ưu: "Crew was nice and professional."
Khuyết điểm: "Freezing, one hour wait on the tarmac before takeoff meant one hour delayed arrival. No TVs in seats, no meals on six hour flight."
Khuyết điểm: "Flight was late"
Khuyết điểm: "Had terrible seats with no reclines and near the bathroom. They charge extra for better seats, they should offer something in return for below average seats."
Ưu: "The pilot was very apologetic about being delayed but we were able to catch the flight because it was delayed for about more than 2 hours."
Khuyết điểm: "It was cold in the beginning of the flight. We were delayed at the first flight and when we got to the gate there were no one available at the gate to check us in. We had to go to customer service to get on board."
Ưu: "Flight crew was pleasant and efficient. Everything was on time."
Khuyết điểm: "Cramped seats with zero leg room."
Ưu: "Got to see The Shape of Water from DFW to PDX in advance of the Oscars! Nice clear image and sound. Thanks American, you've upped your game from a few years back!"
Khuyết điểm: "My check in bag it’s lost got wrong boarding pass even when I told them I had electronic boarding pass on my phone. Really disappointed with this."
Ưu: "The employee who checked me in was very helpful - found my frequent flyer number for another airline and give me a free checked bag."
Ưu: "Everything, crew, plane was clean, service was better than the previous international flight. Nont"
Khuyết điểm: "Nothing"
Ưu: "I liked the way the Pilot (Captain) addressed the passengers before and after the flight."
Khuyết điểm: "The wait at the customer service counter in the terminal at LAX."
Ưu: "I like how quick and efficient the boarding and check in process was."
Khuyết điểm: "I just wish that if I paid a little more for seats I should get more comfortable and roomier seats is all. Don’t make the seats sit so upright."
Ưu: "We really enjoyed our flights with American Airlines. From the counter to the stop on the plane everyone was great to work with and very friendly"
Khuyết điểm: "Nothing"
Ưu: "I slept the entire duration."
Khuyết điểm: "This was the coldest plane I've ever been on and they didn't offer blankets for their passengers or turn down the AC. I asked for a blanket and they told me they'd provide me with one and never got back to me. They ignored me the rest of the flight. Shame on them for not providing something so standard as a blanket."
Khuyết điểm: "The flight was delayed little by little up to two hours then finally we board the plane, everyone is seated and then they cancel the flight."
Ưu: "Efficient boarding. Decent communication during delay of previous flight (delay of 4+ hours), friendly and helpful crew on the delayed flight."
Khuyết điểm: "Dirty plane. I had to clean my own seat with a wet wipe and some paper towels. Previous AA flight delayed by 4+ hours causing a missed connection."
Ưu: "Flight attendants were polite and friendly during beverage and snack service Seats were clean and recently reupholstered"
Khuyết điểm: "Two people got removed from the flight for seemingly no particular reason prior to departure, and looked quite unhappy although there were no strong words. Very small seat pitch Long delays for maintenance and runway Annoying ads for AA credit card over the intercom prior to landing No USB ports"
Ưu: "Comfortable first class seats for a regional airline, although no food or entertainment. Flight attendants were great, very friendly and they checked up on us often. On time departure and early arrival. American Airlines has always been great for me. Will be back"
Khuyết điểm: "No food in first class, but it was only a 2 hr flight on a regional"
Ưu: "Flight was moved from Philadelphia to Dalllas...no problem"
Khuyết điểm: "scanty food from Dallas to Porltand"
Ưu: "Boarding was very quick, they called the groups quickly with no lag time in between."
Khuyết điểm: "I think this was the most cramped airplane I have been on. It was so uncomfortable and I would think that they would take this into consideration since it was a red eye flight."
Ưu: "I got there safe and there was some entertainment"
Khuyết điểm: "seats small and not real comfortable."
Ưu: "The trip was on time and with no issues flying. I really enjoyed the ability to watch a movie...this was AWESOME!"
Khuyết điểm: "Wow, the seating was VERY tight and I was happy for the TV screen in front of me to keep me busy. All the inflight interruptions on the movie I was watching."
Ưu: "All connections-smooth"
Ưu: "We did not take this flight when its schedule was moved back, instead taking one LHR-SEA that would get us home at a reasonable hour."
Khuyết điểm: "The change by British Air in flight departure/arrival times. The resulting adjustment was costly and we were unable to get "extra" seating on the long leg of the trip by the time we were notified of the changes."
Khuyết điểm: "There is no legroom in coach. I am six foot seven and my knees cram against the seat in front of me to the point my legs go numb."
Ưu: "No individual screens to watch. Get with the times for long flights !"
Khuyết điểm: "I don't know if I need to contact american airlines directly or what. But this is the 3rd flight that has been delayed with no reason given or for whatever the reason was tonight. Its obsurd. I booked a flight on Alaska Airlines specifically because american airlines had the issue of delays. Then come to find out, the flight WASN'T on Alaska...but its affiliate. It would be really nice to get some answers."
Ưu: "We moved due to job change and American would not work with us to Change a reservation."
Ưu: "Wrong airline, sent me to wrong gate, almost missed the flight. If I wasn't lucky enough to need a wheelchair, I would probably still be in Phx! Not happy at all, to say the least. I had to grease the palms of about 7 different wheelchair pushers. A bad day all around."
Khuyết điểm: "our flight was delayed, and no other options"
Ưu: "On schedule and met all my expectations."
Khuyết điểm: "No complaints."
Khuyết điểm: "No complaints."
Khuyết điểm: "Boarding seemed extremely unorganized. Crew skipped group 2 when calling groups to board, resulting in a mad rush."
Ưu: "Flight was on time."
Khuyết điểm: "My luggage was lost!!! People were sympathetic but no apologies or compensation Also, we were forced to pay extra for our seats before we were able to print boarding passes. My husband and I were not able to sit together which was upsetting to me."
Ưu: "Nothing unexpected happened"
Khuyết điểm: "Nothing"
Khuyết điểm: "Narrow seats . No plug in for music or phone .. Bare minimum for same cost as better flight"
Khuyết điểm: "Booked flights together yet sat apart.. kid kicking back of away just uncomfortable"