The planes were nice. That’s about it. I was very disappointed in the service which was not good. For a long haul flight, they did not provide 2 full meals. After about an hour into the flight they served a tiny tortilla vegetable wrap and drink of choice. Im not exaggerating when I say it was tiny. At first I thought wow what a treat to get an appetizer, but that’s all they served!! In all my long haul travels this is a first. What happened to the first meal?? The second meal (which was not good at all) was served 2 hours before landing at lax. Then there was not any amenity kits given out at least a toothbrush and toothpaste. Nothing was given out. Well I guess that makes sense since no first meal was served. The crew didn’t have any snacks on board or offered any I received more food on my first flight from Manila to Haneda. Seriously this has to be a mistake on someone’s part. Japan Airlines which I flew recently, certainly provided better service food and a toothbrush!!! Actually any flight does like delta American and Korean Air. Even China Southern? What happened to ANA supposedly 5 stars on Skytrax?
Ưu: "The crew was awesome. They went above and beyond."
Ưu: "Entire crew members, food, drink, hospitality & aircraft."
Khuyết điểm: "I am diabetic & would have been better if I could get a aisle seat as I requested otherwise I didn’t have to wake up too often my both side passengers!! We were few Indian passengers missing our Hindi movies..."
Khuyết điểm: "Cabin to hot"
Ưu: "Crew great but seating not so comfortable"
Khuyết điểm: "Better Seats"
Ưu: "Crew was amazing and very comfortable seat"
Khuyết điểm: "Food can be better and Entertainment was poor There should be more choices available. WiFi was spotty only 150 MB was available after paying. It should be free in business class like other airlines"
Ưu: "One of the best service! Thank you!"
Ưu: "The flight was late checking in. The staff handled the situation well and kept the passengers informed."
Ưu: "Great planes, very clean toilets, very efficient and extremely polite crew."
Khuyết điểm: "No paper towels in the bathroom"
Ưu: "The stewardesses were kind and courteous, attending to every need with a smile."
Khuyết điểm: "Not vegan/vegetarian options for meals. Also if you are able to upgrade from economy seating, do so! Your legs will thank you for it. L"
Ưu: "Everything on time"
Khuyết điểm: "no outlet to charge phone"
Khuyết điểm: "Asked specifically at the ticketing counter not to be seated in a non-emergency row. Were seated in an emergency row. For a 12 hour flight with seats that don't recline and nothing the on-board staff could do about the ticket counter's negligence and bad faith other than apologize. Seated upright for an overnight flight (for the second time on the same trip) for 12 hours. Not a pleasant experience. Had a feeling ANA would be bush league. This trip confirmed those suspicions. It wasn't the crew's fault (though they, unfortunately bore the brunt of my displeasure) so much as the counter's fault, but airlines charging what they are shouldn't be putting passengers or crew in this position. The ticket counter folks literally mislead us. They specifically told us that these were not emergency row seats and that we would have reclining seats and seatback displays in front of us like everyone else. The entire reason I asked is because we got stuck in the last row on the way in with seats that don't recline, which blows for a 12 hour red-eye flight. Instead we got seats that did not recline and a fold out screen that came from the right-hand arm rest. Not the end of the world if one had no choice, but certainly not what I paid for and certainly not what the ticketing counter people stated we were getting (under specific inquiry about the very point). The ticketing counter in particular seems to be skeevy, at best. To the detriment of their own crew, who is left apologizing for things they can do nothing about. As stated, this is a bush league international carrier. Avoid unless you love sleepless nights crossing the international dateline..."
Ưu: "Excellent service & friendly"
Khuyết điểm: "Food was cold"
Ưu: "All the flight attendants were doing excellent customer service and there was good food."
Khuyết điểm: "There was nothing that I didn't like."
Khuyết điểm: "Same as above"
Ưu: "Service, staff, and food were all above-average as compared to other companies with whom I've flown"
Khuyết điểm: "Spacing was a little bit cramped, and side-to-side leg-room was so cramped that my neighbor fell asleep, spread his legs and suddenly had no where to escape. Made sleeping difficult/impossible."
Ưu: "The food was great. There was a good selection of shows and movies. The stewardesses came around with water and juice often which was really nice. The bathrooms were clean."
Khuyết điểm: "The decent into Japan was pretty steep. It made me feel a bit sick and I never get motion sickness. Hardest decent I've ever had and I travel every 2 years. The ascent was excellent though and the flight in general was perfect."
Khuyết điểm: "It was a packed flight. I'm assuming that given this, I could not change seats. While the ANA staff were helpful, I myself had trouble on this flight and became unwell. I sought help from ANA upon landing and received it."
Ưu: "Nice 777 plane, good snack"
Ưu: "The service from the check in to the flight attendants were excellent. both flights were on time and the flights were very smooth."
Khuyết điểm: "the plains were older and their chairs didn't recline too much, which gets a little uncomfortable during very long flights."
Ưu: "crew and food was great"
Khuyết điểm: "seat cushion was a bit on the dead side I found myself trying to figure how to fit as many folks in the same space more comfortably. Maybe swapping every other seat to face backward so we have more arm / shoulder room? Idk"
Ưu: "Crew onboard and in Brussels where very nice and efficient."
Khuyết điểm: "Plane was nice and clean but they should upgrade the standard of the food and there movie selection."
Ưu: "Loved everything about the flight - food was good plenty of drinks throughout the flight unlimited movies smooth take off and landing."
Khuyết điểm: "Flight was delayed by an hour making it too late to attend night activities that were already scheduled."
Ưu: "The entertainment and food were very good. It’s a long flight, so more cushions in the seat would be great. I felt like my tailbone was getting bruised."
Khuyết điểm: "The entertainment and food were very good. It’s a long flight, so more cushions in the seat would be great. I felt like my tailbone was getting bruised."
Ưu: "Great airline!"
Khuyết điểm: "some of the gates can be long walk"
Ưu: "ANA has done well recently, with top notch offerings of food, flight crew, entertainment, and creature comforts. The food options consistently good (and I do enjoy the small touches like the candy at the end), and they are very friendly!"
Khuyết điểm: "The music... it's catchy... but too catchy and I find myself whistling it for an hour or so after the flight!"
Ưu: "ANA has been running a top notch game recently. NRTcanbea mess particularly if you're transitioning due to security, but ANA does a good job with the passengers, food and flight."
Khuyết điểm: "Would like to listen to ATC"
Ưu: "Staff was very courtaeous .they were very polite and helpful.Hindu veg. food was nice."
Khuyết điểm: "Flight from Delhi toTokyo in plane leg space was not enough.But in other flight Tokyo to Sanfrancisco it was comfortable."
Ưu: "The leg space and the comfortable chair"
Khuyết điểm: "The crew they hardly speak English but its ok"
Ưu: "Flight attendants were very professional and ANA is a very organized airline. I would definitely fly ANA again."
Ưu: "There were very entertaining channels availabe. Very few in English and non in my native language i.e. Urdu."
Khuyết điểm: "The food. Though it's Halal but very poor quality you should have to improve it."
Ưu: "Everything is perfect!"
Khuyết điểm: "EVERY FRIGHT WAS DELAY, AND LOST BAGGAGE, AND MY SUITCASE WAS BROKEN!!!!"
Khuyết điểm: "Very nice services"
Ưu: "I could upgrade my seat from a regular economy seat to a premium economy seat about 24 hours in advance. The flight attendants were generally attentive and thanks to the kindness of my ajacent passenger to my left, I could sometimes go to restrooms."
Khuyết điểm: "I usually take an aisle seat, but it was not available this time. Furthermore, my ajacent passenger to my right hand side had cold and often coughed and I myseld caught cold from him during this flight...."
Ưu: "My Marine son and I traveled ANA from Okinawa to Hiroshima. We had to be bussed out to our plane but it was so worth it because we were on a Star Wars plane."
Khuyết điểm: "My son and I had made separate reservations and they lost his. however he was able to get on the flight and they sat us together."
Ưu: "Service was friendly and enjoyed the USB charger."
Khuyết điểm: "Seats are just not designed for humans! Ergonomically there could be improvements. I also feel seats are too low."
Ưu: "As expected from the Japanese, super polite snd patient."
Khuyết điểm: "If I was going to pick on something, it would be the English announcements which were somewhat difficult to understand."
Khuyết điểm: "Limited movie and news programs"
Ưu: "Very comfortable, and the crew was excellent."
Khuyết điểm: "The international breakfast (Spanish Omelet) was mediocre. Poor movie selection – United has a much better and larger selection of movies."
Ưu: "I liked my aisle seat. The plane was clean. Crew professional. Temperature comfortable. Pillow, blankets, and headphones given."
Khuyết điểm: "No instructions on how to use the remote for the television."
Khuyết điểm: "VGML food was not good. Needs significant changes"
Ưu: "The plane they used was B-787"
Khuyết điểm: "There was no entertainment flight system. The seats were also skimpy as it was a domestic flight"
Ưu: "The staff was polite and professional. We have no complaints at all."
Khuyết điểm: "The in-flight entertainment options (eg. movies) were limited compared with other airlines. However, we appreciated watching the local foodie guides to the Tokyo area."
Ưu: "I could not rate food and entertainment higher as food was not served and there was no entertainment."
Ưu: "We were the first to be there in line in wheelchair yet we were the last to be assisted."
Ưu: "Although there was a little delay on boarding, everything went well and will fly with ANA again."
Ưu: "On time, great crew and service."
Ưu: "Friendly staff. Service was good. 2 full meals including ice cream. Need more choice of movies. Seats were comfy as they could be for Economy class. Pillows & blankets included."
Khuyết điểm: "Web checkin wasn't very good. We have 3 people in our family & originally booked the tickets at the same time. When it came time to do the web checkin (24 hrs before flight time) the system didn't allow us to check in at the same time & the seat availability was VERY limited. Was nervous that we weren't going to sit together but fortunately everything worked out & we were all together in the same row. We flew Economy class."
Will advise not to travel in Qatar airways find another airlines avoid this Qatar airways
Khuyết điểm: "Everything and being on time and not loosing all my luggage"
Ưu: "Great crew and amazing food."
Khuyết điểm: "Needs more improvement"
Khuyết điểm: "Check-in service at Ahmedabad was very bad. The staff there seems to be very disorganized. Took an hour to check-in may be 10-12 passengers ahead of me."
Ưu: "Seat was comfortable and entertainment selection was good."
Khuyết điểm: "More snacks on a long flight would be good. Hot chocolate instead of tea and coffee would be appreciated by non-tea/coffee drinkers."
Ưu: "Crew excellent"
Khuyết điểm: "Baggage collection at Washington could be improved"
Ưu: "From the ground crew to the flight staff, everyone was superb! Keep up the good work!"
Khuyết điểm: "I can't think of anything to make it better."
Ưu: "I like that they deliver me safe and sound to Vietnam"
Khuyết điểm: "I would prefer no interruptions while I am watching my movie"
Ưu: "Nice new plane. Good seats. Good seat space between you and person in front of you."
Khuyết điểm: "Nothing."
Ưu: "They greeted us in Georgian at the gate during boarding, this was very nice."
Khuyết điểm: "Entertainement could have been better, there was no in flight entertainement at all. The food alos remains to be improved."
Ưu: "Great crew and front desk"
Ưu: "I think that my review and comments about the first portion of the flight apply equally to the second portion of the flight. Despite my criticism of the food, the flight attendant service was above expectations."
Khuyết điểm: "The food. Hire a chef that knows how to make the food palatable."
Ưu: "Own entertainment device"
Khuyết điểm: "No snacks"
Ưu: "New plane and Q suite was excellent"
Khuyết điểm: "The AVML selection could be better"
Khuyết điểm: "Nothing"
Khuyết điểm: "Narrow 2x2 sleeper seats are really narrow and feel much too close to one another. ."
Khuyết điểm: "food options exhausted pls tell ground catering to provide more food"
Ưu: "business cabin nearly empty. comfortable seats"
Khuyết điểm: "Expensive WiFi"
Ưu: "They do their job well"
Khuyết điểm: "I didn't like that my original return flight selection was changed one month after confirming. The new flight details which were automatically chosen for me had me coming back home a full day later. This forced me to have to select a new return flight with an 8 hour layover."
Ưu: "Nothing. As flight was rerouted and airline changed"
Khuyết điểm: "We didn't like the fact that our flight changed to a diff airline when we paid to fly with Qatar"
Khuyết điểm: "My suitcase was broken"
Khuyết điểm: "Flight delay by 4 hours!!"
Ưu: "Everyone at Qatar Airlines is amazing. The service and inflight accommodations are great, and they are always looking for how to make your travel more comfortable. I highly recommend!"
Khuyết điểm: "It would be nice to have socks to put on for when I want to take my shoes off."
Khuyết điểm: "this time food was not that good which when traveled before."
Ưu: "The foods on the plane and the time as they said it happened I mean no delay."
Khuyết điểm: "The most thing the foods were hot and fresh."
Ưu: "the room on the plane, the food, the service was all great ! I was worried about the international flight but Qatar made it a great experience!!!"
Khuyết điểm: "I can't think of anything that was negitive"
Ưu: "Very friendly crew. Plenty of food and options. Always coming by with snacks, or towels, or drinks."
Khuyết điểm: "Seat width is always an issue in economy, but nothing unexpected."
Khuyết điểm: "None"
Ưu: "Smoothe landing"
Khuyết điểm: "Old plane, some kind of tablet thing with an attached remote almost impossible to figure out even how it works. 7hr flight and I only saw the steward twice."
Ưu: "Clean. Friendly staff. Good food. Good entertainment."
Khuyết điểm: "Small cramped seats."
Khuyết điểm: "Okay"
Ưu: "Food was good. Service was great. Bathrooms were clean. Refreshing experience."
Ưu: "I was expecting to get a room myself near airport but Qatar Airlines provided room with meals at no extra cost"
Ưu: "Crew was great"
Khuyết điểm: "Out of mango juice and the plane was too old."
Ưu: "Staff were friendly, food was good, and the plane was nice."
Khuyết điểm: "In the bathrooms there was only one type of tissue paper beside the toilet paper. Adding a thicker paper towel like most airlines do would be better so that passengers can clean up any water splashes as soft tissue is not effective for this."
Khuyết điểm: "Food could have been better. Dessert was disappointing, more choice could have been good."
Ưu: "Staff was excellent"
Khuyết điểm: "More selection or choices like international food not like focus on Indian food"
Ưu: "Flight was not crowded, room to stretch out. Food and service was good."
Khuyết điểm: "Difficult boarding procedure."
Ưu: "It was not a full flight. It was ok."
Khuyết điểm: "Well, I noticed when the person in front of me reclined their seat, I had a hard time adjusting the entertainment screen so I could see it properly."
Ưu: "Like the friendly Crew ..."
Khuyết điểm: "Food"
Khuyết điểm: "Boarding was horrible with those disorganized people that keeps telling you please sit while waiting for the gate to open AND THERE IS NO SEAT (in front of the gate) SO THEY ASK YOU TO SIT WHAILE THE NEAREST SEAT THAT AVAILABLE ARE TO FAR AND THEY ARE ALL OCCUPIED."
Ưu: "Everything was taken care of and I never had to worry. I felt well treated, important, my things were taken care of and respected, the plane was clean and had great in flight options for food and entertainment. The staff was respectful and nice."
Ưu: "Comfortable wide seats, good service"
Ưu: "Seat and space"
Khuyết điểm: "Food was pathetic."
Ưu: "Aircraft was new and good."
Khuyết điểm: "Non Vegetarian meal was over by the time the service reached me."
The flight staff were polite, seats were comfortable, and we reached our destinations on time. This was my first time traveling first class since the pandemic. The difference in service was dramatic and made me seriously regret having paid three times more for a first class ticket. Specifically No Sky Cap lounge - One of the main reasons I traveled first class was to use the Sky Cap lounge since we were going to have to wait for our flight for several hours at PDX. PDX Sky Cap would not allow us to enter as first class passengers. The receptionist said we needed to have their American Express Card. Further the Las Vegas Sky Cap lounge is permanently closed. Food - Our first flight was early in the morning, so I thought no need to grab breakfast in the airport, I'm traveling first class. The only food we were served or offered between LAS and PDX was Biscoff cookies. Our return trip was the same. Seems the days of being served a hot meal in first class are long gone.
Ưu: "Crew and service was amazing"
Khuyết điểm: "Paid $28 for internet and it didn’t work"
Ưu: "Crew AND passengers were great, polite & calm. Seats are kinda squashy, tight. Food was yummy."
Khuyết điểm: "Don't think you could make general seats more roomy for average sized people? Luggage bins were squashy too."
Ưu: "Good services in anticipating our next leg"
Ưu: "Amazing crew and food and entertainment selection!"
Khuyết điểm: "Honestly nothing it was perfect"
Khuyết điểm: "On time flight"
Ưu: "Plane was clean & modern"
Khuyết điểm: "More leg room"
Khuyết điểm: "Stop charging for checked bags"
Ưu: "They got me an air sick bag since there were none in the pockets. Bathroom was very clean. Chair had bendy headrests. Didn’t have to check my bag."
Khuyết điểm: "Very turbulent, seat did not stay reclined. On a redeye flight, this was the key misery-maker. Seat in front was reclined so no possible position to sleep from the middle seat, even for a short person."
Khuyết điểm: "Seats hardly recline. Very difficult to sleep in this red eye flight."
Ưu: "Seats were comfortable but crowded. Was nice to have the built in screen for entertainment."
Khuyết điểm: "Did not like being bumped to a flight with a five hour layover in SLC. Travel day was already very long. We booked the flight originally based on the shorter layover of an hour and a half. Seemed very inconsiderate."
Ưu: "Flight attendants thank SkyMiles members by name at some point during the trip, very friendly."
Ưu: "Crew was great"
Khuyết điểm: "Hot in the plane and the landing was uncomfortable"
Khuyết điểm: "Seats did NOT recline, which seems to be a pretty poor planning for a red eye flight."
Ưu: "Everything was good except for the entertainment consul for one of our seats."
Khuyết điểm: "The entertainment consul for one of our seats kept going out and had to be restarted 4 times. It still didn’t work properly but we gave up trying to get it fixed."
Ưu: "great trip and crew"
Ưu: "Direct flight on time"
Khuyết điểm: "All good"
Ưu: "The pilot, Mr. Howes, I believe, came out and personally thanked everyone for flying Delta. It was a nice touch to see the actual pilot that was flying and me home and that he shared his gratitude. Go DELTA!!"
Ưu: "I was moved to an end Seat, as I was in constant leg pain."
Khuyết điểm: "I was zitting against my Neighbor as the Seats are so narrow."
Ưu: "Flight was quiet and comfortable."
Khuyết điểm: "Felt claustrophobic after a while because guy in seat next to me was rather large and spilling into my seat"
Khuyết điểm: "I was placed on an earlier flight as soon as I arrived at the Portland airport. The flight was full, there was no room for my bag in the overhead bins. The bag was checked, not to just Seattle but all the way to Venice. Well, surprise, surprise, the bag was lost on the way to Venice. KLM does not allow enough time in Amsterdam for luggage to make a connecting flight."
Ưu: "Delta worked with us on rebooking a flight after we messed up. Onboard the staff was incredibly friendly and the free snack selection was decent (even gluten free treats). Boarding was an orderly process."
Ưu: "Every Delta employee that we encountered was professional and pleasant"
Ưu: "I like everything!! From now on I'm going to travel with Aeromexico Very comfortable great service friendly."
Khuyết điểm: "Everything was great!"
Ưu: "On time, free beer , good price"
Khuyết điểm: "No movie, no charging telephone"
Khuyết điểm: "I will make it my sole purpose to let everyone I know and review this on every site. Kayak messed up our flights so badly and then would not fix them. I spent 4 hours being bounced between airlines and travel sites just to be screwed with for a mistake Kayak made and would not fix. Worst company ever!"
Ưu: "Got to fly on the a brand new 737-900 and had plenty of room to fit my laptop so I could work. Friendly crew, didn't feel like a farm animal being herded on to a transport to be taken to slaughter like I do on other airlines."
Khuyết điểm: "In flight WiFi was inoperable for most of the flight making it hard to work."
Khuyết điểm: "Leg room"
Khuyết điểm: "Gate attendant was extraordinarily rude"
Ưu: "really great service, arrived early, as good as it gets."
Ưu: "none of it"
Khuyết điểm: "It was Terrible I will never do it again"
Ưu: "Better seats"
Khuyết điểm: "The seats"
Ưu: "Every flight was efficiently set for boarding. Flights arrived a little early both times. Great on-board crew!"
Ưu: "Typical flight, all went well. Special services picked me up at the plane."
Khuyết điểm: "Condition of the airplane"
Ưu: "in economy class"
Khuyết điểm: "very hard seats with not enough legroom."
Ưu: "Friendliness of the staff"
Khuyết điểm: "No complaints. I wish that the updates on the flight delay were a little clearer, but that's about it."
Ưu: "fast efficient and directions are pretty clear tons of delicious food available at PDX to bring plane was comfortable and roomy"
Khuyết điểm: "long lines through security"
Khuyết điểm: "Seating has gotten WAY too tight. Will not do that again ... discomfort, inability to even stretch a little bit caused painful nerve flare?"
Ưu: "I liked the in-flight service and the complimentary snacks and drinks despite the short trip."
Khuyết điểm: "I did not like that there was not enough room for our 50L Osprey backpacks to be placed under the seats."
Ưu: "The crew and the flight were all very pleasant. Highly recommended."
Khuyết điểm: "Unfortunately the trip was marred by being stuck on the tarmac for the better part of an hour while we waited for out gate. Even when it became available however, we were forced to wait while ATC sent every other plain taxiing through our route which was clearly visible from our vantage point. Not an issue with Delta per se but nonetheless it left us all exhausted and frustrated."
Ưu: "Professional and efficient"
Khuyết điểm: "I am 5'3". My feet never touch the floor, which is quite uncomfortable after about an hour."
Ưu: "Crew was wonderful"
Khuyết điểm: "Nothing- good flight, I couldn't sleep but that wasn't your fault"
Ưu: "We didnt have food or entertainment because the flight was short."
Khuyết điểm: "There was nothing that I didn't like."
Khuyết điểm: "Snacks if possible"
Ưu: "Very accommodating crew as we were traveling with my elderly grandmother."
Khuyết điểm: "Nothing really"
Khuyết điểm: "Decaf tea"
Ưu: "Leg room"
Khuyết điểm: "Plane was late for takeoff and we arrived 30 minutes after scheduled time. They didn’t announce a delay or apologize."
Ưu: "Flight was mostly smooth."
Khuyết điểm: "Flight crew announcements were too loud and too frequent. Landing at PHL was unusually rough."
Khuyết điểm: "Nothing"
Ưu: "Crew seemed friendly and considerate"
Khuyết điểm: "Flight from SLT was delayed by weather, so our flight left almost one hour late."
Ưu: "The crew did a great job."
Khuyết điểm: "Seating is very uncomfortable."
Ưu: "amazing seat and awesome crew couldn't ask for more"
Ưu: "Arrived early with great service which is most important when flying."
Khuyết điểm: "Entertainment was not on par with competitors like Delta, especially on a long flight. Movies depended on downloading the gogo app before you boarded which most were not aware of until we were airborne."
Khuyết điểm: "Bigger seat"
Ưu: "The most cramped seats ever"
Khuyết điểm: "Had to take shuttle to other side of airport which took over an hour. Very very poor experience. Also, Seats had no room pull down table."
Ưu: "The flight crew was terrific, and the pilot provided good information on the cause of the delay, and expected deoarture and arrival."
Khuyết điểm: "We were 80 minutes late leaving Portland. Fortunately I did not have a connecting flight and the late arrival was a nuisance and not a problem."
Khuyết điểm: "The flight crew from PDX to CLT were not very customer service friendly. I was quite underimpressed."
Ưu: "Landed safely and on time. Crew was nice."
Khuyết điểm: "Cramped. Older plane missing USB plugs. Entertainment requires an app. Bathroom door still has ashtray. Should have been cheaper for what I got which was a regular ticket for a 5'8" 160lb person."
Ưu: "Everything was ok."
Khuyết điểm: "very little service"
Ưu: "Crew is very nice, we were on time and baggage didn't get lost for once."
Khuyết điểm: "Seats are simply too tight, not enough space for carry-on, and boarding procedures are a joke."
Ưu: "Quick boarding"
Khuyết điểm: "Flight attendant was very brash. Guy next to me smelled like an ashtray which made everything worse."
Khuyết điểm: "Flights from PDX to BOS cancelled. Rerouted to PHX. All flights out of BOS, DC, Philly cancelled. I missed my Habitat for Humanity trip, not getting any refunds on flights or hotels. Out thousands and no one is helping me."
Ưu: "TSA PRE√ went fast and easy."
Khuyết điểm: "Seats are miserable to try to sleep on an overnighter."
Khuyết điểm: "Seats smaller than before."
Ưu: "Flight was one time. Flight crew was also polite and attentive."
Khuyết điểm: "Plane was more cramped than the flight to Portland, even though both planes were 737's."
Ưu: "Overall solid flight"
Ưu: "Nice flight once we finally boarded!"
Khuyết điểm: "Flight was late causing me to run for my connecting international flight in LAX."
Ưu: "Crew was nice."
Khuyết điểm: "Ran out of sandwiches on PDX to CLT leg. ☹️"
Ưu: "Entertainment Captain Food"
Ưu: "Nice clean plane prompt w drinks and food great attendants"
Khuyết điểm: "Nothing. All was excellent"
Ưu: "Entertainment and meals"
Khuyết điểm: "Crew could of been friendlier"
Ưu: "Once in the air things went well."
Khuyết điểm: "We spent more time on the tarmac than in the air. The plane was unusually noisy on landing. There was little room"
Ưu: "Very efficient crew. Pleasant enough"
Khuyết điểm: "Bumpy flight, obviously not something that could be helped (tho the pilot came on and said he was hoping to find a smoother altitude, greatly appreciate him trying!)"
Khuyết điểm: "Holding pattern over Dallas for 45 minutes."
Ưu: "The in flight entertainment was perfect, new, and relevant. I also had an empty seat between myself and another passenger so my legs weren't as cramped."
Ưu: "Ticket agents at all airports were helpful and very considerate."
Khuyết điểm: "We were not able to print our boarding passes the day before as expected per the website and purchase docs for the tickets, despite providing passport numbers (several times) and Global Entry registrations. Had to go to a ticket desk at first departure and third departure points to have them printed, with no explanations given. Also not allowed to choose our seats for the third leg. Food was barely edible. Paid extra for roomier seats on one leg, making it more comfortable, but were extremely tight on another leg which had many empty seats scattered throughout the cabin. Cabin attendants seemed more interested in pushing items that generated revenue than providing the ones that came with the ticket (which is never cheap to begin with)."
Khuyết điểm: "Every single bit. Was horrible and the crew was just aweful."
Khuyết điểm: "Due to mechanical issues our 8am flight kept getting delayed in 30 minute increments until around 9:45 when the front desk attendants told us the necessary part had to be driven from Seattle and wouldn't be available until noon, and that their was no certainty the part would work, and that we should make other arrangements. So we did, but their earliest we could get us into Chicago was 9:30pm (original arrival was 2pm). We booked the arrangements only to find out that our original flight took off at 10:55 and American didn't even attempt to contact us. The cherry on top was that our flight (which was indirect through SFO) got delayed and we're now going to miss our connection in SFO. So currently looking at 10:30pm arrival in Chicago."
Ưu: "Friendly staff ice landong"
Khuyết điểm: "No leg room & I am only 5'6' & slim."
Khuyết điểm: "They wouldn't allow me to check my bag at the main gate so I had to go through security and check it at the boarding gate. Souvenirs were confiscated because the bag couldn't be check sooner. Then they tagged my bag with the wrong name and destination. It was 48 hours later before I got my bag."
Ưu: "The crew is caring and attentive. AA is upgrading all their planes and the individual monitors so you can watch and/or listen to any entertainment you wants. Plane left on time and arrive early, making transfer less stressful."
Khuyết điểm: "Nothing."
Khuyết điểm: "Nothing"
Ưu: "Entertainment and great beverage options"
Ưu: "The switch up w amaerican air Can't find flight for check in no one is on the phone over night. Finally figured out the prob. Did like amer air And all the shuttling. Chaos"
Khuyết điểm: "I used to fly with American Airlines a lot more and every time the staff somehow finds a way to be rude and ruin my day so I try to avoid this airline. On this particular flight it was the very rude asian flight attendant that really set the mood. The attitude of the staff really makes or breaks the experience and it seems like American Airlines doesnt care about the quality of thier employees"
Ưu: "I like that they had a TV show showing at no extra cost"
Khuyết điểm: "The seats were so uncomfortable, I've been on planes before but after an hours I couldn't get comfortable at all."
Ưu: "From getting called stupid by Linda B in the phl airport bc I used the first class check-in computers vs the regular ones, then she says "what you can't spell"? After I asked for her name, what a horrible overall experience from American airline s. Won't ever fly your airline again. I'll pay more money to avoid your company.."
Khuyết điểm: "Zero entertainment on flighta out to weSr coast. Plane was very hot during red eye coming back."
Khuyết điểm: "Ticket agent would not let me pay for up grade was first flight for me to fly with my wife she sat in first class while I was at the back of the plane!! And there was a seat available for me in first class he just wouldn't let me have it I would not recommend American to any one"
Khuyết điểm: "Numerous delays and disappointments. Two delays before boarding. Another long delay after boarding waiting for paperwork to be completed. Long taxi period. Waited over half hour for baggage claim conveyor to start rolling."