I would highly recommend KAYAK website for the best choice to find bargaining travel plan, either for flights, hotels, etc.
they changed my destination to salt lake city instead of san antonio.i dont know what happening on your system and my baggage is no where to be found now. I waited my baggage in Lax that caused delay on my flight going to san antonio but the baggage is still missing.
Ưu: "Comfortable seat, pleasant crew."
Khuyết điểm: "The food was terrible."
Ưu: "Plane loaded quickly and departed on time. Beautiful clear day for flying."
Khuyết điểm: "Narrow seats on a small plane."
Ưu: "Clean facilities, polite staff. Hits the right notes on a trip to Korea or connecting to other Asian countries."
Ưu: "Crew super nice, appreciated all the free food that was provided during flight and hot towel."
Khuyết điểm: "Comfort of seats"
Ưu: "Thank you for selected me became priority and the Sevice is good.Thanks again."
Khuyết điểm: "I don’t know yet."
Ưu: "The crew was very friendly, and I was happy to be seated in a 2-person row."
Khuyết điểm: "Nothing the crew could do- a lot of turbulence and food served past midnight!"
Ưu: "Crew and seats were good"
Khuyết điểm: "Ordered vegan meal was terrible, hard to eat. Had to go with the regular meal instead to eat something, which was okay, but also not great."
Ưu: "Crews are always super well trained."
Khuyết điểm: "Between continental flight need more movies, in my perspective"
Khuyết điểm: "The most leg room of any flight I have been on. Seat comfort was the best. The service was excellent."
Ưu: "Every thing was excellent. The crew was very courteous and gracious."
Khuyết điểm: "Unfortunately we had about a 1/2 hour delay due to congestion. Not the fault of the airline."
Ưu: "Professionalism, appearance, flight attendants, provided slippers and toothbrush, seat space, great food and drinks"
Khuyết điểm: "The movie selection was small and a bit outdated"
Ưu: "Flight attendants were the friendliest and most patient I have ever experienced. Great customer service!!!"
Khuyết điểm: "Seats of any airplane could use improvement on comfort. But comfort was good."
Ưu: "Well equipped economy class. More leg room than others. Food is ok."
Khuyết điểm: "Other carriers tend to be cheaper(but also not as good)"
Ưu: "I like the Korean bibimbap food in the movie selection was good for the Korean and Asian movies although there were just a few"
Khuyết điểm: "People did not follow the boarding orders everybody just lined up all at one time and the crew let them on board even though they weren't supposed to go on so even though I was supposed to board first I could board last. I didn't really like the selection for the Japanese and Korean m music with no CJ pop and Kpop like more traditional Japanese music like Koto and more traditional Korean music"
Khuyết điểm: "Everything great but delayed waiting on another flight."
Khuyết điểm: "The plane was way too hot! Being trapped in a stuffy plane for 5 hours and sweating was the worst!"
Ưu: "All was well as usually except..."
Khuyết điểm: "Late departure because some baggage was late to arrive and our descent was unorthodox. We passed our route did a u-turn then did a lot of adjusting (left and right plus up and down) to line up for arrival."
Ưu: "Korean Air is a cut above other airlines. The staff is professional and apparently very well trained. We received excellent customer service."
Khuyết điểm: "High chance of getting delay, this is mostly because of the nature of Korean air."
Khuyết điểm: "None"
Ưu: "Leg room Food Flight attendants. They were attentive."
Khuyết điểm: "There wad a7 hour delay in Korea and the staff at the airport were not helpful. I asked them if I was in the right place for my connecting flight and all they said was come back in 1 hour. I came back 1 hour later and asked if I'm still in the right place sand when my flight would be boarding. They again said come back in 1 hour. This went on for 7 hours and they never made Amy announcements to inform anyone of when the flights would finally board."
Khuyết điểm: "I missed my connection because of fog. (Obviously a problem they could not fix, so I’m not upset about that.) I asked to change flights in Fukuoka so I wouldn’t miss it but I was told then I wouldn’t be able to take my connecting flight in Incheon???? Even though it was Korean Air??? Fukuoka lacked any information when our flight might come or if it would possibly be cancelled. Got to Incheon near midnight, I then waited for three and half hours in a line to rebook for the next day, and when they helped me they gave me a ticket. They said they couldn’t give me any hotel accommodations because of all the missed flights, but didn’t offer some other compensation. I didn’t get a voucher which I saw other people in line get. When I asked to upgrade to business class( I was willing to pay the extra money) I was told it was too expensive for me. After my trip I will never fly Korean Air again."
Ưu: "I dont have somebody sitting beside me"
Khuyết điểm: "Boarding and Food"
Ưu: "They have a enough space even economy’s seat."
Khuyết điểm: "None"
Ưu: "Great service"
Khuyết điểm: "Nothing"
Ưu: "The crew was friendly and handled the delay as best as they could. The food was good. Cabin temperature was good."
Khuyết điểm: "It was raining and the airport was making a lot of announcements about flights that were delayed/canceled but our flight to Korea wasnt mentioned. About an hr before boarding time they changed the gate. The plane we were taking was late arriving. Boarding time was pushed back 30 min. Everyone got on pretty quickly but then we sat in the plane, on the tarmac for over 2 hours. Idk if it was an issue with the plane, or the airport or what. I was sleeping so I didn't bother to ask but my mom was listening. She couldn't hear anything on the PA system. It was too fuzzy."
Ưu: "I love that you get meals and snacks. A lot of airlines really skimp on this, and you are left miserable, hungry, and thirsty. Korean Air will bring you drinks outside the service times set. Free additional bottles of water as well. The service is excellent, the meals are good, and I absolutely love that you get slippers, toothbrush, toothpaste, and even free headphones should you forget yours. Top service! Good meal portions! I also like that you have 3-4 different meal or snack options each service. CLEAN BATHROOMS!!!! Also, the flight attendants are very polite and courteous. You never feel like they just don't care. They even help with families traveling with small children. A+ guys!"
Khuyết điểm: "I really have nothing negative to say about this airline. They are my favorite, and I fly with them every time I am able, 7 times international to date."
Ưu: "Great entertainment options and all complimentary supplies not"
Khuyết điểm: "Very tight seating"
Ưu: "Landed safe"
Khuyết điểm: "2 hours on tarmac waiting....terrible. Didn't eat the food"
Ưu: "Good more choices"
Khuyết điểm: "Transit in Korea make shorter hour"
Ưu: "Customer service - flight attendants were friendly & quite accommodating for all customers. Plane was quite clean, complimentary toothbrushes in the bathroom was a pleasant surprise. Food is hit or miss, but typically better than competitors. The personal TV has a number of new releases and is easy to use."
Khuyết điểm: "It was a bit warm on the entire flight and as many other customers have mentioned, the seats were a tad uncomfortable; albeit nothing out of the normal for economy class."
Ưu: "I like the City airport service in Seoul, you can drop off your luggage early so you can enjoy the city more."
Khuyết điểm: "They are not quite ready for their electronic boarding pass and apple watch features. Although they have an App, it only goes far as checking in 48 hours early. The food is not good."
Ưu: "The food"
Khuyết điểm: "Economy seating was tight"
Ưu: "I liked crews courteous speaking and manner that made me feel comfortable and cared for."
Khuyết điểm: "None."
Ưu: "Everything was perfect. Food was good, seats were great, entertainment was excellent, and the service was incredible!!"
Khuyết điểm: "Nothing. Everything was fantastic, even the bathrooms were cleaned multiple times during the flight."
Ưu: "Everything was perfect. Food was good, seats were great, entertainment was excellent, and the service was incredible!!"
Khuyết điểm: "Nothing. Everything was fantastic, even the bathrooms were cleaned multiple times during the flight."
Ưu: "I liked that i had two seats to myself"
Khuyết điểm: "No VR goggles"
Ưu: "You can go on a free city tour if you are transiting at Incheon airport. Also fantastic public area for transiting customer with free showers, upholstered day bed, charge stations. Paid massages , Paid airport hotels or lounges with buffet."
Khuyết điểm: "There was nothing we didn't like about our flight to Seoul"
Ưu: "The food was good, and there were enough different types of entertainment that made the long flight easy to get through. The crew members are also really nice. I also love that they give you slippers and a toothbrushort and paste. I also like the lotion that is provided in the bathroom!"
Khuyết điểm: "The seats are small."
Ưu: "Service, comfort, and seat room."
Khuyết điểm: "Everything was enjoyable on return flight"
Ưu: "The flight was on time and the food was acceptable."
Khuyết điểm: "One of the flight attendants did not speak English so it was hard to communicate with him. The reservationist also told my friend that she had a seat that was like an Isle seat but it was next to the window with no exit access. The only exit access was passing the person next to her which is what she was trying to avoid."
Ưu: "Everything you do it's the best"
Ưu: "한국 국적기라 그런지 모든게 완벽함. 카약 고마워용. everything is so perpect thx"
Ưu: "The captain told us about the landmarks along the flight."
Khuyết điểm: "None."
Ưu: "The crew and seats were both great"
Khuyết điểm: "HAving live TV would have been great."
Ưu: "The two people who were in charge of boarding the plane were especially nice, efficient, and accommodating. I really really liked them."
Khuyết điểm: "The flight was too warm."
Khuyết điểm: "More communication on the flight delay"
Ưu: "New long haul service is a real improvement in quality"
Ưu: "The crew on both legs of our trip were nice and accommodating."
Khuyết điểm: "Vegan options"
Ưu: "Just fine, beverage service was friendly."
Khuyết điểm: "The entertainment system was out the entire flight. The flight attendants were just talking to each other as we left, even when I tried to say thank you."
Khuyết điểm: "Seat assignment with Economy ticket."
Ưu: "The flight wasn’t overbooked so there was plenty of room. So important on such a long flight."
Khuyết điểm: "KLM staff at Schipol Airport in Amsterdam was rude and unprofessional. I will not fly with KLM again."
Khuyết điểm: "I'd reserved seats in advance for both directions and was give seats farther back both directions when checking in at the airport."
Ưu: "Crew ok . Seat not so comfy"
Khuyết điểm: "Food"
Ưu: "The crew was very friendly. Boarding was quick."
Khuyết điểm: "Seat size in Comfort+ was still cramped. The person sitting next to me(in the middle was a fairly large (height not weight) and his arms and shoulders were pretty much flowing into my seat( I sat by the window). Leg room of course was fine. Very cold draft coming from the airplane(window?)"
Khuyết điểm: "Crew did not make passenger in front of me bring his seat back up for landing."
Ưu: "súper comfy and got a seat upgrade due to my status so i looove delta. always on time and super friendly staff awesome.!!!"
Khuyết điểm: "snacks"
Ưu: "It was ok"
Khuyết điểm: "They lost my suitcase. Now I have to wait a day or two and they won’t sent it to me."
Ưu: "Check in process & text updates were awesome!"
Khuyết điểm: "My flight to PDX was quite bumpy so food and beverage service were impacted, which I totally understand. However, the fact that I was not served at all, does not sit well with me! They had to stop service with only a few rows left to go due to turbulence but rather it just being a delay in service, the flight attendants never came back to check on the customers they hadn’t served even when the seat belt lights turned off. I really enjoy flying Delta but not this time!"
Khuyết điểm: "Change my seat when I was boarding. I already had my seat # assigned before boarding. Sat next to a man with a strong body odor. I came down with a sore throat last night so I was feeling pretty bad. Then to endure a long flight with that smell which made my trip very uncomfortable."
Ưu: "i likes that drinks were free"
Khuyết điểm: "i shouldn’t have to pay for headphones"
Ưu: "How does one describe spending 10+ hours in a metal tube approximately 18 feet wide at 30,000 feet with 300 of your closest friends breathing the same air while having the seat in front of you pushed back so you cannot adequately see the passenger monitor because it's too close to focus on as your knees are under your chin? Flying in "steerage" is not comfortable as humans get larger and airplane seats get squeezed smaller. Please unsqueeze! Cabin crew members were excellent. Other than that, Europe was great!"
Khuyết điểm: "See other side."
Ưu: "On the fight back I had enough space; good service; fine food. Great trip. On the way to Amsterdam, I sat next to a very overweight woman and her body hung over my seat. I couldn't move around enough and I ended up with a trigger point problem which immobilized me for 3 days and kept me from sleeping at night. It was very disappointing, since this was a family visit trip."
Khuyết điểm: "See above!"
Ưu: "Free wine and spirits and food really not too bad in economy Very large movie and tv show library - something for everyone Friendly cabin crew"
Khuyết điểm: "Overhead bins a bit small on this older 767-300"
Ưu: "Newer plane. Friendly crew. Landed safely and on time."
Ưu: "Going back home to the US"
Khuyết điểm: "I had 15 hours layover in Amsterdam so I got me a hotel.one hour after I got to the hotel I got a notification from Kayak app asking me to go get my bag from Schiphol. My bag was supposed to be directly shipped to PDX. I had to leave my hotel back to the airport and spend 2 hours trying to find it only to be told that it was going to PDX. I lost my $170 hotel room, over $70 for taxis and ended up spending the night on the floor at Schipol. I do not think I'll ever use Kayak again. The travel guarantee is a joke too."
Khuyết điểm: "Severe delay"
Ưu: "Attentive, respectful and nice crew, swift take off and landing and awesome views"
Khuyết điểm: "Nothing. Everything went well"
Ưu: "Entertainment was good and staff was pleasant"
Khuyết điểm: "Delta assigns seats at boarding, miss when you could pick which seats you sit in. I bought my sisters ticket, hoping we would then be able to sit together but we both ended up in the middle in different rows."
Ưu: "Eventually made it home. At 1am, when it should have been 1130pm."
Ưu: "Flight was on time; captain was clear and funny."
Khuyết điểm: "Seats a bit cramped"
Ưu: "Wi-FI available (although I didn't use it)"
Khuyết điểm: "No direct flight in the morning, so had to take two connecting flights, and leave home very early in the morning."
Ưu: "Good drinks and movie selection"
Ưu: "The space we had, the breakfast provided, the movies/TV shows available, and the staff."
Khuyết điểm: "I was a concerned when I couldn't select seats during check-in and was informed that our seats would be assigned at the gate. After boarding, it made more sense since it wasn't a full flight; I could understand that was likely done so the plane would be weight-balanced. It just caused me some concern the day before."
Khuyết điểm: "The fact they wasted two days of my trip with my son travelling from the U.S. to China because they didn't know about transit visa regulations. And so far they offered a 75 dollar voucher for participating merchants. Unacceptable"
Ưu: "Availability of flight. Quick flight, on time. Signage at PDX is good. Easy to find where you need to be"
Khuyết điểm: "Layover, confusing mob line at checkin."
Ưu: "There were a lot of free movie options for a 6hour flight. The tv was new and had good definition. The food offered was quite substantial. The staff kept coming around with water and asking if there was anything else we needed. They gave free blankets. The lavatories were a little larger and more well lit than other airlines."
Khuyết điểm: "The seats did not recline for anyone on the plane."
Ưu: "Staff was friendly, and we got there safely"
Khuyết điểm: "Really wished we had tv's like we had on our flight to SLC. It really helps with those who have anxiety to distract their minds. Wifi is expensive therefore I chose not to use it"
Ưu: "I have never had a problem with this airlines. This flight was no exception"
Khuyết điểm: "More space, but I am in economy and that's just life! I expect my hips to hurt after, again my problem not there's, if I wanted more room I would buy first class but I won't for a short trip."
Ưu: "crew was very respectful and kind"
Khuyết điểm: "Flight was moved to a different gate, then delayed. We were given the absolute last seat in the plane that could not recline- not the seats I had selected before hand."
Ưu: "Attendants were cheerful and extremely courteous."
Khuyết điểm: "Legroom but that's because we can't afford 1st class. Hahahaha"
Ưu: "Airplane was good, boarding was fast."
Khuyết điểm: "Did not have the fruit and cheese plate."
Khuyết điểm: "Need more legroom"
Khuyết điểm: "One of the men working the desk at the gate was rude & condescending to me. The other gate agent who was having us board (he was an ethnic man) was friendly & excellent."
Ưu: "Ditto from above"
Khuyết điểm: "Ditto from above"
Ưu: "Great crew and aircraft"
Ưu: "Arrived on time"
Khuyết điểm: "No food. Only snacks and very good snacks"
Ưu: "Again, despite poor flight schedule I made it on my connecting flight and it all worked out in the end."
Khuyết điểm: "Again, Kayak should allow at least 2 hours of transfer time when booking flights through LAX. I had to go from one terminal to another AND go through immigration and security. In order to make sure I had enough time to make the connecting flight, I didn't check in my luggage which lead to me having to minimize liquids and pastes in my luggage (no vanilla extract or tequila). Also while making the transfer I felt rushed and stressed out. I might search for tickets using Kayak but I would not buy tickets directly from Kayak if my route involves a transfer at an airport that I am not familiar with."
Ưu: "On time and very smooth boarding"
Khuyết điểm: "Nothing"
Ưu: "Good service once I finally got on a plane."
Khuyết điểm: "The alternative routing after my missed connection was not good and would have resulted in a very long travel day on a comparatively ill-equipped aircraft. So I stayed in Amsterdam on my own dime to take the same direct flight one day later."
Ưu: "waited for us. We were late from Yuma"
Khuyết điểm: "The head phone jacks were loose so watching a movie was extremely difficult. The aisle is so small you can’t even walk down it without bumping people who are seated. It seemed like none of the crew wanted to be there."
Khuyết điểm: "The flight attendants were friendly, watched a movie, thanks for the ear buds to listen to the movie. There was a lot of turbulence but I feel our pilot managed it very well bringing us in safely and smoothly as possible. I can't think of anything that could have been improved on."
Ưu: "Nice stewards"
Khuyết điểm: "Gate agents crabbie"
Ưu: "Good crew"
Khuyết điểm: "The boarding process was terrible. The boarding time changed every 5 minutes"
Khuyết điểm: "Inflight Wifi was spotty"
Khuyết điểm: "Cabin temperature"
Khuyết điểm: "Need to have handheld device to watch entertainment. Terribly uncomfortable. Delay getting out of Dallas."
Khuyết điểm: "No gogo WiFi"
Ưu: "Good service in-flight. Pretty comfortable seats and decent in-flight food/beverage options."
Khuyết điểm: "Crew was slamming overhead compartments before take-off and would ignore questions from passengers. Late take-off, very late gate change and late arrival. No help from crew on the plan to get bags taken care of so boarding took forever."
Ưu: "Nothing - except getting my seat upgraded from the 'claustrophobic zone'."
Khuyết điểm: "Having to wait 5 hours for the flight as my FRA to DFW flight arrived late. I had been up over 26 hours already and was struggling to stay awake prior to the flight. (My day didn't end until I'd been up more than 32 hours.) Crew from the late arriving flight should have announced the connecting flight delay well before landing at DFW. The flight should have been held for 20 minutes, as it appeared that the majority of the passengers affected were able to clear customs and arrive at the gate in time. Headphone jack had a very poor connection. Plane was dirty."
Khuyết điểm: "We still haven’t left Dayton."
Ưu: "Crew was nice and professional."
Khuyết điểm: "Freezing, one hour wait on the tarmac before takeoff meant one hour delayed arrival. No TVs in seats, no meals on six hour flight."
Khuyết điểm: "Flight was late"
Khuyết điểm: "Had terrible seats with no reclines and near the bathroom. They charge extra for better seats, they should offer something in return for below average seats."
Ưu: "The pilot was very apologetic about being delayed but we were able to catch the flight because it was delayed for about more than 2 hours."
Khuyết điểm: "It was cold in the beginning of the flight. We were delayed at the first flight and when we got to the gate there were no one available at the gate to check us in. We had to go to customer service to get on board."
Ưu: "Flight crew was pleasant and efficient. Everything was on time."
Khuyết điểm: "Cramped seats with zero leg room."
Ưu: "Got to see The Shape of Water from DFW to PDX in advance of the Oscars! Nice clear image and sound. Thanks American, you've upped your game from a few years back!"
Khuyết điểm: "My check in bag it’s lost got wrong boarding pass even when I told them I had electronic boarding pass on my phone. Really disappointed with this."
Ưu: "The employee who checked me in was very helpful - found my frequent flyer number for another airline and give me a free checked bag."
Ưu: "Everything, crew, plane was clean, service was better than the previous international flight. Nont"
Khuyết điểm: "Nothing"
Ưu: "I liked the way the Pilot (Captain) addressed the passengers before and after the flight."
Khuyết điểm: "The wait at the customer service counter in the terminal at LAX."
Ưu: "I like how quick and efficient the boarding and check in process was."
Khuyết điểm: "I just wish that if I paid a little more for seats I should get more comfortable and roomier seats is all. Don’t make the seats sit so upright."
Ưu: "We really enjoyed our flights with American Airlines. From the counter to the stop on the plane everyone was great to work with and very friendly"
Khuyết điểm: "Nothing"
Ưu: "I slept the entire duration."
Khuyết điểm: "This was the coldest plane I've ever been on and they didn't offer blankets for their passengers or turn down the AC. I asked for a blanket and they told me they'd provide me with one and never got back to me. They ignored me the rest of the flight. Shame on them for not providing something so standard as a blanket."
Khuyết điểm: "The flight was delayed little by little up to two hours then finally we board the plane, everyone is seated and then they cancel the flight."
Ưu: "Efficient boarding. Decent communication during delay of previous flight (delay of 4+ hours), friendly and helpful crew on the delayed flight."
Khuyết điểm: "Dirty plane. I had to clean my own seat with a wet wipe and some paper towels. Previous AA flight delayed by 4+ hours causing a missed connection."
Ưu: "Flight attendants were polite and friendly during beverage and snack service Seats were clean and recently reupholstered"
Khuyết điểm: "Two people got removed from the flight for seemingly no particular reason prior to departure, and looked quite unhappy although there were no strong words. Very small seat pitch Long delays for maintenance and runway Annoying ads for AA credit card over the intercom prior to landing No USB ports"
Ưu: "Comfortable first class seats for a regional airline, although no food or entertainment. Flight attendants were great, very friendly and they checked up on us often. On time departure and early arrival. American Airlines has always been great for me. Will be back"
Khuyết điểm: "No food in first class, but it was only a 2 hr flight on a regional"
Ưu: "Flight was moved from Philadelphia to Dalllas...no problem"
Khuyết điểm: "scanty food from Dallas to Porltand"
Ưu: "Boarding was very quick, they called the groups quickly with no lag time in between."
Khuyết điểm: "I think this was the most cramped airplane I have been on. It was so uncomfortable and I would think that they would take this into consideration since it was a red eye flight."
Ưu: "I got there safe and there was some entertainment"
Khuyết điểm: "seats small and not real comfortable."
Ưu: "The trip was on time and with no issues flying. I really enjoyed the ability to watch a movie...this was AWESOME!"
Khuyết điểm: "Wow, the seating was VERY tight and I was happy for the TV screen in front of me to keep me busy. All the inflight interruptions on the movie I was watching."
Ưu: "All connections-smooth"
Ưu: "We did not take this flight when its schedule was moved back, instead taking one LHR-SEA that would get us home at a reasonable hour."
Khuyết điểm: "The change by British Air in flight departure/arrival times. The resulting adjustment was costly and we were unable to get "extra" seating on the long leg of the trip by the time we were notified of the changes."
Khuyết điểm: "There is no legroom in coach. I am six foot seven and my knees cram against the seat in front of me to the point my legs go numb."
Ưu: "No individual screens to watch. Get with the times for long flights !"
Khuyết điểm: "I don't know if I need to contact american airlines directly or what. But this is the 3rd flight that has been delayed with no reason given or for whatever the reason was tonight. Its obsurd. I booked a flight on Alaska Airlines specifically because american airlines had the issue of delays. Then come to find out, the flight WASN'T on Alaska...but its affiliate. It would be really nice to get some answers."
Ưu: "We moved due to job change and American would not work with us to Change a reservation."
Ưu: "Wrong airline, sent me to wrong gate, almost missed the flight. If I wasn't lucky enough to need a wheelchair, I would probably still be in Phx! Not happy at all, to say the least. I had to grease the palms of about 7 different wheelchair pushers. A bad day all around."
Khuyết điểm: "our flight was delayed, and no other options"
Ưu: "On schedule and met all my expectations."
Khuyết điểm: "No complaints."
Khuyết điểm: "No complaints."
Khuyết điểm: "Boarding seemed extremely unorganized. Crew skipped group 2 when calling groups to board, resulting in a mad rush."
Ưu: "Flight was on time."
Khuyết điểm: "My luggage was lost!!! People were sympathetic but no apologies or compensation Also, we were forced to pay extra for our seats before we were able to print boarding passes. My husband and I were not able to sit together which was upsetting to me."
Ưu: "Nothing unexpected happened"
Khuyết điểm: "Nothing"
Khuyết điểm: "Narrow seats . No plug in for music or phone .. Bare minimum for same cost as better flight"
Khuyết điểm: "Booked flights together yet sat apart.. kid kicking back of away just uncomfortable"
Ưu: "The seat"
Khuyết điểm: "Some crews are not have a nice customer service"
Khuyết điểm: "The boarding process"
Ưu: "Liked the option of multiple snacks rather than being restricted to pretzels."
Khuyết điểm: "The seat cushion was not very comfortable--like it was squished from having been sat on several too many times."
Khuyết điểm: "The seat that don’t recline have a very poor posture to begin with. Flight was delayed and didn’t depart for a while."
Ưu: "The crew was great and the landing into Denver was very smooth."
Khuyết điểm: "I miss the good old days where Captain X tells us what’s seeable out the window!"
Ưu: "Boarding, service, staff attitudes, on time and deplaning"
Khuyết điểm: "Getting to San Francisco flight was canceled, make a line for 3.30 hours to let us know what they were going to do with us, they give the place to go at 3 a.m with not directions were to take a bus , later someone come and told us the bus stop running at that time and I have to go upstairs to take a taxi, I was alone and not use to be alone at that time never in my live I had to pretend I was afraid. Of course the hotel only take you until 12pm so I spend so many hours in the airport waiting for re ticketing they told us to be at 6pm we wait and I got my ticket leaving at 9.45pm but the crew come one hour and half late. From Panama to Lima flight was late . I had a conference very important to be Saturday morning, I lost my investment and relationships with the company I was going to start a business there excuse was they couldn’t relay on my punctuality, honestly. I got there more than a day and half LATE. If you ask me how was my trip I will tell you horrible and I can’t recommend anybody, this company doesn’t have any personality at all"
Ưu: "Easy boarding"
Khuyết điểm: "Everything but the easy boarding. Horrible comfort level to the point of wishing I could have hurled myself out of the plane."
Ưu: "airplane was good"
Khuyết điểm: "nothing"
Ưu: "Not much."
Khuyết điểm: "The flight was delayed. The in flight entertainment didn't work on my iPad. Apparently I needed the United app. It would've been nice to have been notified of that before I got on the plane."
Ưu: "The flight attendants were very welcoming"
Ưu: "Overall service"
Khuyết điểm: "Couldn't sell us snack during regular service (we were at front of economy cabin) and had to wait to almost end of flight."
Ưu: "Our flight was 20 minutes lite but the flight crew was Great at letting us know what was going on."
Ưu: "Fast flight, friendly crew"
Khuyết điểm: "No entertainment to speak of."
Khuyết điểm: "That the flight was delayed."
Ưu: "The captain was communicative while we were experiencing turbulence and the flight was relatively quick."
Khuyết điểm: "I received different info from every united employee I spoke to. Myself and others on both my flights were frustrated by the fact that our gates were so far from each other and we had NO time to get to the next one because the first flight took so long to taxi. And then they treated us like children as we were trying to get our "carry on" items. Overall NOT a good experience."
Ưu: "Great stuff, very friendly and attentive."
Khuyết điểm: "When asked to be seated next to each other, my husband and myself, we weren't not helped at all."
Ưu: "We arrived safely at PDX"
Khuyết điểm: "We left 3 hrs late, arrived very late at night, I did not get home until 2 a.m. There was no apology. There were no plugs for computers in the back of the plane and I got stuck between a fat person to my left and a fat person in front of me who leaned their seat back as far as possible. It was hideous."
Ưu: "N/A due to them rerouting my itinerary."
Khuyết điểm: "N/A due to them rerouting my itinerary."
Ưu: "The crew was courteous, the pilot was the best one out of the 4 flights I had taken that weekend."
Khuyết điểm: "We used to get more for our money. 20 minutes isn't enough time to use the restroom and find and eat food after hauling from one terminal to another on the light rail. Then we are given a mystery snack mix and a drink, I remember we used to get meal service for flights that long. Boarding was very confusing for people in groups 3, 4, & 5 as we were all grouped in one line. Group 3 was called and 4 & 5 tried to board. A simple PA saying that group 3 should be in line first would help the confusion. The lady performing the boarding call was rude. Saying "I don't care I will just take thier bags and check them, they don't have a choice". That's a great way to start an argument. Then the seat pitch is awful, I'm not the only person flying that is over 6ft tall. My knees were directly impacting the meal tray arms of the seat in front of me the entire flight. Shorter flights weren't bad, but sitting on the ramp waiting for takeoff for at least 30 minutes plus the flight time was pretty painful."
Ưu: "The crew was very nice and polite. Service was prompt and excellent"
Khuyết điểm: "Excessively long layovers. I came home with 3 broken ribs and had to endure a 11 hour layover in Japan and another 6 hour layover in San Francisco."
Ưu: "Due to a computer error there was a slight delay on take off. However, the flight crew bought us a tasty beverage for the inconvience. Kudos to the flight attendant as she had a short amount of time to provide our service and did a wonderful job. Thank you."
Khuyết điểm: "Nothing."
Ưu: "Boarding was very organized"
Khuyết điểm: "There were 2 flight attendants. Male and female. The female flight attendant was rude and appeared in a bad mood. And did not offer food to me. I hadnt eaten at all. I was in the very last row. And when the food cart approached she just wheeled right past without asking me. Then we i tried to get her attention she looked annoyed and ignored me. So i just ate ice cubes. It was unacceptable. I could hear her bickering at the other flight attendants in the back. It was so unprofessional."
Ưu: "The crew was nice on the plane"
Khuyết điểm: "Upon approach we were suddenly deverted to Seattle. I had a few issues. Number one you could not hear the pilot so that made it worse. The lack of communication was horrible. I have been on flights when there has been clarity given a change in plans but this was bad. We sat at the gate for an hour and a half, again no real communication, the fligh attendant t hope was joking when he said there was a half a bottle left for the whole plane...much later we were served water. Announcements were made but no clarity. We were told to collect baggage at number 2. Get a voucher for a hotel. After deplann9ng about 25 of us stood in line at the customer service desk where there were two staff working slowly. Then after an hour they announced we were in the wrong place, couldn't that have been explained earlier? Once we made our way out of the terminal to the ticket count the line was all the way down the hall. still with little info we waited. We landed at the alternate airport at 945, at 130am I had my vouchers, the food not useful until the following day, the hotels were full, no one picked up the phone for the shuttle bus to the hotels. I finally elected to sleep at the airport on a bench. We had actually all been reassigned a flight on our same plane. So I am not sure why we had to wait in line all that time. Our bags were not removed from the plane an irritated baggage claim attendant told me. It was a mess. The flight the next morning was fine, short, without problems for me. united needs to work on its communications. It would have been helpful to have someone out side running the line giving out info. And at customer service they should have been paying attention to their line. Would have been helpful."
Ưu: "Crew was good"
Khuyết điểm: "The delay"
Ưu: "Attendants were friendly."
Khuyết điểm: "Much more cramped than other airlines."
Ưu: "This was the first flight in approximately 10 years where everything worked as it was supposed to. The flight was on time. Our crew were pleasant, friendly, and warm - this has been the missing element for a long time. The new plane was comfortable."
Khuyết điểm: "I still could not get my PC to work with in-flight entertainment."
Ưu: "I asked if I could buy headphones on the plane and they gave me a pair for free! I had the Tapas snack box and it was tasty and I was full afterwards."
Khuyết điểm: "Only 1 of my 2 large plane flights had a personal TV. I also didn't know I had to download the App to watch free entertainment in light on my personal device so it prompted me to purchase Internet so that I could download the app"
Khuyết điểm: "Seating next to the bathrooms is gross"
Khuyết điểm: "Bad cancellation policy. I would've been charged over $200 to cancel a single leg of my journey (no other changes or add'l flight). Would not do business with United again."
Ưu: "Good communication and polite."
Khuyết điểm: "Delays"
Ưu: "Excellent as expected."
Ưu: "Overall okay everything was on time."
Khuyết điểm: "There was no entertainment, no power outlet on one flight, they charge for access to there Internet. No Tvs on the back of the seats"
Ưu: "I appreciated that we boarded quickly. Again the crew was great!"
Khuyết điểm: "We were assigned seats that didn't recline, and we'd been travelling since 4:30am Pacific time. Flight was full so we were stuck. Our electrical outlet was smashed and unusable to charge my phone, which I needed for sending work emails and contacting clients. I was surprised that there was no free content on the tvs. I actually just wanted to see the map and it required I pay."
Ưu: "The crews everyone was caring, respectful, and professional. I don't see anything to improve, they are that good, including the pilots!"
Khuyết điểm: "I can't think of anything really."
Ưu: "Same as above...was put on a direct flight on Alaska. Luggage arrived later in Portland but delivered professionally to my home that afternoon."
Khuyết điểm: "Satisfied"
Ưu: "Loved that the steward did everything possible to make sure that my service animal and I were completely comfortable for the flight."
Khuyết điểm: "When I checked in the attendant tried to charge my service animal as a pet, even though I called in advance to let united know I was traveling with my service animal."
Ưu: "Professional staff"
Khuyết điểm: "Last minute gate change no notification. Plane was filthy even with 25 minute boarding delay, air coming from the supposed fresh air was full of lubricating oil smell. Seat would not recline as a disabled passenger with ruptured discs in my neck and back, this was more than an inconvenience it was very painful. At 6foot 2 inches tall my legs did not fit between the seats, plenty of foot room not enough space between rows. Miserable is an understatement the pain from the flight will certainly be very real for days after. Never United airlines again I will campaign against anyone flying United airlines!!"
Khuyết điểm: "I cannot boo up to wifi so was unable to enjoy any entertainment."
Ưu: "On time and people nice"
Khuyết điểm: "Everything. Very good"
Ưu: "We left on time and got in 40 min early, direct flight, crew was friendly"
Khuyết điểm: "Seats were smaller than usual flights, no window seats left when I checked in, under seat leg area small, the TV was repetitive and no music options, if there were plugins on the flught!, they were hard to find. No free WiFi for T-Mobile in flight texting, standing in line while waiting to board after walking all day...the boarding took ages and people kept cutting (first class, disabled?)...it'd be nice if the crew acknowledged why people were taken out of order like "okay, first class you're all set!" Or "thank you for your service" so we knew it wasn't 20 people randomly jumping the line."
Khuyết điểm: "The flight attendant was rude to me while I was boarding. There was room for my carry on in the overhead compartment but she told me I had to keep my bag under the seat in front of me. There was also an extremely overweight person next to me, I couldn't lean back.I had to ride the entire flight on the edge of the seat stooped over. They should have made the large man buy 2 seats."