Tăng cường vệ sinh
Lau chùi hằng ngày, lắp đặt các màng lọc HEPA cho cabin trên những chuyến bay đến New York
Mùa thấp điểm
Mùa cao điểm
Giá trung bình cho khứ hồi
Giá tốt cho khứ hồi
Giá tốt cho một chiều
Một chuyến bay thẳng trung bình từ Việt Nam đến New York có thời gian bay 33h 14m, cho quãng đường dài 13826 km. Đường bay phổ biến nhất là Hồ Chí Minh - New York, với thời gian bay trung bình là 22h 20m.
Vé rẻ nhất đến New York từ Việt Nam được tìm thấy trong 72 giờ qua là vé một chiều với giá 13.804.795 ₫ và vé khứ hồi với giá 19.497.852 ₫. Đường bay phổ biến nhất là Hồ Chí Minh đến New York John F Kennedy Intl và giá vé khứ hồi rẻ nhất cho đường bay này trong 72 giờ qua là 19.497.852 ₫.
Dựa trên những lượt tìm kiếm chuyến bay trên KAYAK, điểm đến phổ biến nhất là New York (68% tổng số các lượt tìm kiếm đến New York). Điểm đến phổ biến nhất tiếp theo là Elmira (7%) và Syracuse (7%). Những tìm kiếm cho chuyến bay đến White Plains (7%), đến Binghamton (5%) và đến Ithaca (2%) cũng là những tìm kiếm phổ biến.
Công cụ Dự báo giá chuyến bay của KAYAK sử dụng dữ liệu thu thập nào giờ để quyết định liệu giá cho một địa điểm và thời gian đã chọn có thể thay đổi không trong vòng 7 ngày, để du khách biết được có cần chờ hay đặt vé ngay.
Điểm theo đánh giá của khách hàng KAYAK
Ưu: "The flight never occurred. The first leg of my flight from Ho Chi Minh was cancelled and I was not informed. I discovered this when I went to check in. I called Kayak to resolve this since I had confirmation of the booking and was placed on hold. After 2 HOURS I hung up. At roughly 4:00 am I spoke with someone at Kayak who confirmed the flight was cancelled and that I was not contacted. An offer was made to put me on another flight a day later but that was impossible because of needing another Covid test. I was able to arrange another flight that was more expensive."
Khuyết điểm: "I would like to be reimbursed the difference in flight cost since I was not informed about the flight cancellation."
Ưu: "Nice staff"
Khuyết điểm: "More Movies and TV shows"
Khuyết điểm: "food"
Ưu: "even though I was in Economy class, the seat was comfortable, the food was good and the flight attendands were attentive and polite"
Ưu: "they assisted my aunt very well all through out her flight"
Ưu: "I wish all long haul flights were like this. Very clean and well maintained cabin space, good quality food, very attentive, helpful and polite cabin crew. Never thought I’d be able to say this, but the 14 hour flight with two young children in economy was a really enjoyable experience with JAL!"
Khuyết điểm: "Really no complaints"
Ưu: "It was impossible to breathe throughout the 13-hour flight. It was very hot and humid. Several people asked for the temperature to be adjusted but they never really took care of it. The food was really cheap and stale--quite a disappointment for an expensive flight Tokyo-New York."
Ưu: "I love Japan Airlines. The service is always impeccable. The stewardesses are really nice and very efficient."
Khuyết điểm: "Na"
Khuyết điểm: "angled flat seats."
Ưu: "Crew was great, just like Japanese specific hospitality. Crew clean up toilet and keep refilling toilet supply. Airplane was nice and clean. Entertainment equipment was up to date."
Khuyết điểm: "I could not log in in JAL website using mileage account. They said it has been maintanance mode for a while and could not tell when it would be completed. I tried a month later but the problem was not solved. They foward any problems and inquiries to reservation center but calling the number won't find anyone to talk. Always they put me on hold for hours and never reached anyone. I have food allergy and tried to request for special meals but the option was not there under my eticket number as described in their website. They say the option may not be available because I purchased my ticket from 3rd party, not from JAL or it was code share flight. Very inconvenient. I had to skip 2 meals out of 3in leaving for Japan. I got very hungry at the end of the flight...."
Ưu: "Comfortable business class seat. Flight was on time. That’s what I wanted."
Ưu: "Flight time was not bad, not too long"
Khuyết điểm: "Food options were bad, I offered to pay money for something better, didn't even have an option to pay for better meals, I don't think better meals existed for coach."
Khuyết điểm: "How about being stranded at Narita Airport due to bad weather AND not helping your passengers rebook. Told us the flight was cancelled at 10:30pm when suppose to fly out at 7:30pm. No trains or hotels available, only way to rebook was through their phone service? Which didn’t open until 8am. Why not rebook at the ticket desk, guess what? You can’t!"
Ưu: "Food was excellent and service came frequently. In-flight entertainment was amazing."
Ưu: "The seats were comfortable for economy, but that's about it. Unfortunately, everything else ranged between mediocre and okay. For non stop to Japan, I'd rather fly ANA."
Khuyết điểm: "The whole entire class system that they are beholden to as if we're still living in feudal Japan. Swiss & Lufthansa serves more meals and at higher quality than JAL. The drinks were also blah. JAL focuses more on their Business Class and First Class Passengers. Even their luggage comes in first."
Ưu: "Premium comfort seats are worth it especially on longer flights; totally recommend. Plum wine is a great add to menu"
Khuyết điểm: "You need to call to reserve seat. Then was told I could only upgrade at the airport and not on the phone, risking to loose the few available premium comfort seats. Old movies. Poor red wine. Food still just okay."
Ưu: "Crew was polite and courteous, spoke multiple languages, they came around multiple times to offer beverages, pilot/staff kept us informed about reason for delay to gate, arrived earlier than expected, usb charging available, bathroom was cleaned multiple times during flight, clean bathroom, and there were toothbrushes/sanitary pads available in the bathroom, and enjoyed that they had Haagen Daaz ice cream."
Khuyết điểm: "The pocket in front had no room to put a drink/bottle. Food was relatively better compared to other airlines but okay. Movie selection was good but compared to other airlines has less."
Ưu: "The crew was excellent and the gluten free meal I requested ahead of time was the best airline gluten free meal I've ever had!! :)"
Ưu: "It was pretty comfortable for a 14hour flight and all the flight attendants were super nice and very helpful. Different then most airlines in my opinion. Next time I go to Japan it will be with Japan Airlines no doubt!"
Khuyết điểm: "The only thing I didn't like Was leaving the plane."
Ưu: "The food is good. The seats for regular economy are a bit more spacious. They also have some deal with fast food restaurants, Mos Burger and Yoshinoya so sometimes you can get their air version of the fast-food meals. I had Yoshinoya and it was pretty good. The entertainment was okay, the only 2 things I wanted to watch was John Wick 2 and Guardians of the Galaxy 2, but the movies change every month so it was probably a bad batch. Also free toothbrushes and toothpaste available on the plane and a self service snack area. Overall it was great."
Ưu: "Crew service responsive and helpful."
Khuyết điểm: "Poor vegetarian meal (mostly vegan rather than vegetarian and without condiments). Problems using entertainment screen, which would get stuck and also have to go through many steps (confirmation screen, language) to see maps each time."
Ưu: "The crew was always super polite and looked very professional and overall just great. The food was delicious, though the portions are small haha. I had my time behind and I was super late to boarding but the crew came looking for me and they were super nice. Definitely recommend them. Miles better than China Airlines and any of the USA based airlines too. The movie selection was pretty good and the seats were roomy and comfortable."
Ưu: "Japan Airline is a notch above the rest. The services was constant and consistent, the food was delicious and abundant, and the seats were comfortable. I was surprised at how often they would go up and down the aisles checking on passengers, picking up trash, and serving small food items. To top it off towards the end of the trip they put toothbrushes in the bathroom so you can leave fresh, awesome."
Khuyết điểm: "I really dont have a negative things to say, I was really happy with the service. Especially since I hate flying this make the trip so bearable."
Ưu: "Friendly and respectful staff, great meals, tasty!"
Ưu: "Everything bad"
Khuyết điểm: "Bad customer service, I don't speak English good , can't understand them jet blue"
Ưu: "Nothing I like , when u buy the ticket they're so nice , but after paid they're very bad, never take care of you, u ask them some help, they're can't"
Khuyết điểm: "They every bad customer service, I never seen before"
Ưu: "on time and excellent service"
Khuyết điểm: "a bumpy ride compared to our flight from NY to Japan"
Ưu: "Good service, good food. On time arrival. Comfortable seats. Great airline."
Ưu: "Staff was great and plane was clean"
Khuyết điểm: "Not anyone fault but I wish seating was better fitted in economy for taller people"
Ưu: "I liked that the flight attendants were attentive and gave us all refreshments in a timely manneR."
Khuyết điểm: "The seats were small. But then again, I think that would have been a complaint for all airplanes."
Ưu: "The most polite and attentative flight attendants and great food options."
Khuyết điểm: "Nothing"
Khuyết điểm: "Same thing as above"
Ưu: "I asked for a window seat but if was not available. I was told to go to an information desk which were not too close and it turned out that they couldn't help."
Ưu: "Overall flight was comfortable and staff was friendly."
Khuyết điểm: "No details were provided about the food on offer. I didn't know what I was eating and no options were provided"
Ưu: "The flight staff was excellent on my flight back to JFK. They were very attentive and kept a smile. There was never a time where I felt uncomfortable. There was open seating on the flight and the staff allowed passengers to relocate for increased comfort. It was a nice flight."
Khuyết điểm: "The food on my flight was just ok. Going out to Japan the food was pretty good and I really enjoyed it. I was a little disappointed on the way back."
Ưu: "Excellent custumer service including cabin attendants' attentiveness and pilot's warnings of turbulence. Great in-flight entertainment. I liked the special touches such as the small snack and water bar available throughout the flight, and the breakfast Kumamon special. Clean bathrooms are very very appreciated."
Khuyết điểm: "The only bad experience was when we were boarding, and I asked whether I could take a newspaper and the business class flight attendant snidely said that it was only for business class. I understand the comment, but her expression and tone were unnecessary."
Ưu: "delicious meals with good drink selections. cabin crews were nice and have smiles on them all time. I saw crew provided excellent services to a young mom traveled with 1 kid and 1 infant with her mom on board throughout the whole flight which were impressive."
Khuyết điểm: "I believe the air line cut down snacks between meals (my flight were 13 hours) which was little disappointed. Restrooms were not as clean as before although they were way better than other airlines. Crew's English speaking still need improvement. Please keep up the good works! I will flight JAL again soon."
Ưu: "Very attentive and polite staff. Was given a free upgrade as well, very much appreciated."
Ưu: "The seats very comfy. The food is so good. All including flight attendance are very polite people. Overall they are excellent compared to others that I flew with so far for my business trip to other country. Will be my first choice for my next trip!."
Ưu: "Premium Economy had good seating space and leg room."
Khuyết điểm: "No wifi access"
Ưu: "flying JAL is always a pleasure. The flight attendants are consummately professional and the entertainment system is top notch"
Ưu: "Food was really good!!! It was way"
Ưu: "Excellent service"
Khuyết điểm: "Not a lot of vegetarian options"
Ưu: "Great service. Great seat."
Ưu: "Very nice"
Khuyết điểm: "Good"
Ưu: "Premium economy is marginally better than economy in terms of seat."
Khuyết điểm: "Probably worst food ever on a flight. Crew, from Hong Kong, struggled with either Jaoanese or English."
Ưu: "Good service"
Khuyết điểm: "N A"
Khuyết điểm: "A330 business class seats ate almost lay flat. Seats are older and don’t fully flatten out anymore"
Ưu: "Korean Air is the best. Hands down."
Khuyết điểm: "Movie selection was poor."
Ưu: "Clean facilities and polite staff. Made the 14 hour trip much more tolerable."
Khuyết điểm: "More JFK related than anything. 20 minute delay on Yvette tarmac due to gate related issues but that's not the airline's fault."
Khuyết điểm: "nothing"
Khuyết điểm: "More offers of water and drinks."
Khuyết điểm: "Inconsistent entertainment system"
Khuyết điểm: "would not accept my confirm check in on line"
Ưu: "Comfortable seats. Excellent and courteous, and friendly service."
Khuyết điểm: "DID NIT LIKE THE FOOD. POOR QUALITY AND PREPARATION!!!"
Khuyết điểm: "Korean Air is amazing but Flyus.com is horrible."
Ưu: "Everything except boarding."
Khuyết điểm: "Check in was very slow, the flight was late and missed connection"
Ưu: "Excellent service and delicious food and clean."
Khuyết điểm: "No wifi on board. Not many movies."
Ưu: "Considerate and attentive airline staff, clean facilities, great entertainment. Couldn’t ask for a better flight experience!"
Ưu: "It was our first international flight and everything was fine."
Ưu: "Sat on the runway for 40 mins with no explanation"
Khuyết điểm: "Delayed flight"
Ưu: "flight crew service and timeliness of the flight, email update on flight status"
Khuyết điểm: "baggage claim was very slow took about 45mins to receive bags after arrival to JFK"
Khuyết điểm: "High chance of getting delay, this is mostly because of the nature of Korean air."
Ưu: "Best service, clean airplane, flexibility check-in procedure,"
Khuyết điểm: "Food was not good except bibimbap. I ordered instant noodles instead."
Ưu: "Smooth boarding"
Khuyết điểm: "Being seated in the back Luggages coming in last when my friends who travelled with us got theirs way way ahead of us"
Ưu: "Again on board everything was wonderful. The A380 was the most comfortable plane I've ever been in. The food was delicious and the staff was pleasant and friendly."
Khuyết điểm: "Due to weather we had to reroute from JFK to IAD. we waited 3 hours for our bags and then were told to get to NYC we had to pay out of pocket and would be reimbursed later. I was injured and in a wheelchair and this was not only a major inconvenience it was also poorly handled for someone who needed additional help. It was every man for himself. I was very disappointed"
Khuyết điểm: "nothing"
Ưu: "very accommodating for handicap"
Ưu: "I liked that the captain was very informative. We were on the plane for awhile and captain let passenger know why and when the plane was going to take off. The crew were very friendly and ready to assist."
Ưu: "I called prior to my flight and they told me due to long layover I would be provided with a hotel- usually the Hyatt, when I arrived they told me usually but not in my case. 18 hrs layover- no food or anything provided. Never again"
Khuyết điểm: "Everything!!"
Ưu: "The service was good"
Khuyết điểm: "Sitting down 5 hrs it was very painful to be sitting that long. My seat eould heat up and it was uncomfortable also. I couldn't sleep during the flight."
Khuyết điểm: "Crew members are fed up with arrogance. I had to beg them to get a cup of water."
Ưu: "The plane was clean and the staff was great."
Ưu: "The crew was so helpful and accommodating with my meal and all aspects of the flight! They were just so nice and I usually done get that with other airlines that I've flown. They were so accommodating it was my first time flying Korean air and I would definatly fly it again! You have plenty of leg room and it was just a pleasant flight!"
Khuyết điểm: "I wish they had a few more updated movies and kids movies other than that no complaints"
Ưu: "food selection & crew courtesy"
Ưu: "The service provided was of a high standard. See the comments mentioned above,"
Khuyết điểm: "The reading light has to be a bit more directed to the person sitting in the aisle seat."
Ưu: "Awesome trip"
Khuyết điểm: "No complain. The crew did great service."
Ưu: "It was very good and I am exciting to get back with Korean air too!"
Ưu: "Timely and professional services,well polite and corteous staff"
Ưu: "Great plane, great service. Favorite airline when flying to Asia. The BEST crew in the air."
Khuyết điểm: "Other passengers, but KA can't control that."
Ưu: "Just about everything"
Khuyết điểm: "In priority class the space was narrow when accessing the aisle from the window seat"
Ưu: "see above"
Khuyết điểm: "Would love more Movie and TV options, especially light of the length of the trip"
Ưu: "Service was very good"
Khuyết điểm: "The food was marginal and they have a very poor selection of movies ( Korean and all other movies)"
Khuyết điểm: "None"
Ưu: "Staff are first class....efficient, polite...anxious to please. very well organized flight."
Khuyết điểm: "I bought my ticket last minute not realizing that my lay over in Korea was 12 hours I arrived in Korea at 5:30 am, stayed at the airport , slept , walked, ate, sleep patiently waited for my 1930 boarding I finally boarded and was told in their broken English that I am going to be inspected I was thoroughly searched, my pursed was inspected, my body was inspected ,the asked me to open both of my hands and they run a white strips into my palm( I'm a nurse ) and the first thing that entered my mind was they were checking me for drug screen I am very bothered with what happened , Korean airlines makes their passenger have a long lay over and at the end will be thoroughly searched because she stayed in the airport too long How is Korean airlines going to support this insult!!! Anyone tell ne"
Ưu: "Lots of space on airbus. Great choices of entertainment though Singapore airlines has much more choices."
Khuyết điểm: "I'm vegetarian/vegan so that is my only negative thing. They only had meat & seafood. Airlines should be more aware of being sustainable & food is definitely one of them."
Khuyết điểm: "Boarding and long waiting time after arriving at the airport"
Ưu: "After requesting a special meal, the flight attendants made absolutely sure of my identity before passing the meal to me (which was GREAT!). Having the pillow, blanket and headphones ready in place when boarding was considerate of Korean Air. Of course, no matter what, having to ask people to accommodate the requests to use the lavatory got old really fast (I had a window seat) but it's what had to happen. Overall, for such a long flight, the airline is a pleasant one with which to fly."
Ưu: "The time is not delayed"
Khuyết điểm: "food. antertaiment"
Ưu: "So very accommodating and friendly. The standard for customer service."
Ưu: "The crew was very respectful and nice"
Khuyết điểm: "More movie selections"
Ưu: "All american carriers shold learn from Korean air about the service."
Khuyết điểm: "None"
Ưu: "Courteous and attentive service. Generous with extras (e.g. wine, meals). The entertainment options (movies, TV, music) made the 13 hour flight pass quickly. I was even able to catch a few hours' of sleep thanks to the ample leg room and a seat that reclines more than 15 degrees. Finally, the fellow passengers (mostly Korean) were quiet and polite, which made the flight all the more delightful. This is definitely my goto choice for trips to Southeast Asia."
Ưu: "Food, staff, comfort, boarding, amenities + minimal turbulence!"
Khuyết điểm: "Baggage handling (rough), de-planing."
Ưu: "The crew took care of us during a strange virus affected flight."
Ưu: "Entire crew members, food, hospitality & aircraft."
Khuyết điểm: "I am diabetic patient & I couldn’t get my aisle seat so, I had to wake up my both side passenger too often. Missing my Hindi movies."
Khuyết điểm: "Good"
Ưu: "Timely schedule"
Khuyết điểm: "Foods and beverages quality/variation"
Ưu: "Service Quality"
Khuyết điểm: "Seat does not recline"
Ưu: "Great experience overall."
Ưu: "Food and services were great"
Khuyết điểm: "Not a large selection to view on the TV"
Ưu: "Crew is awesome and nice"
Khuyết điểm: "The seat was extremely uncomfortable."
Ưu: "Nice comfortable flight at convenient times. Great cabin crew and service."
Khuyết điểm: "Nothing. It was perfect. Comfortable, cute stewards"
Ưu: "The service from the check in to the flight attendants were excellent. both flights were on time and the flights were very smooth."
Khuyết điểm: "the plains were older and their chairs didn't recline too much, which gets a little uncomfortable during very long flights."
Ưu: "The seat, service and food..all is great as always."
Ưu: "Great service by the crew! Excellent food and flight was on time,"
Khuyết điểm: "Film and movie offerings and music entertainment while on board should be improved with more selections."
Ưu: "The entertainment touch screen didn't work at first, but mentioned it to a crew, it was rebooted right away and worked fine after all. Thank you."
Ưu: "Friendly crew, delicious meals, comfortable seats. Would fly no other airline to Japan."
Ưu: "After some considerable panic at losing my long confirmed seat assignment as a result of weather problems in Tokyo, the doors ended up closing with at least 20 empty seats in coach. (Boeing 777-300)"
Khuyết điểm: "Although it is served with care, the food on ANA (in coach) ends up being a bit too Japanese. I understand this carrier needs to cater to a broad cultural and geographic audience, but I think they make it too complicated. Giving meal service a decidedly Japanese angle results in main courses that are mush, and sides that are OK. Good yogurt, decent fruit, delicately prepared salads, delicious cookies and hagen daz are pretty simple and make the meals fun. (especially since chop sticks are always included), but the ovens turn the main courses into a stinky and kinda nasty thing. I wish they would simplify."
Ưu: "easy check in."
Khuyết điểm: "can't choose my own seats."
Khuyết điểm: "First, I did an online check-in and was able to secure a seat for the first leg of the flight, but was able to get any information on my second leg. So when I arrived at the Thai Airways counter to load in my bags I asked the Thai Airways representative about the missing information. His response was that he could not get into the ANA system and that I have to go to the ANA counter to ask for that information. Given that my layover in Narita was only about 45mins landing to going to the gate, I was not comfortable with not knowing if I would be on that flight or not. The Thai Airways representation at the boarding counter did help me a bit and got in touch with a guide in Narita to help me get my luggages and get to gate properly. I wanted to note that we did not arrive in Narita on time due to the high air traffic so the plane had to circle around for 15 mins. When we finally landed I had about 15 mins to get through the custom and ran to my gate. When I received my ticket I was shocked that I got a middle seat on a 13 hours flight! If I have known this earlier I would have paid for a better seat, but since I was not able to check-in online and didn't receive any info about this flight prior to boarding I was not allowed to change on this full flight. In addition, the plane ride was awful. The food was disgusting and the seat was very uncomfortable. The seat did not even recline back! I don't expect much from a short distance flight but for a 13 hour long flight, I at least expect the seat to be slightly better than sitting on a rock against a brick wall. All in all, this was a HORRIFIC EXPERIENCE I went through. The stress and the discomfort on the plane was an experience that no one should ever feel while traveling. It was an awful nightmare on an ANA flight. I would like a refund on this flight with no exceptions. Sincerely, Jessica Saesue"
Ưu: "Aircraft menu and service"
Khuyết điểm: "Aircraft seat pitch"
Ưu: "The plane wasn't that full so I had a lot of space."
Khuyết điểm: "the seat itself is still uncomfortable to put in the extended position to relax. Plus the headrest doesn't move very well so it's hard to get a comfortable head position when trying to sleep. The crew took forever getting everyone on the plane I have no idea why it took so long considering they're worn so many people on the flight. The food wasn't very good except for the marble loaf."
Ưu: "I loved flying Ana. I cannot stress enough how exemplary the service was and the overall comfort/experience was one of the best I've had. I am looking forward to flying with them again next year when I return to Japan."
Ưu: "Flight left on time, service is good and also good entertainment options. Food is a bit so-so frankly but not bad."
Khuyết điểm: "They take a long long time to let economy class deboard on arrival even after the doors are open. Biz get off first naturally but the staff are sometimes chatting to them for a rather long time."
Khuyết điểm: "Width of the seat for me was bit tight when in a flat bed position."
Ưu: "The service, our seats, overall comfort and cleanliness of the plane."
Ưu: "There were very entertaining channels availabe. Very few in English and non in my native language i.e. Urdu."
Khuyết điểm: "The food. Though it's Halal but very poor quality you should have to improve it."
Ưu: "I like the food, service, and punctuality."
Khuyết điểm: "Nothing I do not like"
Ưu: "Food and movies options."
Khuyết điểm: "Not enough help to put my carry on on the overhead luggage storage."
Ưu: "Service and food"
Khuyết điểm: "Seats need more padding -- perhaps an optional pad for some customers. It may be impossible to avoid literal butt hurt on a 14-hour flight, but an additional seat pad probably would have helped. Little Japanese woman next to me had one and I think she was quite comfortable."
Ưu: "Great flight"
Khuyết điểm: "Food"
Ưu: "Even in economy class, the seats are wider than most American airplanes, there is a pedestal for the feet and the seats recline deeper. The service is excellent, very friendly and accommodating.We left on-time and arrived on-time. When flying again to Asia or SE Asia, I will definitely book ANA."
Ưu: "Meal from KUL to HAN was tasty. The separation of the gravy based dish from the rice was a great idea to prevent the soak up. Personal touch screen responsive and quality definition."
Khuyết điểm: "They refused to board because the united dis not allocate the flight date and ANA check in counter did not help to coordinate."
Ưu: "Good service."
Khuyết điểm: "Was put on "Standby", even though I was traveling with my teenage daughter, and I arrived more than 2 hours before departure! I ended up getting a seat, but this was unnecessary stressful (there were some seats left in business, so they knew I was going to get a seat eventually. They could have told me I was going to be able to go at check-in)."
Ưu: "Everyone is super nice."
Khuyết điểm: "nothing"
Khuyết điểm: "The crew was very polite, the best that I have ever seen . I noticed this polite behavior in all Japanese service people in Japan too. Very gracious, It is in their culture. The only problem for me in such a long trip it was that the chairs couldn't move back for a more relaxed position, but overall it was very good ."
Ưu: "Very attentive, professional crew."
Ưu: "service and comfort in Premium economy"
Khuyết điểm: "ANA's food quality went down so much. Its basically as bad as united meals. Very sad."
Khuyết điểm: "Flight attendants didn't speak English; no amenities provided (toothbrush, eye kit, etc.) like Etihad and Qatar provide in economy. There weren't a lot of meal options. There should be double the movies and music offered given that you can go through all of the offerings in one or two legs of a trip. I had four. BBC news didn't work on any leg of the trip and the Japanese news was in Japanese only, no English."
Khuyết điểm: "There was turbulence at the beginning of the flight so we couldn't get the snack that we ordered. When the turbulence died down, the flight attendants did not bother to complete the food service for snacks or drinks ordered. I had to get up and ask twice. They were not present much at all in BUSINESS CLASS. So that's why I rated the experience as poor. The international food choices are poor. They do not taste good. I think I have to stop flying ANA. Kisha"
Ưu: "Staff was nice and attentive"
Khuyết điểm: "Uncomfortable seats. Don't recline. Could use more film choices."
Ưu: "Unexpectedly upgraded to business class - fantastic way to start a business trip... Food was amazing, and the seats and legroom are of course paradise compared with economy class - thanks ANA!"
Ưu: "The crew was courteous and helpful. The food was good. The seat and bed comfortable."
Khuyết điểm: "There was really nothing to dislike. The video choices could be more imaginative."
Ưu: "The padding seems inadequate especially for medium and long hauls. It hurts sitting in the seats after 2 hours into the fight."
Ưu: "All flights were on time or early."
Ưu: "This can be relative but compared to USA airlines, most international airlines are so much better. ANA - the service is great - attractive, good looking flight attendant like the way it was back in the 70-80's., food was great and a wide selection of movies. For a 16 hour flight, ANA is the way to go."
Ưu: "On time, great crew and service."
Ưu: "Great entertainment selection and food"
Ưu: "So much legroom and really friendly staff. The boarding was easy and so was deboarding. Was pleasantly surprised at how much more comfortable and efficient."
Ưu: "ANA operated flight was good - new plane, comfortable seats, good food, good service"
Khuyết điểm: "Entertainment options could be improved - for ANA flight, there weren't very many English-language movie options. It was mostly just action movies and none of them were very appealing to me"
Khuyết điểm: "no"
Ưu: "The service was outstanding! All of the flight attendants were amazing!"
Khuyết điểm: "Better movie selection. Better organized boarding in Frankfurt"
Khuyết điểm: "Boarding was delayed for 25 min and was no information for that. Otherwise everything was good"
Ưu: "checking in at Changi Airport is always a pleasure, helpful friendly staff"
Khuyết điểm: "the food is disgusting"
Ưu: "The crew is usually really good."
Khuyết điểm: "The ground staff at Frankfurt airport was not very good. Seemed slow lazy and difficult at times"
Ưu: "Crew was amazing"
Ưu: "Very cramped seats"
Ưu: "Food, Entertainment."
Khuyết điểm: "Harder than usually landing"
Ưu: "everything..Singapore airlines is a amazing airline !!! there is a reason why they are no 1 for so many years..."
Khuyết điểm: "Reservation online"
Ưu: "Crew amazing. Seat super comfortable"
Khuyết điểm: "Nothing!"
Khuyết điểm: "Excellent service"
Ưu: "Extra leg room, great service and good food."
Khuyết điểm: "The entertainment system feels dated (no touch screen) manual rewinding of movies, selection of movies"
Ưu: "Lie-flat seats in business class"
Khuyết điểm: "4 hrs delay due to failure of Singapore Airlines to have a working plane on site at the appointed time. Even worse: chaotic deplaning with one crew member telling passengers to deplane and another yelling at them in the bridge for doing so. A mess of lines trying to get a new boarding pass for a rebooked missed connection—at the front of the line the agent said oh, you need to wait in this other line. Agents had no clue where to direct passengers and gave incorrect directions that necessitated more waiting. No updates to new flight time in the business class lounge. Once the flight was in the air, service was terrible. Attendants would ask for orders, then never bring them or bring the wrong thing."
Khuyết điểm: "Screaming children. Totally clueless, rude flight crew. Next time kids are screaming for three hours straight on a red eye, maybe offer the parents some assistance. Makes the “perks” like hot towels seem ridiculous when staff are completely indifferent."
Ưu: "Great service always smiling, flight on time, overall a great way to fly."
Ưu: "Cabin crew was top notch - even in coach they could not be more accommodating and customer friendly. US airline flight attendants don’t even come close to this team that truly serviced the cabin for 8 hours continuously without the typical hiding in the back of the plane and chatting. Very encouraging that genuine care in the air is very much alive and well on Singapore Air! I will fly them every chance I get!"
Khuyết điểm: "That my flight had to end and I know my next US airline flight won’t come close to this kind of experience! Air travel doesn’t have to be a cattle herding process with peanut treats on cross country flights - shame on the US carriers - I strongly suggest they fly Singapore Air to see what true customer service feels like!"
Ưu: "Finally, I could go to my final destination as planned by transmitted to Korean Air flights."
Khuyết điểm: "My first flight of JetBlue from Olandor to New York was delayed that leading to my connecting flights to my destination were missed. Now, my suitcases have been missed, too."
Ưu: "It's not the cheapest way to fly but it's a great way to cross the Atlantic. Seats are big enough for 2, really. Lay flat beds make the night crossing east tolerable. You really can get several hours sleep. The cabin crew is outstanding, patient, and extremely responsive to requests. Two meals served were excellent. Entertainment choices were complete. After a number of flights in Economy on other airlines I'm spoiled by Singapore Airlines and also by Business Class. And their fares seemed much less than others for the JFK to FRA route. Had no idea this level of luxury existed on an airplane."
Khuyết điểm: "My seat assignment was moved without explanation on our return flight, FRA to JFK. That was disappointing. The gate folks were apologetic but no real explanation given."
Khuyết điểm: "Food"
Khuyết điểm: "Flight attendants were bot friendly, appearwd to be botheted when askes questions or requests were made."
Ưu: "Staff was polite and accommodating"
Ưu: "I dropped my scarf and only realized after I was seated. People were still boarding and I told a young man attendant and he found it and brought it to me. And he was such a gentleman too! Wish I knew his name but it was Frankfurt to JFK 835am flight on April 3rd. Thank you again!"
Ưu: "Everything was good"
Khuyết điểm: "No complaints"
Ưu: "Singapore was fine and helpful with a crazy problem JustFly created then didn’t fix."
Khuyết điểm: "JustFly billed the wrong price, then to fix that,created a new ticket with my name misspelled and failed to cancel the original ticket. We later upgrade seats via Singapore then discovered the duplicate booking and misspelling. To fix that JustFly cancelled the booking with the seat upgrade. Singapore restored our upgrade at the airport but only on one direction so we had to go through it all again."
Khuyết điểm: "Inflight entertainment wasn't as extensive as in previous years."
Ưu: "I liked the space I had to stretch out, 3 seats to myself in economy enabled me to get some solid sleep between meals. The crew werebalways very polite and friendly."
Ưu: "EVERYTHING was great...from check in to the entire experience on board. Extremely friendly staff to delicious food and a great choice of beverages! Clean and tidy aircraft with lots of extra amenities. Pleasant flight, pleasant arrival. Always a great way to travel!"
Khuyết điểm: ""Customs" at JFK came to an entire halt. All passengers where stuck in the welcome hall for 1h, without any information, why held there and why nothing was moving forward. All CBP booths were closed, but 8 (eight!) employees, who normally direct arriving passengers to the kiosk-machines where hanging out in two groups sharing private stories and having laughs instead of at least informing passengers, what was going on. Lots of passengers where outraged...a couple in their mid 70s in front of us had to sit down on the floor, since they had circulation problems from standing in line so long. Sadly, JFK isn't what it used to be anymore."
Ưu: "wide seats. great service. on time."
Khuyết điểm: "food was not as good as one would expect."
Ưu: "That the A380 was only 70%full, resulting in me getting three seats to myself. I was able to stretch out and sleep for most of the flight. Food and service were top notch. Better value than Lufthansa or American, for the overall flight experience. You could fly cheaper, but not better, in economy."
Khuyết điểm: "Though we landed early at JFK, we had a one hour wait on the tarmac until one of the only two gates capable of receiving an A380 opened up."
Ưu: "Ontime, airline stewards were excellent and tv entertainment very good"
Khuyết điểm: "Nothing"
Ưu: "Excellent service & comfort"
Ưu: "Great service"
Ưu: "Best serves ever will fly every time"
Ưu: "Love the service at Singapore Air. Very attentive and accommodating."
Khuyết điểm: "Security at Frankfurt airport was horribly slow. Also, audio jack didn't work properly. Not sure how often that's checked."
Ưu: "I got in some exercise during the delays and gate changes"
Khuyết điểm: "Delay after delay, gate changes, lack of care from employees, missed a day of vacation in Germany, missed out on photos and memories"
Ưu: "Made Econ class feel like biz :)"
Khuyết điểm: "Extremely cramped flight in regular Economy."
Ưu: "The crew, the food and the comfort was fantastic. I was in economy and even with a full flight I was still comfortable."
Khuyết điểm: "It would have been nice if wifi was free considering it was such a long flight"
Ưu: "Crew was attentive and nice."
Khuyết điểm: "Cabin was beat up and worn out."
Ưu: "everything great, every time again"
Ưu: "The meals were great, the seats very comfortable, the entertainment system very good as well."
Khuyết điểm: "The Internet was very expensive and very little. I was disappointed, and had to ask 3 times to different attendants to help me set it up. They were not acquainted with the process at all."
Ưu: "The flight experience was pretty great overall.."
Khuyết điểm: "I didn't like that interacting with their websitewas not very iser friendly or reliable. While most domestic airlines allow you to easuly interact with your itinerary I pretty much had to just show up and hope everything worked out. Also no alerts or other functions."
Ưu: "The food was great!"
Khuyết điểm: "The announcements coming from the boarding crew were not clear or hardly under stable."
Ưu: "Everything, got to love how smooth those A380s are, plus the service and food is impeccable. Also so much entertainment!"
Khuyết điểm: "nothing"
Ưu: "This was the second time that we were able to fly to Germany with Singapore airline. I will always try to fly with them in the future. I have been on numerous transcontinental trips and I rank them as number one. They make me feel like I am welcome."
Khuyết điểm: "There was very little leg room for people over five feet tall. Everything else was exceptional."
Ưu: "Service is good even in economy class."
Khuyết điểm: "Chairs on the new A380 although more comfortable than the Boeing 777 are still very uncomfortable for sleeping in the economy class. Plane is so big that it takes a while for first and business class to load and unload. Luggage took forever to unload for the same reason."
Ưu: "I loved the touch of luxury, even sitting in the economy , the hot towels, the good food , attractively prepared , the free wine and the courtesy of all the team. This was my third time flying with Singapore Airlines and I hope not the last time. The big plane flew so quietly, it was a wonderful flight."
Khuyết điểm: "Like in all airplanes in economy the seats are too close , but when you cannot afford to fly differently it was okay, there was at least leg room."
Ưu: "Food was fantastic, everyone was friendly, plane was clean and orderly."
Khuyết điểm: "The forced checking of bags of anything over 7kg, in spite of size, is ridiculous. Have now been waiting for over an hour at JFK waiting for my bag when it was small enough to keep in the overhead bin. I fly internationally once a month and never have to do this. A complete waste of my time."
Khuyết điểm: "More movies."
Ưu: "The entertainment, lots of movies and TV dramas to choose from."
Khuyết điểm: "Better communication about delays. We didn't taxi into terminal for close to hour and half after landing. Flight attendants insisted passengers must unplug headphone once landed. Some passengers (those in the back) weren't allow to use the bathroom though plane was stationery for 1 1/2 hr."
Khuyết điểm: "Flying a different airline would have been better"
Ưu: "The in-flight entertainment options were rather sparse (compared to other airlines I've flown in the past e.g. Singapore Airlines/Qatar/Emirates). However, everything else was pretty good. The bathrooms were maintained throughout the flight and I appreciated the water bottle so I wouldn't have to keep waiting for the little trays of drinks to come around."
Khuyết điểm: "No comment"
Ưu: "Everything normal except food"
Khuyết điểm: "Food"
Ưu: "Never flew with them before. Was better than expected. Very nice!"
Ưu: "I have visited Taipei three (3) times. It’s a beautiful place to visit."
Khuyết điểm: "The departing flight from Taiwan was delayed so our arrival to jFK sa late."
Khuyết điểm: "There was nothing we didn’t like."
Ưu: "stewardesses nowhere to be found...food lousy...late also..."
Ưu: "The flight attendants."
Khuyết điểm: "Narrowed sits."
Khuyết điểm: "Tasteless food, mediocre movie selection"
Ưu: "felt welcomed in the flight."
Ưu: "Food and service"
Khuyết điểm: "Seats not very comfortable, not enough room for knees/legs"
Ưu: "Huge leg room"
Khuyết điểm: "Not much elbow room, food was not good, very few movies selection."
Ưu: "EVA was a great flight. Stewardess were kind and gentle. I would highly recommend this airline."
Ưu: "Clean plane, super friendly crew, fast check-in and boarding. Extra points for supplying great vegan meals."
Khuyết điểm: "My only note if to add a protein to the vegan meals. Tofu or beans of some sort would've been a great addition."
Khuyết điểm: "Long wait to get to jfk terminal"
Ưu: "crew was very professional, boarding was not chaotic at all! food was pretty good."
Khuyết điểm: "Not a big selection of movie or TV shows for such a long flight"
Ưu: "I like the option of the food, the service, and the seat was good enough for economy class."
Khuyết điểm: "the entertainment needs to be updated."
Ưu: "Friendly service"
Khuyết điểm: "Movie selection"
Ưu: "The crew was fantastic. I was not well throughout the entire flight and they went out of their way repeatedly to make sure I was as comfortable as possible, including giving up two of their own crew seats to me for most of the 14 hour flight from Taipei to New York. The crew also made sure that the bathrooms were kept stocked and cleaned. This is something you don't see enough of in other airlines where the bathrooms become disgusting by around mid-flight on long-haul flights. The entertainment systems are modern and designed well for practical use, unlike some other airlines that still have many or all controls situated on the armrests. They use quality touchscreens which control everything including the overhead light and attendant call button. I also like the fact that I could check 2 bags and select my seat without any fees unlike too many other airlines are doing today."
Khuyết điểm: "While the entertainment systems themselves are great the entertainment choices are not. They have very few New Releases and don't seem to update them at the beginning of the month compared to many other airlines, such as Cathay Pacific. On long flights this is one thing that should be given more attention."
Khuyết điểm: "I watched same movies in trips took place in March and in October, EVA needs to update with it more frequent."
Khuyết điểm: "No peanuts or chips in between meals"
Ưu: "Pros: Multiple vegetarian options (Oriental option was very good) Metal utensils Thick blanket USB outlet for each seat Multiple serves of water throughout the flight Receptionists were nice Multiple amenities in the restrooms"
Khuyết điểm: "Cons: Restless flight attendants (got stepped on the foot and no apologies) Flight attendants' English abilities were questionable (when I asked for a drink, they said "wait a moment" without further explanation. I think what they meant to say was "I don't have that on the cart right now, it will be delivered later." This happened multiple times, but one time I didn't even get any response. But then again, all they said was "you need to wait" in Chinese also so maybe they are just not polite in general) They could have had better movie selections Both flights were delayed"
Ưu: "Friendly and professional crew"
Khuyết điểm: "Lack of USB ports"
Ưu: "I liked the ease of use for the entertainment system."
Khuyết điểm: "2 things. 1. The eggs on the breakfast just didn't taste good. 2. The seats were comfortable for about half the flight. After that, it wasn't the most comfortable. I am a little larger than most of the flyers (6'3"). but, my wife said the same thing."
Ưu: "Fast service"
Khuyết điểm: "None"
Ưu: "From phone customer service and ground staff to flight attendants, service is among the top. Accommodating requests for special seat. Also crew actively monitors the condition of the lavatories and keep them clean."
Khuyết điểm: "The food is just ok. Compared to Japan Airlines and Cathay Pacific, their food is less exciting. Very stingy with wine (half of a mini plastic cup and takes another round before refill). Those who are on carb free diet should make a special request prior to travel as their food is very heavy on carb and light on protein."
Ưu: "They make 15+ hours of flying feel incredibly comfortable."
Khuyết điểm: "No complaints!"
Ưu: "Everything was wonderful. People were nice, friendly, patient, and overall just lovely. The flight was very smooth and the space was reasonable and better than comparable airlines in the same class. I always fly Eva."
Khuyết điểm: "Nothing. Everything is great"
Ưu: "Great customer service, amenities and comfortable flight."
Khuyết điểm: "I don't like to connect flights between the different airlines in one trip. I had to change the terminals between terminal 1 to terminal 5 at JHK Airport. It was too confusing."
Khuyết điểm: "It seems that not enough refreshment being served for a flight starting from home port."
Ưu: "Responsive flight attendants to requests for water, drinks, snacks. Great movie selections. Clean washrooms."
Khuyết điểm: "Online reservation has no low salt option. Congee was too salty."
Khuyết điểm: "I thought the quality of the food was better on my flight from New York to Taipei, but breakfast was delicious on both trips."
Ưu: "Everything is excellent from flight to cruise to ground staff"
Khuyết điểm: "Passengers w/terrible manners such as picking nose, using teeth sticks, gases......."
Ưu: "smooth quiet, ,,, good facilities, crew is superior in every way, You do have complainers on this site,, with 374 people on board you have to allow for time ,, show some allowance for the crew, Service is not terrible, its good to very good ... airlines are not perfect situations one has to allow for that. Your staff is excellent -period,,!!! Its , hard to find better help , all,,, very professional, caring--, fast, great to work with such as over head, retrials, snacks, etc!! Thank you for a good overall experience !! John Carlisle NYC and Connecticut ."
Khuyết điểm: "more vegetarian meals on an Asian flight would be smarter, as Asians are not meat mongers like us caucasians. The quality of food served is much above average airline food,,, you have a good vendor ,, much appreciated,, thank you . The cabin is cold more blankets ( I had none) most of us had nothing to keep us warm. thank you EVA for allowing us to comment, overall ,,you are fantastic !! John C."
Ưu: "We were upgraded from economy to business. The leg room was improved and so was the service."
Khuyết điểm: "This baby did not allow me to sleep on a 13 hr flight. The flight atendants tried to help, but there should be better procedures to contain that."
Ưu: "Great airline, especially for a long flight. Would def use it again."
Ưu: "Great costumer service"
Khuyết điểm: "Food wasn't spectacular"
Ưu: "Flight was good but my luggage was mishandled. The top part of my suitcase was ripped off. Some stuff inside with was damaged."
Ưu: "Flight Attendants were incredibly efficient while still being nice and polite."
Khuyết điểm: "NA"
Ưu: "See previous comments"
Khuyết điểm: "See previous comment"
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