Haven't flown Delta in years. Very impressed by all aspets of their service. Flight was on time, efficient crew, comfortable seating, etc. Loved the text updates on luggage, eta's etc.
It was 1:45 late departure. Mechanical problems. Ugh.
The staff was attentive, very courteous, nice and well dressed. My family and I had a great experience flying Delta to Seattle and back to Las Vegas.
Why you have as a matter of the length of the customers do not understand what should be inconvenienced, and child's mother, for one day delay forced the plane to their airplane all at the airport to cancel. you can't sleep at night.And inhospitable to really disappointed in the Delta holding a microphone in front of boarding, employees.Be inconvenienced like this you have to ask why we are paying.
Everything was great except the hour delay.
Only thing was tsa lines was a little confusing and Long delta was excellent
Paying extra for comfort plus was not worth it. Our seats had walls between them instead of arm rests that could move which did not make it comfortable for our wide bodies.
Ưu: "I had been travelling for 2 days with a bad back & everyone was so helpful with my situation."
Khuyết điểm: "3 1/2 hr delay"
Ưu: "Crew was friendly, seats really comfortable!"
Khuyết điểm: "Headphones sold for $ 2. Headphones preferably free"
Khuyết điểm: "Way exceeded my expectations!"
Khuyết điểm: "The plain from LGA had to return to the gate for maintenance, it made to ROC almost on time."
Ưu: "Crew, food, flight."
Khuyết điểm: "Could always use a wider seat. I just hate having my hips touching a stranger for the whole trip."
Khuyết điểm: "The flight was an hour and a half late."
Ưu: "After a late, crowded boarding process, somehow the flight crew got us off the ground on time!"
Khuyết điểm: "Having more than 2 harried airline agents at the gate to handle the sold out flight filled with families with babies!"
Ưu: "Crew lady serving back of plane was very sweet and I enjoyed her serving us"
Khuyết điểm: "Bathrooms were filthy, tray tables were sticky Seats were sunken in and uncomfortable Noisy air vent No entertainment system"
Ưu: "Yummy snack! Funny crew member who acknowledged seats in landing position are uncomfortable. Sing songy welcoming voices :)"
Khuyết điểm: "Aww. The movie I wanted to watch wouldn’t play.."
Ưu: "First I don’t comment on these normally, but during our flight we had a medical emergency and the crew handled it with perfection. They kept a very calm atmosphere and handled passenger with great care and professionalism. I could not be more impressed."
Ưu: "Very nice lady as part of the crew, always a cheering moment for passengers."
Khuyết điểm: "The plane was not clean. Peanuts on my feet area, plastic bag in backseat pcket."
Ưu: "Smooth flight"
Khuyết điểm: "Nothing"
Khuyết điểm: "Even vegetarian Hindu food was ordered over the phone. We're presented non veg food. When asked about the non veg food we were told that we dint order. Lie right away. Alitalia members showed worst and discrimination based behavior. Very rude. Won't travel on Alitalia in future"
Ưu: "Quick flight"
Khuyết điểm: "Not much space for Carry ons. Much smaller than most aircrafts"
Ưu: "The flight was actually ahead of time!"
Khuyết điểm: "Just not very pleasant, I guess you get what you pay for"
Ưu: "The staff where friendly and excellent to talk to. They boarded us quickly and kept us informed. The flight was smooth and comfortable. Great experience"
Khuyết điểm: "N/A"
Ưu: "direct flight from IND to CDG!"
Ưu: "love that Delta is now giving out Kind bars. Thanks!"
Khuyết điểm: "Flight left 2 hours late. Did not get adequate cabin service. Put in the back in an awful seat."
Ưu: "Good snack selection, plane departed on time, no issues."
Khuyết điểm: "Break downs again... At least this time they found another plane."
Khuyết điểm: "It was a smaller airplane."
Ưu: "No wifi couldn’t do any work"
Khuyết điểm: "Was looking forward to completing some work but the wifi never came on."
Ưu: "It was on time"
Khuyết điểm: "It was crowded and cramped."
Ưu: "We were not happy with our flight my flight got cancelled 3 times I miss work they need to reimburse us and also reimburses the hotel cuz we had to stay at a hotel because they cancelled our flight three times and then our flight that we went out on Monday was late because of a flight attendant arriving late to the hotel to the airport"
Ưu: "The quick flight was nice, the flight attendants were super sweet and kind and were willing to give me extra snacks when I requested for them. No screens on this flight, but understandable since it was such a short flight :)"
Khuyết điểm: "Nothing"
Ưu: "The crew was friendly, relaxed, made everything seem like a breeze"
Ưu: "The flight attendants were very nice and the boarding crew. From the time I walked up to the counter at LGA to the time I exited the plane in CLT, I was treated so kindly and with such respect. Kudos to the Delta Crew."
Khuyết điểm: "The FLIGHT!!!!! There were delays. Scheduled take of time was 6:59 PM. We took off at 735 PM. Once I was on the plane, I started kicking myself in the you know what because I knew immediately I was scammed. I had purchased a 1st Class ticket for $400+, only to find that my comfort would be the equivalent of that if I purchased a ticket in economy. My long legs would still be cramped. For the past few years, I have been purchasing 1st class for it's spaciousness. On this flight, on the RCJ700, I did not fly comfortably. The space was very tight, and I was able to stretch my legs as if I sat in economy. This was by far, my most uncomfortable flight ever. SMH; A WASTE OF MY HARD EARNED MONEY!!!!!"
Khuyết điểm: "The fact they wasted two days of my trip with my son travelling from the U.S. to China because they didn't know about transit visa regulations. And so far they offered a 75 dollar voucher for participating merchants. Unacceptable"
Ưu: "Good do to Delta Staff"
Khuyết điểm: "Very uncomfortable, seats did not recline and seats way too close together."
Khuyết điểm: "Not enough entertainment choices"
Khuyết điểm: "Didn't stick to zones when boarding customers. Gate agent basically let anyone board during pre boarding and priority boarding, why even offer it if you aren't going to make people adhere to the rules."
Ưu: "We got to board first"
Khuyết điểm: "The seats were uncomfortable, the food was uneddible and we had to wait a very long time for our baggage"
Ưu: "Gate agent was great. Smooth boarding and very attentive flight crew."
Khuyết điểm: "The only negative was an older aircraft but the crew went out of their way to talk to people about setting up entertainment."
Ưu: "This time the tea was nice and hot!"
Ưu: "Flight was cancelled and could not be rescheduled until the 17th causing me to loose 10 days of pay at work costing me 4700usd."
Ưu: "Seats in Delta Comfort section were quite nice. Flight attendants were extremely nice, attentive and helpful. The sandwich I purchased was tasty and a pretty good value for airline/airport food."
Khuyết điểm: "Delta connect carrier not good for comfort seating and service. Would not fly them again. Would go to another airline iinstead."
Ưu: "1st class service was excellent."
Khuyết điểm: "The food in 1st class does not compare to some competitor airlines. the leather seats do not breath and can sometimes get hot."
Ưu: "Cabin was not cold"
Khuyết điểm: "Respect passenger seat selection - we were downgraded from economy plus to economy with non reclining seats! Flight crew rude - referring to passengers as “bodies”!!! Entertainment system not working. Internet does not work on most of the flight!!"
Ưu: "Hope the flight attendant was awesome. She should be filmed for training videos."
Khuyết điểm: "Update bathroom. Sinks almost too small to use with the facet type installed. Super gross bumping the sink basin in order to wash hands. Acrobatic feat to get done."
Ưu: "Delayed. Bagage mis-rerouted."
Khuyết điểm: "Be honest when bags are not routed correctly after assuring passenger twice that bags will be at the same airport they were re-routed too. Do not ask passengers for a bag delivery fee when the mistake was United's. Keep passengers informed of delayed flight and keep inconvenience to a minimum."
Ưu: "Crew really polite and nice"
Khuyết điểm: "Good flight"
Ưu: "Love the wifi and free movies!!"
Khuyết điểm: "To cramped. Only a 85 minute flight but my legs were cramping."
Khuyết điểm: "Upon checking in a boarding time was given of 0530. A line formed to get in a row 1/2. I would think business class would have a separate boarding rather than line 1. Once in line there was over an hour delay in boarding with no I repeat no information coming from the boarding agents, people were not happy as I heard many complaints. I was lucky and got a electronic notification but no reason. What a way to start a vacation!"
Ưu: "Service was friendly and attentive. Pilots handled the plan well and made up the time we lost due to weather delays!!!"
Khuyết điểm: "The entertainment and bathroom facilities were very dated. The chicken served was less than desirable."
Ưu: "On time departure and arrivial"
Khuyết điểm: "Small seats"
Khuyết điểm: "The audio and video system is not working at my seat. They said they were working on it but told me nothing they can do after 2 hours airborne. They finally compensated with a credit for future trip."
Khuyết điểm: "THe layover was only 1 hour and it was impossible to go through customs, get my luggage and re-check it and get to my next flight. I was at the gate 5 minutes before the plane took off and they didn’t let me on. I was devastated that I missed it and had to wait for the next flight."
Ưu: "All the flights were on time and the pilots terrific. They came on with information and advise. I especially liked the pilot on the travel from Hartford to Denver. he was humorous but very polite and congenial."
Khuyết điểm: "I had to print out my own labels for my bags. No one told me this . Mind you, I was already in line! I had to go print label. Get in line again. Attendant said I need to put the label on myself. And for me to step aside. I was not gonna get out of line again. No one was there to let customers know of this labeling. People were confused! Then I paid $25 online for my luggage. Then my luggage was over 50 pounds. I was charged $100. So I paid $125 for my luggage. Lax TSA Employees are rude and mean. Yelling do this and do that. Like we prisoners. I will never fly United again. I will let everyone know of my experience. Terrible customer service. Then your screens don't work on your airplane. Cannot watch movies. Therefore your plane is not up to par. But I paid up to $700! Never again. Good luck United."
Khuyết điểm: "Hello I would like to submit a formal complaint. I could not complete early check in yesterday due to website maintenance. I arrived to the LAX airport on time today and due the misdirection of the ticket attendant I wasn’t able to select a seat, which I tried to do online approx 24 hours ahead of time but the site was not working or down. I’m a larger person with spinal impairments and unfortunately I was given a middle seat. This will undoubtedly cause significant pain during and after this long flight. I’m very displeased with this and I would like to request a credit or like compensation for my trouble and suffering. Advance thanks for your understanding. "
Khuyết điểm: "No tv"
Ưu: "The flight was not overbooked, there were no fights and there was plenty of space. Comfortable flight!"
Ưu: "This was an average flight on a small, cramped, RJ/CRJ. There was nothing special about this flight and this review is only to stop the over abundance of emails Kayak sends you begging for a review...."
Khuyết điểm: "Please read what I wrote above."
Ưu: "Quick and easy fight. Crew very nice"
Ưu: "Streamlined experience and on time. My choice of seat as well at the terminal desk."
Khuyết điểm: "Pay for wifi and tv. Jet blue gives it to you for free."
Ưu: "On time, flight attendants were friendly"
Khuyết điểm: "Again all of it was poor"
Khuyết điểm: "Explained above"
Ưu: "Easy in/out of the plane."
Khuyết điểm: "Wifi Entertainment wasn't working."
Ưu: "Crew was pleasant and responsive"
Khuyết điểm: "Nickel and dimed for every aspect of the flight. Very uncomfortable seating. Definitely not comfortable for anyone over 4'5" and over 100lbs."
Ưu: "Alaska's coach seats were a dream compared to united"
Ưu: "This is the way it is supposed to work. Great staff, great flight. Was delayed, but handled very well."
Ưu: "quick and easy flight"
Khuyết điểm: "overhead wasn't full but they still tried to make me gate check my bag"
Ưu: "From Salt Lake to Houston, there was a really rude flight attendant, a man. Other than that, my entire flight experience was good. They didn't have Dr. Pepper."
Ưu: "TSA forced me to be sexually fondled. Then the flight was over booked. My connecting flight was delayed. My last flight was also delayed by over three hours. Rather rude customer service agents. Joseph in Dulles was the exception however."
Ưu: "Comfortable seats on the long flight. The crew did their best to put together a vegetarian breakfast for me."
Khuyết điểm: "It would be helpful to make meal choice an easy option as you are purchasing your flight, or checking in. More vegetarian options ready for guests on flight."
Ưu: "Compensation with free movies instead . It would have been nice if there is free WI-FI too ."
Khuyết điểm: "Twice delay on actual departure"
Ưu: "Everything ran on time in a smoothly Manor..."
Khuyết điểm: "Not to comfortable need more space between People"
Khuyết điểm: "Small seats. They r making problem cause of small camera bag and the plain was half empty!"
Khuyết điểm: "My flight got canceled, I received no notice, my husband and I were rebooked on different flights arriving to IAD 4 hours apart making my 10 hour day a 22 hour one"
Ưu: "Boarding on time, wi-Fi entertainment and staff were friendly"
Khuyết điểm: "Nothing to suggest"
Ưu: "We boarded on time. The price was reasonable."
Khuyết điểm: "Once we boarded we were delayed taking off for twenty minutes. The planes air didn't seem to work and the entire flight was hot."
Ưu: "The plane was a newer version so we could watch movies up close and personal, although I'd prefer the option to stop or pause the movie and also to choose to watch whenever I feel like it, like on the Lufthansa planes... those are great! Many choices and full control to pause or start whenever one likes to..."
Khuyết điểm: "One of the flight attendants wasn't the friendliest, a bit of a "humph" attitude..."
Khuyết điểm: "Every flight was delayed. I missed a major meeting due to these delays. Most of all the flight attendants where horrible and UNSAFE."
Ưu: "flight was on time"
Khuyết điểm: "Rude flight attendants uncomfortable seats zero inflight entertainment unless you wanted to pay $7.99 Having an international ticket (coming from a previous international flight) meant they put you in the LAST boarding group No overhead bin space Overbooked flight"
Ưu: "Staff is always friendly"
Khuyết điểm: "We never boarded on time. Houston to Orlando was a nightmare."
Khuyết điểm: "In flight entertainment is to expensive"
Khuyết điểm: "I wouldn't know since I wasn't on it and I'm still in the airport waiting for my flight. I have to try to get comfortable on the floor right now."
Ưu: "Not much"
Khuyết điểm: "It was a United flight in a extremely old plane with horrible customer service."
Ưu: "Flight got delayed almost two hours at London after boarding, sitting on the plane not nice"
Khuyết điểm: "Flight delayed almost two hours after boarding at London, not nice!"
Khuyết điểm: "Being delayed for 3 hours and having my friends and I miss our connecting flight to Newark"
Ưu: "The entertainment on the app for movies is pretty cool but everything else sucks!!!"
Khuyết điểm: "Never never never ontime. I can't trust your flights to get me where I need to go. 3 weeks in a row your 5:20pm out of Richmond, VA was late due to waiting on an aircraft. How can that be? You didn't fix the problem the first time? I won't be flying United unless something changes. You lost a customer for life"
Khuyết điểm: "This leg had entertainment that we could watch on our phones that never ended up working."