Worst experience I've had in 50 yrs of flying.... Rebooked....no luggage...n no offer of anything.... Possible I'll never fly Delta again
The crew members are very kind and their respond was so fast.
Ưu: "Clean facilities and polite staff. Made the 14 hour trip much more tolerable."
Khuyết điểm: "More JFK related than anything. 20 minute delay on Yvette tarmac due to gate related issues but that's not the airline's fault."
Ưu: "Clean facilities, polite staff. Hits the right notes on a trip to Korea or connecting to other Asian countries."
Ưu: "Thank you for selected me became priority and the Sevice is good.Thanks again."
Khuyết điểm: "I don’t know yet."
Ưu: "Crew was amazing. But the seat could have been more comfortable."
Khuyết điểm: "There should have been some Indian programes/ movies. Specially some Hindi movies to watch."
Khuyết điểm: "More frequent stops for water or drinks or at least larger cups. ."
Ưu: "crew was excellent and food was great"
Khuyết điểm: "boarding disorganized, business class seats were average and screens too small"
Ưu: "Great service. Clean plane, good seating"
Ưu: "Service was great and flight landed safe. Korean food was delicious."
Ưu: "The employees were soooo nice and friendly"
Khuyết điểm: "Wheelchair service"
Ưu: "great service. my kids loved the special treatment!"
Ưu: "I received a meal for a two leg flight of overall only 4.5 hours. The seating was nice and the food was very tasty. I love the layout of the Incheon Airport as well as the transfer experience."
Ưu: "Everything except boarding."
Khuyết điểm: "Check in was very slow, the flight was late and missed connection"
Ưu: "I love Korean Air. Can't say enough good things about this airline. I fly Korean Air whenever I can."
Khuyết điểm: "Simple meal but a short flight."
Ưu: "The staff was great"
Khuyết điểm: "Take off was two hours behind schedule. I missed my next flight and had to wait about 5 hours in SFO for the next available to pdx"
Ưu: "Incheon Airport consistently rated one of the best in the world, has everything s traveler needs and more. Airplane was exceedingly clean, Flight Attenddents very professional, attentivel and efficient."
Ưu: "Good food"
Khuyết điểm: "Flight was about 13 hours long ☹ but that how it's"
Ưu: "The new plane was amazing on my way back from Singapore to Chicago. The staff is extremely courteous. The food was good which included some traditional Korean food options and some western cuisine."
Khuyết điểm: "On my way from Chicago to Singapore, they had an old plane and the business class was mediocre at best. The seats were uncomfortable. They were stacked side by side and did not have a "personal pod" formation which in my honest opinion is quite a waste of thousands of dollars you paid to travel. Additionally, the entertainment was just okay. There were not too many great options of movies and for the old plane, the screens were really bad."
Ưu: "The food choices, included Korean dishes. The disposal slippers are great when taking shoes off. The air hostesses were friendly and helpful. Good leg room"
Khuyết điểm: "There was no priority boarding for family with young children, and the boarding sequence was not accordingly to rows, so the boarding process was a bit disorganized. Not enough snacks. Soda was poured out in cups rather than giving the passengers the whole can of soda. Movie selections were not that great, many good current movies were not available. Was disappointed that it was the same set of movie choices as the previous flight. The toilets really needed attention, it was quite dirty and it smelled. Seat does not have enough lower back support, was literally having to sit on my pillow and blanket due to lower back pain. The temperature was not cool enough and it felt warm."
Khuyết điểm: "Delayed for 2 hours. Otherwise staff and service was good"
Ưu: "I liked that it was a seemles, smooth and easy operation during the entire trip from departure to arrival. Thank you for making traveling a pleasant and dreamy experience!"
Khuyết điểm: "There wasn’t anything I didn’t like."
Ưu: "Considerate Staff"
Khuyết điểm: "Business would be better; customs in Seoul are very slow."
Ưu: "Boarding, food, airplanes"
Khuyết điểm: "Nothing"
Ưu: "it was not crowded"
Khuyết điểm: "plane is old my luggage was left behind in souel"
Ưu: "Getting preferred seating because we were sky team elite plus members"
Khuyết điểm: "Exiting the plane in the cold Seattle weather."
Ưu: "Awesome trip"
Khuyết điểm: "No complain. The crew did great service."
Ưu: "Timely and professional services,well polite and corteous staff"
Ưu: "timely services of the flight attendants,politeness as well"
Ưu: "Air Korea continued to be awesome"
Khuyết điểm: "Still no laptop plug"
Ưu: "I liked everything from leg room, comfortable, good food to really great service and the on time/off departure."
Khuyết điểm: "Nothing that I can think off."
Ưu: "flight attendants were great"
Ưu: "Staff great"
Khuyết điểm: "Food selection"
Ưu: "The attention to detail and excellent service was better than I had expected. I was especially impressed by the stickers the cabin attendants used to notify sleeping passengers upon waking up that the meal/drinks were still available upon request."
Ưu: "The friendliness of the Korean employees was outstanding - always had a nice smile and very courteous. My husband and I flight economy and usually when we fly long distance we will try to upgrade to comfort seating so legs aren't cramped (additional cost with Delta airlines) . With the Korean airlines the economy comfort seating was not an option but then actually not needed since the leg room was quite adequate. The blankets and other amenities for the flight were a nice touch with the blankets being very nice and cozy."
Khuyết điểm: "The Korean airlines line at airport in Shanghai for ticketing and handing off of luggage was way too long. We thought arriving at the airport 2 and 1/2 hours prior to flight plenty of time for checking in but had to scramble to get to flight in time. With the menu - certainly was offered enough food but would like to see a vegetarian option as to meal."
Khuyết điểm: "Terrible service. Old plane."
Ưu: "The experience was good attendants are friendly and food was good we were fed snacks breakfast and dinner also free entertainment"
Ưu: "Service, people, space, entertainment"
Khuyết điểm: "I'm vegetarian so there were no vegetarian options"
Ưu: "The boarding was efficient and the crew was nice, polite, and mostly spoke English, which is a huge benefit. The crew provided a pillow+blanket combination, headphones, a toothbrush, two meals, several snacks, and lots of drinks including wine. As for entertainment, the flight includes several movies, tv shows, music, and games for free. I would definitely recommend Korean Air to a friend, but I would recommend that friend to bring a custom neck pillow."
Khuyết điểm: "Although the crew dimmed the lights during the flight, I could never get comfortable enough in my chair to sleep. The chairs do not support the human body, they only offer rollercoaster type padding. There is no neck support, and the pillow handed out by the crew is too big to be used as a back or neck support. Even lying back, the chairs are uncomfortable. The food could have had some warning labels in English on them. Since I'm lactose intolerant and unable to read Hangul, it's difficult for me to pick food I can eat without problems."
Khuyết điểm: "Special meal options really bad. All vegetarian meal preferences including lacto-ovo-vegetarian are treated same as vegan, which is dumb."
Ưu: "Smooth flight"
Khuyết điểm: "Food"
Ưu: "The incheon airport efficiency, the food Inboard, the transit was food."
Khuyết điểm: "No snacks like ice cream or snacks. Crew was not as sensitive and attractive to passengers."
Ưu: "Over all, satisfaction service! Food, courteousness & facility"
Khuyết điểm: "None zero"
Ưu: "Cleanliness of the restroom and hospitality"
Khuyết điểm: "Extremely uncomfortable seat (didn't even lean back, due to positioned in front of the wall).m"
Ưu: "You need to have wifi"
Khuyết điểm: "Get wifi"