Ưu: "Staff upgraded me both ways to an emergency exit row with more leg room."
Khuyết điểm: "Breakfast was just so-so, not enough snacks or drink service throughout. The departure from the plane took over an hour (JFK’s fault, not Korean Air)."
Ưu: "Clean facilities and polite staff. Made the 14 hour trip much more tolerable."
Khuyết điểm: "More JFK related than anything. 20 minute delay on Yvette tarmac due to gate related issues but that's not the airline's fault."
Khuyết điểm: "nothing"
Ưu: "Excellent crews."
Khuyết điểm: "bathroom space and selection of shows."
Khuyết điểm: "Inconsistent entertainment system"
Khuyết điểm: "flight from bos to new york was canceled. i did not receive any updates via email or phone. i got an email at 12am saying this flight has been canceled. i was not notified on what my flight has been updated to. i had to call and go to the airport 4 hours earlier."
Ưu: "Staff was very hepful and attentive. Nice people working"
Khuyết điểm: "Ordered vegetarian oriental and they brought me appetizer of shrimp Flight attendant didn’t understand that shrimp is not vegetarian"
Ưu: "Good service. The food was good, better than most airlines that I've flown with. The seat was comfortable with good leg room. Good documentary films."
Ưu: "Considerate and attentive airline staff, clean facilities, great entertainment. Couldn’t ask for a better flight experience!"
Ưu: "It was our first international flight and everything was fine."
Ưu: "Sat on the runway for 40 mins with no explanation"
Khuyết điểm: "Delayed flight"
Ưu: "flight crew service and timeliness of the flight, email update on flight status"
Khuyết điểm: "baggage claim was very slow took about 45mins to receive bags after arrival to JFK"
Khuyết điểm: "High chance of getting delay, this is mostly because of the nature of Korean air."
Ưu: "Smooth boarding"
Khuyết điểm: "Being seated in the back Luggages coming in last when my friends who travelled with us got theirs way way ahead of us"
Khuyết điểm: "Delayed flight"
Ưu: "Again on board everything was wonderful. The A380 was the most comfortable plane I've ever been in. The food was delicious and the staff was pleasant and friendly."
Khuyết điểm: "Due to weather we had to reroute from JFK to IAD. we waited 3 hours for our bags and then were told to get to NYC we had to pay out of pocket and would be reimbursed later. I was injured and in a wheelchair and this was not only a major inconvenience it was also poorly handled for someone who needed additional help. It was every man for himself. I was very disappointed"
Ưu: "very accommodating for handicap"
Khuyết điểm: "Crew members are fed up with arrogance. I had to beg them to get a cup of water."
Khuyết điểm: "The seat is small"
Khuyết điểm: "The seat is small"
Ưu: "The plane was clean and the staff was great."
Ưu: "The crew was so helpful and accommodating with my meal and all aspects of the flight! They were just so nice and I usually done get that with other airlines that I've flown. They were so accommodating it was my first time flying Korean air and I would definatly fly it again! You have plenty of leg room and it was just a pleasant flight!"
Khuyết điểm: "I wish they had a few more updated movies and kids movies other than that no complaints"
Ưu: "Excellent Service super"
Ưu: "First class on Korean long haul does not disappoint!"
Khuyết điểm: "Nothing not to like"
Ưu: "food selection & crew courtesy"
Khuyết điểm: "I can't flight. What happened?"
Ưu: "Much more legroom than I've ever experienced in economy class. Also the sound system for classical music was better than I've experienced before."
Khuyết điểm: "The thirteen-hour flight was tiresome -- but less so than breaking up the flight into shorter flights and layovers."
Ưu: "Food. Polite crew"
Khuyết điểm: "Not enough movie options"
Ưu: "Polite and courteous crew. Good movies on the flight back."
Khuyết điểm: "I think the announcements were too long and took up about the first 15 minutes of the flight...so kept turning your movie off. Should be a way to override that from your seat."
Ưu: "It was very good and I am exciting to get back with Korean air too!"
Ưu: "Great service and decent food, clean new plane!"
Ưu: "Just about everything"
Khuyết điểm: "In priority class the space was narrow when accessing the aisle from the window seat"
Ưu: "Plane left on time"
Khuyết điểm: "Very limited movie options for someone who flew 4 flights with you in the past 3 weeks. You need to refresh more often or offer more options."
Ưu: "see above"
Khuyết điểm: "Would love more Movie and TV options, especially light of the length of the trip"
Ưu: "We had a short connection after a Korean Air Flight from Hanoi to Seoul before catching KE 085 to JFK. The time pressure was heightened because the first flight take off was delayed. There was an attendant waiting as we deplaned in Seoul who escorted us to the gate and assured us that the plane would wait for us. And miraculously, our baggage tagged for short connection, did make it with us to JFK!"
Khuyết điểm: "Would love more Movie and TV options"
Ưu: "I fly a lot of Asian airlines. This was my first time with KE. Overall, I'd say the food was OK, and I'm not particularly choosy. But the flight from Seoul to JFK was just beef and seafood and a Korean Rice Bowl. Pretty limited. If you're a veggie, I'd suggest putting in for a veggie meal."
Ưu: "Service was very good"
Khuyết điểm: "The food was marginal and they have a very poor selection of movies ( Korean and all other movies)"
Khuyết điểm: "I bought my ticket last minute not realizing that my lay over in Korea was 12 hours I arrived in Korea at 5:30 am, stayed at the airport , slept , walked, ate, sleep patiently waited for my 1930 boarding I finally boarded and was told in their broken English that I am going to be inspected I was thoroughly searched, my pursed was inspected, my body was inspected ,the asked me to open both of my hands and they run a white strips into my palm( I'm a nurse ) and the first thing that entered my mind was they were checking me for drug screen I am very bothered with what happened , Korean airlines makes their passenger have a long lay over and at the end will be thoroughly searched because she stayed in the airport too long How is Korean airlines going to support this insult!!! Anyone tell ne"
Ưu: "the food was excellent"
Khuyết điểm: "I was upset with the lack of live television/satellite channels."
Ưu: "There was loads of entertainment during flight , food was great and crew was friendly."
Ưu: "Lots of space on airbus. Great choices of entertainment though Singapore airlines has much more choices."
Khuyết điểm: "I'm vegetarian/vegan so that is my only negative thing. They only had meat & seafood. Airlines should be more aware of being sustainable & food is definitely one of them."
Ưu: "Attentive service from flight staff 2 meal service each way in economy"
Khuyết điểm: "Nothing"
Ưu: "Everything was good overall"
Khuyết điểm: "I would like more movie and tv options"
Ưu: "After requesting a special meal, the flight attendants made absolutely sure of my identity before passing the meal to me (which was GREAT!). Having the pillow, blanket and headphones ready in place when boarding was considerate of Korean Air. Of course, no matter what, having to ask people to accommodate the requests to use the lavatory got old really fast (I had a window seat) but it's what had to happen. Overall, for such a long flight, the airline is a pleasant one with which to fly."
Ưu: "The take off and landing. Pilots are very good."
Khuyết điểm: "The restroom lacks basic tissue and paper cups."
Khuyết điểm: "Nothing"
Ưu: "The crew was very respectful and nice"
Khuyết điểm: "More movie selections"
Khuyết điểm: "The turbulence was terribly frightening."
Ưu: "Nice crew!"
Khuyết điểm: "The food is terrible. The airbus seats are hard and uncomfortable! One and half hour delay!"
Ưu: "Very friendly,responsive and helpful crew. Comfortable accommodations. Good food"
Khuyết điểm: "Delayed flight for 2 hours, rude staff at the JFK airport and then v choppy flight, delayed even more by waiting for an arrival gate in FLL."
Khuyết điểm: "No additional comment"
Khuyết điểm: "food"
Ưu: "The crew was amazing. The meal choices were great !"
Ưu: "they assisted my aunt very well all through out her flight"
Ưu: "Seat in biz on 380 was comfortable. Crew good not great."
Khuyết điểm: "Food terrible. Seat maintenance not good. Armless and remote didn't work properly. Boarding needed work. No biz priority."
Ưu: "I wish all long haul flights were like this. Very clean and well maintained cabin space, good quality food, very attentive, helpful and polite cabin crew. Never thought I’d be able to say this, but the 14 hour flight with two young children in economy was a really enjoyable experience with JAL!"
Khuyết điểm: "Really no complaints"
Ưu: "Flight experience in JAL is excellent."
Ưu: "It was impossible to breathe throughout the 13-hour flight. It was very hot and humid. Several people asked for the temperature to be adjusted but they never really took care of it. The food was really cheap and stale--quite a disappointment for an expensive flight Tokyo-New York."
Ưu: "I love Japan Airlines. The service is always impeccable. The stewardesses are really nice and very efficient."
Khuyết điểm: "Na"
Ưu: "Crew was great, just like Japanese specific hospitality. Crew clean up toilet and keep refilling toilet supply. Airplane was nice and clean. Entertainment equipment was up to date."
Khuyết điểm: "I could not log in in JAL website using mileage account. They said it has been maintanance mode for a while and could not tell when it would be completed. I tried a month later but the problem was not solved. They foward any problems and inquiries to reservation center but calling the number won't find anyone to talk. Always they put me on hold for hours and never reached anyone. I have food allergy and tried to request for special meals but the option was not there under my eticket number as described in their website. They say the option may not be available because I purchased my ticket from 3rd party, not from JAL or it was code share flight. Very inconvenient. I had to skip 2 meals out of 3in leaving for Japan. I got very hungry at the end of the flight...."
Ưu: "Inspire of bad weather, the pilot executed a perfect landing !"
Khuyết điểm: "How about being stranded at Narita Airport due to bad weather AND not helping your passengers rebook. Told us the flight was cancelled at 10:30pm when suppose to fly out at 7:30pm. No trains or hotels available, only way to rebook was through their phone service? Which didn’t open until 8am. Why not rebook at the ticket desk, guess what? You can’t!"
Ưu: "Food was excellent and service came frequently. In-flight entertainment was amazing."
Ưu: "The seats were comfortable for economy, but that's about it. Unfortunately, everything else ranged between mediocre and okay. For non stop to Japan, I'd rather fly ANA."
Khuyết điểm: "The whole entire class system that they are beholden to as if we're still living in feudal Japan. Swiss & Lufthansa serves more meals and at higher quality than JAL. The drinks were also blah. JAL focuses more on their Business Class and First Class Passengers. Even their luggage comes in first."
Ưu: "Premium comfort seats are worth it especially on longer flights; totally recommend. Plum wine is a great add to menu"
Khuyết điểm: "You need to call to reserve seat. Then was told I could only upgrade at the airport and not on the phone, risking to loose the few available premium comfort seats. Old movies. Poor red wine. Food still just okay."
Ưu: "Japan Airlines gets it right. The boarding was very calm and efficient. The attendants were working the whole flight to make the trip pleasant. Food was good."
Khuyết điểm: "There could have been a few more diverse choices on the entertainment channels but generally OK. The one complaint I had was that it was hot on most of the flight."
Ưu: "Crew was polite and courteous, spoke multiple languages, they came around multiple times to offer beverages, pilot/staff kept us informed about reason for delay to gate, arrived earlier than expected, usb charging available, bathroom was cleaned multiple times during flight, clean bathroom, and there were toothbrushes/sanitary pads available in the bathroom, and enjoyed that they had Haagen Daaz ice cream."
Khuyết điểm: "The pocket in front had no room to put a drink/bottle. Food was relatively better compared to other airlines but okay. Movie selection was good but compared to other airlines has less."
Ưu: "The crew was excellent and the gluten free meal I requested ahead of time was the best airline gluten free meal I've ever had!! :)"
Khuyết điểm: "Plane was very hot"
Ưu: "The flight was great once we left the ground, however having flown to the destination (Japan) in Premium Economy, the differences in experience were striking."
Khuyết điểm: "The boarding crew seemed disorganized, the flight boarded 30 mins late and so we were delayed when it came time to taxi and take off. The flight had numerous crying babies on it, it was warm and stuffy once in flight, the crew brought you meals you didn't have a say in ordering and having to sit for an undetermined amount of time with the used tray in front of you really made the modest space even more so. I love JAL but this flight was not one of the better ones for me. Not through any fault of the staff, they are top notch, but certainly this flight ranks as just "okay"."
Ưu: "The crew was always super polite and looked very professional and overall just great. The food was delicious, though the portions are small haha. I had my time behind and I was super late to boarding but the crew came looking for me and they were super nice. Definitely recommend them. Miles better than China Airlines and any of the USA based airlines too. The movie selection was pretty good and the seats were roomy and comfortable."
Khuyết điểm: "Food can be better."
Ưu: "Japan Airline is a notch above the rest. The services was constant and consistent, the food was delicious and abundant, and the seats were comfortable. I was surprised at how often they would go up and down the aisles checking on passengers, picking up trash, and serving small food items. To top it off towards the end of the trip they put toothbrushes in the bathroom so you can leave fresh, awesome."
Khuyết điểm: "I really dont have a negative things to say, I was really happy with the service. Especially since I hate flying this make the trip so bearable."
Ưu: "The flight was normal and without problems. As a frequent traveler throughout Asia that is always welcomed."
Ưu: "Friendly and respectful staff, great meals, tasty!"
Ưu: "The food, the movies and games were really great. There should be more games, though."
Khuyết điểm: "Having to sit in the window seat, it was a hassle to pass by the 2 passengers sitting next to me to use the bathroom. Also, the announcements made in the plane through the speakers weren't very clear. It was hard to understand what the announcers were saying."
Ưu: "Very good premium economy seats and airline service was excellent - highly recommended"
Ưu: "Good service, good food. On time arrival. Comfortable seats. Great airline."
Ưu: "Staff was great and plane was clean"
Khuyết điểm: "Not anyone fault but I wish seating was better fitted in economy for taller people"
Ưu: "Japan Airlines is a good airline. They treated my family and I well during our flight home. The food was excellent and healthy. We received hot towels before our meals and the staff were friendly and courteous, which is expected of Japanese service, in general. I loved Japan and coming back to the US on a Japanese airline was the best choice! Thanks!"
Ưu: "Everything was perfect - crew, food, service, comfort, entertainment."
Ưu: "The most polite and attentative flight attendants and great food options."
Ưu: "Food and drinks"
Khuyết điểm: "Nothing"
Khuyết điểm: "Same thing as above"
Ưu: "I asked for a window seat but if was not available. I was told to go to an information desk which were not too close and it turned out that they couldn't help."
Ưu: "Overall flight was comfortable and staff was friendly."
Khuyết điểm: "No details were provided about the food on offer. I didn't know what I was eating and no options were provided"
Ưu: "The flight staff was excellent on my flight back to JFK. They were very attentive and kept a smile. There was never a time where I felt uncomfortable. There was open seating on the flight and the staff allowed passengers to relocate for increased comfort. It was a nice flight."
Khuyết điểm: "The food on my flight was just ok. Going out to Japan the food was pretty good and I really enjoyed it. I was a little disappointed on the way back."
Ưu: "Excellent custumer service including cabin attendants' attentiveness and pilot's warnings of turbulence. Great in-flight entertainment. I liked the special touches such as the small snack and water bar available throughout the flight, and the breakfast Kumamon special. Clean bathrooms are very very appreciated."
Khuyết điểm: "The only bad experience was when we were boarding, and I asked whether I could take a newspaper and the business class flight attendant snidely said that it was only for business class. I understand the comment, but her expression and tone were unnecessary."
Ưu: "Premium Economy had good seating space and leg room."
Khuyết điểm: "No wifi access"
Ưu: "flying JAL is always a pleasure. The flight attendants are consummately professional and the entertainment system is top notch"
Ưu: "Food was really good!!! It was way"
Ưu: "Excellent service"
Khuyết điểm: "Not a lot of vegetarian options"
Ưu: "Very nice"
Khuyết điểm: "Good"
Ưu: "Flight was all good, entertainment is great."
Khuyết điểm: "It took an excessively long time for baggage to come out and the local staff was unapologetic. Well over an hour after going through immigration. The service in Narita was significantly better. I'm American and have come to accept poor service, but I can't understand why passengers must pay for a cart to carry their luggage - especially on international flights, before any opportunity to exchange currency. Surely the airlines have some say in this..."
Ưu: "Almost everything"
Khuyết điểm: "Can't say because I was satisfied w/ my flight"
Ưu: "This is the best airline I have ever taken. Staff were attentive, boarding was quick and efficient and there were lots of meals, snacks and drinks. In-flight entertainment selection was also great."
Ưu: "The simplicity."
Khuyết điểm: "A closer gate. Some inflight food."
Ưu: "Great service!"
Khuyết điểm: "More comfortable seats and headphone jacks on the end of the arm rest (I kept knocking mine out when I moved in my seat)."
Ưu: "Flight attendants were amazing and so service oriented!"
Ưu: "Crews were friendly and helpful. I never had economy seat that goes as flat as theirs. I liked the safety instruction video."
Khuyết điểm: "They seemed to run out of food options quickly. Wasn't a problem for me. But, they should know better."
Ưu: "Crew was amazing"
Khuyết điểm: "The boarding"
Ưu: "Perhaps the most courteous airline I’ve experienced."
Ưu: "Service was impeccable, as usual, from check-in to boarding. Crew was attentive and friendly."
Khuyết điểm: "It was a short hopper so didn't mind much. I actually slept on this plane."
Ưu: "Great crew and comfort for economy class."
Khuyết điểm: "Food could be better"
Ưu: "Both segments Houston to Narita and Narita to Vietnam were pleasant. The seats are spacious, food was fine (nothing exquisite but good enough!). Flight attendants are very attentive. Waster and snacks were provided between meals."
Khuyết điểm: "It was difficult to understand English announcements on board. Also there wasn’t adequate instructions in Vietnamese. Majority of passengers are Vietnamese family with small children. My suggestion is that instructions in Vietnamese should be made more often to avoid chaos particularly when deplane."
Ưu: "The food and courteous flight attendants."
Ưu: "Loved that they offered us ANA postcards on the flight in to send home. I loved that they gave the kids inflatable ANA airplanes. Loved that they were accommodating with our Carry on luggage"
Ưu: "Very efficient"
Khuyết điểm: "Food was not good"
Ưu: "Service and crew were good, very kind and accommodating!"
Khuyết điểm: "The layover at Narita airport was rather short to do some duty free shopping to bring home to U.S."
Ưu: "The crews on ANA (Flight Attendants) are the hardest working, most polite and service oriented of ANY carrier I can remember. When the cabin lights are ON, the crew is hustling to keep the passengers occupied and chewing. Free Beer, Wine and mixed drinks in Coach! Every Service - Snack, Drinks, Lunch, Dinner, Coffee/Tea, Second and Third rounds of drinks includes a cold towel to wipe your face and hands and most important, trash is collected promptly EVERY single time. WOW. I noticed that Flight Attendants take notes on sleeping passengers for every major meal service, and they take the time to revisit those customers when awake to check they might have wanted to be fed. I also noticed that the crew has special double sided tape to pickup crumbs and spills in the aisles so grime is not tracked into the carpet. Dont be surprized to see a flight attendant cruising the aisle after dinner with a soft cooler full of small vanilla Hagen Daz cups..."
Khuyết điểm: "We flew from Bangkok to Washington Dulles with a connection in Tokyo. Snow in Japan caused crew shifts to max out and ultimately a dramatic change in flight departure. (Guaranteeing a missed connection) This caused multiple downstream challenges. 1. Original flight was scheduled for 00:30. (Half Past Midnight), rescheduled flight was scheduled for 12:30 (Half Past Noon) For Americans unused to a 24 hour clock, this made emails From ANA very difficult to wrap your mind around. Was it a typo? What happens when you miss your connection? (Turns out weather delays do NOT result in accommodations or meals being provided) Rescheduled flight should have been for 1231 with (AM/PM in Parentheses) 2. For passengers who spent their vacation/trip near the equator, the prospect of spending the night in snowbound Tokyo was simply not addressed in the cancellation email. The better option was to stay in your original point of origin and make the connection in one day, but email has NO telephone number for passengers to call to make these arrangements. (We ended up calling a toll California telephone number to be sure we got an English speaking agent) 3. Many SE Asian departing cities have a crazy baggage weight policy that allows for Two bags of 25 Kilos each , but if you have a single bag that weights 32 Kilos, you must pay excess baggage. Although the policy may NOT be specific to ANA, there are hundreds of folks of all nationalities repacking suitcases on the floor of the airport, to try to meet the regulations. As a traveler I understand this, but as an ANA customer it makes no sense, especially when the ticket agent cannot charge the overage to a credit card at the ticket counter. Instead sending you to a different location then waiting for you to return with a receipt. Its a huge scam and ANA can do better communicating the rules to passengers via email or their web site. Nothing starts a long trip off worse than arguments over arcane rules. 4. Changing a return flight arrangement as a result of weather happens at the last moment, but seat assignments apparently could not keep up. I would rather NOT fly than face a center seat in coach for 14 hours. I cannot explain what happened, but repeated attempts at advance check in showed NO assigned seats available, the ticket and gate agents could not improve on this, but BOTH flights ended up having empty seats and in the end we stressed for nothing. ANA must be able to do better, improving their IT systems to make advance seat assignments possible no matter how challenging the problem of "equipment" and other changes in the face of a canceled flight."
Ưu: "Great crews and good foot space!"
Khuyết điểm: "Food was terrible! Getting worse every time !"
Khuyết điểm: "I'm still stuck in LAX"
Ưu: "This was my first time flying ANA (LAX to Haneda and back) and I have to admit it was surprisingly great. I am a pretty tall guy and found the room for my feet in economy to be more than adequate even though i found myself in a middle seat both flights. The flight attendants were extremely attentive, even as my flights were both overnight/red-eyes. The selection of movies available at each seat was pretty good and included your standard Hollywood stuff along with a decent selection of Japanese film, television, and various documentaries. Whether or not subtitles are available for non-Japanese speakers for Japanese language media was kind of hit and miss (I actually did browse around quite a bit), but I was impressed nonetheless. I would warn some western based travelers that they may not find the food to be all that appetizing. I chose the Japanese style option both flights (rice, miso, salad, fish), however I know that had I had any of my family members along for the flight they would have gone with the international option and they probably wouldn't have enjoyed it all that much."
Khuyết điểm: "The VOML food"
Ưu: "Great service"
Khuyết điểm: "Interior show signs of aging"
Ưu: "The flight attendants were extremely attentive and courteous"
Khuyết điểm: "The meals were awful"
Ưu: "Friendly and helpful staff. Although flight was delayed slightly with boarding, flight crew maintained same flight time, thus not adding any further delays."
Khuyết điểm: "Meal options and/or supplied should be expended to expend options passengers have, especially if one option runs out."
Ưu: "The crew is awesome and food is quite good"
Khuyết điểm: "Seat is terrible it's more like domestic flight than international, boarding is terrible because we have to take a bus by standing from terminal to flight"
Khuyết điểm: "Vegetarian food options."
Khuyết điểm: "Our seats are much less comfortable with very little leg room. My daughter couldn't recline her seat."
Ưu: "Generally the fligt was wonderful."
Khuyết điểm: "Of course I had a correct USB cable for i ad, I can not chage it."
Ưu: "The food on board was great! Crew members were friendly!"
Khuyết điểm: "Lounge is full and food in lounge not spectacular. Ground crew unfriendly"
Ưu: "stewards very polite"
Khuyết điểm: "seats uncomfortable"
Ưu: "The stewardesses were always smiling and very engaging!"
Ưu: "Efficient and uneventful"
Ưu: "Even in economy class, the seats are wider than most American airplanes, there is a pedestal for the feet and the seats recline deeper. The service is excellent, very friendly and accommodating.We left on-time and arrived on-time. When flying again to Asia or SE Asia, I will definitely book ANA."
Ưu: "As long as I didn't fly on united"
Ưu: "A transfer flight was delayed but ANA did some special logistics behind the scenes that made us catch our transfer. Very happy/impressed."
Ưu: "staff was great in business"
Ưu: "crew was awesome! Service was outstanding"
Khuyết điểm: "a little warm on the plane. food was ordinary"
Ưu: "everything was so smooth!!"
Khuyết điểm: "entertainment : wish there were more japanese comedies!!"
Ưu: "Great movies!!"
Khuyết điểm: "Terrible seats- difficult to find s confirtsble position."
Ưu: "Onbaord Crew hospitality"
Khuyết điểm: "Poor ground handling by narita staff. By bus from terminal to plane. Mixed with economy pasaangers. Chaos from bus to plane. All passangers exposed to freezing cold weather at narita aiport outdoor."
Khuyết điểm: "There was turbulence at the beginning of the flight so we couldn't get the snack that we ordered. When the turbulence died down, the flight attendants did not bother to complete the food service for snacks or drinks ordered. I had to get up and ask twice. They were not present much at all in BUSINESS CLASS. So that's why I rated the experience as poor. The international food choices are poor. They do not taste good. I think I have to stop flying ANA. Kisha"
Ưu: "Very friendly and attentive service, good movie selection on new screens."
Khuyết điểm: "TSA-style pat-down at the gate in Narita before allowed to board."
Ưu: "Boarding was efficient the crew was polite, professional and helpful, seats were comfortable, and the food was surprisingly good."
Ưu: "The crew were very helpful and the food was amazing. Entertainment was also very good daughter loved it"
Ưu: "Rather new plane; tight, hard, uncomfortable seat architecture. I'm 6 feet tall and 160 pounds -- probably about the 'ideal size' for design. Least comfortable long flight I've had in a very long time."
Ưu: "The food"
Khuyết điểm: "All old movies in English"
Khuyết điểm: "I understand it was only an hour flight but I would've appreciated a snack of some sort"
Ưu: "Excellent service and food"
Khuyết điểm: "None"
Ưu: "I liked that they feed us good food, and we were feed several times. We were also offered several drinks, and all the flight attendants were extremely nice. We would fly Ana airways all the time if given the chance. Seats were very comfortable and spacious."
Khuyết điểm: "I liked everything, everything was excellent"
Ưu: "Smooth flight with great service"
The crew was fantastic. They did their utmost to accommodate our needs throughout the flight. Definitely Singapore Airlines is the best.
It is just a normal flight. Short flight. The Aircraft was bit older and was very shaky.
The crew was very courteous and helpful, great experience!
Ưu: "Reliable service, clean cabin"
Ưu: "The service was outstanding! All of the flight attendants were amazing!"
Khuyết điểm: "A comfort kit on a ultra long haul flight goes a long way"
Ưu: "The boarding process was easy and straightforward, the seats were comfortable and had individual entertainment screens, the crew was very polite and helpful. For meals, everyone was given a printed menu at the start of the flight so that meal options could be easily made."
Khuyết điểm: "My only complaint is that I would have liked to see more frequent offers for water refills during the flight, since water cups are so small and staying well hydrated on flights is difficult but essential."
Ưu: "Wonderful trip, Super nice Crew , perfect meal , great entertainment system"
Khuyết điểm: "Can not be topped up"
Khuyết điểm: "For business class SQ, the crew service was severely sub-par. Seat arrangement same as in bigger 777, so actual space is much shorter and therefore uncomfortable for sleeping and lounging."
Khuyết điểm: "Reservation online"
Ưu: "Excellent service"
Khuyết điểm: "More tasty snacks throughout the flight"
Ưu: "Okay in general, nothing impressive"
Khuyết điểm: "Food certainly need improvement, lacking in attention to ensure food quality. Crews need proper training in customer service."
Ưu: "Everything food was better selection and allowed me to taste bali food before arriving. The seats were comfortable on the last plane Thank god"
Ưu: "The crew werr very helpful and patient and so many languages they knew. Impressive they need a raise"
Khuyết điểm: "The seats were uncomfortable I slept 30 min at a time on my 14hr flight. The food is nice but a bit bland the first time its amazing but after more than 2 planes mix it up plz"
Ưu: "On time Smooth landing and take off Airport was beautiful, nice clean toilets Lovely and polite staff on board Food was okay Nice range of in-flight entertainment"
Khuyết điểm: "Air port does not have automatic internet connection We were there for 8 hours with no internet because we had no international roaming to receive the PIN via SMS. The four PINS generated by the counter staff did not work. We all took turn to try to no avail. by then we have walked too far from the counter we could not be bother going back. No airport that I've been to had poor internet service connection like this airport, yet it is supposed to be THE WORLD'S NUMBER ONE AIRLINE. We boarded at 11.30pm, last time we flew with them they gave us supper. Last night they gave us only water. We went to sleep hungry till the morning. Since when they started to operate like those cheap airlines that you have to pay for your food? And the night package did not have eye mask.... how could we sleep... ? Singapore airline could learn from Qtar. Very very disappointed."
Khuyết điểm: "Singapore airlines use their antique aged flights for services to chc.unconfortable and a poor in-flight entertainment system"
Ưu: "Service was great on both sectors"
Khuyết điểm: "Premium economy seat is still not comfortable enough in comparison with economy."
Ưu: "I have tall family members and they had enough legroom even at the back of the plane. Service was excellent. Snacks and drinks were regular on offer even between meal. Very nice, professional staff even after 13 hours of flight. Just excellent. Thank you for this very pleasant experience. Will definitely fly Singapore Airlines again."
Khuyết điểm: "There is room for improvement with the special meals. The non gluten brun was very hard. In general it would be nice if passengers could pre-order from a set selection of foods online what they would like on their tray. This would hopefully lower the amount of food that sadly goes to waste. Also it would be nice to have gluten free snacks on board. Flying with celiac disease is not easy."
Ưu: "The inflight entertainment was great, lots of movie selections"
Khuyết điểm: "The leg room was horrible. Honestly the worst space I've ever had in a flight. I was shocked considering Singapore air is considered one of the best airlines"
Ưu: "Singapore airline is amazing, great service and quality entertainment."
Khuyết điểm: "None"
Ưu: "Good air line. Threat you well, enough food very good service."
Ưu: "Top notch service. Very comfortable in business class. Very attentive. Would definitely fly with them again."
Khuyết điểm: "We were not provided vegetarian food on two legs of journey although we had earlier informed the airlines."
Khuyết điểm: "Inflight entertainment wasn't as extensive as in previous years."
Ưu: "Fantastic flight attendants never needed anything just a 1st class job definitely a 5 star airline thanks for everything"
Khuyết điểm: "All good"
Ưu: "The service from the ground crew and cabin crew are very professional. Friendly and very helpful."
Ưu: "Friendliness and efficiency of crew. Comfortable seats and in-flight entertainment."
Khuyết điểm: "Not much. This airline is up there with the best."
Ưu: "Best Inflight Service Best Inflight Food Best Lounge"
Ưu: "The A380 is an amazing plane. The flight was smooth and the engine sounds were fairly low."
Khuyết điểm: "Waiting on line to check in was more than a half hour although there were probably only 10 people ahead of me. Got a hard time on the weight of my carry-on being more than 7kg although I had to point out that my ticket allowed me two bags that were 23kg each - I had nothing to check. Eventually, when I pointed out that I could wear enough of the clothes from the carry on, they agreed to let me take it on. On board, the service was cold, bland and infrequent. The entertainment system lost sound perhaps 20 minutes into the flight."
Khuyết điểm: "The cabin was quite warm"
Ưu: "great service"
Khuyết điểm: "too long"
Ưu: "friendly staff top Service top Inflight"
Khuyết điểm: "new aircraft, 2 x usb charging ports, 50+ movies, very quiet aircraft."
Ưu: "Overall experience"
Khuyết điểm: "Could have had a better selection of movies"
Ưu: "I like the personal TV, my foot rest and water holder frequent water serve,"
Khuyết điểm: "For me coffee is too strong, and I like the food on the way to Tokyo better than on the way back to LA"
Ưu: "Efficient, courteous and attractive crew. Good food and drink selection and great entertainment system with large screens."
Khuyết điểm: "Nothing"
Khuyết điểm: "In flight crew manager in greenish dress was rude! Seemed like there weren’t enough restrooms on flight."
Ưu: "Crew service"
Khuyết điểm: "Very old entertainment system. Poor screen visibility. Cramped"
Ưu: "Superb service throughout from check in to on flight."
Khuyết điểm: "Seat on outbound had a slight issue."
Ưu: "The trend to offer more comfort in Economy Plus and similar leads, of course to less comfort in normal Economy class. The ticket price was certainly attractive but it is doubtful that it was good value. Economy Plus might not be good value either."
Khuyết điểm: "Barely enough legspace. Some seats recline more than others, if you're sitting behind one of those you're out of luck."
Ưu: "The service and fast flight"
Khuyết điểm: "N/A"
Ưu: "I always felt attended to, great customer service, clean and best bang for your buck"
Ưu: "Entertainment was great"
Khuyết điểm: "The food is getting worse"
Ưu: "The cabin attendants kept us well hydrated."
Khuyết điểm: "The entertainment options were mediocre. Gluten-free meal may have contained traces of gluten."
Ưu: "Staff on board were lovely."
Khuyết điểm: "I asked to be placed in a seat as close to the front as possible as I suffer from motion sickness in the back of the plane. I was placed in the back row all the way to my destination and all the way home. I vomited 8 times and felt very sick. I did notice that there were many seats available in the front of the plane but they are never given out as women with babies and children always get them and then single travellers like myself are made sit in the back. I travel a lot, I usually fly Qantas and they are very good at providing seats closer to the front. I will be reluctant to fly Singapore Airlines again due to the fact that they were not accommodating at all."
Ưu: "Always great and efficient service. Comfortable despite the limitations of the plane itself (don't particularly like Airbus planes)."
Khuyết điểm: "Wish the food could have been better and the choice for dessert wider."
Ưu: "Food was fantastic, everyone was friendly, plane was clean and orderly."
Khuyết điểm: "Food and movie selection"
Khuyết điểm: "The forced checking of bags of anything over 7kg, in spite of size, is ridiculous. Have now been waiting for over an hour at JFK waiting for my bag when it was small enough to keep in the overhead bin. I fly internationally once a month and never have to do this. A complete waste of my time."
Ưu: "The economy cabin had less oxygen than the premium economy and better. I could not breath with the poor air circulation and had to stand in the front of the 14 hour flight to breath."
Khuyết điểm: "Oxygen"
Khuyết điểm: "More movies."
Khuyết điểm: "More movies."
Ưu: "The entertainment, lots of movies and TV dramas to choose from."
Khuyết điểm: "Better communication about delays. We didn't taxi into terminal for close to hour and half after landing. Flight attendants insisted passengers must unplug headphone once landed. Some passengers (those in the back) weren't allow to use the bathroom though plane was stationery for 1 1/2 hr."
Khuyết điểm: "Flying a different airline would have been better"
Ưu: "The in-flight entertainment options were rather sparse (compared to other airlines I've flown in the past e.g. Singapore Airlines/Qatar/Emirates). However, everything else was pretty good. The bathrooms were maintained throughout the flight and I appreciated the water bottle so I wouldn't have to keep waiting for the little trays of drinks to come around."
Khuyết điểm: "No comment"
Ưu: "Never flew with them before. Was better than expected. Very nice!"
Ưu: "I have visited Taipei three (3) times. It’s a beautiful place to visit."
Khuyết điểm: "There was nothing we didn’t like."
Ưu: "stewardesses nowhere to be found...food lousy...late also..."
Ưu: "The flight attendants."
Khuyết điểm: "Narrowed sits."
Ưu: "felt welcomed in the flight."
Ưu: "EVA was a great flight. Stewardess were kind and gentle. I would highly recommend this airline."
Ưu: "Clean plane, super friendly crew, fast check-in and boarding. Extra points for supplying great vegan meals."
Khuyết điểm: "My only note if to add a protein to the vegan meals. Tofu or beans of some sort would've been a great addition."
Ưu: "The actual flight experience was great."
Khuyết điểm: "My bag is still gone because they wouldn't return it to us after the flight and there are items that I need."
Ưu: "crew was very professional, boarding was not chaotic at all! food was pretty good."
Khuyết điểm: "Not a big selection of movie or TV shows for such a long flight"
Ưu: "The crew was fantastic. I was not well throughout the entire flight and they went out of their way repeatedly to make sure I was as comfortable as possible, including giving up two of their own crew seats to me for most of the 14 hour flight from Taipei to New York. The crew also made sure that the bathrooms were kept stocked and cleaned. This is something you don't see enough of in other airlines where the bathrooms become disgusting by around mid-flight on long-haul flights. The entertainment systems are modern and designed well for practical use, unlike some other airlines that still have many or all controls situated on the armrests. They use quality touchscreens which control everything including the overhead light and attendant call button. I also like the fact that I could check 2 bags and select my seat without any fees unlike too many other airlines are doing today."
Khuyết điểm: "While the entertainment systems themselves are great the entertainment choices are not. They have very few New Releases and don't seem to update them at the beginning of the month compared to many other airlines, such as Cathay Pacific. On long flights this is one thing that should be given more attention."
Khuyết điểm: "I watched same movies in trips took place in March and in October, EVA needs to update with it more frequent."
Ưu: "i sat on the exit area and since the plane is not full i have all the seat on my row it means more legroom for me."
Khuyết điểm: "yes, i have a unlimited legroom on my seat and no one is sitting beside me. later after taking off i notice something poking on my left arm, and i checked it was a feet of a passenger behind me. like wtf hello im also a passenger here. passenger behind me are very inconsiderate and insensitive. the crew/staff are perfect just the passenger behind me made it worst. (flight br0030 oct 9 2017 arrived at 10:30 am )"
Ưu: "The flight is on time. The staff is wonderful. The seats had good legroom. Overall I had great experience flying with EVA"
Khuyết điểm: "The food is mediocre at best. I wish there was more movies to choose from."
Khuyết điểm: "No peanuts or chips in between meals"
Ưu: "Friendly and professional crew"
Khuyết điểm: "Lack of USB ports"
Ưu: "I like overall!"
Khuyết điểm: "Nothing!!!"
Ưu: "They make 15+ hours of flying feel incredibly comfortable."
Khuyết điểm: "No complaints!"
Ưu: "Everything was wonderful. People were nice, friendly, patient, and overall just lovely. The flight was very smooth and the space was reasonable and better than comparable airlines in the same class. I always fly Eva."
Khuyết điểm: "Nothing. Everything is great"
Ưu: "Attentive and professional flight staff, decent in-flight entertainment. Airplanes themselves, modern and very clean."
Khuyết điểm: "N/A"
Ưu: "Great customer service, amenities and comfortable flight."
Khuyết điểm: "I don't like to connect flights between the different airlines in one trip. I had to change the terminals between terminal 1 to terminal 5 at JHK Airport. It was too confusing."
Khuyết điểm: "It seems that not enough refreshment being served for a flight starting from home port."
Khuyết điểm: "Food options & giveaways for kids we're not the best. Had better ones with other airlines."
Ưu: "Responsive flight attendants to requests for water, drinks, snacks. Great movie selections. Clean washrooms."
Khuyết điểm: "Online reservation has no low salt option. Congee was too salty."
Ưu: "Plentiful snacks, clean facilities"
Khuyết điểm: "Nothing"
Khuyết điểm: "I thought the quality of the food was better on my flight from New York to Taipei, but breakfast was delicious on both trips."
Ưu: "blankets and pillows provided three meals nice customer service staff members spacious"
Ưu: "Great Service by the Crew! Very very cordial and accommodating. Seats are 3-3-3, and very comfortable. Food tastes great."
Khuyết điểm: "The IFE didn't have much variety, got bored after the first leg of the journey."
Ưu: "Service was great but would have prefered more drink choices. The food cart came around on a schedule. Attendents were friendly and helpful."
Khuyết điểm: "I would have preferred to have been offered more drinks. The meal was as good as could be expected."
Ưu: "Everything is excellent from flight to cruise to ground staff"
Khuyết điểm: "Passengers w/terrible manners such as picking nose, using teeth sticks, gases......."
Ưu: "smooth quiet, ,,, good facilities, crew is superior in every way, You do have complainers on this site,, with 374 people on board you have to allow for time ,, show some allowance for the crew, Service is not terrible, its good to very good ... airlines are not perfect situations one has to allow for that. Your staff is excellent -period,,!!! Its , hard to find better help , all,,, very professional, caring--, fast, great to work with such as over head, retrials, snacks, etc!! Thank you for a good overall experience !! John Carlisle NYC and Connecticut ."
Khuyết điểm: "more vegetarian meals on an Asian flight would be smarter, as Asians are not meat mongers like us caucasians. The quality of food served is much above average airline food,,, you have a good vendor ,, much appreciated,, thank you . The cabin is cold more blankets ( I had none) most of us had nothing to keep us warm. thank you EVA for allowing us to comment, overall ,,you are fantastic !! John C."
Ưu: "We were upgraded from economy to business. The leg room was improved and so was the service."
Khuyết điểm: "This baby did not allow me to sleep on a 13 hr flight. The flight atendants tried to help, but there should be better procedures to contain that."
Ưu: "Great airline, especially for a long flight. Would def use it again."
Ưu: "Great costumer service"
Khuyết điểm: "Food wasn't spectacular"
Ưu: "Flight was decent, crew sometimes flaky when I requested water or ginger ale. At one meal time they totally forgot to give it to me after asking half hour beforehand.I fell asleep and woke up parched. Bathrooms were clean. Entertainment was good, I watched three movies."