Ưu: "Good service"
Khuyết điểm: "N A"
Ưu: "Great crew and very good legroom."
Khuyết điểm: "A330 business class seats ate almost lay flat. Seats are older and don’t fully flatten out anymore"
Ưu: "Clean facilities and polite staff. Very short flight"
Ưu: "Flight attendants were quite attentive. 3 meal selections offered. Seats quite comfy for economy class."
Khuyết điểm: "Nothing except flying first class."
Ưu: "Seat super comfortable wheelchair is perfect awesome"
Ưu: "The pre-booking of meals to meet dietary restrictions."
Khuyết điểm: "Another protein to go with the fruit tray option"
Khuyết điểm: "More offers of water and drinks."
Ưu: "The crews on the second flight were so loud. Talking and laughing so loud from the back made me uncomfortable."
Ưu: "Food, professional staff and crew"
Ưu: "Not long waiting for the flight."
Khuyết điểm: "Flight was delayed a bit."
Khuyết điểm: "would not accept my confirm check in on line"
Khuyết điểm: "Be told numerous time we couldn’t feed our 4yo daughter food on the plane that was not served by KAL...yeah that’s right NO apple slices for your kid on this 6 hour trip"
Ưu: "Everything except boarding."
Khuyết điểm: "Check in was very slow, the flight was late and missed connection"
Ưu: "Excellent service and delicious food and clean."
Khuyết điểm: "No wifi on board. Not many movies."
Khuyết điểm: "Entertainment options are out of date which is painful for long flights"
Ưu: "Best service, clean airplane, flexibility check-in procedure,"
Khuyết điểm: "Food was not good except bibimbap. I ordered instant noodles instead."
Khuyết điểm: "Rude flight attendant! She opened the food tray on my lap and instead of informing me to put my seat upright, she did it for me as though I was a child."
Khuyết điểm: "Flight was delayed 4 hours and I had to miss my connecting flight."
Ưu: "Terrible waiting without food and drink even you have Money to buy. You could Not buy any which call meal or water easy. We had delayed 3 times without helping from Korea air."
Khuyết điểm: "Great"
Ưu: "Short layover, good food"
Khuyết điểm: "N/A"
Ưu: "Good legroom; great choice of movies and screen on back of seat makes it convenient to choose and see movies/music etc"
Ưu: "I called prior to my flight and they told me due to long layover I would be provided with a hotel- usually the Hyatt, when I arrived they told me usually but not in my case. 18 hrs layover- no food or anything provided. Never again"
Khuyết điểm: "Everything!!"
Ưu: "Great service, very clean"
Khuyết điểm: "Flight was delayed"
Ưu: "The service was good"
Khuyết điểm: "Sitting down 5 hrs it was very painful to be sitting that long. My seat eould heat up and it was uncomfortable also. I couldn't sleep during the flight."
Ưu: "Lovely people and service. Everything run very smoothly and on time. Appreciated the meal, even though it was a shorter flight. Felt very welcome traveling so far from home. Thanks!"
Ưu: "Tons of movies to watch while flying for 12 hours. Multiple meals. Great service. Enough room and recline action."
Khuyết điểm: "Crew members are fed up with arrogance. I had to beg them to get a cup of water."
Ưu: "Outstanding customer service! We will fly Korean Air again!"
Khuyết điểm: "They ran out of 2 of the 3 food choices after serving only half of the plane."
Ưu: "Leg room, choice of food and the overall services"
Khuyết điểm: "Check-in procedure is confusing, needs better improvements"
Ưu: "First class on Korean long haul does not disappoint!"
Khuyết điểm: "Nothing not to like"
Ưu: "flight out WAS excellent, boarding was quick, attendants were extremely courteous, seats were clean and comfortable, as can be expected, food was disappointing, only because i heard it was very good, entertainment was great, and free. rated flight home GOOD because the attendants seems hurried, all else equal."
Khuyết điểm: "food was disappointing but better than most american airlines"
Ưu: "Awesome trip"
Khuyết điểm: "No complain. The crew did great service."
Ưu: "Great plane, great service. Favorite airline when flying to Asia. The BEST crew in the air."
Khuyết điểm: "Other passengers, but KA can't control that."
Ưu: "Seats comfortable"
Khuyết điểm: "Food select"
Ưu: "The crew are friendly, the flight was comfortable"
Khuyết điểm: "Nothing"
Khuyết điểm: "Boarding would have been fast if the passengers seating in the back rows were called first to board, followed by the middle rows, and last to board, people seated in the fron rows (after of course calling the priority passengers. Traffic on the aisle would be avoided"
Ưu: "Staff are first class....efficient, polite...anxious to please. very well organized flight."
Ưu: "Leg room was good"
Khuyết điểm: "Too tight beside neighboring seats"
Khuyết điểm: "nothing"
Khuyết điểm: "Nothing GOOOOOD!!!!!!!!!!!!"
Ưu: "Good food...good service.."
Ưu: "Nice bibimbap"
Khuyết điểm: "Boarding staffs at Tan Son Nhat Airport"
Ưu: "The time is not delayed"
Khuyết điểm: "food. antertaiment"
Ưu: "Good legroom (6'1") in eco. Person in front of me reclined and I didn't feel cramped. The entertainment selection was limited but had some very recent US movies. Food was okay, but what can you expect in eco?"
Ưu: "So very accommodating and friendly. The standard for customer service."
Ưu: "The planes were very clean and in good working order. The crew was excellent. We had a very short connection but were met as we got off our first flight in Seoul and given great instructions about how to quickly get to our connection through security while our flight to SFO was being held for 15 minutes. The food was very good, choice of movies and TV excellent. Our bags made it to SFO despite the short connection. All in all I couldn't ask for a better way to make a 20 hr trip to the other side of the world."
Overall, no major problems and all employees were great. The gate area was not large enough for the passengers, so people congregated in the walkway or sat in a different area, which is slightly burdensome because you can’t hear announcements elsewhere. But this is an airport not airline issue and nothing in the short term could address it.
I will be very glad when this mask business is over.
It was delayed. Being on time definitely would have been better
Ưu: "The flight crew were very nice. I needed help boarding and departing, and they were there every step of the way."
Khuyết điểm: "Not very much room, no alcoholic drinks available, couldn’t connect to WiFi for inflight movie."
Ưu: "The pilot was hilarious and his jokes really helped calm the situation when there was crazy turbulence"
Khuyết điểm: "My one hour layover turned into a 4 hour past 2AM arrival time."
Khuyết điểm: "No beverages available to even purchase ! Ridiculous!"
Ưu: "Smooth flight, great service onboard"
Khuyết điểm: "Your seats are too small, but we know the airline industry is not gonna do anything about it."
Khuyết điểm: "Food availability."
Khuyết điểm: "Everything was fine"
Ưu: "Responsive and helpful crew. Comfortable seating."
Khuyết điểm: "More snacks; maybe coffee or a second round of refreshments. Not much, really; it was a great experience under the circumstances."
Khuyết điểm: "Left very late with very poor communications that kept changing as well as the gate info!"
Khuyết điểm: "New York to Fresno Glight delayed 2 hours."
Khuyết điểm: "Customer service was bad"
Ưu: "The flight was shorter than we expected! And after a long flight that was most appreciated."
Ưu: "plane had wifi"
Khuyết điểm: "multiple gate changes multiple delays boarded and then sat on the plane never pushing back from gate"
Ưu: "Crew was nice and accommodating, and movie selection was great. Flight got was smooth, too."
Khuyết điểm: "The Tiny seats. I’m smaller (5’7 135 lbs) and was sitting next to a regular sized man (6’ 175lbs) and we had no room."
Ưu: "Thank God for the entertainment options in this flight since it is so long... seats recline a bit but the leg room is a bit small, so by the end everything hurts anyway. Had a nice dinner and several snacks. Not too bad. The crew was pretty friendly. I have no complaints at all about AA."
Ưu: "30 year old plane!"
Khuyết điểm: "No oilers, no individual monitors!"
Khuyết điểm: "Long delays"
Khuyết điểm: "did not get my requested wheel chair service."
Ưu: "All good, on time, crew was pleasant!"
Khuyết điểm: "All good"
Ưu: "Flight depart on time, with possible 5 minute delay. No problem at all."
Khuyết điểm: "Seat was supposedly an exit row but in reality it was the seat behind the exit row and there was a metal box blocking my already non existent leg room."
Ưu: "Paid extra for more legroom"
Khuyết điểm: "No Free WiFi"
Ưu: "Personalities...loved their job. Great to talk to."
Khuyết điểm: "Bosrdunf staff at DCA. No communication in crowded area"
Ưu: "easy on and easy off. ontime."
Khuyết điểm: "a little more room between people and more padding in the seats. also delta used to have a screen in each seat and you could see where you were and how far you have gone and so on. could also see more and music."
Khuyết điểm: "Beyond pritzzels pls have other snack varieties"
Khuyết điểm: "An extremely rude woman told me there was no space to place my bag in the overhead compartment and forced me to step aside and check my backpack. I didn't have a purse or any other item, just a backpack. I told them I had medication and they told me to just put it in my pockets. So I stashed my medicine in my pockets and had no room for my personal items or valuables. I had a hiking backpack with a water bottle in the side, and since they forced me to check the bag, my water bottle flew out of the pocket while it was being loaded onto the plane. Fortunately they at least tracked me down and brought my stainless steel water bottle to my seat. However, it wouldn't fit in the pocket in front of me and I had no other bag to store it in so I had to hold it and a few other belongings in my lap for the entire flight. I also had some other fragile items in my backpack that may or may not be okay. Also, when I boarded the plane, there was still space...there was no need to be so rude and force me to check a bag being used not only as my suitcase but as my purse as well. I'm so displeased with American, their staff, and their overall disorganization. How ridiculous."
Ưu: "Gate attendant kept us informed frequently as to the status of the flight"
Khuyết điểm: "Rudeness/snappiness of the stewardesses"
Ưu: "Great crew and plane"
Khuyết điểm: "I did not like that the airline would not give a seat on an earlier flight so that I would not have to spend so many hours in the Chicago O'Hare airport. I did not like that the airport only allowed me thirty minutes of access to the internet. As a result, I could not work while I had to wait for my flight. Finally, I did not like that the airline lost or delayed my bag."
Khuyết điểm: "Flight was 1.5 hours delayed with another 1 hour delay on the tarmac"
Ưu: "Boarding and debar king was quick."
Khuyết điểm: "Attendant was surly, no coffee, no continental breakfast as indicated on the reservation. Very disappointed with in-flight service."
Khuyết điểm: "The flight attendants were Garbade"
Ưu: "No fees for carryon, like Republic charged on the way out"
Khuyết điểm: "NO seats available on booking, without paying extra. Never could sit together, even though booked together. Greedy but stupid."
Ưu: "On time departures. Friendly crew."
Khuyết điểm: "Nothing"
Ưu: "Long wait for take off. Everything else was great."
Ưu: "We had a wonderful flight experience. Smooth take off and landing. The in flight service was impeccable! Will definitely be flying American Airlines again."
Khuyết điểm: "Because it was a day later!!!"
Ưu: "The staff was completely nice (except when I was trying to rebook my ticket and I felt like there was no understanding of what I was going through)."
Khuyết điểm: "There was a strange situation outside of LGA wherein I sat in a car for nearly an hour once already at the airport. I don't know what was going on but we were trapped there and it caused me to miss my flight. There were no other flight out and I ended up having to book an entirely new ticket. I believe that LGA or American Airlines should refund my expenses, because otherwise it makes me not want to ever go through either again."
Ưu: "Much better than the trip to chicago"
Khuyết điểm: "Had to wait on the crew Short fight rushed service"
Ưu: "The price is competitive. On boarding was ontime. Though the flight was redirected to Omaha due to bad weather in Kansas City, it was only an hour late than the scheduled arrival to Kansas City."
Khuyết điểm: "The WiFi was not as expected. In flight entertainment is null. Snack would have been better."
Ưu: "Nice plane when we finally boarded it. Crew was very professional."
Khuyết điểm: "Endless advisories, the official explanation of the flight delay and estimated departure was constantly in flux."
Ưu: "very good no problems.."
Khuyết điểm: "all good thanks much"
Ưu: "Flight was delayed but boarding at DCA was very efficient and quick"
Khuyết điểm: "Flight attendants seemed bothered by something and weren't very nice. They looked/seemed tired. Cabin lights were on the whole time for a ~3 hour flight which began at 830pm."
Happy to see coffee was served and the air hostesses were v.attentive. Thanks.
Ưu: "Crew was terrific"
Khuyết điểm: "Cabin was a little cool"
Ưu: "Got seated at row 2 so practically I was the first one to disembark. There's only one stewardess who took care of us and she did very well."
Khuyết điểm: "The plane is so small that I don't have above head compartment so I had to put all my stuff under seat in front and I don't have space to put my leg."
Ưu: "The seat"
Khuyết điểm: "Some crews are not have a nice customer service"
Khuyết điểm: "Very very delayed. Made traveling home difficult on me and my family."
Khuyết điểm: "The airline cancelled my return flight home from a Venice without notifying me because they said I was. “No show” on my previous flight over. This was absolutely not true. To cancel someone’s flight and not alert them is highly unethical."
Khuyết điểm: "The delay was horrible and the captain said it was because they needed extra sleep. I found this offensive as i was trying to complete a very long trip and was exhausted."
Khuyết điểm: "Nothing. It was what you expect. Comfortable transportation and no crashes."
Ưu: "Friendly crew"
Khuyết điểm: "Very cramped and uncomfortable seats in Economy. 2 hours late arriving in KansasCity."
Ưu: "The gate agent kept us well informed about our delayed flight - she kept calling to find out status of the flight and reported her findings to us after every call. United provided water and snacks in the gate area as we waited. Gate agent was pleasant and helpful to everyone during the delay."
Khuyết điểm: "Got a call at 3:00 am saying our flight would be delayed an hour from 1:00 pm to 2:00 pm. and offered optional flights at no charge. Stayed with original flight since this was a direct flight. The flight ended up being 3 1/2 hours late. We had to wait for a ferried plane from Chicago. Just wondering if United knew at 3:00 am that they had problems, why did it take 13 hours for them to resolve it?"
Ưu: "Smooth landing."
Khuyết điểm: "Nothing."
Khuyết điểm: "No compensation, no manager available because they were dealing with the same issue at another gate. Where is the customer service?"
Ưu: "Departure was on time. Surprisingly, had row to myself, allowed for more leg room. Flight itself was smooth."
Khuyết điểm: "One beverage service only. My flight to Sf had two services which included free pretzels. Attendant did not return down aisle to check on passengers after first beverage service. Seats of plane in both directions for non stop flights very uncomfortable. With no lean back seats hard to find good sleep position. I tend to sleep through early morning flights."
Ưu: "Comfortable, quick, and great service."
Khuyết điểm: "No food."
Ưu: "Exceptional service by the flight attendants."
Khuyết điểm: "Check in process was at kiosk was long wait"
Ưu: "Nothing special"
Khuyết điểm: "Seats very dirty sticky Not clean at all"
Ưu: "The flight crew seemed worn and a bit surly. They ran out of two of the meals and the one I got was oddly seasoned but it was warm. We sat on the ground quite a while while they fixed the PA system with no water then there was a women they'd let on the flight even though she had a different destination - supposedly they spent an hour looking for her bag on the plane. Do you hold up a whole plane load of people that got on the right plane for the woman that didn't and how come when they checked her ticket - no one noticed?"
Ưu: "We toured the Boeing plant in Everett (Seatle.) I wish I had bought a T-shirt I saw in the gift shop. It read, "If it ain't Boeing, I ain't going.""
Khuyết điểm: "Except in the row right behind 1st Class, the seats are kinda crammed (in.) On a commercial on one flight, during the spiel about safety, the movie screen showed about 5 or 6 cabin attendants putting up their trays in prep for landing. Tey all leaned forward as far as they could to reach their trays. I looked around. I could reach my tray with my arms at my sides. If the actual airplane had had it'w seats spaced apart as in the movie, the plane would have been fully loaded with some 35 passengers. I forgot what airline it was, maybe yours?"
Ưu: "We made it home alive, so that's the main thing."
Khuyết điểm: "Three hour delay, which wasn't clearly explained. From others waiting with us, we gathered that flights were delayed fur to some travel plans for POTUS. Does that always happen? I can't imagine it does."
Khuyết điểm: "Kansas City airport is in need of a complete remodel."
Ưu: "That transportation was available in Chicago."
Khuyết điểm: "No problems."
Khuyết điểm: "Flight delayed"
Ưu: "The crew was again nice enough to find an empty seat next to mine."
Khuyết điểm: "The layover was very short. Fortunately, the gates were very close together. However, since I didn't have time to get lunch in the terminal, I had a snack box for lunch, too. This was rather monotonous. There aren't enough chocolate choices on the snack menu. There were no limes for my beverage. There was no in-flight entertainment available. I had hoped to finish the movie I started on the first leg."
Khuyết điểm: "Nothing"
Khuyết điểm: "The gate in Newark was a dump and the boarding process was chaotic"
Ưu: "on schedule even though ORD had some weather issues but yes good flight.."
Ưu: "Smooth flight and on time"
Ưu: "The free internet and movies"
Khuyết điểm: "The delayed flight"
Khuyết điểm: "Blaring advertisements during taxi are quite annoying. I'm not buying your service for a 1 hour flight."
Ưu: "Boarding and crew were good"
Khuyết điểm: "No comfort at all. Plane was jam packed and I had no leg room, arm rests would not come up, no free wifi or free entertainment."
Khuyết điểm: "Very uncomfortable seats with no leg room."
Ưu: "easy boarding, helpful united employees"
Ưu: "Employees need to understand that many people who don't fly often have an anxiety about the whole process. Being friendly and helpful goes a long way in making the experience less of a hassle. United seems to understand this and for the most part their employees were very friendly and helpful. I will choose united whenever possible."
Khuyết điểm: "TSA employees need to lighten up. I think they can still do their job and be friendly at the same time. They all seem to hate their jobs"
Ưu: "Though the airplane arrived late for boarding (due to inclement weather and air-traffic), the airline worked fast to make sure that the plane was clean and ready to board. The hostesses were very kind and helpful."
Khuyết điểm: "There were no gluten-free options for snacks. There was no entertainment, which isn't really a problem for shorter flights."
Ưu: "Flight delayed for a short time, explanation given- satisfying. Delayed flight info sent via text very helpful. Flight attendants and staff, very attentive, courteous, professional and informational. Over all satisfied with United airlines, thank you for my sucressful trip to Kansas City to celebrate my grandfathers 90th birthday!"
Khuyết điểm: "Waited at the kiosk at the gate desk, took about 20 minutes for an agent to appear and help with customer service."
Ưu: "Quick flight."
Khuyết điểm: "Flight was delayed for 40 minutes because of "paperwork" according to the pilot. We boarded the plane on time however had to sit on it during the delay. We were not informed of what was going on until we had already been waiting for 30 minutes. When they informed us of the delay they offered everyone free direct TV in flight to make up for the delay. Once we finally took off they announced that the direct TV was not actually working. The flight attendant making the announcements was not sincere and rather unprofessional. Luckily the pilot flew fast so we ended up arriving only 10 minutes late."
Khuyết điểm: "Long boarding and delayed flight, lots of walking"
Khuyết điểm: "We have to pay for food on a 2 hour flight? Just snacks, no meal even though it was dinner time. The stewardess doing announcements was obnoxious. She had an odd way of speaking with strange pauses, she kept calling it Kansas instead of Kansas City, and she made condescending remarks about it."
Khuyết điểm: "The flight was delayed by over 4 hours, there was no clarity on what was going on. They made us change aircrafts, the ground staff was mean at best. In spite of the 4 hour wait they didn't even bother serving food or made any announcement to handle passenger anxiety and concerns. Delays are sometimes unavoidable and I have had experiences in the past but none that was handled this unprofessionally"
Ưu: "I made it to the airport safe and sound."
Khuyết điểm: "It was a complete cluster as if no one knew what was going on. Once we were finally able to board we sat on the plane for an additional 30 minutes or so because the air conditioning went out on the plan and we all had to sit there in the scalding heat while they fixed it."
Ưu: "Nothing to like"
Khuyết điểm: "Did not like having my flight pushed back and back and back, to then be cancelled due to "air traffic control". Did not like my flight being rescheduled to 3 days later and that day being 4th of July. Did not like buying another flight for $300 so I could get to where I was going."
Khuyết điểm: "When I boarded the plane, I noticed crumbs and grease marks on my seat and crackers all over the floor at my feet. Rather than clean my area, the stewardess handed me wet wipes."
Ưu: "It's was quick."
Khuyết điểm: "Delayed a bit but mostly ok."
Ưu: "The professional services"
Khuyết điểm: "Cramped leg space"
Ưu: "Good flight attendants"
Khuyết điểm: "Small seats"
Khuyết điểm: "Didn't have a plane for us. Over 3 1/2 hour delay. Every time I fly this airline there is an issue with the flights."