The Travel agency representative set up my seating boarding wheel chair assist perfect and without flaw. every State of my flight assistance was there and very courteously United Airlines is the perfect flight system and the travel agency BOKETO.com with Mr. Enrique who set up and follow through details Awesome Travel Specialist . We will always work with BOKETO.com and United Airlines all possible air travel hire more workers like Mr. Enrique who keep their word that they will take car of your travel at their very best
Ưu: "Food is bland, boring. Entertainment contents are limited and old movies"
Khuyết điểm: "As mentioned above, more new selections of movies. Better taste and quality of food, please."
Ưu: "The seat was great."
Khuyết điểm: "Overall, it was a great experience. Boarding is very fast compared to US airlines."
Ưu: "Flight attendants are nice, polite and helpful. We didn’t lose any luggage and intact. Foods are good and plenty"
Khuyết điểm: "Seat was tight and uncomfortable. Good was typical airplane food, adequate, not great."
Ưu: "Entertainment offerings were good."
Khuyết điểm: "I booked the flight thinking it was with ANA , it was on United which is a full step below in quality. My bad!"
Ưu: "They were very helpful in changing my seat to an aisle seat. The first meal was rather mediocre. The second one was good. The seats were spacious and comfortable and I did not feel claustrophobic."
Khuyết điểm: "They were very helpful in changing my seat to an aisle seat. The first meal was rather mediocre. The second one was good. The seats were spacious and comfortable and I did not feel claustrophobic."
Khuyết điểm: "Narita to Honolulu sector has not enough food for breakfast noting Honolulu airport has got nothing to offer!!!"
Ưu: "The crew was very good."
Khuyết điểm: "Good"
Ưu: "The crew was amazing! The food was really great! And the entertainment was fantastic! I would absolutely fly with them again the next time I book a trip."
Khuyết điểm: "Nothing"
Ưu: "I like the service. I like the way they checked my back stuff and put back very neat. I’m very happy with your company,"
Khuyết điểm: "No complaints, I would say....ANA the best,!"
Ưu: "Service was impeccable, as usual, from check-in to boarding. Crew was attentive and friendly."
Ưu: "Slept much of the time"
Khuyết điểm: "My head phone didn't work. Only one ear. Asked for two replacements but neither worked, one broke."
Ưu: "Typical ANA quality. Bumpy flight but handled very well."
Khuyết điểm: "Nothing in particular."
Ưu: "Staff were very helpful and very foamy and comfortable seat"
Khuyết điểm: "No boarding zone number called in economy"
Ưu: "Security was efficient and quick. Customs was expedited. Both flights, take off and landings, were smooth!"
Ưu: "The food and courteous flight attendants."
Ưu: "Pleasant crew, good food. Standard flight as one would expect."
Ưu: "The price was cheap ($100 for 2 people), and the service on ANA was great."
Khuyết điểm: "Plane was a bit noisy, and it was a little confusing as to when we could board (but it was okay)"
Ưu: "Service, Cleanliness and Overall Quality"
Khuyết điểm: "Seats could be better"
Khuyết điểm: "food"
Ưu: "ANA use the Boeing 787 for this leg of the journey. This is the best plane flying in the air right now."
Khuyết điểm: "Nothing to dislike."
Khuyết điểm: "Food was not good, seats not comfy"
Ưu: "Nice space between seats for the economy class."
Khuyết điểm: "The entertainment center (sound) did not work in my son's seat."
Ưu: "Comfortable seats, very friendly staff."
Khuyết điểm: "The VOML food"
Ưu: "Crew attentiveness; relative comfort (could be better - but I've had worse); variety of movies"
Khuyết điểm: "I'd like greater variety in food choices"
Ưu: "ANA has been running a top notch game recently. NRTcanbea mess particularly if you're transitioning due to security, but ANA does a good job with the passengers, food and flight."
Khuyết điểm: "Would like to listen to ATC"
Khuyết điểm: "Vegetarian food options."
Khuyết điểm: "Delayed 2 hours and people where freezing in terminal. They eventually brought blankets and snacks."
Ưu: "Good food and service"
Khuyết điểm: "Delay too much time"
Ưu: "Polite attendants"
Khuyết điểm: "small leg room......"
Ưu: "Courteous and friendly staff, clean aircraft and on-time schedule."
Khuyết điểm: "There was nothing I did not like."
Ưu: "Excellent service, free new release in-flight movies, comfortable seating, plenty of food and drink included."
Khuyết điểm: "EVERY FRIGHT WAS DELAY, AND LOST BAGGAGE, AND MY SUITCASE WAS BROKEN!!!!"
Khuyết điểm: "EVERY FRIGHT WAS DELAY, AND LOST BAGGAGE, AND MY SUITCASE WAS BROKEN!!!!"
Khuyết điểm: "Very hard landing."
Ưu: "Flight was great."
Khuyết điểm: "ANA partnered with United on this leg. Service was not even comparable to ANA. The economy cabin flight crew was detached and unattentive. The elderly man when serving meals just flops or slams your tray on your tray table. The attendants do not even clean the tiolets like the ANA attendants do. Such difference in service. I wish that ANA will notbpartner with United. It sure tarnishes their brand."
Ưu: "The staff were polite and highly professional. It was an enjoyable flight."
Ưu: "The service is always top notch from the flight attendant, food is better than most airline and toilet is always clean. I could get a good seat with the leg room at my request."
Khuyết điểm: "Entertainment, the variety of film is quite limited but they have good Japanese movie."
Ưu: "I will try and avoid Narita airport, and Ana again. You have to climb a number of stairs with your carry-on off the buses, and then have to go through security again, it's a hassle. I'll prefer the ICN or other airports which are more travel friendly."
Khuyết điểm: "super crowded, bad food, bad landing."
Khuyết điểm: "This was a United Airlines flight. The crew were not very friendly. The seats were uncomfortable."
Ưu: "The crew of ANA is specacular."
Khuyết điểm: "These are slightly better than economy seats."
Ưu: "On time, great crew and service."
Ưu: "Food very good.. I like it. I will go again. I want to come back"
Ưu: "Crew was nice"
Khuyết điểm: "Space was horrible for a seven hour flight"
Ưu: "I love the politeness and caring attitude of the ANA staff. Whether I have traveled for over 24 hours to get to Japan and am exhausted or am leaving Japan and am emotional because I am leaving family, I am well taken care of. (Maybe you could give Air Canada's stewardesses tips on how to be as good as you."
The plane never seemed to cool off. Idk if AC wasn’t working. It was warm most of the flight. Other than that it was a good experience.
Flight was on time but seat was very uncomfortable.
Overall, no major problems and all employees were great. The gate area was not large enough for the passengers, so people congregated in the walkway or sat in a different area, which is slightly burdensome because you can’t hear announcements elsewhere. But this is an airport not airline issue and nothing in the short term could address it.
I will be very glad when this mask business is over.
Ưu: "The flight crew were very nice. I needed help boarding and departing, and they were there every step of the way."
Khuyết điểm: "Not very much room, no alcoholic drinks available, couldn’t connect to WiFi for inflight movie."
Ưu: "The pilot was hilarious and his jokes really helped calm the situation when there was crazy turbulence"
Khuyết điểm: "My one hour layover turned into a 4 hour past 2AM arrival time."
Khuyết điểm: "No beverages available to even purchase ! Ridiculous!"
Ưu: "Smooth flight, great service onboard"
Khuyết điểm: "Your seats are too small, but we know the airline industry is not gonna do anything about it."
Khuyết điểm: "Food availability."
Khuyết điểm: "Everything was fine"
Ưu: "Responsive and helpful crew. Comfortable seating."
Khuyết điểm: "More snacks; maybe coffee or a second round of refreshments. Not much, really; it was a great experience under the circumstances."
Khuyết điểm: "Left very late with very poor communications that kept changing as well as the gate info!"
Khuyết điểm: "New York to Fresno Glight delayed 2 hours."
Khuyết điểm: "Customer service was bad"
Ưu: "The flight was shorter than we expected! And after a long flight that was most appreciated."
Ưu: "plane had wifi"
Khuyết điểm: "multiple gate changes multiple delays boarded and then sat on the plane never pushing back from gate"
Ưu: "Crew was nice and accommodating, and movie selection was great. Flight got was smooth, too."
Khuyết điểm: "The Tiny seats. I’m smaller (5’7 135 lbs) and was sitting next to a regular sized man (6’ 175lbs) and we had no room."
Ưu: "Thank God for the entertainment options in this flight since it is so long... seats recline a bit but the leg room is a bit small, so by the end everything hurts anyway. Had a nice dinner and several snacks. Not too bad. The crew was pretty friendly. I have no complaints at all about AA."
Ưu: "30 year old plane!"
Khuyết điểm: "No oilers, no individual monitors!"
Khuyết điểm: "Long delays"
Khuyết điểm: "did not get my requested wheel chair service."
Ưu: "All good, on time, crew was pleasant!"
Khuyết điểm: "All good"
Ưu: "Flight depart on time, with possible 5 minute delay. No problem at all."
Khuyết điểm: "Seat was supposedly an exit row but in reality it was the seat behind the exit row and there was a metal box blocking my already non existent leg room."
Ưu: "Paid extra for more legroom"
Khuyết điểm: "No Free WiFi"
Ưu: "Personalities...loved their job. Great to talk to."
Khuyết điểm: "Bosrdunf staff at DCA. No communication in crowded area"
Khuyết điểm: "Beyond pritzzels pls have other snack varieties"
Ưu: "Gate attendant kept us informed frequently as to the status of the flight"
Khuyết điểm: "Rudeness/snappiness of the stewardesses"
Ưu: "Great crew and plane"
Khuyết điểm: "I did not like that the airline would not give a seat on an earlier flight so that I would not have to spend so many hours in the Chicago O'Hare airport. I did not like that the airport only allowed me thirty minutes of access to the internet. As a result, I could not work while I had to wait for my flight. Finally, I did not like that the airline lost or delayed my bag."
Khuyết điểm: "Flight was 1.5 hours delayed with another 1 hour delay on the tarmac"
Ưu: "Boarding and debar king was quick."
Khuyết điểm: "Attendant was surly, no coffee, no continental breakfast as indicated on the reservation. Very disappointed with in-flight service."
Khuyết điểm: "The flight attendants were Garbade"
Ưu: "No fees for carryon, like Republic charged on the way out"
Khuyết điểm: "NO seats available on booking, without paying extra. Never could sit together, even though booked together. Greedy but stupid."
Ưu: "On time departures. Friendly crew."
Khuyết điểm: "Nothing"
Ưu: "Long wait for take off. Everything else was great."
Ưu: "We had a wonderful flight experience. Smooth take off and landing. The in flight service was impeccable! Will definitely be flying American Airlines again."
Khuyết điểm: "Because it was a day later!!!"
Ưu: "The staff was completely nice (except when I was trying to rebook my ticket and I felt like there was no understanding of what I was going through)."
Khuyết điểm: "There was a strange situation outside of LGA wherein I sat in a car for nearly an hour once already at the airport. I don't know what was going on but we were trapped there and it caused me to miss my flight. There were no other flight out and I ended up having to book an entirely new ticket. I believe that LGA or American Airlines should refund my expenses, because otherwise it makes me not want to ever go through either again."
Ưu: "Much better than the trip to chicago"
Khuyết điểm: "Had to wait on the crew Short fight rushed service"
Ưu: "The price is competitive. On boarding was ontime. Though the flight was redirected to Omaha due to bad weather in Kansas City, it was only an hour late than the scheduled arrival to Kansas City."
Khuyết điểm: "The WiFi was not as expected. In flight entertainment is null. Snack would have been better."
Ưu: "Nice plane when we finally boarded it. Crew was very professional."
Khuyết điểm: "Endless advisories, the official explanation of the flight delay and estimated departure was constantly in flux."
Ưu: "very good no problems.."
Khuyết điểm: "all good thanks much"
Ưu: "Flight was delayed but boarding at DCA was very efficient and quick"
Khuyết điểm: "Flight attendants seemed bothered by something and weren't very nice. They looked/seemed tired. Cabin lights were on the whole time for a ~3 hour flight which began at 830pm."
Ưu: "Crew was terrific"
Khuyết điểm: "Cabin was a little cool"
Ưu: "Got seated at row 2 so practically I was the first one to disembark. There's only one stewardess who took care of us and she did very well."
Khuyết điểm: "The plane is so small that I don't have above head compartment so I had to put all my stuff under seat in front and I don't have space to put my leg."
Ưu: "The seat"
Khuyết điểm: "Some crews are not have a nice customer service"
Khuyết điểm: "Very very delayed. Made traveling home difficult on me and my family."
Khuyết điểm: "The airline cancelled my return flight home from a Venice without notifying me because they said I was. “No show” on my previous flight over. This was absolutely not true. To cancel someone’s flight and not alert them is highly unethical."
Khuyết điểm: "The delay was horrible and the captain said it was because they needed extra sleep. I found this offensive as i was trying to complete a very long trip and was exhausted."
Khuyết điểm: "Nothing. It was what you expect. Comfortable transportation and no crashes."
Ưu: "Friendly crew"
Khuyết điểm: "Very cramped and uncomfortable seats in Economy. 2 hours late arriving in KansasCity."
Ưu: "Smooth landing."
Khuyết điểm: "Nothing."
Khuyết điểm: "No compensation, no manager available because they were dealing with the same issue at another gate. Where is the customer service?"
Ưu: "Departure was on time. Surprisingly, had row to myself, allowed for more leg room. Flight itself was smooth."
Khuyết điểm: "One beverage service only. My flight to Sf had two services which included free pretzels. Attendant did not return down aisle to check on passengers after first beverage service. Seats of plane in both directions for non stop flights very uncomfortable. With no lean back seats hard to find good sleep position. I tend to sleep through early morning flights."
Ưu: "Crew was lovely."
Khuyết điểm: "I had to gate check my bag and then waited 45 minutes to get it back."
Ưu: "Nothing special"
Khuyết điểm: "Seats very dirty sticky Not clean at all"
Khuyết điểm: "Due to United delays in Bogota we were put on a standby flight 3 hours later. We didn't get on. Then had another connection two hours later that was delayed due to maintenance. Spent over 10 hours in airport. And over a total of 30 hours traveling ☹️"
Ưu: "I paid extra for Economy Plus. That should be the standard seating."
Khuyết điểm: "Any flight where passengers have no chance to eat should provide more than a cookie."
Ưu: "We made it home alive, so that's the main thing."
Khuyết điểm: "Three hour delay, which wasn't clearly explained. From others waiting with us, we gathered that flights were delayed fur to some travel plans for POTUS. Does that always happen? I can't imagine it does."
Ưu: "Captain was communicative before departure and during flight Boarding was orderly"
Khuyết điểm: "After aircraft was parked a strange loud noise could have been heard for 30 seconds. Would be nice if a crew member (flight attendant or captain) assured passengers that it was normal. Noise didn't seem normal and I was very concerned. No infotainment options."
Khuyết điểm: "Kansas City airport is in need of a complete remodel."
Ưu: "That transportation was available in Chicago."
Khuyết điểm: "No problems."
Ưu: "The crew was again nice enough to find an empty seat next to mine."
Khuyết điểm: "The layover was very short. Fortunately, the gates were very close together. However, since I didn't have time to get lunch in the terminal, I had a snack box for lunch, too. This was rather monotonous. There aren't enough chocolate choices on the snack menu. There were no limes for my beverage. There was no in-flight entertainment available. I had hoped to finish the movie I started on the first leg."
Khuyết điểm: "I understand aircraft safety is paramount, but 2 hour delay also meant we missed dinner reservation at destination on Mother's Day"
Khuyết điểm: "Nothing"
Khuyết điểm: "The gate in Newark was a dump and the boarding process was chaotic"
Ưu: "on schedule even though ORD had some weather issues but yes good flight.."
Ưu: "The free internet and movies"
Khuyết điểm: "The delayed flight"
Ưu: "Boarding and crew were good"
Khuyết điểm: "No comfort at all. Plane was jam packed and I had no leg room, arm rests would not come up, no free wifi or free entertainment."
Khuyết điểm: "Very uncomfortable seats with no leg room."
Ưu: "easy boarding, helpful united employees"
Ưu: "First class it was owsome"
Ưu: "Though the airplane arrived late for boarding (due to inclement weather and air-traffic), the airline worked fast to make sure that the plane was clean and ready to board. The hostesses were very kind and helpful."
Khuyết điểm: "There were no gluten-free options for snacks. There was no entertainment, which isn't really a problem for shorter flights."
Ưu: "Flight delayed for a short time, explanation given- satisfying. Delayed flight info sent via text very helpful. Flight attendants and staff, very attentive, courteous, professional and informational. Over all satisfied with United airlines, thank you for my sucressful trip to Kansas City to celebrate my grandfathers 90th birthday!"
Khuyết điểm: "Waited at the kiosk at the gate desk, took about 20 minutes for an agent to appear and help with customer service."
Ưu: "Quick flight."
Khuyết điểm: "Flight was delayed for 40 minutes because of "paperwork" according to the pilot. We boarded the plane on time however had to sit on it during the delay. We were not informed of what was going on until we had already been waiting for 30 minutes. When they informed us of the delay they offered everyone free direct TV in flight to make up for the delay. Once we finally took off they announced that the direct TV was not actually working. The flight attendant making the announcements was not sincere and rather unprofessional. Luckily the pilot flew fast so we ended up arriving only 10 minutes late."
Khuyết điểm: "Long boarding and delayed flight, lots of walking"
Khuyết điểm: "We have to pay for food on a 2 hour flight? Just snacks, no meal even though it was dinner time. The stewardess doing announcements was obnoxious. She had an odd way of speaking with strange pauses, she kept calling it Kansas instead of Kansas City, and she made condescending remarks about it."
Khuyết điểm: "It was a small, commuter plane and everyone was to gate check any carry-on that wouldn't fit under the seat, like rolling bag. My neighbor did not check his and took up more than half of my leg room. He was NOT friendly and I was not willing to anger him by complaining. But he should not have been allowed to bring it on board. This was a United flight, not Lufthansa."
Khuyết điểm: "The flight was delayed by over 4 hours, there was no clarity on what was going on. They made us change aircrafts, the ground staff was mean at best. In spite of the 4 hour wait they didn't even bother serving food or made any announcement to handle passenger anxiety and concerns. Delays are sometimes unavoidable and I have had experiences in the past but none that was handled this unprofessionally"
Ưu: "I made it to the airport safe and sound."
Khuyết điểm: "It was a complete cluster as if no one knew what was going on. Once we were finally able to board we sat on the plane for an additional 30 minutes or so because the air conditioning went out on the plan and we all had to sit there in the scalding heat while they fixed it."
Khuyết điểm: "When I boarded the plane, I noticed crumbs and grease marks on my seat and crackers all over the floor at my feet. Rather than clean my area, the stewardess handed me wet wipes."
Khuyết điểm: "We were delayed, no big deal. Then we got on the plane and set there on a hot plane for over 30 minutes waiting."
Ưu: "The professional services"
Khuyết điểm: "Cramped leg space"
Ưu: "Good flight attendants"
Khuyết điểm: "Small seats"
Khuyết điểm: "Didn't have a plane for us. Over 3 1/2 hour delay. Every time I fly this airline there is an issue with the flights."
Ưu: "Went smoothly & on time"
Khuyết điểm: "Didn't see any flying monkeys going over Kansas. They promised me flying monkeys..."
Khuyết điểm: "At the boarding gate, there was really really mean crew operating the boarding. There was one guy on standby, was told to wait so he did but he didn't get the seat . I understand that could happen but how she spoke this guy was absolutely rude and she did say " that's not my fault! That's your fault!!" And slam the door ... When we asked her for adding miles , she did as complaining " I am here for the flight to Ommaha ." Even though she was not , she is working for United airlines , isn't it her job ??? She was like that to every customer and that presents your company's value ... When the gate was for us , she was back at the gate ...... I am so disappointed for this poor customer service. Even though if I mention here , I know nothing would change and I hope this one voice will reach to the company somehow and make some change ."
Khuyết điểm: "Snacks"
Khuyết điểm: "After sitting for a 8 hour layover, the boarding gate was changed. The announcement of this change was poorly done, and we were not aware. Fortunately, I questioned why our flight was not announced and found this change. With less than 30 minutes until flight take off, we had to hurry to ...not only another gate, but a completely different terminal. I feel there should have been better informative announcements of this change."