The crew members are very kind and their respond was so fast.
Ưu: "Good service"
Khuyết điểm: "N A"
Ưu: "Being on time, food, orderly"
Khuyết điểm: "Communication"
Khuyết điểm: "A330 business class seats ate almost lay flat. Seats are older and don’t fully flatten out anymore"
Ưu: "Was able to get rest"
Ưu: "Nicely equipped newer plane with seatback touch screen. Arrive to your seat to find a blanket, water bottle, pillow and packet the paper slippers and toothbrush. Frequent meal, snack, and drink service."
Khuyết điểm: "Foam earplugs would be a welcome addition."
Ưu: "The service was quick and friendly."
Khuyết điểm: "Maybe a great selection of in flight movies would be nice. (For longer flights)."
Ưu: "Flight attendants were quite attentive. 3 meal selections offered. Seats quite comfy for economy class."
Khuyết điểm: "Nothing except flying first class."
Ưu: "The pre-booking of meals to meet dietary restrictions."
Khuyết điểm: "Another protein to go with the fruit tray option"
Khuyết điểm: "More offers of water and drinks."
Ưu: "The crews on the second flight were so loud. Talking and laughing so loud from the back made me uncomfortable."
Ưu: "Food, professional staff and crew"
Ưu: "Service and food was good."
Khuyết điểm: "would not accept my confirm check in on line"
Khuyết điểm: "Be told numerous time we couldn’t feed our 4yo daughter food on the plane that was not served by KAL...yeah that’s right NO apple slices for your kid on this 6 hour trip"
Ưu: "Staff was very hepful and attentive. Nice people working"
Khuyết điểm: "Ordered vegetarian oriental and they brought me appetizer of shrimp Flight attendant didn’t understand that shrimp is not vegetarian"
Khuyết điểm: "Little leg room on shorter flights/smaller aircrafts."
Ưu: "Everything except boarding."
Khuyết điểm: "Check in was very slow, the flight was late and missed connection"
Ưu: "I very much enjoyed the flight. The crew went out of their to make you feel comfortable. The food was delicious and more than enough to make you full. I was very impressed with the room between seats. I will definitely fly with this airlines again"
Ưu: "Excellent service and delicious food and clean."
Khuyết điểm: "No wifi on board. Not many movies."
Ưu: "Best service, clean airplane, flexibility check-in procedure,"
Khuyết điểm: "Food was not good except bibimbap. I ordered instant noodles instead."
Khuyết điểm: "Delayed flight departure and arrival"
Ưu: "Attendants friendly, cabin clean"
Khuyết điểm: "Never got headphones. Seat quite uncomfortable, notciced a large bruise on my leg from where I had been uncomfrtable for the whole flight."
Khuyết điểm: "Rude flight attendant! She opened the food tray on my lap and instead of informing me to put my seat upright, she did it for me as though I was a child."
Khuyết điểm: "Flight was delayed 4 hours and I had to miss my connecting flight."
Ưu: "Terrible waiting without food and drink even you have Money to buy. You could Not buy any which call meal or water easy. We had delayed 3 times without helping from Korea air."
Ưu: "Almost everything. I liked the very friendly staff and big screen for entertainment."
Khuyết điểm: "Almost nothing"
Ưu: "Bags were not checked through to Cebu because of the 10+ hr layover. Had to go out to arrival area to follow up on bag transfer. Korean Air wouldnt issue my boarding pass for my INC to CEB flight at LAX so I have to get in line again at the Korean Air check- in counter in INC then was told to go to Jin Air since it was operated by them. Jin Air wouldn't issue a boarding pass because my flight was at 8 AM the following day. I ended up sleeping at the predept area until the counter opened."
Ưu: "Short layover, good food"
Khuyết điểm: "N/A"
Ưu: "I called prior to my flight and they told me due to long layover I would be provided with a hotel- usually the Hyatt, when I arrived they told me usually but not in my case. 18 hrs layover- no food or anything provided. Never again"
Khuyết điểm: "Everything!!"
Ưu: "The service was good"
Khuyết điểm: "Sitting down 5 hrs it was very painful to be sitting that long. My seat eould heat up and it was uncomfortable also. I couldn't sleep during the flight."
Ưu: "Tons of movies to watch while flying for 12 hours. Multiple meals. Great service. Enough room and recline action."
Khuyết điểm: "Seats too small for a seven hour flight"
Khuyết điểm: "Bad weather, flight crew had time to serve us quickly then had to sit for a big portion of the flight."
Ưu: "Everybody was friendly and courteous"
Ưu: "Leg room, choice of food and the overall services"
Khuyết điểm: "Check-in procedure is confusing, needs better improvements"
Ưu: "Awesome trip"
Khuyết điểm: "No complain. The crew did great service."
Ưu: "Great plane, great service. Favorite airline when flying to Asia. The BEST crew in the air."
Khuyết điểm: "Other passengers, but KA can't control that."
Ưu: "Clean rest rooms Friendly attendants comfortable leg room"
Khuyết điểm: "Very limited entertainment options for such a long flight, IAD to Seoul"
Ưu: "Seats comfortable"
Khuyết điểm: "Food select"
Ưu: "Staff are first class....efficient, polite...anxious to please. very well organized flight."
Ưu: "Nice bibimbap"
Khuyết điểm: "Boarding staffs at Tan Son Nhat Airport"
Ưu: "Spacious seating. I didn't feel crowded. The food on the plane was pretty good too. No complaints. All of the stewardesses were giving a friendly "sawasdee" when we got to Thailand. They provided headphones to each passenger and a pillow as well."
Ưu: "The time is not delayed"
Khuyết điểm: "food. antertaiment"
Ưu: "Good legroom (6'1") in eco. Person in front of me reclined and I didn't feel cramped. The entertainment selection was limited but had some very recent US movies. Food was okay, but what can you expect in eco?"
Ưu: "So very accommodating and friendly. The standard for customer service."
Japan Airlines should have done better incorporated with other codeshare airlines (JetBlue) to make sure our reservation doesn’t get mess up and that’s one of the reason why we stayed in Newyork for the whole day to wait for the next flight. Could have been much better experience but it wasn’t and worse. My flight got delayed in Newyork causing us to miss out our flight on the outbound from Narita to Vietnam. On the way back, the agent from JP airlines messed up our reservation and separate our name into 2 different reservations making us running around to figure out how to get the boarding pass for my partner which is ridiculous.
Ưu: "Nice staff"
Khuyết điểm: "More Movies and TV shows"
Ưu: "I like how the crew made rounds hourly to provide drinks and ensure we are good! Also appreciated when they were able to accommodate last minute meal changes!!"
Ưu: "My seat"
Khuyết điểm: "Time check in maybe earlier."
Ưu: "The crew was polite, responsive and friendly. The food was very good and served hot. For a flight to Japan, I thought $1,000 round trip direct from Boston was an excellent price considering you got 2 complete meals and additional snacks. Much more than I expected. Would fly Japan Airlines again."
Khuyết điểm: "I don't think there was much that could have been improved. The seats were as comfortable as could be expected when paying an economy price."
Ưu: "Flight went well and was on time. 2nd best experience for economy seat."
Ưu: "Delay of check in with upgrade"
Ưu: "Punctual and direct flight NRT-BOS. Time-efficient."
Ưu: "even though I was in Economy class, the seat was comfortable, the food was good and the flight attendands were attentive and polite"
Ưu: "Privacy of window side seat"
Ưu: "Everything was great"
Khuyết điểm: "Lower the price"
Khuyết điểm: "Please contact me immediately!"
Ưu: "Entertainment was good"
Khuyết điểm: "PA system was used excessively."
Khuyết điểm: "seat was uncomfortable (cushion very hard)"
Ưu: "Comfortable business class seat. Flight was on time. That’s what I wanted."
Ưu: "I had a pleasant flight experience with JAL. Nothing to complain about."
Khuyết điểm: "I was able to choose an aisle seat but it did not go through. I have to get to Narita to be able to get an aisle seat."
Khuyết điểm: "Inflight WiFi is very slow and choppy. I wish we could get a stable and high speed connection."
Khuyết điểm: "Meal was served frozen."
Ưu: "From bathroom amenities to food/drinks on board. Japan airlines knows the meaning of service and I had a very pleasant flight."
Ưu: "I love JAL! The customer service was top notch, the food was delicious, and it was very spacious for economy."
Khuyết điểm: "We had to wait until check in to sit together."
Khuyết điểm: "The dinner meal was not what I requested. A roll with breakfast would have helped. The shrimp was good what was under them was not so good. We had to wait tell last minute to sit together."
Ưu: "Service is outstanding. Attentive but not invasive and always with a genuine smile. Will fly JAL every time it’s an option"
Ưu: "JAL was very flexible with me leaving a day earlier due to tropical storm which I greatly appreciated"
Khuyết điểm: "would have liked more food options and recent movie selections"
Ưu: "Business class seat was good."
Khuyết điểm: "Temperature was kept too hot to sleep comfortably. Service a little slow. It took almost 3 hours to finish the first meal."
Ưu: "The flight is on time,service is excellent."
Ưu: "Sakura lounge was excellent."
Khuyết điểm: "The entertainment system was bit unsteady."
Ưu: "Japan Airlines still provides all the services to make for a comfortable journey. The airline staff are excellent, the food is good and there are no bag fees."
Khuyết điểm: "I did not like that we could not book our seats until 72h before departure."
Ưu: "JAL work ethics are what the Japanese excel at, so there's not much to complain about."
Khuyết điểm: "The same as most other airlines, the seat width and pitch has been getting smaller. Even with seat by the aisle, my elbow sometimes bumped inadvertently a wayward flight attendant."
Ưu: "The staff continued to check on the passengers throughout the flight. The food on the flight across the Pacific was excellent for airline food. Used trays did not stay in front of the passengers for a long time. They were removed in a very timely manner."
Ưu: "Everyone on the flight was very nice and helpful. Food was excellent! There were a lot of choices of movies to watch. It was probably the best flight experience I've ever had and I travel overseas quite a lot. If I ever get the chance to fly them again, I will. Great service and outstanding experience."
Ưu: "Nothing I like , when u buy the ticket they're so nice , but after paid they're very bad, never take care of you, u ask them some help, they're can't"
Khuyết điểm: "They every bad customer service, I never seen before"
Ưu: "Polite service, comfortable flight, no delays"
Ưu: "Staff- the ladies in flight were very friendly and courteous."
Khuyết điểm: "Sorry, my seat really uncomfortable..."
Ưu: "I liked that the flight attendants were attentive and gave us all refreshments in a timely manneR."
Khuyết điểm: "The seats were small. But then again, I think that would have been a complaint for all airplanes."
Khuyết điểm: "WiFi was very flakey, and could not complete the Credit Card transaction to login... Wasted several hours."
Khuyết điểm: "Nth"
Ưu: "Our flight had a long delay, but one we were on board it was a short and smooth flight."
Ưu: "The seats very comfy. The food is so good. All including flight attendance are very polite people. Overall they are excellent compared to others that I flew with so far for my business trip to other country. Will be my first choice for my next trip!."
Ưu: "Roominess of economy seats."
Khuyết điểm: "Poor movie selection. Heavily skewed to action/terror/suspense. Very few dramas, and none of them current."
Ưu: "The crew was very nice and pleasant. They were very accommodating as well."
Khuyết điểm: "For my entire flight back I was so hot I could hardly stand it. I had to change my clothes and it still didn't help very much. My meals were also pretty bad on the way back, which is odd because they were not bad on the way there. It was definitely one of the worst flights that I've ever had, mostly because of the heat."
Khuyết điểm: "My seat was not comfortable and it was uncomfortably warm."
Ưu: "Good food and punctuality"
Khuyết điểm: "No English subtitles for English speaking movies"
Ưu: "The service was excellent and the seats were really comfortable"
Khuyết điểm: "The food choice was a bit poor"
Ưu: "We left on time, we arrived early. The crew was very polite and helpful. The food was decent on board and the seats were comfy."
Khuyết điểm: "I wish they flew all over the USA, American carriers should be ashamed"
Ưu: "Japan airport is big and too much shopping needs to be done, and liked the fact that boarding started just 15 minutes before departure which gave me ample amount of time."
Khuyết điểm: "Movie selection wasn't the greatest. The mid-flight meal was a burger instead of the beloved ramen."
Ưu: "Flight attendants are really kind and patient."
Ưu: "good selection of movies and audio, responsive and caring service crew. Plane cabin was clean and the flight was smooth"
Khuyết điểm: "Passengers in front alway lowered their seats and the amount of space to move for someone over 6 feet made the flight uncomfortable. the woman in front of me was short too so I did not understand her need to push her seat back. The seats should not the ability to be lowered to the extent they were. It makes for an uncomfortable ride"
Khuyết điểm: "Very uncomfortable seat. A bit rude flight attendant."
Khuyết điểm: "Did not like emergency exit seat."
Ưu: "All crew are so kind.Great services."
Ưu: "Overall the flight met expectations for service, comfort and food."
Khuyết điểm: "Variety of entertainment (or lack of), and the flight being continuously delayed. Even though the flight ended up departing just an hour later than initially scheduled, I would rather receive one notification for a 1-hour delay, than four notifications for 15-minute delays."
Ưu: "Friendly attentive staff."
Khuyết điểm: "The seat was narrow and after 9 hours, not comfortable... Normal for economy though"
Khuyết điểm: "I was seated at the exit isle, ample of leg room, but the seats were very narrow. I barely fit into the seats. I noticed the seats behind had smaller arm rests so they had more space. The movies on board need upgrade."
Ưu: "Empty seats"
Khuyết điểm: "Only snack No entertainment No chargers"
Ưu: "Clean plane, comfy seats and great staff"
Khuyết điểm: "Everything was good didn’t hate anything"
Ưu: "Crew tried to be friendly"
Khuyết điểm: "Slow to depart after boarding on time, with an eventual delay of 1 hour (deplaning was extremely slow) before we reached the baggage claim area. The wait for baggage took another half hour"
Ưu: "Everything on time"
Khuyết điểm: "no outlet to charge phone"
Ưu: "Food was ok for economy and they bring more coffee when you ask. The flight wasn’t so full so the seat next to me was empty and also I could sit in the exit isle to work on my laptop"
Khuyết điểm: "The seat pitch is such that you can’t use a laptop in a normal seat. This would have been a big issue if there wasn’t a seat in the exit row for me to borrow. Staff fine but nothing special."
Ưu: "My flight is at 9:50 am but I arrived around 5:30 am , as expected the line was already long and one of the crew told us the front desk will not open until 6:30. My husband reserved my ticket going back to US. I was assigned to seat on an exit, but when I went to the gate , one of a female employee keeps telling me if I'm aware I'll be seating on an exit and I said yes , I look for a vacant seat so I can relax while waiting, she went back again and asked me if the front desk desk gave me any paper about the task I have to do when seating on an exit. I read it and understand . She came back again for the third time and borrow my boarding pass and check something and asked me if I want to transfer to another seat, and I said no. I don't know what she wants me to do , but I'm so irritated because she keeps asking me the same question over and over again."
Khuyết điểm: "No available slippers for economy class. I’m a star alliance gold and other star alliance airlines member provide the said amenity."
Ưu: "Security was efficient and quick. Customs was expedited. Both flights, take off and landings, were smooth!"
Ưu: "The food was great. There was a good selection of shows and movies. The stewardesses came around with water and juice often which was really nice. The bathrooms were clean."
Khuyết điểm: "The decent into Japan was pretty steep. It made me feel a bit sick and I never get motion sickness. Hardest decent I've ever had and I travel every 2 years. The ascent was excellent though and the flight in general was perfect."
Khuyết điểm: "The dinner was served too late, not right after take off. Also, the portions were way too small."
Ưu: "Excellent service. Good food. Great entertainment selection."
Khuyết điểm: "No free WiFi"
Ưu: "Huge plane with nice leg room and space. Attentive attendants with excellent service."
Khuyết điểm: "Didn’t care for the food nor movie choices."
Khuyết điểm: "Lack of airline professional staff at lax airport. There's no set person in charge. We had an emergency return and no one can explain or give us answers for rebooking our flights."
Ưu: "Good price"
Khuyết điểm: "Stink in the plane"
Ưu: "Wonderful service"
Khuyết điểm: "Food was on the very bland side"
Ưu: "I had a "premium economy" seat for this leg. That was good, and the seat itself was much more supportive than most airplanes have. Crew was attentive."
Ưu: "Comfortable seats, very friendly staff."
Ưu: "Staff was wonderful and pleasant. Food was good for plane food. Entertainment was enough to get us all the way there."
Khuyết điểm: "Seats in economy are a little uncomfortable, but to be expected."
Ưu: "Service in side."
Khuyết điểm: "Air host listen on time"
Ưu: "Crew attentiveness; relative comfort (could be better - but I've had worse); variety of movies"
Khuyết điểm: "I'd like greater variety in food choices"
Ưu: "Services and respectful"
Ưu: "Friendly and helpful staff. Although flight was delayed slightly with boarding, flight crew maintained same flight time, thus not adding any further delays."
Khuyết điểm: "Meal options and/or supplied should be expended to expend options passengers have, especially if one option runs out."
Ưu: "Good good, good service, and good equipment."
Ưu: "Flight spot on time."
Khuyết điểm: "Can't think of a better thing"
Ưu: "Friendly and helpful airline staff and flight attendants. Efficient boarding. Departed on time. Great in flight service."
Ưu: "Great value, excellent food and entertainment"
Khuyết điểm: "Chinese passengers, but that has nothing to do with the airline!"
Ưu: "Very clean plane. Nice and comfortable. Staff was very friendly. Lots of leg room. The seat doesn't till back, but instead the seat slides forward. I wouldnt mind to fly again with ANA. Terrific entertainment system and movies."
Khuyết điểm: "Minor thing is the headset, which doesn't provide the best sound, but it will do. Food options can improve"
Ưu: "Not much to complain about. If the snacks can be provided at the galley freely, that would be perfect."
Ưu: "Even in economy class, the seats are wider than most American airplanes, there is a pedestal for the feet and the seats recline deeper. The service is excellent, very friendly and accommodating.We left on-time and arrived on-time. When flying again to Asia or SE Asia, I will definitely book ANA."
Ưu: "I took flight Mexico-Narita on economy and it was comfortable enough for a 14 he trip. Food was great and entertainment was bast."
Khuyết điểm: "Nothing in particular"
Ưu: "Great service, excellent and curteous. Clean cabin"
Khuyết điểm: "Food can be improved, economy seats are tight. Movie selection not as vast as SQ and Cathay."
Khuyết điểm: "Very nice services"
Ưu: "My 96-yr-old father was given an airport wheelchair after we checked his own transport chair. He was wheeled through security and to the departure gate. We were advised they changed us to a bulkhead row w/an unoccupied seat adjacent to his. Twice during the flight one of the flight attendants came to tell him that she would help him off the plane so to wait for her after the rest of the passengers disembarked. The meal was very tasty.Chicken karaage was not crispy but I wouldn't expect it to be. The rest of the items were well seasoned with the right consistency. Dessert was a flan custard with passion fruit sauce (very Hawaii!), even including a few seeds from the fruit as garnish."
Ưu: "The flight attendants were very polite and kind."
Khuyết điểm: "The food was not to my taste. I did enjoy the ice cream though! Perhaps it was very Japanese (which I am not tremendously familiar with), but even the pasta with sauce which I had the impression was going to be more Italian style, seemed odd. I felt like it was supposed to be gourmet, but just came off strange. I was wishing for something more straightforward."
Ưu: "Very pleasant. I upgraded to economy plus so that was a bonus."
Ưu: "Good Business Class, will fly them again. Excellent service."
Khuyết điểm: "No meal served upon take off, snacks only."
Ưu: "Great movies!!"
Khuyết điểm: "Terrible seats- difficult to find s confirtsble position."
Khuyết điểm: "There was turbulence at the beginning of the flight so we couldn't get the snack that we ordered. When the turbulence died down, the flight attendants did not bother to complete the food service for snacks or drinks ordered. I had to get up and ask twice. They were not present much at all in BUSINESS CLASS. So that's why I rated the experience as poor. The international food choices are poor. They do not taste good. I think I have to stop flying ANA. Kisha"
Ưu: "overall clean and comfortable, service is great"
Khuyết điểm: "Limited movie and news programs"
Ưu: "Rather new plane; tight, hard, uncomfortable seat architecture. I'm 6 feet tall and 160 pounds -- probably about the 'ideal size' for design. Least comfortable long flight I've had in a very long time."
Ưu: "Boarding was easy and the crew and service were excellent. Overall, the food on this flight was also enjoyable."
Khuyết điểm: "I find the 777 SFO -> Tokyo, and Tokyo -> SFO cabin gets too warm when trying to sleep. With a warm blanket provided, I would suggest keeping the cabin a bit cooler and providing extra blankets if people need them. Also the movie selection on ANA is not nearly as comprehensive as what United provides on international flights."
Ưu: "Service and so much free drink."
Khuyết điểm: "Nothing"
Ưu: "Seats were comfortable. Entertainment was OK."
Khuyết điểm: "I don't know what that food was, but it wasn't food."
As it is a long flighg, would appreciate if flight crew regularity asks passengers if they would like refreshments
Only 2 meals on a 16 hrs flight and they had few option for food and drink. Qty was not sufficient
I liked the cleanliness of the flight, my check in bags got loaded into cargo for some reason and I had to wait over 30 mins for them to arrive becuase a thunderstorm hit and they people in charge didn’t want to drive the cargo section over in a thunderstorm.
Ưu: "Reliable service, clean cabin"
Ưu: "Crew very polite and friendly"
Khuyết điểm: "Crew forgot to bring me things twice so I had to ask another crew member on both occasions."
Ưu: "Crews sympathy’s"
Khuyết điểm: "Disembarking On economy plus we had to wait for all business passengers to leave and there were that needed wheelchair hence took a long time"
Khuyết điểm: "Boarding was delayed for 25 min and was no information for that. Otherwise everything was good"
Ưu: "They passed by me when they served the meals because they thought I had it already which it was someone behind me who got his meal since he had a special meal request. So I ended up to talk to them that I haven’t had my meal yet. It was embarrassing moment for me. They seemed thinking that I lied to them."
Khuyết điểm: "They are well trained crews so I have no better ideas about improvements"
Ưu: "Flat bed is wide and comfortable. Cabin crew was excellent."
Khuyết điểm: "Left 45 minutes late though we boarded on time. Pretty bad for a 50 minute in the middle of the morning."
Ưu: "Everything is perfect, the crew services are very warm and professional, I strongly believe that Singapore airlines is the best in world as I tried many airlines but I don’t see like their them, I will strongly recommend and I will be their customer for any flight to Far East inshaallah."
Khuyết điểm: "I recommend if they can provide paid massage service ( not complementary)at the suits class for long trip because there’s enough space to do it , I’m very glad to congratulate them for the level of service they reached ."
Khuyết điểm: "Seats after 1st hr, will feel uncomfortable"
Ưu: "Best airline I've ever been on"
Ưu: "Seats are spacious even for economy class."
Khuyết điểm: "None"
Ưu: "Crew was attentive."
Khuyết điểm: "The entertainment was rather limited."
Khuyết điểm: "WiFi didn’t work on 3 of the 4 flights although all purportedly had it. Also didn’t work the majority of the time in the Business Class Lounge in Singapore. Food was mediocre both on flights and in the lounge. Movie selection could hardly have been worse."
Ưu: "The crew did a wonderful job of anticipating needs and having all the little ammenities you could want."
Khuyết điểm: "They gave you a menu at the start of the flight but didn't serve any of that food, and the food wasn't very good"
Ưu: "Okay in general, nothing impressive"
Khuyết điểm: "Food certainly need improvement, lacking in attention to ensure food quality. Crews need proper training in customer service."
Ưu: "Cabin crew knew how to work."
Khuyết điểm: "So surprisingly, the cabin was dirty and the seat comfort was below expectation."
Ưu: "Foods. Drinks. Entertainment."
Khuyết điểm: "Nothing. Everything’s so perfect!"
Ưu: "Everything from booking, online check-in, self printing of Boarding Pass, BIz Class lounge, Flight. Flight too short (KL to SG) for me to eat and enjoy the inflight entertainment."
Ưu: "Staff were very attentive and checked in on us regularly to make sure we had everything we needed. Food was great and ammenities kept spotless."
Ưu: "Short flight"
Khuyết điểm: "N/A"
Ưu: "Friendly and helpful crew. Efficient service and good boarding. Seemingly wider seats than the newer A350s."
Khuyết điểm: "Positively ancient entertainment system with poor selection and bad visual quality. Ads pop up every time you go into another menu. If you're flying SIN->BNE I'd avoid the 7.20am departure, you'll get the old 777-200s rather than the A350s they run on other departures."
Ưu: "Top notch service. Very comfortable in business class. Very attentive. Would definitely fly with them again."
Ưu: "Spacious and clean"
Khuyết điểm: "Crew wasn’t attentive. Brought wrong order, forgot order, walked by hurriedly and hit passengers. Empty sauce on the Tray- when asked said it was for presentation!"
Khuyết điểm: "With no food preferences specified, it takes a significantly longer time to get your meal as there are a lot of people who have special dietary requirements on certain routes."
Ưu: "Spacious economy class seating and great service"
Khuyết điểm: "Outdated Cabin Fit Out"
Khuyết điểm: "Flight attendants were bot friendly, appearwd to be botheted when askes questions or requests were made."
Ưu: "The crew were excellent"
Khuyết điểm: "I'm 6'2" and the regular economy seats didn't give me enough to leg room"
Ưu: "I am disabled traveling with my 96-year-old father. the Singapore Air crew helped us beyond all expectations on our 3 flights: JFK-FRA, FRA-SIN & SIN-DEN. most especially in Germany!"
Khuyết điểm: "I need to upgrade our return flight SIN-LHR & can’t figure out how. also would like to modify trip, but it’s so difficult. deLancey Whitmer 1 (203) 838-6808"
Ưu: "It was good"
Khuyết điểm: "Nothing"
Ưu: "Excellent crew services"
Khuyết điểm: "Entertainment system is rather tired for today’s standard for first tier airlines, in particular the headphone jacks which may not work from wear & tear. It’s a hit & miss whether the sound works or not. Obviously mine didn’t on one side this time. Very frustrating if you are on a long flight and there’s nothing you can do if the flight is full."
Ưu: "Even though the flight was just 45 mins, the crew were able to pop out a beverages round"
Khuyết điểm: "Nothing to mention, all was good"
Ưu: "The plane had decent leg room, the food was great, service was excellent. I have no complaints. Snacks were handed out pretty regularly which was great. In flight entertainment was good too. I'll definitely fly Singapore again, I liked it better than other Asian airlines."
Ưu: "Prem econ very good. Crew very friendly."
Khuyết điểm: "Nothing"
Ưu: "The flight wasn't full so we had a spare seat between us, That made economy barely tolerable."
Khuyết điểm: "The seats in economy are now Way TOO SMALL! You better start calling Economy - "Stearage"! Food was not as good as on past flights with SA. Movie selection not as good as past SA flights. Earphones supplied are horrible!!!"
Ưu: "I traveled Premium Economy. It was well worth the extra cost over regular Economy. The food was great, the crew was great, the flight was very comfortable."
Ưu: "Friendly staff."
Khuyết điểm: "Kids' meal didn't have fruits. No cellphone charger."
Ưu: "Lounge experience was excellent. Service on the airline in general was excellent. Food and drinks we're just great. I enjoyed the sleeper seat that I was in. Everything was super smooth and I'm so glad I flew with Singapore Airlines."
Khuyết điểm: "Nothing negative to report"
Ưu: "The staff were helpful, once I had complained enough."
Khuyết điểm: "Aircraft was old, tired, and uncomfortable. The seat of my chair was not attached. There were huge comms boxes below every 2nd seat so zero legroom. Screens were so old they were unwatchable and tiny. Air Asia provides a superior service for a fraction of the price."
Ưu: "Both ways I had a whole row to myself, great attendants, in flight screens and charging stations at your seat, frequent meals"
Khuyết điểm: "Clean bathroom trash more often"
Ưu: "The service in coach was very impressive! The flight attendants could not be more attentive! I can only imagine how it would be in business or first class."
Ưu: "Good service"
Khuyết điểm: "spicy chicken too spicy!"
Khuyết điểm: "Extremely cramped flight in regular Economy."
Khuyết điểm: "cramped seats freezing cold"
Ưu: "The service is amazing. The stewardess are always smilin and very helpful. If you'd like anything extra, just ask and they'll bring it right over. The entertainment onboard was top notch"
Khuyết điểm: "I would have wished for better back supported seats. 14hrs on a flight isn't quiet the best."
Ưu: "Fast boarding"
Khuyết điểm: "Hot cabin. Chairs makes so much movement when the back of the chair where the folding table is moving. Chair movememt of the seatmeat is felt in the same rows of seats."
Ưu: "Crew friendly it's my son favorite"
Khuyết điểm: "Seat selection and little needs comfortable for young kids with mothers"
Khuyết điểm: "Food variety"
Ưu: "Crew was very attentive,"
Khuyết điểm: "Have all the food choice in the menu available. And add sudoku to the game"
Ưu: "Staff is nice and polite."
Khuyết điểm: "Need more movies choice and TV"
Ưu: "Crew was amazing."
Khuyết điểm: "I had a problem with the seat cushion. Not comfy enough."
Khuyết điểm: "I had a carry on plus a laptop bag. On the website they say you are allowed to carry a personal item such as handbag or a laptop bag along with the carry on piece. This guy at Nagpur airport says the weight of both these combined should be under 15 lbs. are you kidding me?"
Ưu: "I think that my review and comments about the first portion of the flight apply equally to the second portion of the flight. Despite my criticism of the food, the flight attendant service was above expectations."
Khuyết điểm: "The food. Hire a chef that knows how to make the food palatable."
Ưu: "Flight was 80% empty, but it was amazing anyway, slept through most of it"
Khuyết điểm: "Staff constantly woke me up for snacks and drinks, which is good on one hand but I was sleeping so deep that it was a bit annoying."
Khuyết điểm: "just did not like the baggage policy for carry on"
Khuyết điểm: "I didn’t like the spicy food"
Ưu: "The crew was FANTASTIC!! SO kind and helpful, and went out of their way the whole flight to assist us with anything and everything we needed! :)"
Ưu: "Good movie selection, very friendly crew"
Ưu: "Food was good and staff was friendly."
Khuyết điểm: "Had to wait 3 hrs because of a system malfunction. And had a screaming toddler behind me the entire 13 hr ride. The headrest on the seats are very uncomfortable."
Ưu: "Good leg space, friendly crew, excellent plane."
Khuyết điểm: "This is for ALL airlines: It takes so long to get off the plane!"
Ưu: "Flight crew was very helpful. I didn't have any special requests, but I noticed them being extremely helpful to other passengers. Much better than US based airlines, as most others are."
Khuyết điểm: "Extra security going to USA is a nuisance. Food was ok, not as good as previous trips. Lamb was only selection left when they got to my seat. Not my favorite also very fatty."
Khuyết điểm: "They claimed they have free WiFi, but this is not true. Passengers has to pay if they want access to WiFi. Uncomfortable sitting and you cannot adjust it to a comfortable level. Crew keeps demanding sit need to be upright."
Ưu: "Excellent flight attendant service. Some of the best airline food in the world."
Ưu: "It was on time."
Khuyết điểm: "The food sucked."
Ưu: "I fly a lot, and I notice when things go well. There is nothing I can complain about with Qatar; their equipment is up-to-date; their service is first-rate; their record for on-time departures and arrivals is excellent, and their food is good! I will gladly fly with them in the future."
Ưu: "Individual service, happy and natural looking crew, comfort and company aim."
Ưu: "I had an exit seat"
Khuyết điểm: "Service was only fair, no power outlets for a 15 hour flight. Seats too narrow. Only good options for every meal was chicken and vegetarian"
Khuyết điểm: "Nothing"
Ưu: "food, crew ."
Khuyết điểm: "entertainment choices for Hollywood movies are limited."
Ưu: "Beautiful airplane with an incredibly hospitable staff. Food was delicious, seats were spacious and comfortable. Couldn’t ask for a better 14-hour flight!"
Ưu: "Great service, on-time flights, very comfortable planes in excellent condition. Great value for flight cost, BOS-KTM, through DOH. I would fly again with them."
Khuyết điểm: "Lots of mediocre movies to select from. Very slow deboarding in Doha onto buses."
Ưu: "Qatar airways is the best in middle East"
Ưu: "On time. food were good in general."
Khuyết điểm: "Complimentary hotel for 10 hours layover is needed whether or not if it's an economic passenger. Air stewardess can improve basic English pronounciation of English is her / his second language."
Ưu: "The crew was always present. The food was good too."
Khuyết điểm: "Too many crying children, but that has nothing to do with you guys. And the movie selection could have been more and better. The bathrooms should be frequently checked and cleaned."
Khuyết điểm: "Food is not fresh, very uncomfortable seats and very little leg room."
Ưu: "Food and crew"
Khuyết điểm: "Lost baggage no one knows anything."
Khuyết điểm: "Food and behaviour of hostess serving in our line I.e. Seat 34 b & 34c"
Ưu: "Meeting me at the gate of the previous flight Driving me to the next gate all in a very hospitable atmosphere. Free sleeping pajamas Full food menu around the clock bed making service attention to detalis friendly air crew."
Khuyết điểm: "Wifi is for a limited time and hard to figure out. toliettes get too busy during at peak times."
Khuyết điểm: "Food could have been better. Dessert was disappointing, more choice could have been good."
Ưu: "Courteous crew members Nice food tray containers"
Khuyết điểm: "Portions were a little too small for me"
Khuyết điểm: "no one came to help even after asking for assistance"
Ưu: "Crew had amazing customer service with a badly serviced plane"
Khuyết điểm: "Was on flight QR 743 Doha to Boston. The pilot landed as if it was an afterthought In good weather, it sounded as if the pilot used the computer to land. The crew worked with great pains within a difficult situation. The flight was delayed by an hour, full flight had dirty lavatories without water from the get go! One of the middle lavatories could not lock! This plane should have been better serviced by ground crew before it departed Doha! Infotainment system is confusing, keep it simple and add more up to date movies. Even then, I will still fly QR over all else."
Khuyết điểm: "The layover was too long"
Ưu: "Crew Service"
Khuyết điểm: "If a customer has not ordered Vegeterian / Special meal earlier, the crew doesn't carry any extra meal."
Ưu: "Qatar airlines was awesome! Comfy seat, great headrest, lots of entertainment options and decent food all on a very short flight. Would definitely fly this airline again!"
Khuyết điểm: "They gave us a small chicken sandwhich for breakfastand the next meel was over 6 hrs later with a small bag of chips in between. I was actually hungry when we got off our 13 hr flight."
Ưu: "Overall, an excellent short flight. I was flying with oversize luggage (bicycle), which is offer a hassle. The ticket agent took care of it without issue, and it arrived safely. Food was OK. I would try Qatar for a long flight if the opportunity arises."
Khuyết điểm: "Boarding was chaotic. Everyone just queued up instead of using zones, etc."
Ưu: "Among airlines, theirs is one of the best. The have good leg room in economy, good food, good entertainment, and an excellent cabin staff."
Ưu: "Amicable staff"
Khuyết điểm: "Baggage was damaged. They seemed to be running low on vegetarian food (despite having selected so online) - I was compensated never the less."
Ưu: "I like the new 350 plane. Comfortable seats, good entertainment and connections. I especially like that you can display cameras from outside the plane on your seat's screen."
Khuyết điểm: "It was a confusing boarding procedure. We were sorted into zones, but boarded late. So, folks tried to get on all at once. We were in zone 1, and should have been the first economy on, but others just pushed past."
Khuyết điểm: "Somebody smoke in the bathroom. My husband went and told the crew. But nothing was sone. They should have announced in the plane and action should have taken."
Khuyết điểm: "My overhead light didn't work, my tray was broken, my headset was faulty (they replaced it on my 3rd request, my luggage didn't appear on the carousel for 1 hour and 50 minutes."