Khuyết điểm: "Menu options, movies"
Ưu: "I like how the crew made rounds hourly to provide drinks and ensure we are good! Also appreciated when they were able to accommodate last minute meal changes!!"
Ưu: "The crew was polite, responsive and friendly. The food was very good and served hot. For a flight to Japan, I thought $1,000 round trip direct from Boston was an excellent price considering you got 2 complete meals and additional snacks. Much more than I expected. Would fly Japan Airlines again."
Khuyết điểm: "I don't think there was much that could have been improved. The seats were as comfortable as could be expected when paying an economy price."
Ưu: "Delay of check in with upgrade"
Ưu: "Punctual and direct flight NRT-BOS. Time-efficient."
Ưu: "Privacy of window side seat"
Khuyết điểm: "Please contact me immediately!"
Ưu: "Entertainment was good"
Khuyết điểm: "PA system was used excessively."
Khuyết điểm: "seat was uncomfortable (cushion very hard)"
Ưu: "Japan Airlines hasn’t the best customer service of any airline I have ever flown. Flight attendants aren’t very friendly and they give you a lot of food. The entertainment was great as well."
Khuyết điểm: "The staff at Tokyo Narita was slow and unfriendly, which doesn’t reflect well for Japan air."
Ưu: "I had a pleasant flight experience with JAL. Nothing to complain about."
Khuyết điểm: "I was able to choose an aisle seat but it did not go through. I have to get to Narita to be able to get an aisle seat."
Ưu: "I would recommend to everyone JAL"
Khuyết điểm: "Inflight WiFi is very slow and choppy. I wish we could get a stable and high speed connection."
Khuyết điểm: "Meal was served frozen."
Ưu: "From bathroom amenities to food/drinks on board. Japan airlines knows the meaning of service and I had a very pleasant flight."
Ưu: "I love JAL! The customer service was top notch, the food was delicious, and it was very spacious for economy."
Ưu: "Roomy seats on JAL flights - their actual airplanes. Horrible when they codeshare with american and use American Airlines planes."
Khuyết điểm: "They have to take the prize for having the absolute slowest customer service in the world. When I booked my tickets, I emailed customer service to make sure I didn’t get a center seat. It took them two months - TWO MONTHS - to email me back, to tell me there was nothing they could do. I also had to be reticketed on my flight from Tokyo to Hanoi. It took them 3 1/2 hours to do this. I had to sit in the airport for 3 1/2 hours to get my ticket changed. Unbelievable. They could’ve chiseled it in stone faster than they issued it."
Khuyết điểm: "The dinner meal was not what I requested. A roll with breakfast would have helped. The shrimp was good what was under them was not so good. We had to wait tell last minute to sit together."
Ưu: "Service is outstanding. Attentive but not invasive and always with a genuine smile. Will fly JAL every time it’s an option"
Ưu: "JAL was very flexible with me leaving a day earlier due to tropical storm which I greatly appreciated"
Khuyết điểm: "would have liked more food options and recent movie selections"
Ưu: "Business class seat was good."
Khuyết điểm: "Temperature was kept too hot to sleep comfortably. Service a little slow. It took almost 3 hours to finish the first meal."
Ưu: "The flight is on time,service is excellent."
Ưu: "Sakura lounge was excellent."
Khuyết điểm: "The entertainment system was bit unsteady."
Ưu: "Japan Airlines still provides all the services to make for a comfortable journey. The airline staff are excellent, the food is good and there are no bag fees."
Khuyết điểm: "I did not like that we could not book our seats until 72h before departure."
Ưu: "The staff continued to check on the passengers throughout the flight. The food on the flight across the Pacific was excellent for airline food. Used trays did not stay in front of the passengers for a long time. They were removed in a very timely manner."
Ưu: "The flight was normal and without problems. As a frequent traveler throughout Asia that is always welcomed."
Ưu: "The workers are always wonderful."
Khuyết điểm: "Food was not as good as in the passed."
Ưu: "Good food. Very friendly and helpful attendants. They also gave souvenir toys for my 2-year-old son."
Ưu: "Everyone on the flight was very nice and helpful. Food was excellent! There were a lot of choices of movies to watch. It was probably the best flight experience I've ever had and I travel overseas quite a lot. If I ever get the chance to fly them again, I will. Great service and outstanding experience."
Ưu: "Polite service, comfortable flight, no delays"
Ưu: "Staff- the ladies in flight were very friendly and courteous."
Khuyết điểm: "Sorry, my seat really uncomfortable..."
Khuyết điểm: "WiFi was very flakey, and could not complete the Credit Card transaction to login... Wasted several hours."
Khuyết điểm: "Nth"
Ưu: "Our flight had a long delay, but one we were on board it was a short and smooth flight."
Ưu: "Roominess of economy seats."
Khuyết điểm: "Poor movie selection. Heavily skewed to action/terror/suspense. Very few dramas, and none of them current."
Ưu: "The crew was very nice and pleasant. They were very accommodating as well."
Khuyết điểm: "For my entire flight back I was so hot I could hardly stand it. I had to change my clothes and it still didn't help very much. My meals were also pretty bad on the way back, which is odd because they were not bad on the way there. It was definitely one of the worst flights that I've ever had, mostly because of the heat."
Khuyết điểm: "My seat was not comfortable and it was uncomfortably warm."
Ưu: "Good food and punctuality"
Khuyết điểm: "No English subtitles for English speaking movies"
Ưu: "The service was excellent and the seats were really comfortable"
Khuyết điểm: "The food choice was a bit poor"
Ưu: "We left on time, we arrived early. The crew was very polite and helpful. The food was decent on board and the seats were comfy."
Khuyết điểm: "I wish they flew all over the USA, American carriers should be ashamed"
Ưu: "Japan airport is big and too much shopping needs to be done, and liked the fact that boarding started just 15 minutes before departure which gave me ample amount of time."
Khuyết điểm: "Movie selection wasn't the greatest. The mid-flight meal was a burger instead of the beloved ramen."
Ưu: "Very spacious and comfortable, modern plane"
Khuyết điểm: "Flight from Taipei to Tokyo was delayed and ultimately cancelled because of "mechanical failure". Many passengers on the flight including us had international connections through Tokyo, with only an hour between flights. It was clear we were all going to miss this connection, but in a frantic and haphazard way, the JAL crew's only solution at the gate was just to get us all on the next flight out to Tokyo (I believe via China Air) no matter what our individual final destinations were. They said "from Narita, they will handle all your connections to your final destination." This was a bizarre solution. Why not reroute us individually on other partner airlines, through other countries/cities, from this international airport in Taipei, like airlines usually do? (Also, all of this disorganized communication by the JAL crew at the gate was never translated into English, I just happen to speak a little mandarin and was able to understand what they were directing us to do). My wife was the one who searched for an alternative route on her phone (through HK instead of Tokyo) via their partner airline Cathay pacific and showed it to the JAL rep at the transfer counter, and through a series of radio and phone calls, only then did they say "there might be seats left", but they couldn't book the seats for us there. In order to make the flight, we had to sprint ourselves to a completely different terminal and concourse to another transfer counter to finally book our seats on this Cathay flight. Needless to say, our luggage did not get pulled from JAL in time to make it on the Cathay flights, so we are waiting 2-3 days for them to hopefully be found and sent to us. Overall, I was completely disappointed by the JAL staff, who didn't take responsibility or ownership of the situation, and who's solution to just fly everyone out to Tokyo, no matter our final destination, and to leave us to figure out our connections there was extremely short-sighted and irresponsible, and was a total disservice to their customers. I expect much more from this airline. On another note, we flew JAL from Boston to Tokyo, and Tokyo to Taipei: the food was terrible and food options were really subpar for an international flight, I would've expected much better from JAL and the dreamliner flight."
Ưu: "Flight attendants are really kind and patient."
Ưu: "good selection of movies and audio, responsive and caring service crew. Plane cabin was clean and the flight was smooth"
Khuyết điểm: "Passengers in front alway lowered their seats and the amount of space to move for someone over 6 feet made the flight uncomfortable. the woman in front of me was short too so I did not understand her need to push her seat back. The seats should not the ability to be lowered to the extent they were. It makes for an uncomfortable ride"
Ưu: "The service was great. Some of the food was great. I like the snacks they give out on Japan airlines."
Khuyết điểm: "The dinner wasn't so good. I think they could use some improvement in that area"
Khuyết điểm: "Very uncomfortable seat. A bit rude flight attendant."
Khuyết điểm: "Did not like emergency exit seat."
Ưu: "All crew are so kind.Great services."
Ưu: "Overall the flight met expectations for service, comfort and food."
Khuyết điểm: "Variety of entertainment (or lack of), and the flight being continuously delayed. Even though the flight ended up departing just an hour later than initially scheduled, I would rather receive one notification for a 1-hour delay, than four notifications for 15-minute delays."
Ưu: "Friendly attentive staff."
Khuyết điểm: "The seat was narrow and after 9 hours, not comfortable... Normal for economy though"
Khuyết điểm: "I was seated at the exit isle, ample of leg room, but the seats were very narrow. I barely fit into the seats. I noticed the seats behind had smaller arm rests so they had more space. The movies on board need upgrade."
Ưu: "Empty seats"
Khuyết điểm: "Only snack No entertainment No chargers"
Ưu: "Clean plane, comfy seats and great staff"
Khuyết điểm: "Everything was good didn’t hate anything"
Ưu: "Crew tried to be friendly"
Khuyết điểm: "Slow to depart after boarding on time, with an eventual delay of 1 hour (deplaning was extremely slow) before we reached the baggage claim area. The wait for baggage took another half hour"
Ưu: "Everything on time"
Khuyết điểm: "no outlet to charge phone"
Ưu: "Food was ok for economy and they bring more coffee when you ask. The flight wasn’t so full so the seat next to me was empty and also I could sit in the exit isle to work on my laptop"
Khuyết điểm: "The seat pitch is such that you can’t use a laptop in a normal seat. This would have been a big issue if there wasn’t a seat in the exit row for me to borrow. Staff fine but nothing special."
Ưu: "My flight is at 9:50 am but I arrived around 5:30 am , as expected the line was already long and one of the crew told us the front desk will not open until 6:30. My husband reserved my ticket going back to US. I was assigned to seat on an exit, but when I went to the gate , one of a female employee keeps telling me if I'm aware I'll be seating on an exit and I said yes , I look for a vacant seat so I can relax while waiting, she went back again and asked me if the front desk desk gave me any paper about the task I have to do when seating on an exit. I read it and understand . She came back again for the third time and borrow my boarding pass and check something and asked me if I want to transfer to another seat, and I said no. I don't know what she wants me to do , but I'm so irritated because she keeps asking me the same question over and over again."
Khuyết điểm: "No available slippers for economy class. I’m a star alliance gold and other star alliance airlines member provide the said amenity."
Ưu: "Security was efficient and quick. Customs was expedited. Both flights, take off and landings, were smooth!"
Ưu: "The food was great. There was a good selection of shows and movies. The stewardesses came around with water and juice often which was really nice. The bathrooms were clean."
Khuyết điểm: "The decent into Japan was pretty steep. It made me feel a bit sick and I never get motion sickness. Hardest decent I've ever had and I travel every 2 years. The ascent was excellent though and the flight in general was perfect."
Khuyết điểm: "The dinner was served too late, not right after take off. Also, the portions were way too small."
Ưu: "Excellent service. Good food. Great entertainment selection."
Khuyết điểm: "No free WiFi"
Ưu: "Huge plane with nice leg room and space. Attentive attendants with excellent service."
Khuyết điểm: "Didn’t care for the food nor movie choices."
Khuyết điểm: "Lack of airline professional staff at lax airport. There's no set person in charge. We had an emergency return and no one can explain or give us answers for rebooking our flights."
Ưu: "Good price"
Khuyết điểm: "Stink in the plane"
Ưu: "Wonderful service"
Khuyết điểm: "Food was on the very bland side"
Ưu: "I had a "premium economy" seat for this leg. That was good, and the seat itself was much more supportive than most airplanes have. Crew was attentive."
Ưu: "Comfortable seats, very friendly staff."
Ưu: "Staff was wonderful and pleasant. Food was good for plane food. Entertainment was enough to get us all the way there."
Khuyết điểm: "Seats in economy are a little uncomfortable, but to be expected."
Ưu: "Service in side."
Khuyết điểm: "Air host listen on time"
Ưu: "Crew attentiveness; relative comfort (could be better - but I've had worse); variety of movies"
Khuyết điểm: "I'd like greater variety in food choices"
Ưu: "Services and respectful"
Ưu: "Friendly and helpful staff. Although flight was delayed slightly with boarding, flight crew maintained same flight time, thus not adding any further delays."
Khuyết điểm: "Meal options and/or supplied should be expended to expend options passengers have, especially if one option runs out."
Ưu: "Good good, good service, and good equipment."
Ưu: "Flight spot on time."
Khuyết điểm: "Can't think of a better thing"
Ưu: "Friendly and helpful airline staff and flight attendants. Efficient boarding. Departed on time. Great in flight service."
Ưu: "Great value, excellent food and entertainment"
Khuyết điểm: "Chinese passengers, but that has nothing to do with the airline!"
Ưu: "Very clean plane. Nice and comfortable. Staff was very friendly. Lots of leg room. The seat doesn't till back, but instead the seat slides forward. I wouldnt mind to fly again with ANA. Terrific entertainment system and movies."
Khuyết điểm: "Minor thing is the headset, which doesn't provide the best sound, but it will do. Food options can improve"
Ưu: "Not much to complain about. If the snacks can be provided at the galley freely, that would be perfect."
Ưu: "Even in economy class, the seats are wider than most American airplanes, there is a pedestal for the feet and the seats recline deeper. The service is excellent, very friendly and accommodating.We left on-time and arrived on-time. When flying again to Asia or SE Asia, I will definitely book ANA."
Ưu: "I took flight Mexico-Narita on economy and it was comfortable enough for a 14 he trip. Food was great and entertainment was bast."
Khuyết điểm: "Nothing in particular"
Ưu: "Great service, excellent and curteous. Clean cabin"
Khuyết điểm: "Food can be improved, economy seats are tight. Movie selection not as vast as SQ and Cathay."
Khuyết điểm: "Very nice services"
Ưu: "My 96-yr-old father was given an airport wheelchair after we checked his own transport chair. He was wheeled through security and to the departure gate. We were advised they changed us to a bulkhead row w/an unoccupied seat adjacent to his. Twice during the flight one of the flight attendants came to tell him that she would help him off the plane so to wait for her after the rest of the passengers disembarked. The meal was very tasty.Chicken karaage was not crispy but I wouldn't expect it to be. The rest of the items were well seasoned with the right consistency. Dessert was a flan custard with passion fruit sauce (very Hawaii!), even including a few seeds from the fruit as garnish."
Ưu: "The flight attendants were very polite and kind."
Khuyết điểm: "The food was not to my taste. I did enjoy the ice cream though! Perhaps it was very Japanese (which I am not tremendously familiar with), but even the pasta with sauce which I had the impression was going to be more Italian style, seemed odd. I felt like it was supposed to be gourmet, but just came off strange. I was wishing for something more straightforward."
Ưu: "Very pleasant. I upgraded to economy plus so that was a bonus."
Ưu: "Good Business Class, will fly them again. Excellent service."
Khuyết điểm: "No meal served upon take off, snacks only."
Ưu: "Great movies!!"
Khuyết điểm: "Terrible seats- difficult to find s confirtsble position."
Khuyết điểm: "There was turbulence at the beginning of the flight so we couldn't get the snack that we ordered. When the turbulence died down, the flight attendants did not bother to complete the food service for snacks or drinks ordered. I had to get up and ask twice. They were not present much at all in BUSINESS CLASS. So that's why I rated the experience as poor. The international food choices are poor. They do not taste good. I think I have to stop flying ANA. Kisha"
Ưu: "overall clean and comfortable, service is great"
Khuyết điểm: "Limited movie and news programs"
Ưu: "Rather new plane; tight, hard, uncomfortable seat architecture. I'm 6 feet tall and 160 pounds -- probably about the 'ideal size' for design. Least comfortable long flight I've had in a very long time."
Ưu: "Boarding was easy and the crew and service were excellent. Overall, the food on this flight was also enjoyable."
Khuyết điểm: "I find the 777 SFO -> Tokyo, and Tokyo -> SFO cabin gets too warm when trying to sleep. With a warm blanket provided, I would suggest keeping the cabin a bit cooler and providing extra blankets if people need them. Also the movie selection on ANA is not nearly as comprehensive as what United provides on international flights."
Ưu: "Service and so much free drink."
Khuyết điểm: "Nothing"
Ưu: "Seats were comfortable. Entertainment was OK."
Khuyết điểm: "I don't know what that food was, but it wasn't food."
Ưu: "Crew friendly it's my son favorite"
Khuyết điểm: "Seat selection and little needs comfortable for young kids with mothers"
Khuyết điểm: "Food variety"
Ưu: "Crew was very attentive,"
Khuyết điểm: "Have all the food choice in the menu available. And add sudoku to the game"
Ưu: "Staff is nice and polite."
Khuyết điểm: "Need more movies choice and TV"
Ưu: "Crew was amazing."
Khuyết điểm: "I had a problem with the seat cushion. Not comfy enough."
Khuyết điểm: "I had a carry on plus a laptop bag. On the website they say you are allowed to carry a personal item such as handbag or a laptop bag along with the carry on piece. This guy at Nagpur airport says the weight of both these combined should be under 15 lbs. are you kidding me?"
Ưu: "I think that my review and comments about the first portion of the flight apply equally to the second portion of the flight. Despite my criticism of the food, the flight attendant service was above expectations."
Khuyết điểm: "The food. Hire a chef that knows how to make the food palatable."
Ưu: "Flight was 80% empty, but it was amazing anyway, slept through most of it"
Khuyết điểm: "Staff constantly woke me up for snacks and drinks, which is good on one hand but I was sleeping so deep that it was a bit annoying."
Khuyết điểm: "just did not like the baggage policy for carry on"
Khuyết điểm: "I didn’t like the spicy food"
Ưu: "The crew was FANTASTIC!! SO kind and helpful, and went out of their way the whole flight to assist us with anything and everything we needed! :)"
Ưu: "Good movie selection, very friendly crew"
Ưu: "Food was good and staff was friendly."
Khuyết điểm: "Had to wait 3 hrs because of a system malfunction. And had a screaming toddler behind me the entire 13 hr ride. The headrest on the seats are very uncomfortable."
Ưu: "Good leg space, friendly crew, excellent plane."
Khuyết điểm: "This is for ALL airlines: It takes so long to get off the plane!"
Ưu: "Flight crew was very helpful. I didn't have any special requests, but I noticed them being extremely helpful to other passengers. Much better than US based airlines, as most others are."
Khuyết điểm: "Extra security going to USA is a nuisance. Food was ok, not as good as previous trips. Lamb was only selection left when they got to my seat. Not my favorite also very fatty."
Khuyết điểm: "They claimed they have free WiFi, but this is not true. Passengers has to pay if they want access to WiFi. Uncomfortable sitting and you cannot adjust it to a comfortable level. Crew keeps demanding sit need to be upright."
Ưu: "Excellent flight attendant service. Some of the best airline food in the world."
Ưu: "It was on time."
Khuyết điểm: "The food sucked."
Ưu: "I fly a lot, and I notice when things go well. There is nothing I can complain about with Qatar; their equipment is up-to-date; their service is first-rate; their record for on-time departures and arrivals is excellent, and their food is good! I will gladly fly with them in the future."
Ưu: "Individual service, happy and natural looking crew, comfort and company aim."
Ưu: "I had an exit seat"
Khuyết điểm: "Service was only fair, no power outlets for a 15 hour flight. Seats too narrow. Only good options for every meal was chicken and vegetarian"
Khuyết điểm: "Nothing"
Ưu: "food, crew ."
Khuyết điểm: "entertainment choices for Hollywood movies are limited."
Ưu: "Beautiful airplane with an incredibly hospitable staff. Food was delicious, seats were spacious and comfortable. Couldn’t ask for a better 14-hour flight!"
Ưu: "Great service, on-time flights, very comfortable planes in excellent condition. Great value for flight cost, BOS-KTM, through DOH. I would fly again with them."
Khuyết điểm: "Lots of mediocre movies to select from. Very slow deboarding in Doha onto buses."
Ưu: "Qatar airways is the best in middle East"
Ưu: "On time. food were good in general."
Khuyết điểm: "Complimentary hotel for 10 hours layover is needed whether or not if it's an economic passenger. Air stewardess can improve basic English pronounciation of English is her / his second language."
Ưu: "The crew was always present. The food was good too."
Khuyết điểm: "Too many crying children, but that has nothing to do with you guys. And the movie selection could have been more and better. The bathrooms should be frequently checked and cleaned."
Khuyết điểm: "Food is not fresh, very uncomfortable seats and very little leg room."
Ưu: "Food and crew"
Khuyết điểm: "Lost baggage no one knows anything."
Khuyết điểm: "Food and behaviour of hostess serving in our line I.e. Seat 34 b & 34c"
Ưu: "Meeting me at the gate of the previous flight Driving me to the next gate all in a very hospitable atmosphere. Free sleeping pajamas Full food menu around the clock bed making service attention to detalis friendly air crew."
Khuyết điểm: "Wifi is for a limited time and hard to figure out. toliettes get too busy during at peak times."
Khuyết điểm: "Food could have been better. Dessert was disappointing, more choice could have been good."
Ưu: "Courteous crew members Nice food tray containers"
Khuyết điểm: "Portions were a little too small for me"
Khuyết điểm: "no one came to help even after asking for assistance"
Ưu: "Crew had amazing customer service with a badly serviced plane"
Khuyết điểm: "Was on flight QR 743 Doha to Boston. The pilot landed as if it was an afterthought In good weather, it sounded as if the pilot used the computer to land. The crew worked with great pains within a difficult situation. The flight was delayed by an hour, full flight had dirty lavatories without water from the get go! One of the middle lavatories could not lock! This plane should have been better serviced by ground crew before it departed Doha! Infotainment system is confusing, keep it simple and add more up to date movies. Even then, I will still fly QR over all else."
Khuyết điểm: "The layover was too long"
Ưu: "Crew Service"
Khuyết điểm: "If a customer has not ordered Vegeterian / Special meal earlier, the crew doesn't carry any extra meal."
Ưu: "Qatar airlines was awesome! Comfy seat, great headrest, lots of entertainment options and decent food all on a very short flight. Would definitely fly this airline again!"
Khuyết điểm: "They gave us a small chicken sandwhich for breakfastand the next meel was over 6 hrs later with a small bag of chips in between. I was actually hungry when we got off our 13 hr flight."
Ưu: "Overall, an excellent short flight. I was flying with oversize luggage (bicycle), which is offer a hassle. The ticket agent took care of it without issue, and it arrived safely. Food was OK. I would try Qatar for a long flight if the opportunity arises."
Khuyết điểm: "Boarding was chaotic. Everyone just queued up instead of using zones, etc."
Ưu: "Among airlines, theirs is one of the best. The have good leg room in economy, good food, good entertainment, and an excellent cabin staff."
Ưu: "Amicable staff"
Khuyết điểm: "Baggage was damaged. They seemed to be running low on vegetarian food (despite having selected so online) - I was compensated never the less."
Ưu: "I like the new 350 plane. Comfortable seats, good entertainment and connections. I especially like that you can display cameras from outside the plane on your seat's screen."
Khuyết điểm: "It was a confusing boarding procedure. We were sorted into zones, but boarded late. So, folks tried to get on all at once. We were in zone 1, and should have been the first economy on, but others just pushed past."
Khuyết điểm: "Somebody smoke in the bathroom. My husband went and told the crew. But nothing was sone. They should have announced in the plane and action should have taken."
Khuyết điểm: "My overhead light didn't work, my tray was broken, my headset was faulty (they replaced it on my 3rd request, my luggage didn't appear on the carousel for 1 hour and 50 minutes."
Ưu: "Crew is professional, caring. Excellent experience"
Ưu: "Helpful crew. Clean toilets."
Khuyết điểm: "Overhead racks, so very difficult to close, always you need help. May a design fault."
Ưu: "They rescheduled without our consent and didn’t give any accommodation either. We stuck at Dubai for 24 hour"
Ưu: "The options for drinks for this 13hr flight were great. The food was sufficient. The ride was smooth as usual."
Khuyết điểm: "I know the crew gets tired too, but the whole crew shouldn't be tired and disappear all at once."
Ưu: "On point"
Khuyết điểm: "Keep doing the good work"
Ưu: "Great entertainment, great seating and space comfort. Overall a great experience. But, Etihad airways is still better than Emirates."
Khuyết điểm: "Longer wait for boarding. The assigned zones were the last possible ones. Zone F or something similar. Flight attendants were okay, cared less for economy class. Also, Bluetooth headphones pairing did not work."
Ưu: "The food was great, the in flight entertainment was great, and as a tall person I appreciate that Emirates still provides a decent amount of legroom, even in Economy."
Khuyết điểm: "Being sandwiched between 2 large men for a 12 hour cuddle."
Khuyết điểm: "There should be no classes. All seats should be sleeper seats,"
Khuyết điểm: "Poor staff"
Khuyết điểm: "No Bassinet provided. Staff was not friendly One of them was very rude. Food was not good. Couldn't get a vegetarian food"
Ưu: "I loved the food, wide selection of movies and more leg room. Even the luggage was better handled by this airline. For extra 20 pounds, you pay 50 dollars which is pretty reasonable..."
Khuyết điểm: "Can’t complain about a thing."
Khuyết điểm: "Seats could’ve been a little more comfortable. Maybe I’m spoiled by traveling the A380 more."
Ưu: "Attentiveness and kindness of staff."
Khuyết điểm: "Can't transfer miles."
Ưu: "the food was wonderful, the economy seats were comfy, and the service was superb. I really liked being able to watch movies and listen to music w/o a charge."
Khuyết điểm: "I was taken by surprise that I could not take my SLR camera on board as carry-on luggage and had to check it (they were doing this to everyone, not just me and it covered laptops, kindles, cameras, etc - everything electronic except phones). This was not done on the flight into Dubai. Also irritating was when I got to Boston, an Emirates guy cut open the packing envelope open and in the process, accidentally sliced the camera neck strap. He was, however, very apologetic and eagerly got me the info needed to submit a claim to Emirates."
Khuyết điểm: "Not a single thing. Emirates is terrific!"
Ưu: "Great service; wonderful crew; best food & entertainment!"
Ưu: "food and drink selection and quality very good. The service and attention paid to children is outstanding. Very much appreciated."
Khuyết điểm: "I did not use much of the entertainment other than radio/music so can not really rate."
Ưu: "Great staff at the airport and in the air! Best customer service!"
Khuyết điểm: "Older plane with seats that needed help to return to upright position. Touch screen on tv didn't work when I touched with my finger."
Ưu: "The plane was not full and I had three seats to myself, so my very positive review is not totally fair. However, on a relative basis in comparison to other airlines, Emirates is the best on which I have flown."
Ưu: "The entertainment options are excellent and legspace on the aircraft is good."
Khuyết điểm: "For a 14 hour flight there are no water bottles provided. You need more than the couple of cups of water provided on the flight, and it is not practical to keep on asking for more water from the crew. Quality of food (Asian veg) was not very good."
Ưu: "The best"
Khuyết điểm: "None"
Khuyết điểm: "Missed flight because checked bags took to long to get back"
Ưu: "Excellent entertainment system though headphones could be better"
Khuyết điểm: "Dinner served at very odd time --- middle of the night! Some crew quite surly but some very nice"
Ưu: "Staff is very attentive and always around. I am not a fan of instant coffee, but I got a cup of coffee when I asked for one outside of "meal times". The leg room is good, though I could still use a little extra."
Khuyết điểm: "I wish the crew asked all passengers to reset their seat upright when food is served. I am quite tall and having the person in front of me recline is uncomfortable at all times, but while eating, there just isn't very much elbow room. Also the temperature in the cabin is really too cold. The entertainment system uses a two-prong plug for the headset, which requires you to bring an adapter if you want to use your own noise-blocking headset or headphones."
Khuyết điểm: "need more movies boarding started before the stated date, told me to go to 3 separate counters to change my seat and it didn't even end up working out"
Ưu: "I love the fact that the crew is quite so international -- and that they all wear small flag pins to tell you where they come from! They were very good with the children -- and I loved the fact tht they came round and took polaroid photos of passengers - particularly the families!"
Ưu: "Pleased with everything."
Ưu: "Customer service, food was good. Even though the flight was long, the crew did the best that they could to make it comfortable. They were generous with drinks, made sure we were comfortable. Will definitely do it again."
Khuyết điểm: "Lost channels at times. the electonic system can be finicky at times, doesn't respond to touch right away. One of my suitcases came torn on a part close to the zipper, not sure if someone was trying to cut it. Looks very suspicious but nothing is missing."
Ưu: "The flight and accommodations were wonderful during the flight. The accommodations during the layover were nice at the Boston Courtyard Marriott. Pam & Keith Schroeder"
Khuyết điểm: "We waited in Dubai 3 hours for connecting flights to arrive because of fog. When we arrived in Boston, they told us we had missed the connecting flight to Detroit by 20 minutes and could not fly back until 26 hours later. We were disappointed that the $50 dinner voucher would not allow us to each have 1 alcoholic beverage. (We should have read the fine print...)"
Khuyết điểm: "Well Emirates left me 1 day in Boston and it wasn't my plan...Also Emirates front desk clerk tell my boyfriend he smell very hard to alcohol and maybe couldn't go in the flight and he didn't drink any alcohol."
Khuyết điểm: "None."
Ưu: "Crew was awesome trying to make me everyone that was in the same area with baby crying as comfortable as possible."
Khuyết điểm: "Baby cried for 8 hrs out of a 13hr flight it was horrible."
Khuyết điểm: "There was a group of teenagers sitting in 8 seats in two of the middle rows right next to me. They spent the whole flight climbing all over the seats and each other. They were very loud, often banging into other passenger's seats, and leaving their stuff in the aisle where people were tripping over things as they walked by. They were really inconsiderate of other passengers - many of whom were trying to sleep on a 13-hour flight. It would have been nice if the crew would have told them to be quieter and more respectful of other passengers."
Khuyết điểm: "My check in luggage was torn. The handle was ripped off from one side. :("
Khuyết điểm: "None"
Khuyết điểm: "Can you enforce the team NOT to throw the luggage to keep on the belt(s) as you guys don't have to."
Ưu: "All the Emirates hype is true! What a great experience even when traveling as a passenger assistant!"
Khuyết điểm: "Baggage took close to 2 hours to get to baggage claim on return trip"
Khuyết điểm: "Food was not given properly, no snacks was there which I get in between breakfast and meal every time I fly from Dubai to Boston or the reverse. No kit was given which includes brush, paste, eye covering band. Last time I travelled from Boston to Dubai the food was completely frozen and now this!"
Khuyết điểm: "I liked everything"
Ưu: "The crew were friendly."
Khuyết điểm: "The hand luggage compartment of the aircraft makes terrifying noises during turbulence like it is going to drop on one's head during the flight. It should be fixed."
Khuyết điểm: "I had an infant travelling with me and they gave a bassinet. When it was in use I was not able to use ICE on the flight because the way it was setup on my seat."
Khuyết điểm: "Seating"
Ưu: "Food and alcohol was plentiful especially after a long flight"
Khuyết điểm: "The 777 is a bit cramped compared to A-380"
Ưu: "Service and crew were lovely and gracious. Food was good. Some items were delicious, like the vegetarian entrees. Bread, pizza was not so good. Entertainment system is amazing."
Khuyết điểm: "First set of headphones I unwrapped were dirty. Luckily was able to obtain another set."
Ưu: "Please Refund my ticket"
Khuyết điểm: "Lost baggage. It had important stuff"
Ưu: "EXCELLENT QUICK SERVICE. CREW WERE FRIENDLY & ALWAYS SMILING. KEEP IT UP."
Ưu: "This airline is a dream."
Ưu: "After a tiring 14 hr stop over in Dubai, I boarded my flight to Boston from Dubai at around 3 in the morning. I don't know when I fell asleep because I did not even wake up for the takeoff. The crew let me be and when I did wake up 5 hrs later they provided me with something to eat because I had missed the meal served earlier. The even closed my window shade as not to have the early morning sun disturb me. I call that great service."
Ưu: "Flight diverted. Poor communication"
Khuyết điểm: "Realistically explain options of what may happen due to weather issues"
Khuyết điểm: "Everyone was very rude and would not answer questions and flight very delayed. No bad weather conditions"
Ưu: "The steward was super friendly."
Ưu: "Easy boarding"
Khuyết điểm: "Delays on the tarmac made our flight arrive late"
Ưu: "Ne’er front of plane for easy on/off. Payed extra for extra leg room."
Khuyết điểm: "Flight attendants were overworked on a full flight."
Khuyết điểm: "Tiny seats..."
Khuyết điểm: "We were delayed at the gate after getting on the plane. While the crew was communicative it would have been better if we were alerted before boarding"
Ưu: "Crew was very clear and friendly"
Khuyết điểm: "Changing outlets under seats didn't always work"
Ưu: "Was departed earlier because we were all on board early"
Khuyết điểm: "inflight entertainment wasn't working on my seat only which made my 6 hour flight seem even longer :("
Ưu: "Wi-Fi was great. Watched two movies. Flight was on time and painless"
Khuyết điểm: "Only complimentary snack was pretzels and only a cup of water."
Khuyết điểm: "We were told that our flight could not leave due to the absence of the pilot who was flying in from Detroit. Not sure why there was not a pilot available when there was a plane available."
Ưu: "On time!!!"
Khuyết điểm: "Small chairs."
Khuyết điểm: "We flew from Rome to JFK and arrived at 12:40 pm only to find out that our 3:30 pm flight had been cancelled a long time ago. No one had notified us of our new booking on a 9:10 flight to Boston. No one at American or British Airways could provide us with an earlier departure or compensate us to take alternative transportation. Our 9:10 flight was then delayed until 10:50 pm. We arrived in Boston at 12:02 am, 11 1/2 hours after our arrival at JFK from Rome. This was not a very friendly welcome home. We never would have booked such an extended delay as we only live 4 hours from New York City."
Ưu: "One was great and one was not helpful and was condescending"
Ưu: "Pro: Those darn cookies are the bomb. Coffee was on point."
Khuyết điểm: "Cons: The leg room was as bad as spirit. I was struggling for a while with my bag, and none of the flight attendants thought to help. Flight attendants ran into me a few times waking me up, and I wake up apologizing not them. Also, so darn painfully cold in the back of the cabin."
Ưu: "Great boarding, crew and seating space"
Khuyết điểm: "Bathroom line for some reason was always long. Entertainment via wifi was just ok. Older movies only. New movies on the tiny screens that come down every 4 rows or so."
Ưu: "Liked that there were easily accessible power ports"
Khuyết điểm: "My entertainment system did not work"
Khuyết điểm: "I paid extra for a better seat and it actually had less leg room than my standard seat on my Delta flight."
Ưu: "3:00 flight to Boston left at 2:59 and only took 42 minutes"
Khuyết điểm: "Gate not ready so we had to wait 15 minutes on tarmac"
Khuyết điểm: "Nothing"
Khuyết điểm: "Everything. Flights canceled due to "weather" but every other airline was flying to these locations and the customer service experience was miserable at best."
Ưu: "Comfortable flight. Great communication from pilots, and the service was great."
Khuyết điểm: "Very old fashioned plane, with one tv to watch a movie. I don't think I've flown on anything like that since the 90's."
Ưu: "Nothing really, very upsetting start of a vacation."
Khuyết điểm: "The layover in Boston was an hour or so, but the miscommunication between American Airlines and Iberia was such, that my luggage never left the US. I am very upset cause Iberia did not even provided any good ground help in Lisbon - Portugal, with the most rude personnel I ever had to deal with that was actually annoyed I was complaining they lost my luggage, they offer no assisatance."
Ưu: "Overall easy navigation."
Khuyết điểm: "More signs for terminal to terminal navigation."
Ưu: "United airlines canceled a flight last minute that I needed in order to get to my best friends' wedding on time, I usually fly AA but the United flights were slightly cheaper at the time. The options United gave me would have had me missing the wedding, AA had more flights that allowed me to make it in time, considering it was booked 12 hours before take-off, it was decently reasonable and left on time and got in early (imagine that, United). Thank you American Airlines, again!"
Khuyết điểm: "The entertainment system in my seat was broken. Was a bummer since we added a extra hour ground hold for weather."
Khuyết điểm: "not enough space for legs, no food, flight attendants not especially nice, a long delay, ..."
Ưu: "Big comfy plane"
Khuyết điểm: "The orange juice"
Khuyết điểm: "The connecting flight was with a partnership airline but I was not notified of this before I got on my flight. When I went to the information desk they had no idea where my flight was, or if it even existed. I had to wait for the Hainan Airlines booths to open for a different flight and then ask them. I waited over an hour in total and was then afraid I would miss my connecting flight."
Ưu: "Crew made up time to get us in to Boston nearly on time."
Khuyết điểm: "1 hour delay in LA without an explanation. 20 minute delay in Boston, on arrival, because the jet bridge did not fully extend to the plane."
Ưu: "I made it home."
Khuyết điểm: "No entertainment on the flight, no plugs so my phone died, as I almost missed this flight due to my first leg being late, so I was very bored on this plane."
Khuyết điểm: "3 hours delay, because the airplane had not been tested as required in a previous International flight. We had to change plane which caused a lot of caos regarding the transfer of luggages and food. We sat on the plane forever with a lot of confusion."
Ưu: "Safe, smooth, on time flight."
Khuyết điểm: "Older plane. This was my return trip and the pane I took to my destination was much nicer. I feel like I should get a discount for an older plane."
Khuyết điểm: "Had to book a flight to Providence and then rent a car to drive to Boston since there were no other available flights to Boston today."
Ưu: "Nothing really."
Khuyết điểm: "The plane was freezing, then it was boiling hot. There was no happy medium. Never had this issue on a plane. The crew would not shut up. They talked endlessly on the speakers, which were blown out and had some sort of buzzing feedback which made listening unbearable. I hated every minute of this flight and was so glad to be off the plane."
Khuyết điểm: "I don't understand why the carryon limitation can't be better enforced. I watched several people put multiple bags in the overhead compartments and nothing under their seats, yet those in boarding groups 3 & 4 often are required to check their baggage."
Ưu: "Overall it was a fine flight we were delayed an hour boarding. But this is good because apparently they didn't have a place for us to unload in Boston and we would rather be walking around the terminal in Chicago than sitting on the plane on the runway"
Khuyết điểm: "Cancelled flight last minute and I was put on another flight hours later; with a 1.5 hour delay too; no credit or voucher provided"
Ưu: "the crew handled the lengthy delay as well as they could, seems like they didn't have any information either which is ridiculous."
Khuyết điểm: "We boarded the plane at 1:30 for a 2:00 flight, there was a filter out in one of the three bathrooms; the option to take a 45 min flight without use of the restrooms was there, we were told to use the restroom if we needed to before the flight so everyone did... then we continued to sit on the ground for two hours. After two hours we were allowed to get off the plane, 20 minutes later back onto the plane, backed away from the gate and then pulled into a different gate and were told to get back off the plane. At this point we were given no info or direction but to go talk to special services if we want to re-book a different flight (sold out until at the earliest 8:15pm). After about an hour they announce they are re-boarding the original plane, takes another 45 minutes to board the plane, then we are told two separate issues caused this lengthy delay one was a filter in the bathroom and the other was a thermostat... seems like very basic standard maintenance issues that could have been avoided with routine checks. We were offered zero compensation, the trip took over 6 hours in all to fly from Philadelphia PA to Boston MA; a trip I could have driven in less time. I continue to have issues with American Airlines and "mechanical" delays, the last flight i was on From Charlotte to Baltimore was delayed an hour due to a strap in the cargo area. I don't understand the logic behind the decisions made to hold the full plane over 5 hours instead of taking a 45 minute flight, but I will say the crew was very apologetic and handled the situation well."
Ưu: "AA has. Not been an airline I have used in many years. Great experience, I will be looking to fly with them again very soon."
Ưu: "Very affordable! Traveling can be difficult, especially from Chicago O'hare - one of the busiest airports in the country - but everything was made easy for me and was a breeze!"
Khuyết điểm: "No complaints here!"
Ưu: "No food served. Late take off. Seats cramped. Forced to carry on bags, then asked to check for free, if they don't fit. That forces everyone to fight to get on the plane, to get the best place for their luggage. Why not remove the $25 fee on the checking the first bag?"
Ưu: "great crew comfortable plane"
Khuyết điểm: "Nothing"
Ưu: "It was a direct flight"
Khuyết điểm: "Even with being checked in, the line was so long to check bags, it took over an hour. I had to run to catch my flight. Several people missed their flight. It was an 8 hour flight, with cramped seating, no internet, no TV. They ran out of meals with exception of vegetarian."