Flight was cancelled right before boarding
Left on time staff was awesome!
First class was terrible! It began with the customer service agent at the boarding gate taking being completely rude to the first class customers waiting to board. She/he (it was difficult to tell if it was a man or woman) yelled at everyone and said “it doesn’t take a genius to understand that only military or people with special needs may board, my god!!!” I’ve never seen such unprofessionalism from Delta. Then my husband and I went to our seats in first class and the flight attendant had left their paperwork and folders on our seats. I waited for a while to see if he would pick it up. He did not, so I picked it up and handed it to him. He then replied “oh we’re going to put you to work and pass out the agriculture forms”. When it came time for the meal he stated “we only have kale salad so do you want it or not?” My husband replied,” no I don’t like kale”. The flight attendant then replies “okay you don’t want it because that’s all we have”. My husband was seated in 1A, how do they have only one choice remaining out of the 3 when he’s in the first seat?? The flight attendant was very rude! As a loyal Delta customer, I was absolutely appalled at the unprofessional behavior from both customer service agents and first class flight attendant! I have to say that I will think twice before booking my next flight (next month) on Delta due to this experience.
Ưu: "Delta is great and made everything easy and comfortable. Loved having the middle seat open. Flight attendants did a wonderful job! This is a great nonstop flight!"
Khuyết điểm: "Do not like the high baggage fees!"
Khuyết điểm: "All was excellent"
Khuyết điểm: "Rude crew. Dirty plane."
Ưu: "Crew was helpful, friendly and offered great service."
Khuyết điểm: "I felt everything was pretty much fine. I thought that some of the Captain's announcements were hard to hear, but it's just a minor issue."
Khuyết điểm: "We were traveling international in Twitter after contacting we were told we can carry one checked baggage but then we were not allowed and at gate they didn’t know the procedure and repeatedly checked our passport Poor customer service"
Ưu: "Crew was very nice, professional."
Ưu: "Quick flight"
Khuyết điểm: "Organization of entry gates. Sat in the plane for about 30 min after landing."
Khuyết điểm: "The flight scheduled was 1 hour 30 minutes late"
Ưu: "Clean and new planes, nice crew"
Khuyết điểm: "Terrible delays and schedule for no reason, nothing wrong with weather in either direction"
Khuyết điểm: "Had to pay extra for seat assignment. Very tight seating; almost demands paying extra for "comfort seats." Crew moved my carry-on bag; should have told me or helped me find it when deplaning. No beverage service due to turbulence (understandable -- not their fault). Flight was delayed."
Ưu: "Afert we have to comeback to the GATE in Atlanta,the next Aiplane was good and the flight was great."
Khuyết điểm: "Well,the trouble was not the Crew or the Air Steward,but it was something wrong with the start the engine."
Ưu: "It was horrible. Delta really should have cancelled and refunded the flight altogether."
Ưu: "The crew was very friendly and helpful. With the plane full they managed to serve all with smiles on their faces and solved all problems, including cabin luggage problem."
Khuyết điểm: "Terrible flight ? Captain lied to to us and kept saying two more minutes 5 more minutes , etc Stuck for 4 hours . Plane had a problem and captain said it was glued and that was suppose to be like that"
Khuyết điểm: "plane was old, entertainment system wasn't stable and had to reboot several times. no usb outlets to charge. wifi was spotty which is hard to be acceptable when your are paying for it."
Khuyết điểm: "Put in early flight"
Ưu: "Flight staff friendly and everything went smoothly."
Khuyết điểm: "Always wishing for roomier seats."
Khuyết điểm: "Going to Delta today to see if they can help me...we'll see!"
Khuyết điểm: "Flight took off three hours late. After we boarded the plane, we had to sit on the plane for over three hours before we finally took off. When you’re on a flight that’s already 15 hours long, the last thing you want to do is sit on the plane for an extra three hours for nothing."
Ưu: "Wi-Fi and movies to pick from,super!! Nice music while loading and unloading. Calm feeling with everyone,brilliant idea. Keep it up!"
Khuyết điểm: "Best flight, security our always the downer in traveling."
Khuyết điểm: "Gate agent was rude to anxious passengers, due to flight delayed because of equipment problems."
Khuyết điểm: "No cookies"
Ưu: "Crew were great"
Khuyết điểm: "Very cramped I was at the back of the plane"
Ưu: "We landed"
Khuyết điểm: "They need to raise the temp on these planes. Give free blankets or put a warning on the boarding pass saying that you will freeze."
Ưu: "Same exact comments as first flight"
Khuyết điểm: "Not a complaint"
Khuyết điểm: "Friendly, leg room, entertainment, flight wasn't full"
Ưu: "The attendant was most helpful. Because the flight was not full, she allowed us to sit in the exit row, window and aisle, with no one between. I'm a tall person, so the extra leg room was deeply appreciated. I give her and the airline high marks."
Ưu: "We flew Delta. My husband fractured his ankle and got a cast the day before our flight to Cancun. No turning back Our seat assignments had us separated on some segments and also at window and middle seats. On all flights we were bumped up to comfort seats with an empty seat next to us for his cast and the final flight home put in an earlier flight home to avoid a six hour layover! Delta really went over and beyond expected."
Khuyết điểm: "Kayak sent me an alert to our flight telling us we left from Terminal S in Atlanta. After several joyvrides on the tram we found out there is no Terminal S!"
Ưu: "Everything went off without a hitch."
Ưu: "Service was great. Regular drinks and snacks."
Ưu: "Entertainment options"
Khuyết điểm: "Late pickup, then no gate at stopover causing is to miss our flight as we sat on the tarmac. Got on next flight, 5 hours later, the literal last row of the plane right in front of the bathroom, you know, those seats that don't recline? Travelling with a cranky two year old, made pains to select seats for maximum child comfort and it all flew out the window. Arrived at destination and sat, again, waiting for a gate. Signed up for sky miles previously based on good experiences, but this was one lane thing after another. Advice? Don't act like you're doing me a favor when asking people to check bags cause then it's "free"."
Ưu: "We had the best flight attendant ever! Her name was Sharon on Eandeavor / Delta Cnx, and she made the experience the best flight I've experienced. Thanks Sharon for being awesome!"
Khuyết điểm: "window seat in back didn't have window"
Khuyết điểm: "Flight was delayed ... wish I had received text notice instead of email so I could have enjoyed the extra hours of vacation instead of sitting at airport."
Ưu: "LGA caused massive delays due to construction."
Khuyết điểm: "Nice airplane with good seats and legroom"
Ưu: "Barcelona is a busy place. Don't forget your adapter plugs - like I did."
Ưu: "Wifi for entertainment worked well"
Khuyết điểm: "No longer have entertainment on back of seats"
Ưu: "The meal on Air France (a code share with Delta) was excellent."
Khuyết điểm: "Very bad seat in the exit row. It was very narrow and hardlly reclined at all. there was no place to put your things because there was no seat in front of it. Legroom was very good."
Khuyết điểm: "Flight was delayed an hour"
Khuyết điểm: "3 hours there before the departure."
Ưu: "Crew professional and courteous"
Khuyết điểm: "5 flights cancelled, poor communication, total chaos in rebooking, lines 5 hrs long to get rebooked."
Khuyết điểm: "The attendents only served one round of beverages in Comfort Plus."
Ưu: "I rated entertainment as 1* as there is no N/A option. Flight was very pleasant."
Ưu: "Good seat, easy on and off, everything went a little ahead of schedule and smooth"
Ưu: "Flight was smooth and uneventful, comfort plus seat was comfy and sky priority lines were nice perk."
Khuyết điểm: "No food / no entertainment at all. Not that I cared. Ran out of overhead compartment space fast."
Ưu: "Great crew and service. Drink were served all the time. Everyone was extra nice"