131 On Herbert Baker by Mantis

The staff were just lovely and always very friendly.

There was a distinct lack of management and professionalism. The breakfast was appalling (we did not eat there on the second morning) and overall I thought it was hugely expensive.

Everything that was promised online was not delivered. When I made the booking, I asked about stairs and said as little as possible access via stairs. My 80 year old father had to climb 18 stairs to get to the front desk. I would have NOT booked if I could have received an answer beforehand!! Free Wifi -> No Wifi Front desk - no name tags and the gentleman that helped my parents on Saturday, did not pitch the next day to sort out bill, although he promised to sort them out personally. Size of the rooms and when booking its mentioned 2 beds, but only one bed in room. Sounds all fantastic on promises when booking but only the view kept what was promised online.

Very nice bed and gorgeous bathroom. Beautiful setting and grounds.

The carpets in the room could have been cleaner. The dinner (room service) and breakfast were very disappointing; far below a 5 star restaurant and quite amateurish. Room service was also slow to respond (May have been because the hotel was hosting a party that evening)