If they had fruits as snacks that would have been nice
Food could have been better. Entertainment was the same during both June and July. It could have been changed.
Leg room space and gap in beteen seats
Got me to the destination, long delayed.
All good other than departing 1 hr late!!
The checkin staff at Delhi Airport was very rude. Instead of solving the problem they started shouting. Also there was no one to pick helpline of Singapore Airlines. Must avoid Singapore Airlines if you have another options.
Both flights SIN<-->MAN had very cold cabins. Why does it have to be very cold?
Ưu: "The service was outstanding! All of the flight attendants were amazing!"
Ưu: "The boarding process was easy and straightforward, the seats were comfortable and had individual entertainment screens, the crew was very polite and helpful. For meals, everyone was given a printed menu at the start of the flight so that meal options could be easily made."
Khuyết điểm: "My only complaint is that I would have liked to see more frequent offers for water refills during the flight, since water cups are so small and staying well hydrated on flights is difficult but essential."
Ưu: "The crew was amazing. It was my first time flying so I was a little nervous but they made me feel safe and welcomed. The friendly crew was honestly what made the whole experience great."
Ưu: "Crew was attentive and made extra effort to meet special requests from passengers."
Ưu: "Best airline I've ever been on"
Ưu: "I didn't like the trip much. After the trip we found out that our body was bitten by fleas. Our body is now full of rashes, every part of my body is so itchy. We was seated in 61A and 61C, seems like in the previous flight a dog was sitting there or some kind of animal that left fleas in the sit."
Khuyết điểm: "Please clean better the seats. This is unacceptable, not a good way to start a trip in Japan. We only hope to get better sitting in our last flight with SQ, from Japan to LA."
Khuyết điểm: "Reservation online"
Ưu: "Despite being a very late flight at 11 pm, the crew was courteous but not over the top, when all the passengers wanted to catch some sleep"
Khuyết điểm: "Lufthansa's short haul slim line seats become uncomfortable after 1.5 hours"
Ưu: "The cabin crew and the pilots. The flight went smoothly."
Khuyết điểm: "Singapore Airlines should inform clearly of the mileage policy and the lounge access while using a code-share flight. I thought I booked as a code-shared Singapore Airline flight, but I got rejected from the lounge access."
Ưu: "See above"
Khuyết điểm: "See above"
Ưu: "Food was good"
Khuyết điểm: "Boarding was just ok, but departure delayed by half hour. Seats were really poor. Zero comfort.. felt like sitting on a cramped park bench. Entertainment system is ancient. Can't see and can't listen properly. Didn't expect this type of horrible aircraft from Singapore Airlines!"
Ưu: "lot of turbulence, uncomfortable ride"
Khuyết điểm: "entertainment system was good"
Ưu: "Friendly Staff. Very nice Meet and Greet Comfortable travel. Meals were tasty."
Ưu: "Short flight"
Khuyết điểm: "N/A"
Ưu: "Comfortable flight, punctual, helpful crew."
Khuyết điểm: "I don't see the point in giving out menus for economy class, especially as it's only a choice of 2 meals and one of them wasn't available anyway. It's a waste of paper."
Ưu: "The crew and the little things like blanket, pillow, hot towels etc that is just standard. The food was great except the bread rolls Entertainment system was fantastic"
Khuyết điểm: "They seemed to miss a whole section with immigration cards which delayed my party of travellers when we landed. The recline of the seat is huge, great for those wo recline, not so great for the person behind them"
Ưu: "Excellent flight experience"
Ưu: "The staff were so friendly and helpful."
Khuyết điểm: "Inflight entertainment wasn't as extensive as in previous years."
Ưu: "Service was spot on and food was good. Very comfortable flight overall."
Ưu: "the first class seats from HK to SFO, IFE, service, dom perignon, red wine, excellent attention, greeted personally by four of flight team, provided flight details personally. Im 6'0" so the bed was a little short. it was simply a wonderful experience."
Khuyết điểm: "the IFE is not touch screen and pausing on the hand held was fidgety, but a huge 24 inch screen and beautiful."
Ưu: "crews were helpful"
Khuyết điểm: "nobody suggested me about $20 discount coupon card . I could have enjoyed my meal free while waiting in teansit."
Ưu: "Food and good service"
Khuyết điểm: "None"
Ưu: "New plane"
Khuyết điểm: "Nothing in particular"
Ưu: "Nothing specific"
Khuyết điểm: "Menu is average but get they need to cater for wide variety of tastes"
Ưu: "I liked there was an opportunity to bid on an upgrade"
Khuyết điểm: "Our bid was rejected yet there were empty seats in premium economy. Our bid was within the recommended range. You certainly would not have lost money upgrading us."
Ưu: "Service was nice."
Khuyết điểm: "Comparing to recent businesses class flight on Emirates; Singapore airlines seat does not recline to flat bed. Boarded flight st 11pm and arrived at Singapore at 7am. Toiletries like tooth brush and paste, razor etc. were not provided. Emirates provides, so we did not pack in-flight."
Ưu: "friendly staff top Service top Inflight"
Khuyết điểm: "new aircraft, 2 x usb charging ports, 50+ movies, very quiet aircraft."
Ưu: "Very good service! Lots of flight attendants and they were kind the flight was long, but mostly smooth. The entertainment was good and there was a lot of it."
Khuyết điểm: "The flight map was a mess. It either said we had 115 hours of flying time or 3.5 hours. Also, it showed the plane pointing in the opposite direction that we were flying in. A minor issue, but weird."
Ưu: "Delayed flight from Shanghai due to air traffic issues, so I had a 10 minute window to make my connection in Singapore. Ground staff was waiting for me with a small car after I disembarked to drive me to the gate. And I somehow made my connection. Excellent service. Obviously my checked bag didn't make it, but I was told in advance and was kept updated before boarding and immediate after I disembarked at my final destination. When I went to the baggage service counter, they were already ready for me, had filled out my paperwork, and just needed an address to confirm the delivery of my suitcase. I'm super impressed to this attention to detail."
Ưu: "The flight wasn't full so we had a spare seat between us, That made economy barely tolerable."
Khuyết điểm: "The seats in economy are now Way TOO SMALL! You better start calling Economy - "Stearage"! Food was not as good as on past flights with SA. Movie selection not as good as past SA flights. Earphones supplied are horrible!!!"
Ưu: "The service and fast flight"
Khuyết điểm: "N/A"
Khuyết điểm: "It is really good experience. All the flight attendants are good"
Ưu: "The wonderfully kind and friendly air hosts and hostesses"
Khuyết điểm: "Nothing"
Ưu: "Entertainment was awesome. Boarding was fast."
Khuyết điểm: "Not enough food served (only two meals on a sixteen hour flight) and tasted okay. Crew was not all friendly."
Ưu: "Everything else was good"
Khuyết điểm: "Old aircraft with tired looking seats."
Ưu: "The service was great! The entertainment was abundant. The food was tasty. No complaints at all!"
Ưu: "nice food, plenty of water, good service, quite comfortable & on board wifi if you need it"
Ưu: "Flight crew we're attentive and anticipated issues. The flight was smooth and the lavatories were clean and stocked. Love the hot towels at the beginning and end of the flight."
Khuyết điểm: "Not much to be honest. I suppose if I could say anything it would the seats in economy are a bit cramped, but that's to be expected."
Ưu: "I like that I could check in 2 suitcase and able to choose my sitting when it's available."
A long haul flight needs roomy and comfortable seats.
It is always a joy to fly this airline. Good arrive, beautiful aircraft.
Flight was delayed 2 hrs.
This flight was cancelled
Ưu: "Great crew! Excellent business class suite"
Ưu: "Great entertainment choices. Staff friendly and attentive, particularly nice is that they feed children first, and offer small entertainment gifts to them."
Ưu: "Very pleasant and comfortable flight."
Khuyết điểm: "NA"
Khuyết điểm: "Perfect"
Ưu: "Crew was very attentive,"
Khuyết điểm: "Have all the food choice in the menu available. And add sudoku to the game"
Khuyết điểm: "They do not understand the word priority at Doha airport. Business class passengers boarded last."
Khuyết điểm: "We were told to board, but then kept in another area close on 1 hour before we could get on the plane and this area had no bathroom facilities. The spread of seating on the plane made no sense with many open seats but also many squashed rows of people. The crew was visibly tired and irritated, they also ran out of a few catering items. It seemed as if last minute, a few different flights were combined into this one which lowered the quality."
Ưu: "Food and leg room"
Khuyết điểm: "All was fine"
Ưu: "Crew was nice. Seat was broken for recliner."
Khuyết điểm: "Having parents with infants board with or after those needing assistance. It was an inconvenience having a fussy infant wait in a long line. We had bassinet seats so boarding first would not have slowed the seating process."
Ưu: "All except the food"
Khuyết điểm: "The food"
Khuyết điểm: "The vegetarian option for breakfast was a stale waffle with apple compote. Inedible."
Ưu: "Food selection. However, the snacks need to be readily available on long flights."
Khuyết điểm: "Entertainment is lacking behind other international carriers"
Ưu: "Food was good, and the crew were very patient and polite - went out of their way to make us comfortable."
Khuyết điểm: "The aircraft seemed to be really old. The entertainment system on the seat I was allotted did not work, and I had to change seats. In the new seat, the entertainment system worked, but the seat didn't recline, and I had to change seats again - from an initially allotted aisle seat, to a middle seat. Also, the food service time was weird - we got a full lunch about an hour before we landed, which didn't make sense, and had to wait almost 5 - 6 hours between brunch and our next meal - a movie snack. Most passengers were famished by the time the lunch was served. Also, why was there no wifi?"
Ưu: "Flight was 80% empty, but it was amazing anyway, slept through most of it"
Khuyết điểm: "Staff constantly woke me up for snacks and drinks, which is good on one hand but I was sleeping so deep that it was a bit annoying."
Ưu: "The crew were very friendly and helpful."
Khuyết điểm: "It seems the major airlines use older aircraft when the destination of the flight is a third world country(or Africa). The seats aren't as comfortable and the entertainment system (screens) are not as good as a Qatar and Europe bound flights."
Ưu: "The flights attendants were very helpful and polite. What I enjoyed the most was the level of comfort I had. I was able to sleep for almost the entire flight. That's why it felt like it wasn't even a long flight."
Khuyết điểm: "We did leave a little late but it was out of the control of the pilots and flights attendants."
Ưu: "There was adequate seat room. The device was good."
Khuyết điểm: "There was nothing I didn’t like."
Ưu: "Thank you for a very good flight experience both from Philadelphia to Doha and Doha to Johannesburg."
Khuyết điểm: "The breakfast options could have been better, but I was fed and happy, and the flight attendant was kind enough to bring me green tea when it wasn’t readily available on the cart."
Ưu: "Good leg space, friendly crew, excellent plane."
Khuyết điểm: "This is for ALL airlines: It takes so long to get off the plane!"
Ưu: "Excellent flight attendant service. Some of the best airline food in the world."
Ưu: "I took advantage of the upgrade offer, and it was well worth it."
Khuyết điểm: "Too many mosquitoes, but I'm not sure how they could have stopped them coming on board."
Ưu: "Individual service, happy and natural looking crew, comfort and company aim."
Khuyết điểm: "Seat to LA was broken"
Ưu: "I was surprised with the quality of gluten free meals served for me, it was well organised and taken care of where I never had to wait. My flight schedules were changed few days before departure by Qatar Airways, but only thing I had to do was to confirm that I have noted, my seats and all the rest of details intact, excellent."
Khuyết điểm: "When the flight is changed by airline for their convenience, they would have given preferential treatment to the passengers involved. We had to bare the cost of food and make us comfortable on our own due to the delay in transit."
Ưu: "Great flight. Everything was good. The only very small issue is hey offer WiFi but even if you pay the allocation of data make you feel like you living in the 1990. 10 meg free and 300 meg for a whole flight is a complete joke, especially for USD 30. They could manage protocols but give a reasonable service."
Khuyết điểm: "WiFi"
Ưu: "Crew courtesy, exceptional service"
Ưu: "The crew aboard the flight were kind and thoughtful and definitely oriented toward service."
Khuyết điểm: "The security process at the gate was really disorderly. Perhaps it is because it is a new and extra step required by the US but it was definitely not efficiently handled."
Khuyết điểm: "Same as above"
Ưu: "The friendliness of the staff from check in to arrival!"
Ưu: "I freceuntly fly between the US and South Africa and only fly via Qatar Airways, and every experience thus far has been great. The food is good quality, friendly crew and I would recommend it to anyone."
Khuyết điểm: "The sandwiches are a little dry and movie selection a little limited."
Ưu: "Good attitude from staff"
Khuyết điểm: "...as mentioned, I don't have the pleasure of rating this flight because of the boarding delays and missing the flight. Very disappointing."
Ưu: "Great selection of movies and tv shows"
Khuyết điểm: "Entertainment screen is too dim even on highest brightness setting"
Ưu: "Service of air stewards very friendly and polite"
Khuyết điểm: "This goes for Qatarfigjta from harare to Doha and Doha to Washington DC and back. I am not going to give individual report on each one. Food - my daughter could barely eat anything and the vegetarian meals were stone cold most of time. It was hard to eat at Qatar airport because not only is the food terrible (Burger King and bad Asian food) but outrageously expensive. Our media system did not work for one leg. ** way to many ads on your media system. Every time you watch a new TV episode, you have to sit through 5-6 ads for stuff that is not interesting and the same each time. ** plane info on media system keeps reverting to Arabic even when English is indicated as preferred la gauge. We had to place our iPads in checked luggage for flights from harare to USA as we went through Qatar. *** I asked for quiet seats and was given seats near kitchen and toilet even though I booked in hours in advance. One leg had my ten year old daughter and I in different rows even though I checked in 4-5 hours in advance Of flight . ** staff moved my hand luggage without my permission and without informing me - it was stressful trying to find it."
Ưu: "Excellent experience overall, the food was decent, the seats were comfortable and had enough space for me at 6ft tall, the staff were very friendly and helpful, entertainment selection was good with plenty of new movies out. I had no problems with my layover. The baggage allowance was great as I had extra luggage from my trip. I'm very happy with their customer service, the day before my first flight I received a phone call from Qatar's customer service saying that due to delays I wouldn't be able to make my connecting flight to Edinburgh so they would like to book me on another flight instead of me having to wait 24 hours in Doha. I was thoroughly impressed with this service."
Khuyết điểm: "I did not have wifi available from Doha-Johannesburg"
Ưu: "Excellent service and in time flights."
Khuyết điểm: "Nothing."
Ưu: "Great crews, excellent airplanes, wonderful in transit experince."
Khuyết điểm: "In flight coach meals were average."
Ưu: "On time departure, friendly crew. Comfortable seats for economy class, plenty of entertainment options. A pleasant experience"
Khuyết điểm: "The food was okay. The hot wrap/calzone served first was not very tasteful. The breakfast/brunch was better. Not much to dislike overall."
Ưu: "Again on time and effortless boarding made the overall experience a good one."
Khuyết điểm: "Our suitcase was damaged...still in the process of trying to get it fixed. Hopefully it will be done soon. I will then update this report. Could maybe clean the toilets as it did become a bit messy."
Ưu: "Qatar airlines was awesome! Comfy seat, great headrest, lots of entertainment options and decent food all on a very short flight. Would definitely fly this airline again!"
Ưu: "Overall, an excellent short flight. I was flying with oversize luggage (bicycle), which is offer a hassle. The ticket agent took care of it without issue, and it arrived safely. Food was OK. I would try Qatar for a long flight if the opportunity arises."
Khuyết điểm: "Boarding was chaotic. Everyone just queued up instead of using zones, etc."
Ưu: "The flight crew was polite. The plane was clean and comfortable. The food was well timed and delicious. They explained everything in full, and were extremely apologetic when there was one short delay. All of my planes were for the most part well timed (we had one short delay)"
Khuyết điểm: "The customer service of your company is the worst."
Ưu: "The service from the crew was amazing"
Khuyết điểm: "The food was not bad compared to some air lines"
Khuyết điểm: "Arrival in Johannesburg was a nightmare due to queues at immigration - I nearly missed my connecting flight. This was not the fault of Quatar airlines but needs to be taken up with the authorities at OT Airport in Johannesburg"
Food was not Good at all.Seating capacity was also very short.
Khuyết điểm: "The crew was NOT friendly or helpful, and the dinner served was cold. The bread was even stale. The snacks and breakfast was fine, but it makes a difference when the only main meal is not good."
Ưu: "Friendly crew"
Khuyết điểm: "It was okay"
Ưu: "I had better experience with Emirates before...we had to wait ages for our food but maybe because we were the last one on the list. Food was nice and crew friendly."
Ưu: "Just a bad airline all together. They try to rip you off during transit by saying your luggage is over the weight limit and that you must pay for each additional kilograms."
Khuyết điểm: "Attendans have been impatient, nervous"
Ưu: "Yes comfortable flight"
Khuyết điểm: "Toilets to be checked for cleanliness more frequently."
Ưu: "The crew was responsive"
Khuyết điểm: "The live news"
Ưu: "Comfortable seats. Good food."
Khuyết điểm: "Flight lest 2 hours late. Didn’t have my choice of meal. Cabin crew very inattentive. Worst flight ever with Emirates in business class"
Ưu: "Smooth flight"
Khuyết điểm: "I wished I was in business class..."
Ưu: "Great service and attitudes by staff."
Ưu: "Direct flight"
Khuyết điểm: "South African airlines allowed me to reserve a seat. But Emirates didn't have it in the system when I checked in."
Khuyết điểm: "Because my husband and I couldn't complete the online check in, we ended up sitting on different ends of the plane."
Ưu: "I love everything about Emirates."
Khuyết điểm: "N/A"
Ưu: "Nice flight sttendents"
Khuyết điểm: "Seats too small"
Ưu: "Efficient and good actually good for airline food"
Khuyết điểm: "Electronic equipment a bit out dated and below standard"
Ưu: "Personnel were friendly and helpful!"
Khuyết điểm: "The food far too spicy and was unable to eat it!! Sat by someone who should have had two seats instead of one. Thus a very uncomfortable flight."
Ưu: "Good leg room"
Khuyết điểm: "For an 8 hour flight - we were given a sandwich and breakfast. Expected to be served dinner and breakfast given the time."
Ưu: "Crew was friendly, food was good and entertainment great. Space between front row seats in economy class was good."
Khuyết điểm: "all good."
Ưu: "The flight from Johannesburg to Dubai on an Airbus A380 was the best , the return was on the 777ER it's a bit older avoid it if you can, I prefer the a380 it's roomy, more comfortable and modern, the food was good, the cabin crew very helpful and friendly and both flights were on time. I'll be flying only Emirates from now on"
Khuyết điểm: "Just the coffee was terrible lol,"
Ưu: "The staff - every one of them - was pleasant, helpful & knowledgable. Great combination - makes for a terrific flight! The food was really delicious. All 2 desserts we had were in the category of Spectacular! Stickey toffee pudding was off-the-charts fantastic! Chocolate Mousse was terrific and the lemon pie (?) was awesome. I would love to know the baker or confectioner of your offerings so I could purchase from home! Nice touch . . . offering hot steeped tea poured & ready to drink."
Khuyết điểm: "Boarding seems so disorganized and is doesn't need to be. There were no clear directions for boarding categories which would have helped n the States because we are so used to following a simple procedure. More than that is needed in Athens where the V formation usually rules when talking about lines. Once on board, we were not served anything until @ 90 minutes after takeoff. If people didi not come on board with a drink - that is a long period of time to wait!"
Ưu: "Flying with Emirates is always great."
Ưu: "Love it"
Khuyết điểm: "It was amazing."
Ưu: "E v e r y t h i n g ..... I understand now why they are the number ONE airlines in service. We travel enough to see the BIG difference. Thumbs up. Please don't change !!!!"
Khuyết điểm: "Nothing"
Ưu: "The staff were very courteous, especially Iliya. The onboarding staff were very friendly. I will definitely fly emirates again"
Ưu: "Was upgraded to business class. Crew was incredible, food was incredible."
Khuyết điểm: "Everything was perfect"
Ưu: "Attentiveness and kindness of staff."
Khuyết điểm: "Can't transfer miles."
Khuyết điểm: "Significant delay in Dubai. Food vouchers handed out while change of plane which made it like feeding time at the zoo. Late boarding on new time. Food service was 6+ hours after the vouchers were handed out. Crew spent more time socializing with each other than servicing the passengers."
Khuyết điểm: "Packed flight with the entertainment system not working and a spiced potato sandwich for a snack."
Khuyết điểm: "Crew were rude, kept knocking customers. no vegan meal No drinks offered for majority of flight poor quality entertainment, screen didn't work properly."
Ưu: "The food was better than others and beverages were served often. In flight entertainment options were impressive."
Khuyết điểm: "There was so little leg room that my knees touched the seat in front of me. Everyone in the row had to get out for the window person to use the bathroom. There were 2 kids next to me that stood on their seats and jumped and screamed almost the entire flight. No one said anything."
Ưu: "They still catch my attention, and while traveling with them I continue to enjoy this airline."
Khuyết điểm: "As per my Oslo - Dubai review (read there for more details), they cancelled my flight, put me on a flight a day later, and then left me with the bill and the inconvenience. This was the connector out of Dubai and back to Johannesburg. I've flown with them many times and I've picked up one or two small cut backs they've made like no hot towel when you get onboard, only before your arrival, and the meal seems a little more slimmed down (but still pretty tasty), They used have one or two extras which they've now taken away. Not sure why?"
Ưu: "Roomy and good service"
Khuyết điểm: "Everything was good"
Ưu: "The comfort of the Airbus A380. Friendliness of staff, good food and wine. Great entertainment programs. I am a concert pianist, and I can not believe you offer so many channels of Classical Music on board! Plus all the movies.... Exceptional and good value. I am hooked!"
Khuyết điểm: "Nothing"
Ưu: "great ICE programming"
Khuyết điểm: "very infrequent drink service and erratic requests response for drin ks"
Khuyết điểm: "Rude and racist cabin crew!"
Ưu: "The crew member was excellent,she went all out to make my journey easy and comfortable.I have sent an email to her superior,please use her as an example.if all attendants can serve and see to passengers like her will be beneficial for emirates"
Ưu: "It was a great experience...nicest airline I've ever flown. The cabin crew was attentive and accommodating and being a vegetarian I found they had many options for my dietary requirements."
Ưu: "Friendly staff awesome planes wonderful experince"
Khuyết điểm: "Service was a bit slow. Drinks and food took quite sometime to arrive."
Ưu: "Great service, food can be improved. Stop serving pizza it is not healthy and not appropriate for half the passengers"
Ưu: "It was a smooth flight"
Khuyết điểm: "It was ok"
Ưu: "The food was delicious, and I received the special meal I had requested with no problem. Again, great selection of TV shows and movies."
Khuyết điểm: "The crew seemed a bit put off, just not very friendly. Maybe something had happened that put them all in a bad mood I'm not sure. Despite this they did help people without complaint, but you could tell they didn't want to be there. Again on this flight the TVs were an old model that was difficult to use, you had to push really hard and finagle your finger to get it to read what you were pressing."
Ưu: "-Airbus A380 from dubai to SFO and backforth was very pleasant and almost zero noise in cabin. However flight design is little awkward that it squeezed me, wife and our baby in bassinet seat. - We had opted for Asian veg food and was very tasty and was served hot all the time. - Many restrooms - Travel accessories - Great entertainment options."
Khuyết điểm: "- Cabin crew were bit rude and didn't care much even though we had baby when flying from SFO to Dubai. - Restrooms are oddly placed inside flight. - Can improve on food menu and varieties and also wish there were more snacks to munch. - Boarding process need to much more organized."
Ưu: "Seats are way better than other airlines and the entertainment systems is way better. Finally, someone decided it would be a good idea to provide power outlets in a plane. Why was that so hard?"
Ưu: "Granted I was tired after being in transit for 24 hours, but this final of 4 long-haul flights was a real bummer compared to the other flights. Boeing 777 packed to 100% capacity."
Khuyết điểm: "Really cramped and squished compared to other flights. Toilets at DXB were filthy (I searched around for the cleanest, which was still disgusting), with the cleaning attendant standing around in the restroom doing nothing. Duty Free shops really expensive compared to European airports. Meal on board (breakfast) was really terrible (and that taking into account that airline breakfast is always bad), really the worst I've ever had on a plane, even the Croissant was chewy and very dry. Emirates has become a massive sausage machine people-mover. It has loss its finesse and exceptional service."
Ưu: "Large room between seats in economy such that I could sit comfortably with my rather long legs"
Ưu: "The staff were wonderful and efficient. The toilets were clean and the food was much better than my first flight with emirates although the portions were small on the main meal with only four spinach ravioli offered in a tomato sauce."
Khuyết điểm: "Passengers do not fit on to their seats and overflow into the space you are occupying which is so tiny as it is. There is not enough room to even reach down to pick something up if you drop it. Overhead lockers are full. I think planes either need to be redesigned with sleeping compartments (such as the second class compartments the trains have) for overnight flights or seats need to be slightly larger to make up for the fact most people are larger today."
Ưu: "Flight entertainment"
Khuyết điểm: "Crew, food and comfort. Taken out from flight no reason and harassed by land crew by not giving any flight for 24 hours with one baby and one child. No food offered for 8 hours. Not happy at all"
Baggages took forever !!!
I liked the service, the food, the gifts, the children were very happy..a lot of money. it would be nice to have the children in one sector of the plane
Khuyết điểm: "Foddd no gud"
Ưu: "Can't really remember."
Khuyết điểm: "Flight time respect. Earlier flights. Charging system for phone or comuperr and if there was internet availability in flight."
Khuyết điểm: "Turkish Airlines, as always, up to the mark!"
Khuyết điểm: "Plane was delayed and boarding was a bit confusing at the start but then quickly fixed"
Khuyết điểm: "Food"
Ưu: "Everything went well"
Ưu: "The crew was very attentive and pleasant to all business class passengers . The food and service were excellent and great presentation. Seats were comfortable and great for sleeping ."
Khuyết điểm: "There wasn’t anything that I can recall that made the trip unpleasant ."
Ưu: "The staff the staff the staff. They made the trip so enjoyable. The A330-300 aircraft was smooth and silent. Very impressed"
Khuyết điểm: "The seats in business class were not as soft as they could be but very impressed overall and good value for the cost of the business class ticket"
Khuyết điểm: "Flight was delayed by over an hour causing us to miss our connecting flight. Had to wait in the airport all night and no one from Turkish airlines did anything to help us or accommodate us during our unexpected overnight layover."
Ưu: "It was good the service onsite the plane"
Khuyết điểm: "It was delayed both ways coming in from Boston and jo apologizing or telling us what was the reason."
Khuyết điểm: "Boarding was disorganized."
Khuyết điểm: "My bag didn’t come"
Ưu: "The food was excellent!"
Khuyết điểm: "The website had lots of glitches and made it difficult to check-in."
Khuyết điểm: "Options for vegetarians were not really good."
Ưu: "First leg (Mia to Instanbul) crew was excellent!"
Khuyết điểm: "second leg (Istanbul to Johannesburg) crew were rude!!!"
Ưu: "Entertainment and crew were helpful"
Khuyết điểm: "Food messed with my stomach."
Ưu: "Service, food, staff—all excellent!"
Khuyết điểm: "The cabins on both flights were too warm."
Ưu: "I'm happy and will continue to fly Turkish."
Khuyết điểm: "I did not like the way I was treated by supervisor st the checking desk while checking at Nairobi, I am not sure if he is an employee of the airport or of Turkish airline. he frustrated me and was not offering any assistance, I also realized that he frustrated two other people during and another staff says he is fond of doing that all the time"
Ưu: "Great service in the airplane plus they offer some amenities like slippers, tooth paste and toothbrush, they offer you wet towels to clean and refresh yourself during he flight. Really good."
Ưu: "We weren't seated together at first but they helped once we were on the plane"
Ưu: "Staff was very friendly. Good was great. I was actually comfortable during the flight."
Khuyết điểm: "It's a long flight. But that's unavoidable."
Ưu: "the food and staff were very good"
Khuyết điểm: "the size of the seats were much too small. The plane waited for 45 minutes to park at JFK and when we deplaned the down escalator was stopped and the elevator didn't work so we had to carry our carry ons in our hands down 2 flights of steps-some people were elderly and could hardly do it."
Ưu: "Comfortable seating"
Khuyết điểm: "Food"
Khuyết điểm: "Very disorganized the gate checking, staff ne d hospitality training . You ESP not have time for your queries and concerns . They are always in a hurry to finish talkign to you . Poor hygiene. The bathrooms are very dirty and has nomjand soap to wash your hands . Male staff in board come across unpolite. ingelt inwelcomed by the male flight attendant port side at the back.?"
Ưu: "Good entertainment system with lots of options."
Khuyết điểm: "The plane was uncomfortably warm throughout the (long!) flight, which made it difficult to get any rest."
Khuyết điểm: "The flight from LAX was delayed which can happen but they were so dysfunctional in Istanbul that we not only missed the original connecting flight to Tel Aviv but the next two subsequent ones as well. They sent us from one end of the airport to the other and made us wait in 4 different lines before sending us to the next one. Our baggage arrived opened and taped closed and had been rifled through. My 90 year old mother almost collapsed because wheelchairs in LAX and in Istanbul never arrived."
Ưu: "The food was delicious. I like how whenever there was turbulence, it was announced and we were instructed to put on our seat belts."
Khuyết điểm: "On my ticket, it said Philippine Airlines and there was no terminal mentioned. It's a good thing I didn't go to the Philippine Airlines terminal, which is in NAIA 2. I went to NAIA 1 because I checked the airport website beforehand. Once I was in the airport, people weren't sure if the flight mentioned in my ticket was the Turkish Airline flight because it said Philippine Airlines on my ticket. I also couldn't do an online check-in."
Khuyết điểm: "The food was low quality and delivered in a demeaning fashion."
Ưu: "Outstanding service Excellent food Adequate entertainment Seat recline was good for economy"
Khuyết điểm: "For a long flight (8+ hours) legroom on this Airbus was quite cramped Again poor boarding announcements resulted in very chaotic boarding process"
Ưu: "Everything was great! Nice service, good food, enough space, I was impressesd! Congrstulations!"
Khuyết điểm: "I liked everything, no dislikes."
Ưu: "Extremely nice and accommodating crew throughout the flight. The lounge at Istanbul airport is magnificent."
Khuyết điểm: "Airport is a little crowded. No one follow the lanes as supposed to be. Airport authorities need to educate people so that passengers do not bypass other passengers. Overall an excellent experience."
Ưu: "I eventually arrived at the destination."
Khuyết điểm: "Difficult to communicate with cabin crew due to lack of English. Flight was delayed by 1 hour. General atmosphere on plane was chaotic I think due to the small plane and length of flight as large numbers of people needed to use toilets."
Ưu: "Not trying to be flattering here but it really is a good airline."
Ưu: "Nothing important"
Khuyết điểm: "Nothing extra ordinary"
Ưu: "Nothing. Had to cancel didn't go"
Khuyết điểm: "That they changed the flight schedule twice making it impossible to go."
Ưu: "The variety of films on show was decent"
Khuyết điểm: "The crew skipped our aisle whilst delivering the toiletry bags, some announcements were made purely in Turkish without regard to English passengers. The boarding gate from Istanbul was opened much later than the advertised times."
Ưu: "The best part is that Kayak is asking for feed back. As for TK, the food is best."
Khuyết điểm: "Boarding was a chaios, people cutting the line from right and left. Sad part is that the staff do not care!!! No individual seat entertainment offered on EBL flights! Old fashioned overhead monitors are available but hard to see from most seats because of size and distance!!"
Ưu: "All flight segments were on time, the crew was very pleasant, but the main thing was that I felt that the cabin noise was lower than the other airliners .... ????"
Khuyết điểm: "no issues"
Ưu: "excellent food, service"
Ưu: "Timing, schedule is well arranged. Staffs are helpful"
Khuyết điểm: "Every time, the breakfast are omelette??? Its taste was terrible. I flew a two-way flight and got 4 omelettes. And once it messed my stomach."
Ưu: "Great entertainment selection."
Khuyết điểm: "The cabin was too warm--i was sweating for a good part of the flight. I'm a taller person and felt the seats were uncomfortable--especially when the person in front of me was reclined. It made it nearly impossible to get any sleep."
Ưu: "that we got to check in 2 bags"
Khuyết điểm: "-lost one of my bags"
Khuyết điểm: "The aircraft wasn't properly cleaned prior. The seat pocket was filled with garbage."
Ưu: "Must and entertainment, and legroom."
Khuyết điểm: "Turkish airline randomly changed my seat assignments without any explanation to me. I also found out my connect flight was changed to much later and one causing me an eight hour delay and assemble airport. Again this was done without my knowledge I happen to randomly find out at the check-in station in Los Angeles. The manager was kind enough to switch me back to my old flight and seat assignments but it took an hour waiting. After boarding the plane it was an hour and a half delay intake off I also realized this my original seats were given to three ladies who are friends of the first class flight attendants there were no children or elderly this was a random acts of favoritism towards the flight attendants after boarding the plane it was an hour and a half delay intake off I also realized this my original seats were given to three ladies who are friends of the first class flight attendants there were no children or elderly this was a random acts of favoritism towards the flight attendants trance friends. As a result of the irresponsible delay at the airport and the pilot not bothering to make up the time when we arrive to sample I realized we had missed her flight despite the promises that they will wait it was the most horrible experience. Rest of the passengers and I were waiting at the connecting gate with the gate number the flight number and the sign saying now boarding but there was no plane no one could give us an explanation of what happened. I will never fly Turkish again"
Ưu: "I like the food, seats and customer service"
I will never use kayak again. Their confirmation numbers are useless to the airlines. They cannot represent the airline. I was blocked from getting a seat assignment when I booked the flight. Their service is useless. I will also never book a flight serviced by another airline. Confirmation numbers are unique to each airline. The only one that matters is the one assigned by the airline servicing the flight. In my experience, Kayak doesn’t exist. It was just a front. I was forced to deal with a company called Chat Deal. Never heard of them. Never want to deal with them again. Awful.
Khuyết điểm: "Best airline"
Ưu: "The crew. The punctuality."
Khuyết điểm: "The confort of the seats."
Ưu: "Smooth and easy flight"
Khuyết điểm: "Food and drinks served late"
Ưu: "Crew was awful. Grumpy and not friendly. They hate their customers especially children."
Khuyết điểm: "This was my worst experience on any Lufthansa flights. Worst ever!"
Ưu: "Plane was in good condition."
Khuyết điểm: "Seats are lousy and armrests so hard my arms go numb. Screaming babies for hours without stopping ."
Khuyết điểm: "Flight was delayed"
Ưu: "Great crew"
Khuyết điểm: "Uncomfortable seating"
Ưu: "Very helpful crew, good food."
Khuyết điểm: "Flight was one hour late."
Khuyết điểm: "No complaints. Good vegan food."
Ưu: "The crew was helpful and nice."
Khuyết điểm: "Nothing really."
Ưu: "Worst ever"
Khuyết điểm: "Poor service"
Khuyết điểm: "Nothing"
Ưu: "Stuttgart to Frankfurt was good.. ."
Khuyết điểm: "None"
Ưu: "Flight was on time, food good. Even the movie selection was great, but ... (see what I didn't like)"
Khuyết điểm: "Entertainment (sound) in seat 14K didn't work, despite 1 reboot. Please fix."
Ưu: "The service was outstanding!"
Khuyết điểm: "Someone stole my phone charger :("
Ưu: "The snack/ breakfast was not very good"
Khuyết điểm: "Long flight"
Khuyết điểm: "Everything"
Khuyết điểm: "Requested for Hindu vegetarian meal by call and was informed we would receive on flight. Got on flight to find that Hindu vegetarian does not exist. Starved on both legs of flight. That is almost 24 hours. Plane should keep extras and customer service should give correct information."
Khuyết điểm: "nothinh"
Khuyết điểm: "Always the same mess in Frankfurt to get into terminal Z, surely waited 30 minutes and almost lost connection. Food quality mediocre at best. Lost luggage, no Lufthansa representative around at baggage claim."
Ưu: "The crew was really great. So pleasant and helpful. And, it was nice this time as it wasn't too crowded!"
Khuyết điểm: "Water was spilled on me by flight attendant. Luggage was left in Frankfort. Did not have clothes or medications, or daily necessities. Must wait 1 1/2 days to get luggage"
Ưu: "It was ok"
Khuyết điểm: "Nothing"
Ưu: "The on board crew worked hard to make up for the 2 hour delay. I was happy to be fed in the right hour flight, but the food was not very good. I did not download the app for inflight entertainment so I can't rate it."
Khuyết điểm: "The plane departure was delayed and the passengers were left wondering about the flight. There was no announcement to explain until an hour after the departure time. All monitors showed original departure."
Ưu: "You can't beat the German's at efficiency. Awesome!"
Khuyết điểm: "Houston isn't their hub and I have to put up with United."
Khuyết điểm: "The on board entertainment sucks you need to upgrade"
Ưu: "People of Lufthansa and the clients who were flying with me."
Ưu: "Interesting the bathroom downstairs...then asking people to not form lines on the stairs makes the process a little more complicated...if a person has mobility problems, which restroom should they use?"
Khuyết điểm: "The boarding process was confusing. Lack of clear signs and announcements didn't help to form lines. People just went to the gates after families, handicapped, vets, etc..passed the gates, business and first. Improving that process by forming ordered lines would help. Entertainment presented movies that are old and have been dysplayed on flights for years. Entertainment in general is poor. Seating not as expected! I chose my seat online and once on the plane I found out the organization of the seats was different than the one displlayed online. I chose an aisle sea on a 3 seat row and I ended up on a 4 seat row and squeezed in between two other passengers. The seats are "growing" smaller and smaller, and the shape and mobility of the chairs makes them uncomfortable. On my row there were 3 screens installed on the ahead seats, and my screen was by 3/4 in front of the passenger on my right. That made difficult controlling the screen function with me stretching my harm over the other passenger's face. I payed $2,000 for that flight in economy. $2,000 for an economy class is not cheap! And you don't offer a great experience. Either lower the price or improve the overall experience."
Ưu: "Everything was great, the entertainment, comfortable and the staff was really kind"
Khuyết điểm: "Food wasn't the greatest, but I understand that it's difficult on airplanes so can't complain too much"
Khuyết điểm: "The cabin got a little hot during the night and made it hard to be comfortable. Also, the seats lean pretty far back so I had little room in front of me when the person sitting in front of me leaned their seat all the way back."
Ưu: "Ample leg room and comfortable seats."
Khuyết điểm: "No complaints"
Khuyết điểm: "Not a thing"
Ưu: "Comfortable flight, good food and service."
Khuyết điểm: "Check-in is bit tedious and the kiosk didn't work properly. Flight was delayed due to some incidents but they are not airlines' fault.."
Ưu: "Price was right."
Khuyết điểm: "Just as bad as on any other airline these days."
Ưu: "Everything else"
Khuyết điểm: "Boarding was even more chaotic. No clear signs for premium economy."
Khuyết điểm: "Awful customer service once out of the airplane. It took 2 hours from landing to get our luggage. Just terrible. How many times can someone hear a generic announcement about luggage being here momentarily? This left a very poor impression of Lufthansa overall for me and everyone in my party."
Khuyết điểm: "It was delayed by 9.5 hours!!!!!"
Ưu: "Shortness of flight from Genoa to Munich"
Khuyết điểm: "Layover following"
Ưu: "Crew was very nice - liked flight tracker - personal tv's - food was good. Boarding was good -"
Khuyết điểm: "Seat in economy are just to small - need to be able to recline a bit more for a 9 to 10+ hour flight. So close together it was hard to eat being in the middle seat. Movies and music need to be updated -"
Ưu: "Munich airport is convenient and boarding went smoothly"
Khuyết điểm: "This was an SAA plane, not Lufthansa. I have only had excellent service on Lufthansa. This flight again did not have a functioning entertainment system. I asked for this to be addressed and the SAA crew ignored the request and in the morning looked surprised to find out that several of the TV monitors had not worked at anytime on the flight. Not impressed."
Ưu: "Boarding was late and disorganized. Would recommend boarding by rows from different areas of the plain. Flight landed on time. Entertainment offered a wide selection"
Khuyết điểm: "My wife developed a stomach problem from the second meal."
Ưu: "I love Lufthansa: flight attendants so attentive, Complimentary services that other airlines charge for. Attentive staff...and I flew economy."
Khuyết điểm: "Wel"
Ưu: "Service, timeliness and new aircraft"
Khuyết điểm: "Everything was excellent"