Puerto Morelos Khu nghỉ dưỡng

Ưu điểm: The staff very nice , the location beautyful ,nice garden with some local iguana, very good spa

Khuyết điểm: It is a clothing optional location with some places where sex is allowed but to see somebody having sex is very rare ,

Ưu điểm: Amazing experience! Hard to feel good in other places after you've been to Desire Pearl :) Top services, very friendly and professional staff, paying attention to all needs. Very good food with plenty of options. Fresh fruits and coconuts from the property served daily. The activities are fun and helps you interract better with the other guests. Besides the all inclusive resort, the couples-only experience with adults activities makes the difference.

Khuyết điểm: Everything was perfect!

Ưu điểm: Great staff, they remember your name, Enjoyed the total body O seminar. Hot tub and pool were incredible, activities for those who wanted. Good participation at theme nights.part

Khuyết điểm: Air conditioning in the room

Ưu điểm: Staff was incredible, beautiful property and comfortable rooms.

Khuyết điểm: Food was hit or miss and the SUPER loud music at the pool was off-putting at times.

Ưu điểm: The staff are amazing, food is great and the pool play makers are fantastic and a lot of fun. Great customer service

Khuyết điểm: N/A

Ưu điểm: The staff is amazing and truly goes out of their way to make you comfortable.

Khuyết điểm: The nightclub music could be better. Also the facility could use a bit of a facelift. It’s starting to show wear & tear.

Ưu điểm: Best customer experience ever. They are truly experts in training/motivating their staff to go the extra mile for the guests. Ultra relaxing stay, resort is a picture perfect postcard and friendly staff make it an amazing stay.

Khuyết điểm: Breakfast was really good but lunch/dinner quality could be better.

Ưu điểm: the experience was amazing and had great fun

Khuyết điểm: my credit card was hacked and numerous fraudulent charges were made. the only entity that had my card number was desire and booking.com. had to stop the card and have the charges reversed. Will never use booking.com again unless this horrible experience is made right.

Ưu điểm: Everything is amazing at this resort. The people , servers , staff , amazing !

Khuyết điểm: The beaches aren’t the best but you don’t really need them so all is good.

Ưu điểm: We loved the food and the facilities. The staff was excellent and we can’t wait to come back in November! Best vacation ever!

Ưu điểm: Everything else

Khuyết điểm: Some people isnt extraordinary nice, Im some are

Ưu điểm: Staff couldn’t do enough for us. Best hotel of our trip - BY FAR!

Ưu điểm: Everything! The value for the luxury, hospitality, comfort, lush exterior environment, great food, beautiful vistas, on the beach, spa, gym, market...I didn't want to leave.

Khuyết điểm: Can't think of a single negative...

Ưu điểm: Amazing hotel and staff is very friendly. we couldn't have asked for more. The hotel is child friendly and there is a kids club for over 4 yrs.You can also take your toddlers but they can only stay with parental supervision. The food was fresh and beach is clean.Amazing holiday overall.

Khuyết điểm: We had a little issue with our room as the definition "ocean view" is not an actual room with ocean view.You will only get a room with partial view to the ocean.Apparently "beach view" will give you the full ocean view, however there was no option to book "beach view". We still had a room with a decent view but paying extra and not getting an actual ocean view was rather disappointing.

Ưu điểm: like the rooms and that was very clean all the hotel property

Khuyết điểm: the food didn’t meet my expectations

Ưu điểm: Great buffet breakfast, with also a choice of menu. Junior suite perfectly OK , no need to go higher unless you have children and want a plunge pool. Everything feels very new and pristine. Food in El Faro very good and the inclusive package is excellent value for money.

Khuyết điểm: Food in Flor de Canela very lack lustre, and rather indifferent service. Live music so loud at dinner that you couldn't converse with your partner.All rather clinical, it's not a hotel with personality.

Ưu điểm: Very nice hotel with great facilities we especially liked the three lane 25m lap pool which got little use unlike the main pools. Enjoyed our stay and would stay there if we were to visit Cancun again

Khuyết điểm: Even though we were there on an all inclusive package we always had to sign the restraunt and bar tabs before leaving but there was no charge

Ưu điểm: Room very nice, good size, well located by sea with lovely pools and good staff. Food was high standard and had no issues. Some dishes I would say were excellent and all inclusive deal was very good.

Khuyết điểm: Sea was a little rocky near the shore which wasn't great. Staff were inconsistent in their service, most were excellent, others ok.

Ưu điểm: Best beach type resort I ever experienced. Miles away better than the so called resorts on the Cancun strip. Service is outstanding. Staff is clearly well trained to be helpful but not intrusive. Restaurant is award-winning- highly recpmmended. Would stay again in a heartbeat.

Ưu điểm: Everything was outstanding

Khuyết điểm: Food,service and everything in between

Ưu điểm: The hotel and grounds are classy, beautifully designed and landscaped, and serene. The staff was excellent and attentive and the amenities and food are high quality. The kids club was very well run and a wonderful addition.

Khuyết điểm: One minor thing: the food services staff could be better dispersed around the pool, especially during lunch time, when it was hard to find a server. This was surprising since overall the staff was very attentive.

Ưu điểm: High end kitchen appliances in the suite. The staff did the dishes. Washer/dryer was great. Beds were very comfortable. Bathroom/shower area was luxurious. An extra large jacuzzi outdoors on the balcony - kids loved this. There were very few rules at the resort. The staff almost always answered yes to special requests.

Khuyết điểm: Scraping of chairs on the floor. They should have indoor/outdoor rugs under all areas with chair.

Ưu điểm: What's not to like at this resort. Service,especially in the Preferred Club and French Restaurant were outstanding. Elpio Jesus, Antonio,Jose and Manuel made our meals at the French Restaurant enjoyable. My family is already talking about or next trip The Jade. I really also enjoyed what they have done with the landscaping by the Preferred Club Pool!

Khuyết điểm: Nothing I can think of.

Ưu điểm: It was a smaller property and less crowded.

Ưu điểm: Staff was amazing and the resort was very clean. Loved our ocean view and the top shelf liquor was great. The gym was well-equipped and one of the best for a hotel I've seen. Was truly all-inclusive and never pressured to spend more money.

Khuyết điểm: The food could have been better but it wasn't bad. We had dinner in one of the restaurants our first night and it was our least favorite meal. We stuck with the buffet and found the Mexican dishes to be the best.

Ưu điểm: I like the preferred lounge and the adult only pool

Khuyết điểm: The customer service on the resort was not very accommodating. Some of the employees had attitudes as well. They oversold the hotel so my cousin didn’t get the room that she paid for. The next day she received the Correct room type but their was a water leaking in the room. I have stayed at better resorts with better customer service. Also the food was ok but nothing to write about. I wouldn’t necessarily be excited to stay there again.

Ưu điểm: the food was good and a variety of choices for picky eaters.

Khuyết điểm: My husband needed to tell me something when I was in the buffet restaurant and he was not allowed in because he had a tank top on and he just needed to tell me he would be waiting in the lobby before our day trip. they did not even offer to relay the message.

Ưu điểm: Well designed large hotel with lots of facilities. Extremely proactive team of staff and clearly their mission was to make holiday makers feel they were very important. Good choice of eating places and food very good food, we actually preferred the buffet options as could choose what we had from a really good variety of options. Our only experience of the restaurants was not so good as small portions and took some time. Still though, extremely attentive service. Choice of nice drinks mostly but house wine not too good. Lovely beach location with good access to sea although somewhat impeded by seaweed. Sometimes it was hard to get a bed chair as people reserved chairs but then didn't return to them but towels on them so couldn't use. This hotel had all you needed for a very good holiday if you could manage the noise and 'buzz' of a hotel that catered for all types of holiday makers. Lots of families having a great time.

Khuyết điểm: Seaweed in sea not being cleared often enough as got quite smelly. We found the busy-ness of the hotel a bit of a challenge as there really wasn't a quieter area(unless you paid extra for their preferred rooms - which we felt you shouldn't need to do to have this quieter area and even then this preferred area had piped music!) We didn't like the fact that to get a decent glass of wine one needed to buy a bottle, rather than the hotel have a good house wine.

Ưu điểm: Beautiful place and very good staff. Francisco is the Best

Ưu điểm: Grounds are beautiful and well kept. Staff is friendly, attentive, and helpful.

Khuyết điểm: The bedrooms have a limit on the thermostat, and therefore residents are not able to control the temperature in their room past a certain point (limit set at 20). If there is a thermostat in your room, that means you should have full control of the temperature without limits. The lobby was also often very warm, to the point of sweating if we stood there long enough. There was one bathroom by the main pool that was an ICE BOX ,freezing cold! The AC facilities are a problem at this resort and I told the manager I would not bring my company work events there for this reason. We were lucky to be there in early May, I can't imagine the heat/misery at the height of summer.

Ưu điểm: First to all, the staff was tremendous, especially Rafael the head concierge in the preferred club. He would be an asset at any business anywhere. The preferred rooms ocean view are very nice. The one meal we ate at the French restaurant was delicious but because of the seaeed we left after 1 night.

Khuyết điểm: Unfortunately when we were there, there was a lot of seaweed in the ocean and on the beach to the point where the beach and ocean weren't usable. This isn't always the case but it was definitely a problem when we were there. The grounds are not quite as tropical as at the sister resort the Now Sapphire, just north of this hotel. Because the beach and ocean weren't usable, the pool was too crowded.

Ưu điểm: the preferred suites were great and everything was clean. the food was great. Gustavo was great!

Khuyết điểm: the beach on the preferred side and that the preferred pool is adults only. also, we had the concierge at the preferred club make us a reservation for a taxi and she booked it at the wrong time

Ưu điểm: The Italian restaurant food was delicious!

Khuyết điểm: They called twice at 9 am on 2 different days for us to come get the resort coupon credits

Ưu điểm: Wonderful rooms, especially the bathroom area. Great service, both at the pool and beach.

Khuyết điểm: YOU HAVE TO EXPECT TO WAIT FOR DINING, BUT REALLY WASN'T THAT LONG, BUT WITH SMALL CHILDREN COULD CAUSE A PROBLEM. IF THERE IS AN ISSUE, THERE IS ALWAYS THE BUFFET.

Khuyết điểm: Just felt like they really weren’t prepared like they should have been

Ưu điểm: It was a clean and comfortable resort. Very relaxing. The pool and spa were fantastic. The excursion guy was able to upgrade us to vip for Cirque du Soleil (it’s at another resort). The staff was overall friendly, even though service was pretty slow at the pool.

Khuyết điểm: For a wellness resort, their gym was not impressive. The food was mediocre, the chicken usually too dry and the steak super thin. Multiple times I told them I don eat bread, rice or potatoes, and they still put it on my plate. Not all restaurants were open daily. There wasn’t any excitement on the resort like live music and dancing at night. The beach had a nasty smell of seaweed which lingered in the room. When I was checking out the concierge was trying to charge me for the room even though I already paid. I had to argue with him and eventually show him my bank statement.

Ưu điểm: Remote with new construction- loud

Khuyết điểm: Food was gross. We had to drive 20 minutes one way to eat since the food was so bad there.

Ưu điểm: Service was excellent and everyone there is so hardworking. Impressions suite from was very nice and spacious.

Khuyết điểm: Very limited food selection and the beach is literally atrocious. It’s full of stinky dead fish smelling seaweed and even if it wasn’t it’s all of about 10 feet wide. A/C in the room repeatedly broke and that’s really unacceptable at $1000.00 a night.

Ưu điểm: Secluded and quiet. Very relaxing environment. Staff was friendly and helpful and we felt comfortable and safe. The property is old and a bit dated but VERY well maintained. Pool was great and beach is nicely maintained and calm. Shuttle service was easy and clean and good.

Khuyết điểm: The food was pretty bad. Only good meals we had were at the “fancy” dinner restaurant— but even those were inconsistent. Room service food and breakfasts are nearly inedible. Bland food and they try to skimp on the main ingredients and give too much of the cheaper less nutritious ingredients-like overloading with carbs and skimping on chicken or eggs or whatever protein is involved. The snorkeling trip was a total rip off. $160 for 30 minutes of snorkeling and then a terrible cheap attempt at a lunch—so salty and then so bland that it wasn’t edible. I understand that the resort is in Mexico- but it caters to international customers, the majority of whom speak English. Many times we found it almost impossible to communicate our orders or get our questions answered by wait staff.

Ưu điểm: Federico (Hippo Bar), Jessica, Pablo, Caesar, Omar (bellboy) , Henrique (bellboy), Armand, Francisco all were great.

Khuyết điểm: Ants in first room, no A/c in first room, sink was stopped up in first room. A/c was out in entire resort for one full day on the hottest day and that same day they turned off hot water and didn’t tell the customers. Management (Ankara and Jerry) and poorest leadership and communication skills of anyone in there position that I had ever seen. No official word from them to the guests to set or manage expectations. As far as I was concerned, it was a state of emergency and they did not treat or manage it as such.

Ưu điểm: Staff, esp. Monica, was great.

Ưu điểm: My first all-inclusive experience. The first thing we noticed: the incredibly kind and enthusiastic staff. We were so well taken care of, and even in the short 24 hours we were on the property it seemed that the servers recognized our faces. Our room was lovely and well appointed — we especially loved the giant bathtub! There was bottled water everywhere, too — we never had to ask for it.

Khuyết điểm: Apparently food is not a huge draw of all-inclusive resorts, and shame on me for not knowing that. But I really love food, and I thought overall the food was embarrassingly bad. A couple of highlights included pastries at breakfast, our steak at dinner, and the Grana Padano they served us straight out of the wheel as an appetizer with bread. But overall, the food seemed like it was taken straight off a truck and into a warming drawer. No imagination, no flavor!

Ưu điểm: Perfect hotel! Staff is amazing, room is amazing, food is amazing. We had the romantic dinner at the pier and it was fantastic. Best 5 stars hotel I’ve ever stayed. Our second anniversary celebration at zoetry and we will come back for sure!

Ưu điểm: This is a beautiful, quiet resort that felt very luxurious and peaceful. It was only a short (20 minute) ride from the airport. The service staff were incredible, always helpful, smiling and seemed to be having a good time themselves. Tips weren't expected at all, but bring some, they deserve it! The complimentary "sunset" cruise was fun and a good way to get away for a while and see the area. The food choices were varied for just having a few restaurants, and each had a unique vibe, great food and a view. There was never a wait for any restaurants, but we ate earlier than most. The room was enormous and unique. Honestly, everything looks like the photos, which is pretty rare. :)

Khuyết điểm: After an amazing shuttle ride, we were dropped off in the check-in office, we sat there without a greeting or any acknowledgement for a long time. (Some guests ahead of us were having trouble checking in) Problems happen, that's totally understandable, but a simple "Sorry for the wait, go hang outside with a drink and we'll get you when we figure this out" would have saved some frustration. A couple days in, we got a phone call saying we had a "Welcome Package" to pick up... cool! No, no... it was a sales pitch telling us how we basically stayed at the wrong resort for our age group, how we could have received a discount on massages (had she not been off work the day before), and that we should really go tour other resorts (and listen to more sales information). It just felt very slimy for such a high end resort, so... If you get that call, decline, but beware they may find you on the beach or around the resort.

Ưu điểm: Rooms are clean and all have ocean view. Food at the resort is good. Staff is friendly and accommodating. Pricing is reasonable.

Khuyết điểm: The service is slipping here. They seem to have expanded and are trying to add higher level service at the expense of the rest of the resort. Not enough food options, but they keep a whole restaurant only for impressions guests? Need better focus and training for wait staff. The new room segmentation make no sense. Paying more for king size bed is ridiculous. We went to the spa pool and someone basically chased us down to see what we wanted. This area used to serve as a nice quiet area to get away from the main pool. The return attraction for us was the small nature of this property along with extra special attention to service, this is being sacrificed. The service just didn’t feel very special anymore.

Ưu điểm: The breakfast was ok. Armadillo was good. The best food was at the Grill by the pool and the Japanese restaurant. I didn't get to try the steakhouse.

Khuyết điểm: Some things that occurred during our stay.. I had to call to get someone to clean the wall of the bathroom. I guess a previous guest had picked thier nose and put it on the wall. Someone did come to clean it. Other than that the room appeared to be clean but there was some dust on the bench by the bed. Nothing too bad. However we had a private swim up room for that price I do think the room should be perfect. I still enjoyed the room. When my friends and I went into the spa steam room we were locked inside. I knocked on the door and no one came. I don't think the door should ever be locked in case a guest has an emergency or gets overheated and needs to come out. The drinks had very little or watered down alcohol. The sweet drinks did taste good however I just didnt notice the alcohol in the drinks that I chose. I'm not a person who likes strong drinks but I hope they didn't water them down. Room service food wasn't that great. So we only got it once. For me I only felt satisifed with food the last night. I'd give the resort a 7.

Ưu điểm: Rooms were comfy, roomy and the layout was nice. Buffet was great any time of day

Khuyết điểm: Location is way off the main road Specialty restaurants served very small portions Didn’t get my birthday sash on my room door til 8pm the night of my birthday

Ưu điểm: Very good food (good taste and lots of options), Nice and very kind staff, Modern, clean and spacious rooms, Nice beach area, Comfortable sun beds,...

Khuyết điểm: Cold water at the pools, The water at the beach wasnt clear and there were rocks in the water so you have to be careful where you step. Main shows and music performances at 9.pm were boring. Travel Smart agent selling membership between breakfast,...

Ưu điểm: +Food is great, specially in the Steak Restaurant +Buffet is also great with too many options and all of them of great quality +Staff service is outstanding, specially waitresses in the beach +Room is big, very clean and modern +Pools are also great, specially kids pool.

Khuyết điểm: -Beach was not the best since there is a lot of seaweed, however it seems to be a general problem y all riviera maya and royalton staff is constantly cleaning it.

Ưu điểm: It is a beautiful property. Staff was great.

Khuyết điểm: I think the property should have a shuttle to Puerto Morelos. I felt so isolated on the property. It is not in walking distance to anything.

Ưu điểm: Rooms are fine. For Mexico 5* ok but on an international scale only a 4.5 star. Unfortunately, the beach at this time of the year was not usable. Knee deep covered in seaweed. Never put a foot into the water. However pools were fantastic.

Khuyết điểm: Check in and check out at reception very “painful”. Long and complicated.

Ưu điểm: I loved the amenities,the food and the rooms were immaculate.

Khuyết điểm: Pretty far from the hotel zone.

Ưu điểm: The staff was very friendly and helpful.

Khuyết điểm: We never received our honeymoon packages or door banner.

Ưu điểm: It was a wonderful place for my 12 friends and I to rest and enjoy our time together. We got a swim up room which was worth the money. The staff was great and helpful. We got to know some great bartenders! There are so many places to eat that we did not have enough time to try it all out. But we did do a private dining at the steakhouse and that was a wonderful experience! You can even schedule when you want room service delivered which was amazing when we had to wake up early and can just order the night before on the TV!

Khuyết điểm: I wish the room service menu would have a little bit more things, but otherwise it was great. The location at the resort is away from the main city, so it is difficult to get out there. But if you plan on being at the resort the whole time, then it was absolutely beautiful!

Ưu điểm: Everything!!!!!!!! I loved it Food people drinks pool games entertainment EVERYTHING

Ưu điểm: Loved the spa, the room, the food. It was my husband's birthday, and they did so many things to make him feel extra special. He said it was one of his most memorable birthdays. They really went above and beyond. We lov d our spa services from Erika and Joselyn.

Khuyết điểm: I didn't like the Timeshare presentation. It ran too long. Truthfully, it ruined my morning. ..we were hoping for bluer ocean.

Ưu điểm: We really liked the daily pool activities and the night activities.

Khuyết điểm: Bartenders were not very friendly. Ignored us several times during our stay. We visited the beach but did not like the sea weed shores and the smell.

Ưu điểm: Disappointed with my stay at this hotel. I traveled to Mexico as a solo female for a friends wedding. On checking in to the hotel I realised the wedding was at the hotels other chain which was 30 minutes away. After explaining to the receptionist she suggested she would check with the general manager who was not very helpful in resolving. I asked if I could be transferred to the other hotel. He said he agreed this would be fine but asked I make the request through booking.com. On requesting the cancellation of the book booking.com spoke directly who then refused to refund the booking. Poor service did not enjoy my stay here.

Ưu điểm: Great spot on the beach, compact. Very friendly staff.

Khuyết điểm: Seaweed prevention barrier meant that there wasn’t a lot of area to swim or snorkel. Lots of upselling of time share program.

Ưu điểm: The hotel doesn’t feel like a big chain it has a boutique feel.

Khuyết điểm: To go anywhere you need transport, but this is probably true of all of the local hotels.

Ưu điểm: The resort and grounds are beautiful and immaculate. The amount of work it must take to keep the sand raked, the pools clean, every cabana and chair covered in a fresh towel cushion all day and night... very impressive. The food was also good. Much better than the last all-inclusive we tried. Lots of vegetarian stuff. Very fresh. Flavorful. Of course the pizza stunk but pizza isn’t the point of México.

Khuyết điểm: Service was terrible. There was a frustrating error at least 1-2 times a day during our stay and while everyone is human and mistakes happen, no one took responsibility for those errors. Day 1: During the long sales pitch (I mean “check-in”) we were offered an upgrade to a swim-out room. We’d wanted that anyway but they’d been full so we were happy to pay for the upgrade. A 10 min walk and two elevators later we say to the bell hop: “wait why are we going up again? How is a swim-up room upstairs?”... turns out we were told and SOLD the wrong thing. Not a swim up room and there are none available. No one ever called or came to us to apologize and they still charged us for the upgrade. (Comping the $200 upgrade would have been an easy and relatively cheap way to apologize for the error- our company does things like that without the customer asking... because... customer service.) Day 2: a) our room is never cleaned. Until I go to the front desk to complain at 8:30 pm. b) Rico - the sales pitch guy (I mean “personal concierge”) calls. Acts like nothing happened yesterday and when I bring up the room issue he says it was everyone else’s fault and I can come down to talk to the manager if I want. Sigh. He tries to sell me stuff. I remind him he promised to look into special options for my wife’s birthday. He clearly didn’t do it. And forgot. So he says he will call me back. 15 min later he called back and says “It’s all arranged.” I have to push to get him to say what. His grand “gift” at an all-inclusive resort? A piece of chocolate cake. My wife doesn’t like cake and is allergic to chocolate. I say we don’t want that and we are very disappointed. No thank you. c) We hang our Do Not Disturb sign out while our kids nap. And then: “Hola? Hello?” Bang, bang, bang. I go to see what emergency would force someone to ignore the DND sign... it’s a hotel employee delivering... the piece of chocolate cake. Yup. d) when he gets sent back with the cake and the message that we are upset we hear nothing. e) ironically that one 2 hour window when the DND sign was on is used as the reason why our room was never cleaned and also why something we’d purchased the day before was never delivered. Day 3: a) we reserve a cabana over the ocean. Beautiful. And no service. For 4.5 hours. I go to the bars and ask for service 3 times. I get us all our drinks and food and bring them out myself. On the 3rd request I complain until I find someone who promises to bring something specific out. It comes...20 min later. And the person bringing it is clearly the server for our cabana and there is no apology- not even a “anything else?” b) Rico sees us in the lobby and comes over to ask us how we liked the birthday surprise. (Seriously). He says there should have been a banner too. Oh great. Again everyone else’s fault. Day 4: Bellhop, scheduled to come get our bags at 9:45, is a no-show. We lug six bags, stroller, 2 kids all through hotel. Employees don’t help. No return trip here