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Khách sạn ở Puerto Morelos

Khách sạn ở Puerto Morelos

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Puerto Morelos, Quintana Roo, Mexico
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Mùa thấp điểm

tháng 9 Tháng có giá lưu trú rẻ nhất với mức giá giảm trung bình 13%.

Mùa cao điểm

tháng 2 Tháng có giá lưu trú đắt nhất với mức giá tăng trung bình 38%.

Giá trung bình (đêm trong tuần)

6.299.971₫ Giá trung bình cho CN - Th 5 trong 2 tuần vừa qua.

Giá trung bình (đêm cuối tuần)

6.567.784₫ Giá trung bình cho Th 6 & Th 7 trong 2 tuần vừa qua.

Câu hỏi thường gặp khi đặt Khách sạn ở Puerto Morelos

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Ở chỗ nào tại Puerto Morelos?

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Những khách sạn được đề xuất nhiều nhất ở Puerto Morelos

Hiển thị tất cả
Royalton Riviera Cancun - Puerto Morelos - Phòng ngủ
1
8,8 Tuyệt hảo (61 đánh giá)
10.359.945₫+
Tổng quan Đánh giá
Royalton Riviera Cancun Resort & Spa - All Inclusive tọa lạc tại Puerto Morelos, cách 9,5 mi (Câu lạc bộ thể thao ngoài trời Cancun 15,2 km) và cách Công viên nước Wet n' Wild Cancun 10,5 mi (16,9 km). Có nhiều dịch vụ, tiện ích dành cho khách, bao gồm trung tâm dịch vụ văn phòng, dịch vụ giặt ủi/giặt khô và quầy tiếp tân phục vụ 24 giờ/ngày.
10,0 Tuyệt hảo
Ưu điểm: +Food is great, specially in the Steak Restaurant +Buffet is also great with too many options and all of them of great quality +Staff service is outstanding, specially waitresses in the beach +Room is big, very clean and modern +Pools are also great, specially kids pool.
Khuyết điểm: -Beach was not the best since there is a lot of seaweed, however it seems to be a general problem y all riviera maya and royalton staff is constantly cleaning it.
9,2 Tuyệt hảo
Ưu điểm: Great location, very good entertainment and a lot of facilities for family and kids.
Khuyết điểm: Room description was not clear.
8,0 Tuyệt hảo
Khuyết điểm: Waiters waiting for tips and getting mad if they did not get one. High pressure selling of the diamond club.
10,0 Tuyệt hảo
Ưu điểm: Felt like we were in paradise! View was magnificent, service outside our room was top notch and the staff was awesome! Checking in and out was quick and accurate. Shuttle service was great!
Khuyết điểm: Had a little trouble getting certain items for our room. Took multiple phone calls to get what we wanted. Communication was a little iffy some of the time.
10,0 Tuyệt hảo
Ưu điểm: We decided to stay at the adults only section of the hotel which was amazing! Our room was ocean front with a balcony and a hot tub on it! The view was amazing! Our room was huge and clean. We had the same staff in and out of our room while we were there for 6 days/5 nights so we were able to get to know them. Alonzo and Margarita were great at keeping the rooms clean and having the beds turned back for us. We had upgraded to the diamond club before we got there and I would definitely do that again! Our butlers Dominquez and Reuben were Amazing!! To help celebrate our 20th anniversary they decorated our room with rose petals and confetti and had the hot tub ready to go for us. When we came back to our room that night there was a bottle of wine and chocolate covered strawberries waiting for us. They went above and beyond! They always were checking to see if there was anything else we needed. The food was pretty good and even though we had reservations I don't think we would have waited too long at any of the restaurants. The beach was beautiful! It did have a lot of seaweed but they did try hard to keep it clean but there's only so much they can do. The resort had shows every night and we watched most of them and really enjoyed the variety. The Diva's International were good and the Set the night on fire show was amazing! I would recommend this resort and do plan on going back!
7,7 Tốt
Ưu điểm: Beautiful Resort Nice rooms, amenities Great food and drinks On the beach Away from the commotion of Cancun Great Tennis coach. Strangely, the hotel did not publicize the availability of personal tennis lessons. Nice Gym. Unfortunately, the gym/hotel did not sell any protein drinks or powders.
Khuyết điểm: At the end of the trip I learned my mosquito bites were bed bug bites, which means I will have to toss my luggage. Butler service was pointless. I could never reach them and they were of no help on check out. The central pool area was being renovated morning till evening for 3 days of the trip. Thankfully I stayed in the Diamond Club and had access to other smaller pools. The tipping situation feels awkward. I'm not sure how to better handle it though. In early the December the beach is so-so since there still was a fair amount of sea grass. The beaches down south were a lot "cleaner" and the water was clearer.
8,0 Tuyệt hảo
Ưu điểm: I like the space and the variety of restaurants but was difficult to est anywhere else besides buffet because we needed to make reservations or it was full.
Khuyết điểm: The check out they delayed us because they didn't do their job when we checked in with the payment and we almost missed our flight. They didn't leave things where we left them as s result my hair straightener was left behind.
9,7 Tuyệt hảo
Ưu điểm: Loved the spa, the room, the food. It was my husband's birthday, and they did so many things to make him feel extra special. He said it was one of his most memorable birthdays. They really went above and beyond. We lov d our spa services from Erika and Joselyn.
Khuyết điểm: I didn't like the Timeshare presentation. It ran too long. Truthfully, it ruined my morning. ..we were hoping for bluer ocean.
10,0 Tuyệt hảo
Ưu điểm: Our butler Ruddy was amazing!
8,8 Tuyệt hảo
Ưu điểm: Great beach and pools staff at both were very helpful and accommodating.
Khuyết điểm: Bed was very uncomfortable could barely sleep at night and restaurant staff was not on top of their game.
7,1 Tốt
Ưu điểm: The hotel is neat and clean located in a great location
Khuyết điểm: Hotel staff service, personal service providers, very much needed improvement, very slow service! The room service is barely functioning!
9,6 Tuyệt hảo
Ưu điểm: Rooms are showing a little wear and tear but were extremely comfortable. Food was amazing as was the service. Already planning our next trip back!
Khuyết điểm: We witnessed other, rather rude guests treating the staff poorly. We couldn’t imagine why they could’ve been so angry when we felt our stay was exceptional.
Tổng quan Đánh giá
Excellence Riviera Cancun - Adults Only - All Inclusive ở Puerto Morelos, gần sân golf và chỉ cách Sở thú Crococun 5 phút lái xe. Có nhiều dịch vụ, tiện ích dành cho khách, bao gồm trung tâm dịch vụ văn phòng, báo miễn phí ở sảnh và dịch vụ giặt ủi/giặt khô. Có kế hoạch tổ chức sự kiện tại Puerto Morelos? nơi lưu trú này có khu vực tổ chức rộng 9700 mét vuông, bao gồm khu hội nghị. Có bãi đậu xe tự phục vụ miễn phí trong khuôn viên.
9,0 Tuyệt hảo
Ưu điểm: Staff are very attentive. The grounds are immaculate. Value for money is 1st class.
Khuyết điểm: Slightly outdated decor.
10,0 Tuyệt hảo
Ưu điểm: Every thing was wonderful
8,2 Tuyệt hảo
Ưu điểm: The facility and people were generally really good. Very compatible to other resorts my wife and I have bee to in the Riviera Maya. This is our 9th trip to Riviera Maya and I believe when most people say this place is top of line they have not been to to many others. You can go to several other hotels and get 100% of what you want, not 90%.
Khuyết điểm: If you like the beach and ocean, then do not go to this resort. Simply horrible! It's a shame because it really is a nice resort but the ocean water is not much better the the New Jersey shore. Very disappointing. You will not even want to go in the water with all the algae and sea weed. If you are strictly a pool person, you will be fine. We will not go back simply due to this issue. We have been to several other resorts in the Riviera Maya that has everything for the same basic price.
10,0 Tuyệt hảo
Ưu điểm: Everything was amazing
9,7 Tuyệt hảo
Ưu điểm: The room was amazing, as well as the rest of the facility. Everything as clean and easily accessible. The staff was helpful and polite. The stars visibility made you never want to leave.
Khuyết điểm: The food was just ok at most of the restaurants.
10,0 Tuyệt hảo
Ưu điểm: Everything was amazing pools were beautiful the room was beautiful service was outstanding restaurants were excellent
Khuyết điểm: Nothing!
10,0 Tuyệt hảo
Ưu điểm: Everything was great, nice size - not too large and not too small. All there staff were very pleasant and accommodating. They strive for the best in customer satisfaction.
Khuyết điểm: Every now and then I could smell stagnant water in the water displays next to the buildings
10,0 Tuyệt hảo
Ưu điểm: Extremely friendly staff. Great food not to mention a variety of food options.
9,0 Tuyệt hảo
Ưu điểm: Room was clean
Khuyết điểm: Beach was covered in seaweed making it unusable.
10,0 Tuyệt hảo
Ưu điểm: The staff was genuinely friendly and seemed happy to help- not the fake 'customer service' happy either. The food was beautifully presented and tasted good as well. The grounds were very well maintained. The entertainment staff was amusing.
Khuyết điểm: The fountain in the Mexican restaurant is a bit of a trip hazard.
10,0 Tuyệt hảo
Ưu điểm: The hotel was unbelievable from the time we drove up to the front entrance. The level of customer service has been through the roof. They have been very professional and courteous since day one and its genuine. They remember you and you feel specia
Khuyết điểm: Not at all
10,0 Tuyệt hảo
Ưu điểm: What did not I like? So happy we stayed here. I had been researching resorts and at one point they all looked the same. Excellence Riviera was recommended by a friend and did not disappoint. Very close to the airport. Very welcoming. Our room was great!
Khuyết điểm: Nothing!
Dreams Riviera Cancun Resort & Spa - Puerto Morelos - Toà nhà
3
8,8 Tuyệt hảo (150 đánh giá)
8.675.589₫+
Tổng quan Đánh giá
Dreams Riviera Cancun Resort & Spa - All Inclusive ở Puerto Morelos, trên bãi biển, cách Sở thú Crococun và Bãi biển Ojo de Agua 5 phút lái xe. Có nhiều dịch vụ, tiện ích dành cho khách, bao gồm trung tâm dịch vụ văn phòng, báo miễn phí ở sảnh và dịch vụ giặt ủi/giặt khô. Có kế hoạch tổ chức sự kiện tại Puerto Morelos? khách sạn này có khu vực tổ chức rộng 775 mét vuông, bao gồm trung tâm hội nghị. Với khoản phụ phí nhỏ, khách có thể sử dụng xe đưa đón sân bay; ngoài ra còn có bãi đậu xe có người phục vụ miễn phí trong khuôn viên.
10,0 Tuyệt hảo
Ưu điểm: Food selection was great,accommodations were fantastik
Khuyết điểm: Less wait time at restaurants
7,1 Tốt
Ưu điểm: Very clean staff was friendly
Khuyết điểm: Someone else’s bags in my room. Ocean view room was a garden view. Very disappointed with advertising ocean view all I could see was palm trees. When I asked if it was ocean view the answer was yes it is. Pictures on website for ocean view very misleading. Food was just ok. For the price you could find better in my opinion.
7,1 Tốt
Ưu điểm: The resort itself was beautiful. The room were very nice and we had a nice view of the ocean. Our favorite part was the staff. They were very friendly and got to know us. They knew my boys names and invited them to the activities. There were many activities for the whole family. Everyone checks on you and are very accommodating. They had cooking classes for guacamole and ceviche that we really enjoyed. The French restaurant was the best food there.
Khuyết điểm: We were very disappointed in the food. The first day we ate at the seafood restaurant and my son and I woke up very sick throwing up. The rest of the family was sick to their stomach for the rest of our week. We came to find out other families had gotten sick also after eating at the same restaurant. The bathrooms by the pool were very dirty with toilets overflowing. There was a lot of seaweed at the beach so we couldn’t really swim there. It would have been nice if there were evening entertainment for the kids like movies by the pool. The evening entertainment wasn’t very good. You would think the Mexican food would be the best part and authentic but it was not good at all. They had guacamole and queso and it was gross. Nothing good to snack on by the pool. The most frustrating part was that the restaurants are closed and open on different days and there is no way to know when unless you ask. So you can’t plan which restaurant to go which night. They should have flyers all around letting you know. One night they said there would be pizza and then my boys went and they had canceled it after telling us about it that afternoon. The employees weren’t consistent about the dress code. Some said pants required others said no. It stormed our last two days which of course is out of their control but they had no indoor places to hang out other than the lobby. Everyone was going stir crazy. They need rooms with tv’s and movies. Tables to play games. Overall we had a good time with our family but would not recommend this place or go back.
7,0 Tốt
Ưu điểm: The food was great
Khuyết điểm: The entreteitment was terrible.
6,8 Tốt
Ưu điểm: Premium liquor. Food quality was above average. Steak night was amazing Staff was nice and attentive Beautiful wedding set ups
Khuyết điểm: Construction! Beach had a lot of seaweed in the water despite cleaned multiple time. Bed was hard and uncomfortable Housekeeping didn't replenish towels every day Hotel was a minimum 45 minutes away from excursions. With pickups from other hotels you're at a minimum of 1 hour to 1.5 hours before getting to destination The hotel pushes you to book tours through Amstar, who resells other companies' tours for a huge markup. Too many kids despite being in mid-October. Missing pool tiles
8,0 Tuyệt hảo
Ưu điểm: Food was fair. Eating in the restaurants was much better than buffet. Food presentation was excellent but quality of food, not so much. Eggs Benedict was terrible and steaks tasted different than what we eat in usa. Had a weird aftertaste. Staff were very friendly and responsive. Felt they were trying to make up for quality of food. Drinks were very good.
Khuyết điểm: When I booked the reservation through booking.com I thought I booked for myself and one guest, my husband, thus thought the price was for both of us. The room showed up to 2 people. Needless to say I was shocked when they told me they needed an additional $1272 because what I booked was only for one person. Never would I have booked an all inclusive room for $611.57 a night. I feel the booking process was misleading and will never use it again. With the food disappointing and not being heavy drinkers the resort is way over-priced!
7,1 Tốt
Ưu điểm: The staff was amazing, the rooms were very clean, front desk was warm and welcoming. Overall the staff made the experience very enjoyable.
Khuyết điểm: The food available during the day was not good at all. The only food worth eating are in the restaurants at night.
9,4 Tuyệt hảo
Ưu điểm: The resort grounds are beautiful. The architecture and design has a luxurious feel to it all throughout the property. we stayed in the most basic room which is interesting because it was amazing. There are more than 7 restaurants and 4 bars to check out. Everything is included.
Khuyết điểm: That they don't include at least one spa treatment like a massage with your stay. I think it would add a nice touch instead of trying to make people spend more money as soon as they check in. I found it to be the only experience that lacked class during our stay. The resort credit compared to other resorts is minimal and their coupons don't cover the cost of any substantial spa treatment or experience.
Desire Resort & Spa Riviera Maya - Couples Only - Puerto Morelos - Phòng ngủ
4
9,0 Tuyệt hảo (123 đánh giá)
14.605.446₫+
Tổng quan Đánh giá
Desire Riviera Maya Resort All Inclusive - Couples Only ở Puerto Morelos, trên bãi biển và chỉ cách Petempich Bay vài bước. Có nhiều dịch vụ, tiện ích dành cho khách, bao gồm dịch vụ nhận phòng cấp tốc, dịch vụ giặt ủi/giặt khô và quầy tiếp tân phục vụ 24 giờ/ngày. Với khoản phụ phí nhỏ, khách có thể sử dụng xe đưa đón sân bay; ngoài ra còn có bãi đậu xe tự phục vụ miễn phí trong khuôn viên.
10,0 Tuyệt hảo
Ưu điểm: The staff were incredibly friendly and helpful. Very attentive if you needed a refill or help with reserving cabanas. There was always something fun going on!
Khuyết điểm: Ice, there needs to be an easier way to get ice into the room.
9,0 Tuyệt hảo
Ưu điểm: The staff and property are great. Everyone is so attentive. It is secluded and you are free to be yourself most anywhere.
Khuyết điểm: The food on the property is not great. Puerto Morales has great restaurants if you need a fix.
7,0 Tốt
Ưu điểm: This is a resort that caters to open minded couples. A mix of nudists and lifestylers. Cabo Desire had nicer facilities but no longer has the Desire concept. If you are looking for the Desire lifestyle concept, Desire Cancun should be your destination.
Khuyết điểm: Couldn't figure out how garden view rooms were assigned. Some of us got queen beds while others had king suites.
6,3 Tốt
Ưu điểm: excellent nude hotel for couples
6,6 Tốt
Ưu điểm: Our second time at Desire so we knew what to expect. If you are looking for an Adult only, completely uninhibited holiday then this is the place. With only a couple of exceptions, staff were excellent, notably at all bars and in the white restaurant. One slight frustration - despite the stated policy of not reserving sun beds around the pool, there was clearly some 'scheme' being operated! Having spoken to others there it seems the rate we got through booking.com was the best available. Certainly not 5 star and arguably not even 4 star as certain areas are a little shabby but overall, good food, great service and a fun time - make sure you know what this place is all about though - or you might be in for a shock!
Now Sapphire Riviera Cancun Resort And Spa - Puerto Morelos - Bãi biển
5
8,5 Tuyệt hảo (99 đánh giá)
7.475.773₫+
Tổng quan Đánh giá
Now Sapphire Riviera Cancun All Inclusive ở Puerto Morelos, sát hồ, cách Sở thú Crococun 4 phút lái xe và cách Thánh đường Hope and Time Capsule 8 phút lái xe. Có nhiều dịch vụ, tiện ích dành cho khách, bao gồm trung tâm dịch vụ văn phòng, dịch vụ giặt ủi/giặt khô và quầy tiếp tân phục vụ 24 giờ/ngày. Có kế hoạch tổ chức sự kiện tại Puerto Morelos? nơi lưu trú này có khu vực tổ chức rộng 771 mét vuông, bao gồm khu hội nghị và phòng họp.
10,0 Tuyệt hảo
Ưu điểm: Gorgeous location and friendly staff. I would highly recommend to anyone looking for an all inclusive Riviera Maya Family Resort in this price range.
10,0 Tuyệt hảo
Ưu điểm: I loved the amount of activities that were available to do not just at night such as salsa lessons but also during the day with bike tours and other events. I loved the friendliness and helpfulness of the staff. The beach was clean and kept clean throughout the day and the wait staff was great about continuing to come around and see if you needed anything. The adults only pool was fantastic and I can't wait to go back to the spa again! The hydrotherapy circuit was probably one of the coolest and most invigorating spa treatment experiences I've had! The food was wonderful, especially the sushi and steakhouse places! I also appreciated that the staff was super nice about teaching me Spanish words since I wanted to learn and have been trying to learn more! I also LOVE these AMAZING hand painted mini surfboards shaped paintings (he was over by the pool and not pushy at all unlike the other vendors) that I got. The entertainment staff is hilarious, especially Luigi and they definitely work hard to put together a full list of activities to do each day and different concert type events at night. Super fun!! The animals walking around are pretty cute too, but definitely beware of eating on your first floor patio because the cotee (spelling?) animals are kind of like a dog in the sense of they will smell it and they will come! Ha ha ha!!! I was just there in Dec for a week by myself and had no safety concerns or anything and I loved it so much I am going back for a week with friends here in a couple of months! LOVE!!!
Khuyết điểm: I wish they had a place where you can get real Mexican food, none of the restaurants had it which made me sad since it's Mexico after all and I had been looking forward to that part of my trip. I also wasn't super happy about how pushy the vendors that come in twice a week are. You can't walk through that section of the hotel without all of them trying to get your attention and push you to buy something. It was nice to have them there because I got some great stuff to bring home like a lamp and a nameplate necklace but I found myself going all the way around that area of the hotel to avoid them because of the pushiness and the pressure. To be clear, they are NOT affiliated with the hotel though so definitely not a reason to stay elsewhere. I loved the whole experience and resort so am very excited to go back. That was just one tiny aspect for a short amount of time on 2 different nights so not that a big enough of a deal to not go back.
10,0 Tuyệt hảo
Ưu điểm: Everything!
9,4 Tuyệt hảo
Ưu điểm: The pool and grounds are beautiful with attention to small details that make the difference. The staff was always attentive and responsive. The preferred club provided a nice air conditioned location for our family to congregate. Buffet was ok and the sit-down restaurants were good to very good.
Khuyết điểm: The buffet and Mexican restaurants can be sweltering hot. We had some mosquito problems in our room. This year there is a terrible seaweed problem all up and down the coast making the beaches undesirable.
9,1 Tuyệt hảo
Khuyết điểm: Really wish the restaurants were air conditioned, we were uncomfortably at dinner. But we were there during a very hot week.
7,0 Tốt
Ưu điểm: Yes breakfast was good. staff was nice ... and accommodating
Khuyết điểm: more variety in buffet
9,0 Tuyệt hảo
Ưu điểm: Given we traveled during the Covid-19 timeframe, all safety procedures in place were much better than expected and we felt extremely safe. The staff were all great and we thoroughly enjoyed the property.
Khuyết điểm: Only issue was the amount of seaweed that kept us from enjoying the ocean but the pools were extremely enjoyable.
10,0 Tuyệt hảo
Ưu điểm: Loved the food and the bartender at the pool makes the best drinks. Love the open air lounge. The groundd are gorgeous. There really wasn't anything that I didn't like.
Khuyết điểm: It could use a bit of updating/redecorating.
Now Jade Riviera Cancun Resort & Spa - Puerto Morelos - Cảnh ngoài trời
6
8,8 Tuyệt hảo (135 đánh giá)
6.645.132₫+
Tổng quan Đánh giá
Now Jade Riviera Cancun Resort & Spa All Inclusive ở Puerto Morelos, sát hồ, cách Bãi biển Ojo de Agua và Nhà thờ San Jose 10 phút lái xe. Có nhiều dịch vụ, tiện ích dành cho khách, bao gồm trung tâm dịch vụ văn phòng, dịch vụ nhận phòng cấp tốc và dịch vụ trả phòng cấp tốc. Có kế hoạch tổ chức sự kiện tại Puerto Morelos? nơi lưu trú này có khu vực tổ chức rộng 995 mét vuông, bao gồm khu hội nghị và phòng họp.
10,0 Tuyệt hảo
Ưu điểm: 1st. Right size. At 1200 max guest capacity (apparently it was at around 85-90% occupancy during our 4 night stay), it had all the typical amenities of a Riviera Maya all-inclusive but without feeling crowded. 2nd. Staff. Extremely professional and kind without exception. Arsenis and Miguel at Mercure, Elpidio at Capers, Santos at Castaways, Lourdes, Edgar and Lizbeth at breakfast, Veronica who cleaned our room, and Leonardo the Zumba instructor... and so many more. 3rd the quality of the artists/shows, way above the levels (often mediocre) of the other resorts we have visited in RM.
9,0 Tuyệt hảo
Ưu điểm: It was a smaller property and less crowded.
8,0 Tuyệt hảo
Ưu điểm: Staff was amazing and the resort was very clean. Loved our ocean view and the top shelf liquor was great. The gym was well-equipped and one of the best for a hotel I've seen. Was truly all-inclusive and never pressured to spend more money.
Khuyết điểm: The food could have been better but it wasn't bad. We had dinner in one of the restaurants our first night and it was our least favorite meal. We stuck with the buffet and found the Mexican dishes to be the best.
10,0 Tuyệt hảo
Ưu điểm: The staff and beach amenities
Khuyết điểm: The steak. Three times we ordered medium rare and got well done!
7,9 Tốt
Ưu điểm: Pretty gardens, very clean and tidy
Khuyết điểm: Not enough sun beds for the amount of people there. Some people up at 4:30 to claim their beds. One day I couldn’t find one bed. I told one of the ppl attendants who removed 4 towels from unattended beds as they had no personal belongings there. I was on the bed for an hour when a lady came along and argued that they were her beds. It wasn’t a nice experience. However the pool attendant eventually sorted the problem and he found her alternative beds.
10,0 Tuyệt hảo
Ưu điểm: The service and the food where amazing!
Khuyết điểm: The power went out in our room twice while in the shower, my girlfriend got out to see what was going on and slipped, I feel it was handled improperly
10,0 Tuyệt hảo
Ưu điểm: This is my first experience at a Now brand and I can surely say I’ll be back and trying the others. I had the preferred level so the experience began at check in with a dedicated space. The staff on every level are really nice, not the fake nice because it’s their job but really nice. The resort is fairly large with a ton of things to do. After my 5 day vacation/holiday I haven’t been able to do everything. The food is incredible! There was not one place I was disappointed at. The French restaurant was beyond exceptional! I had one issue in my suite where the AC in the bedroom wouldn’t turn off. I called the desk and they had somewhere in less than 5 min. He apologized when he realized it wasn’t an easy fix and asked if it’s okay if he fixes it now or he can come back later. We agreed for him to fix it now. It took about 30 minutes. He was up in the ceiling and all. They even came back the next day to be sure it was still working correctly. Had a great time and I would 100% return.
Khuyết điểm: The journey to your room can sometimes be a little confusing but after a day you can pretty much get it down pack.
10,0 Tuyệt hảo
Khuyết điểm: Room was clean but not consistent ie not enough bottled water and hand towels and face clothes
7,0 Tốt
Ưu điểm: Food options.
Khuyết điểm: Ocean Beach had large rocks, medium rocks and small rocks...very hard to swim and dip in ocean directly in rear of hotel....walking the beach line was just as bad with large slippery rocks.
2,0 Bình thường
Khuyết điểm: Long check in; tried to force us into double beds claiming they were out of kings; food that equates to a holiday inn breakfast for every meal of the day; missing amenities in rooms.
5,0 Ổn
Ưu điểm: Food
Khuyết điểm: Bathroom by the pool, always wet and dirty. Need real towels and air fresheners
10,0 Tuyệt hảo
Ưu điểm: We had our wedding there... it was amazing! Everyone was extremely accomodating. The resort itself is very modern for a place in Cancun with nice bathrooms and more air conditioned areas than most. The food was actually quite good for an all inclusive, something that is rare (usually the all inclusives are quite bland).
Desire Riviera Maya Pearl Resort - Couples Only - Puerto Morelos - Phòng ngủ
7
8,9 Tuyệt hảo (56 đánh giá)
17.858.792₫+
Tổng quan Đánh giá
Desire Riviera Maya Pearl Resort All Inclusive- Couples Only ở Puerto Morelos, gần biển, cách Bãi biển Ojo de Agua và Quảng trường Thị trấn Puerto Morelos 5 phút lái xe. Có nhiều dịch vụ, tiện ích dành cho khách, bao gồm dịch vụ giặt ủi/giặt khô, quầy tiếp tân phục vụ 24 giờ/ngày và dịch vụ trông giữ/bảo quản hành lý. Có số chỗ đậu xe có hạn trong khuôn viên.
10,0 Tuyệt hảo
Ưu điểm: Customer service, personal attention. Absolutely great experience during the beginning of the pandemic. Can't wait to go back.
9,0 Tuyệt hảo
Ưu điểm: Unique resort. Staff friendly. Excellente.
Khuyết điểm: In the jacuzy areea is not possible sliping :)
10,0 Tuyệt hảo
Ưu điểm: The staff are amazing, food is great and the pool play makers are fantastic and a lot of fun. Great customer service
Khuyết điểm: N/A
10,0 Tuyệt hảo
Ưu điểm: Everything is amazing at this resort. The people , servers , staff , amazing !
Khuyết điểm: The beaches aren’t the best but you don’t really need them so all is good.
6,0 Tốt
Ưu điểm: The staff was very polite and did an excellent job. Especially Horacio at the pool!
Khuyết điểm: We ordered room service 2 times. The first time was excellent. The 2nd time was terrible. The resort wasn't very busy, our order took an hour and came cold with no condiments. I asked the waiter to get some politely, gave him a tip, and he never returned. I told the staff at check out, they acted liked they cared after I told them that, for $600 per night, everything should be excellent. I paid $2400 for 4 nights. I had thought they would do something special for us but didn't. In the businesses I'm involved in, we do something for the unhappy customer that is a little more than they expect. Then they might return because if you don't, they won't return.
Hotel Marina El Cid Spa & Beach Resort - Puerto Morelos - Toà nhà
8
9,0 Tuyệt hảo (31 đánh giá)
7.291.186₫+
Tổng quan Đánh giá
Hotel Marina El Cid Spa & Beach Resort All Inclusive ở Puerto Morelos, trên bãi biển và cách Bãi biển Ojo de Agua 5 phút lái xe. Có nhiều dịch vụ, tiện ích dành cho khách, bao gồm trung tâm dịch vụ văn phòng, dịch vụ nhận phòng cấp tốc và dịch vụ trả phòng cấp tốc. Khu vực phục vụ hội thảo, sự kiện tại nơi lưu trú này bao gồm trung tâm hội nghị và phòng họp. Xe đưa đón sân bay phục vụ 24 giờ với phụ phí, bên cạnh đó cũng có bãi đậu xe có người phục vụ miễn phí trong khuôn viên.
8,0 Tuyệt hảo
Ưu điểm: The swimming pool, Gym,and dinner cafeteria.
Khuyết điểm: The hard sell of the time share program.
7,0 Tốt
Ưu điểm: Food
Khuyết điểm: Beach
10,0 Tuyệt hảo
Ưu điểm: Delores Mercado is great and had great food.
Khuyết điểm: They should have free wifi
7,0 Tốt
Khuyết điểm: Platinum alcohol not available at pool or restaurants Only 2 red wine offerings
3,0 Bình thường
Ưu điểm: Beautiful scenery
Khuyết điểm: Extra charge for my kid
8,0 Tuyệt hảo
Ưu điểm: Everything.. the grounds were immaculate, the staff were incredible, the pools were awesome. The food at the buffets was second to none. We had an amazing time, lots of nightly entertainment, daily stuff for the kids and adults. There's enough pools and hot tubs to give everyone something they want. Just be aware that by the end of the day the hot tubs get a bit dirty just from usage. We asked for Mimosas every morning to be delivered and it was done, coffee and mimosas on the deck while the kids slept in... Incredible.
Khuyết điểm: The restaurants although "fancy" the food is just ok and some was not good at all. Eg. Overcooked fish, basic pasta etc. One restaurant the service was soooooo slow and unattentive but the others were amazing.
9,2 Tuyệt hảo
Ưu điểm: The buffets are tasty and varied . Food and drinks* are included and available all day. ( * pay extra for wines other than the house wine, which is poor and for premium brand liquor ) . The " restaurants " let you enjoy a sit down meal instead of self service , the food in the restaurants is mediocre . The waiters and cleaning staff are very friendly and accommodating . The property is immaculate, public and private areas are constantly being maintained. Rooms are serviced twice per day. The pools are lovely .
Khuyết điểm: This is not a beach/ ocean to play in - the ocean floor is very rocky , the water is not inviting and the beach is just a narrow short walk - but its has ocean atmosphere , the pools are lovely and overlook the ocean and none of the guests seemed to mind the lack of real beachfront . The reception desk tried to up-sell us on the room at check in , Extras are expensive .
10,0 Tuyệt hảo
Ưu điểm: Clean, lots to do, a variety of food choices.
Khuyết điểm: The reservation restaurants weren’t great (1/3 dinners were okay) - the morning and lunch buffets were very good but the food court in the other property (Mercado) was amazing...I would have been happy to eat there every day.
9,0 Tuyệt hảo
Ưu điểm: A beautiful resort. I have no complaints. The Rock slide was the best for my kids it kept them busy all day. Food was good. Weather was awesome.
Khuyết điểm: could have used some more signage around the resort so you knew where you were going. Took us a few days to get accustomized. Was confusing as to which restaurants were open and when.
7,1 Tốt
Ưu điểm: Restaurants-food is excellent. Pool and outside staff was GREAT
Khuyết điểm: The front desk refuse to provide me a room closer. I'm a cancer patient and as a consequence I get tired very easily. I just wanted a room closer. They gave me the furthest away room. Other than the front desk staff everyone was so friendly, courteous and polite staff ever.
10,0 Tuyệt hảo
Ưu điểm: Terrific food nice pools great staff
10,0 Tuyệt hảo
Ưu điểm: Loved the fresh juices at breakfast restaurants and great selection of ceviches at the Mercado de Dolores. The buffet food exceeded my expectations, we preferred it to the reservations-only restaurants! The one-bedroom suite was so spacious and perfect for allowing privacy for my family.
Khuyết điểm: I wish more of their cocktails were made with fresh fruit instead of syrups. It is true that the beach has tons of brown seaweed and is small. I didn't mind too much because the pools were so great, but a nice beach would have totally wowed us. I also wish they heated the pools a little more. The large pool with the water slide was too cool for me to be comfortable in. Our one-bedroom suite was great, but there were no electrical outlets on the same wall as the pull-down murphy bed, which for us meant we had to pull the mattress onto the floor to sleep closer to the outlets behind the TV.
Grand Residences Riviera Cancun - Puerto Morelos - Toà nhà
9
9,1 Tuyệt hảo (16 đánh giá)
6.506.692₫+
Tổng quan Đánh giá
Grand Residences Riviera Cancun ở Puerto Morelos, gần biển, cách Bãi biển Ojo de Agua và Nhà thờ San Jose 15 phút lái xe. Có nhiều dịch vụ, tiện ích dành cho khách, bao gồm trung tâm dịch vụ văn phòng, dịch vụ nhận phòng cấp tốc và dịch vụ trả phòng cấp tốc. Có kế hoạch tổ chức sự kiện tại Puerto Morelos? resort này có khu vực tổ chức rộng 140 mét vuông, bao gồm trung tâm hội nghị và phòng họp. Xe đưa đón sân bay phục vụ miễn phí 24 giờ.
9,6 Tuyệt hảo
Ưu điểm: Everything else
Khuyết điểm: Some people isnt extraordinary nice, Im some are
10,0 Tuyệt hảo
Ưu điểm: Everything! The value for the luxury, hospitality, comfort, lush exterior environment, great food, beautiful vistas, on the beach, spa, gym, market...I didn't want to leave.
Khuyết điểm: Can't think of a single negative...
7,9 Tốt
Ưu điểm: Enjoyed the sunrise from the beach each morning and having a nice breakfast in the restaurant overlooking the pools. There was a variety of foods available. The concierge was helpful in arranging tours to the surrounding areas along with recommending and booking restaurants in the delightful Porto Morelos. The bed was very comfortable and there was sufficient space for storage along with a safe, nespresso machine and daily water provided. The hotel has a gym, spa and importantly a convienent store. We were given a complimentary airport transfer to the airport on departure which was a surprise (see below). The hotel provided a very useful bag along with welcome bottle of tequila, hats and gifts during our stay which were warmly received.
Khuyết điểm: As a leading hotel of the world, I have come to expect the very best from hotels within its portofolio. I felt the service at this establishment fell short of the mark. There was no communication from the hotel after our booking was made in regards to my enquiries about booking tours and they did not inform us about a complimentary airport transfer. Also, a member of staff was quite rude in expressing that our needs cannot be met because the hotel is busy with many other guests. This was in regards to trying to arrange a late check out, which as. Leading hotel of the world member, I am entitled to...there was no apology and no thanks upon check out. There’s definitely room for improvement in this regard. Furthermore, the location maybe an issue for some, it’s between Cancun and Playa del Carmen so you may wish to choose something located closer to this hubs. Ask, our room had issues with the sinks in the bathroom and again service was questionable in their response time along with no explanation of the room upon entering as there usually is at the top establishments. You also need to book your sun beds by the pool. The Mexican restaurant was a bit disappointing in terms of food quality we felt.
10,0 Tuyệt hảo
Ưu điểm: Best beach type resort I ever experienced. Miles away better than the so called resorts on the Cancun strip. Service is outstanding. Staff is clearly well trained to be helpful but not intrusive. Restaurant is award-winning- highly recpmmended. Would stay again in a heartbeat.
10,0 Tuyệt hảo
Ưu điểm: Everything was outstanding
Khuyết điểm: Food,service and everything in between
9,6 Tuyệt hảo
Ưu điểm: The hotel and grounds are classy, beautifully designed and landscaped, and serene. The staff was excellent and attentive and the amenities and food are high quality. The kids club was very well run and a wonderful addition.
Khuyết điểm: One minor thing: the food services staff could be better dispersed around the pool, especially during lunch time, when it was hard to find a server. This was surprising since overall the staff was very attentive.
7,0 Tốt
Ưu điểm: Housekeeping staff and servers were amazing. All of the staff were very nice and attentive.
Khuyết điểm: During our stay we ordered room service; the food was great though it was inconsistent in quality mostly with the foods we ordered the most. Also the ATM machine was broken so we could not get cash so therefore we couldn't get a taxi to go into town. With that being said they told us to walk to town to get cash but we were told we couldn't even get private transportation which was a part of our package. Our butler was also inconsistent at times. You could honestly do without a bulter; they are pointless as the concerige handles everything.
9,6 Tuyệt hảo
Ưu điểm: High end kitchen appliances in the suite. The staff did the dishes. Washer/dryer was great. Beds were very comfortable. Bathroom/shower area was luxurious. An extra large jacuzzi outdoors on the balcony - kids loved this. There were very few rules at the resort. The staff almost always answered yes to special requests.
Khuyết điểm: Scraping of chairs on the floor. They should have indoor/outdoor rugs under all areas with chair.
Hideaway at Royalton - Adults Only - Puerto Morelos - Phòng ngủ
10
7,8 Tốt (24 đánh giá)
9.598.524₫+
Tổng quan Đánh giá
Hideaway at Royalton Riviera Cancun All Inclusive - Adults Only ở Puerto Morelos, trên bãi biển và chỉ cách Vườn Quốc gia Costa Occidental de Isla Mujeres vài bước. Có nhiều dịch vụ, tiện ích dành cho khách, bao gồm trung tâm dịch vụ văn phòng, dịch vụ nhận phòng cấp tốc và dịch vụ trả phòng cấp tốc. Khu vực phục vụ hội thảo, sự kiện tại nơi lưu trú này bao gồm trung tâm hội nghị và phòng họp. Có bãi đậu xe có người phục vụ miễn phí trong khuôn viên.
10,0 Tuyệt hảo
Ưu điểm: The customer service was really good! By far the best we’ve ever experienced. Food was good, entertainment was good, great looking resort!
Khuyết điểm: The seaweed is bad, there’s a lot of construction going on with the properties next to it.
10,0 Tuyệt hảo
Ưu điểm: Loved it! Clean, staff amazing, food exceptional, entertainment top notch I will book again
Khuyết điểm: Nothing to dislike
8,0 Tuyệt hảo
Ưu điểm: The staff was very nice but also almost a bit too nice/pushy to serve
Khuyết điểm: There was so much seaweed that you couldn't swim in the ocean which was quite a bummer - while most people enjoyed the pools just fine, I don't like pools and would have much preferred being able to swim in the ocean
7,5 Tốt
Ưu điểm: The swim out pool was amazing
Khuyết điểm: The beach was horrible with way to much seaweed and no one cleaning it
9,2 Tuyệt hảo
Ưu điểm: Spacious, clean, great place to relax
Khuyết điểm: The food was decent. It wasn’t incredible but it was nice to have meals readily available
9,6 Tuyệt hảo
Ưu điểm: the steakhouse was really good
Khuyết điểm: disappointed in the caribbean restaurant. the food was just alright on the property to me
10,0 Tuyệt hảo
Ưu điểm: My husband & I went here for our honeymoon. It was a beautiful resort, modern (which is what we like) & the staff is VERY friendly & professional. We stayed on the 'Adults only' side. The only critique we would say was there were A LOT of kids. There is only one restaurant on the adults only side, so unless you want to eat seafood the whole trip, the other 8 restaurants allow kids. Highly Recommend!
Khuyết điểm: Too many kids!
Zoetry Paraiso de la Bonita - Puerto Morelos - Phòng ngủ
11
8,1 Tuyệt hảo (31 đánh giá)
16.589.756₫+
Tổng quan Đánh giá
Zoetry Paraiso de la Bonita Riviera Maya All Inclusive ở Puerto Morelos, gần biển, cách Petempich Bay 1 phút lái xe và cách Sở thú Crococun 10 phút lái xe. Có nhiều dịch vụ, tiện ích dành cho khách, bao gồm báo miễn phí ở sảnh, dịch vụ giặt ủi/giặt khô và quầy tiếp tân phục vụ 24 giờ/ngày. Xe đưa đón sân bay phục vụ miễn phí 24 giờ.
7,9 Tốt
Khuyết điểm: Just felt like they really weren’t prepared like they should have been
6,5 Tốt
Ưu điểm: It was a clean and comfortable resort. Very relaxing. The pool and spa were fantastic. The excursion guy was able to upgrade us to vip for Cirque du Soleil (it’s at another resort). The staff was overall friendly, even though service was pretty slow at the pool.
Khuyết điểm: For a wellness resort, their gym was not impressive. The food was mediocre, the chicken usually too dry and the steak super thin. Multiple times I told them I don eat bread, rice or potatoes, and they still put it on my plate. Not all restaurants were open daily. There wasn’t any excitement on the resort like live music and dancing at night. The beach had a nasty smell of seaweed which lingered in the room. When I was checking out the concierge was trying to charge me for the room even though I already paid. I had to argue with him and eventually show him my bank statement.
3,8 Bình thường
Ưu điểm: Remote with new construction- loud
Khuyết điểm: Food was gross. We had to drive 20 minutes one way to eat since the food was so bad there.
6,7 Tốt
Ưu điểm: Service was excellent and everyone there is so hardworking. Impressions suite from was very nice and spacious.
Khuyết điểm: Very limited food selection and the beach is literally atrocious. It’s full of stinky dead fish smelling seaweed and even if it wasn’t it’s all of about 10 feet wide. A/C in the room repeatedly broke and that’s really unacceptable at $1000.00 a night.
8,8 Tuyệt hảo
Ưu điểm: Secluded and quiet. Very relaxing environment. Staff was friendly and helpful and we felt comfortable and safe. The property is old and a bit dated but VERY well maintained. Pool was great and beach is nicely maintained and calm. Shuttle service was easy and clean and good.
Khuyết điểm: The food was pretty bad. Only good meals we had were at the “fancy” dinner restaurant— but even those were inconsistent. Room service food and breakfasts are nearly inedible. Bland food and they try to skimp on the main ingredients and give too much of the cheaper less nutritious ingredients-like overloading with carbs and skimping on chicken or eggs or whatever protein is involved. The snorkeling trip was a total rip off. $160 for 30 minutes of snorkeling and then a terrible cheap attempt at a lunch—so salty and then so bland that it wasn’t edible. I understand that the resort is in Mexico- but it caters to international customers, the majority of whom speak English. Many times we found it almost impossible to communicate our orders or get our questions answered by wait staff.
9,2 Tuyệt hảo
Ưu điểm: Staff, esp. Monica, was great.
10,0 Tuyệt hảo
Ưu điểm: Luxury boutique resort - large, attractive rooms, very peaceful, relaxing atmosphere, excellent food, excellent personalized service.
3,0 Bình thường
Ưu điểm: Federico (Hippo Bar), Jessica, Pablo, Caesar, Omar (bellboy) , Henrique (bellboy), Armand, Francisco all were great.
Khuyết điểm: Ants in first room, no A/c in first room, sink was stopped up in first room. A/c was out in entire resort for one full day on the hottest day and that same day they turned off hot water and didn’t tell the customers. Management (Ankara and Jerry) and poorest leadership and communication skills of anyone in there position that I had ever seen. No official word from them to the guests to set or manage expectations. As far as I was concerned, it was a state of emergency and they did not treat or manage it as such.
9,6 Tuyệt hảo
Ưu điểm: My first all-inclusive experience. The first thing we noticed: the incredibly kind and enthusiastic staff. We were so well taken care of, and even in the short 24 hours we were on the property it seemed that the servers recognized our faces. Our room was lovely and well appointed — we especially loved the giant bathtub! There was bottled water everywhere, too — we never had to ask for it.
Khuyết điểm: Apparently food is not a huge draw of all-inclusive resorts, and shame on me for not knowing that. But I really love food, and I thought overall the food was embarrassingly bad. A couple of highlights included pastries at breakfast, our steak at dinner, and the Grana Padano they served us straight out of the wheel as an appetizer with bread. But overall, the food seemed like it was taken straight off a truck and into a warming drawer. No imagination, no flavor!
9,1 Tuyệt hảo
Ưu điểm: This is a beautiful, quiet resort that felt very luxurious and peaceful. It was only a short (20 minute) ride from the airport. The service staff were incredible, always helpful, smiling and seemed to be having a good time themselves. Tips weren't expected at all, but bring some, they deserve it! The complimentary "sunset" cruise was fun and a good way to get away for a while and see the area. The food choices were varied for just having a few restaurants, and each had a unique vibe, great food and a view. There was never a wait for any restaurants, but we ate earlier than most. The room was enormous and unique. Honestly, everything looks like the photos, which is pretty rare. :)
Khuyết điểm: After an amazing shuttle ride, we were dropped off in the check-in office, we sat there without a greeting or any acknowledgement for a long time. (Some guests ahead of us were having trouble checking in) Problems happen, that's totally understandable, but a simple "Sorry for the wait, go hang outside with a drink and we'll get you when we figure this out" would have saved some frustration. A couple days in, we got a phone call saying we had a "Welcome Package" to pick up... cool! No, no... it was a sales pitch telling us how we basically stayed at the wrong resort for our age group, how we could have received a discount on massages (had she not been off work the day before), and that we should really go tour other resorts (and listen to more sales information). It just felt very slimy for such a high end resort, so... If you get that call, decline, but beware they may find you on the beach or around the resort.
7,9 Tốt
Ưu điểm: Rooms are clean and all have ocean view. Food at the resort is good. Staff is friendly and accommodating. Pricing is reasonable.
Khuyết điểm: The service is slipping here. They seem to have expanded and are trying to add higher level service at the expense of the rest of the resort. Not enough food options, but they keep a whole restaurant only for impressions guests? Need better focus and training for wait staff. The new room segmentation make no sense. Paying more for king size bed is ridiculous. We went to the spa pool and someone basically chased us down to see what we wanted. This area used to serve as a nice quiet area to get away from the main pool. The return attraction for us was the small nature of this property along with extra special attention to service, this is being sacrificed. The service just didn’t feel very special anymore.
Senses Riviera Maya By Artisan - Adults Only - Puerto Morelos - Toà nhà
12
8,4 Tuyệt hảo (150 đánh giá)
6.183.665₫+
Tổng quan Đánh giá
Tọa lạc ở Playa del Carmen, Senses Riviera Maya by Artisan -Gourmet All Inclusive - Adults Only trên bãi biển, cách Bãi biển Maroma và Tres Rios Ecopark 15 phút lái xe. Có nhiều dịch vụ, tiện ích dành cho khách, bao gồm quầy tiếp tân phục vụ 24 giờ/ngày, dịch vụ trông giữ/bảo quản hành lý và dịch vụ ATM/ngân hàng. Xe đưa đón sân bay phục vụ 24 giờ với phụ phí, bên cạnh đó cũng có bãi đậu xe tự phục vụ miễn phí trong khuôn viên.
10,0 Tuyệt hảo
Ưu điểm: Every thing
Khuyết điểm: Scented toilet paper
10,0 Tuyệt hảo
Ưu điểm: Great service and food. Location was perfect to het away from everything else and relax. Only negative is the water pressure in the shower which wasat best a tryckle
9,4 Tuyệt hảo
Ưu điểm: The rooms were stunning, jacuzzi bath, plunge pool on balcony overlooking the ocean. Great bath products. Huge room! The place is definitely beautiful. Ceasar was absolutely brilliant always willing to help, give good advise about local things to do. Infinity pool overlooking the ocean was gorgeous! Overall the hotel is amazing.
Khuyết điểm: Because the place is new in sure they are still working on things but...The staff in the bar (except the lovely lady she was fab) need to be a little more knowledgeable about cocktails. The drinks were very expensive and they didn't have much of a selection. Need to make the bar restaurant a little more romantic / warm but still it was lovely. Food was great. maybe on arrival to the hotel a little info on things would have been nice..
10,0 Tuyệt hảo
Ưu điểm: Beautiful rooms and scenery. Best all inclusive food.
10,0 Tuyệt hảo
Ưu điểm: The rooms are big and beautifully styled, and the view from the balcony is fantastic. The food in the restaurant is very good. You order from a menu instead of the usual all-inclusive buffets. The staff, especially in the reception, are so friendly and helpful. We are coming back when the world is back to normal after the chaos caused by the corona virus.
Khuyết điểm: Everything was fine.
10,0 Tuyệt hảo
Ưu điểm: This is the second time we have came to this property. Love it. Selene, Roseita, Cesar, Christian & Bryan are all amazing they were all so helpful and accommodating. They made are stay fantastic they all need raises. Food was the best ever along with the drinks.
Khuyết điểm: Only thing We didn’t like about the property was that it was fully booked for the two extra days we wanted to stay, and they charge for room service now. However, the place is so great it doesn’t even matter!
3,0 Bình thường
Ưu điểm: Some personel were very friendly, in special Milo. The food was awesome, big shout out for the chef. I think that the food was the only thing that relieved us from all the other disappointing things of the hotel.
Khuyết điểm: The room was unclean. The ceiling was cracked. The facilities seemed to be old and without maintenance. The daily room cleaning was bad, the maintenance persons didn't clean very well the room, they didn't vacuum the carpets. I thought the hotel would be larger. The inside the room pool only could be filled with cold water, that was very disappointing for me.
5,0 Ổn
Ưu điểm: The rooms are very large and nicely decorated. We had a huge rainfall shower and separate tub. There was also a jacuzzi on our patio too.
Khuyết điểm: The food was horrible and there were very limited options. It was not all-inclusive, or at least not what we were used to. No food or drink is available after 10 pm. Our private jacuzzi was cold, after about 30 minutes to fill it, and it never warmed up.
8,2 Tuyệt hảo
Ưu điểm: The hotel rooms are much larger than the average hotel and they all have gorgeous oceanfront views. The staff are incredibly friendly and helpful. Dinner time at the restaurant was especially good. Nice healthy cuts of meat or fish with delicious veggies and surprisingly great mashed potatoes as well as at other things of course. While they only had 3 wine options, the sparkling wine option was very tasty in my opinion. I really really loved the nespresso machine in the room! We came home and bought one for Our home! The jugo verde every morning was soooo delicious! The upstairs topless section is beautiful and a really nice option for those of us who find our bathing suits incredibly uncomfortable in hot sweaty weather!
Khuyết điểm: Not great for swimming in the ocean unfortunately, the waves were fairly rough. Possibly it was the time of year we were there - early February. Numerous times we would call to the fronts desk or the room service line and no one would answer. Every time we were eventually able to reach someone within 15 to 20 minutes. But clearly they are understaffed in that respect. Again, the upstairs deck is gorgeous, yet completely understaffed and I don't understand why. They could do so much more up there. The other frustrating thing is that people were allowed to put their towels and belongings on the four sun beds by the pool, be gone for hours leaving the bed unused, but because they had staked it out already, no one else could use it. It would be really great if the hotel would put a very obvious sign up saying "if you plan to leave your sunbed for more then an hour please remove your things so that other guests may enjoy" or something to that effect. And then to of course enforce that. My boyfriend was horrified that they only offered two kinds of beers in the entire hotel. Dos Equis and Tecate. While the cocktails were always strong, they often tasted like the mix they used was made with some kind of fake sugar like splenda or something. They seemed to use prepackaged mixes for the cocktails rather than fresh juice and sugar, etc. Made for a weird aftertaste.
8,0 Tuyệt hảo
Ưu điểm: The rooms, the food, the facilities
Khuyết điểm: The beach (they don't have their own beach club) They lie a little bit about the all inclusive, not good idea to spend the new year eve there. The cocktails bevereges are terrible
8,0 Tuyệt hảo
Ưu điểm: The food is absolutely incredible. Great drinks. Spectacular views out of the room and the room is well kept and beautiful. Our waiters and housekeeping were amazing. Excellent WIFI throughout. An incredible hotel but management please see the comments below and try to address those. We’d love to come back and hopefully you can fix those issues in the near future
Khuyết điểm: It was disappointing not to have towels at the pool easily available. Had to ask for them several times. Also no black tea. They ran out three months ago when visited. Every other flavor is available. That’s all my husband drinks. But we were prepared and brought our own. I wish the water in the balcony jacuzzi was warm. Not able to control it. The facility itself needs some TLC in several areas including the faucet in women’s bathroom by the rooftop restaurant is missing and pool bar counter has been broken since the last time were at the hotel three months ago as well as some other parts of the hotel
8,0 Tuyệt hảo
Ưu điểm: pool good , room excellent, meals good eventually, but confusing on arrival as presented with a bill after each meal when on an all inclusive ! idea being to leave a tip which we didn't like.
Khuyết điểm: as above
Hacienda Morelos Beach front Hotel - Puerto Morelos - Toà nhà
13
7,8 Tốt (379 đánh giá)
2.053.531₫+
Tổng quan Đánh giá
Hacienda Morelos Beach Front Hotel ở trung tâm Puerto Morelos, cách Bãi biển Ojo de Agua và Chợ Thủ công 3 phút đi bộ. Có nhiều dịch vụ, tiện ích dành cho khách, bao gồm quầy tiếp tân phục vụ 24 giờ/ngày và dịch vụ trông giữ/bảo quản hành lý. Với khoản phụ phí nhỏ, khách có thể sử dụng xe đưa đón sân bay; ngoài ra còn có bãi đậu xe tự phục vụ miễn phí trong khuôn viên.
7,0 Tốt
Ưu điểm: It was an ok place to stay for one night before my flight. Positives: right on the beach with a view of the ocean from the room. You are directly in the charming town near all of the shops and restaurants/ Chedraui. I had a room on the third floor with a small balcony. The bathroom was a good size and nice.
Khuyết điểm: The room is VERY basic but surprisingly bigger then I expected. There wasn’t anywhere to unpack/store clothes. No closet or dresser in my room. There wasn’t a refrigerator/coffee maker. The a/c was ok but could be better compared to other places I stayed in Mexico.
7,0 Tốt
Ưu điểm: The location, is right on the beach front. Enjoyable and there is a nice chedrahui across the street.
Khuyết điểm: The rooms need to have a little fridge and maybe a microwave.
8,0 Tuyệt hảo
Ưu điểm: Breakfest very good, service excellent, beds were hard as a rock!!!! Pool excellent, beach excellent
Khuyết điểm: Locals, after 2:30 to 8:30 pm, dominating the pool.....
9,0 Tuyệt hảo
Ưu điểm: The location on the beach is wonderful and the views from the rooms were amazing. The breakfast was very good.
Khuyết điểm: Would like a fridge in the room. I was shocked they didn't provide water for their guests! Every hotel we've stayed at in Mexico provides water. We didn't receive breakfast vouchers for the restaurant. Wasn't a big deal to go back and request them.
5,0 Ổn
Ưu điểm: The property is on the beach and has a nice pool.
Khuyết điểm: The bedroom was infested with bugs, I brought it to the attention of the staff and they found the solution to be a bug killer, never did they offer to move me to another room till I insisted on it or a refund.
8,0 Tuyệt hảo
Ưu điểm: The service and above all the location !
10,0 Tuyệt hảo
Ưu điểm: Everything was very good facilities, the location, the pool ,breakfast ,all the people who work there are very friendly I have no complaints about it. I recommended I would stay there again.
Khuyết điểm: They didn't respect the price that booking gave me arriving there they raised the price
8,0 Tuyệt hảo
Ưu điểm: the room was clean
Khuyết điểm: no drinking water in the room, a small bottle would be nice, not enough towels, only two bath towels in a room for 4 people
10,0 Tuyệt hảo
Ưu điểm: Great location and friendly staff
Collection O Hotel Ojo de Agua - Puerto Morelos - Bể bơi
14
7,5 Tốt (418 đánh giá)
2.007.384₫+
Tổng quan Đánh giá
Collection O Hotel Ojo de Agua ở Puerto Morelos, trên bãi biển, cách Bãi biển Ojo de Agua 2 phút đi bộ và cách Quảng trường Thị trấn Puerto Morelos 6 phút đi bộ. Có nhiều dịch vụ, tiện ích dành cho khách, bao gồm quầy tiếp tân phục vụ 24 giờ/ngày, nhân viên thông thạo nhiều ngôn ngữ và dịch vụ trông giữ/bảo quản hành lý. Xe đưa đón sân bay phục vụ 24 giờ với phụ phí.
7,0 Tốt
Ưu điểm: Location by beCh
Khuyết điểm: Issues with room key
5,0 Ổn
Ưu điểm: Location v convenient & right on the beach.
Khuyết điểm: No bath or beach towels in room to start with, no shower gel etc in dispensers, no hairdryer (usually a basic in European hotels), 1 x mirror in whole room, no drawers (apart from tiny one in bedside cabinet, only 3 hangers in wardrobe, safe didn’t work to start & took a while to fix. No consistency in supplies in comparison with other guests. Staff were truly lovely & obliging, but all our group had to keep requesting things. Dirty towels were never replaced - guests need to at least be offered these, or given choice by having towels left on floor or similar replaced. No “welcome” book in room with info like how to operate air conditioning, TV etc - again, basic standard in European hotels & always useful.
2,0 Bình thường
Ưu điểm: Nothing
Khuyết điểm: The place was dirty , the room looked like someone had been living there , bed wasnt made , smelled , no elevator , down a back alley look like a dorm room. Ive stayed in different places in Mexico this was the worst , and for 180.00 omg ....I went back to Cancun , had a beautiful room at the Marriott for 140.00 ....run dont walk away
8,0 Tuyệt hảo
Ưu điểm: Good location.
Khuyết điểm: Could do with a fridge
9,0 Tuyệt hảo
Ưu điểm: Beach front
Khuyết điểm: Coffee maker and microwave in the room
6,3 Tốt
Ưu điểm: Have a good location in front of the beach and was cheap
Khuyết điểm: Security guard don’t let me use the pool even when management give permission of use the pool.
7,0 Tốt
Ưu điểm: Very nice location, just in front of the beach. We met a very nice hotel guard who was very helpful.
Khuyết điểm: The hotel is not new, the rooms are ok, but they don't look as modern as in the pictures. There was a bad smell in our room and bathroom. What was really annoying they charge you more than in the booking reservation, they add some tax, 26 pesos per person per night, that should be already add in the reservation (there is a price for the room + taxes in booking, but they still add some extra tax that is not mentioned on the page). It's not a lot but it's agains booking rules so booking should take a closer look at it.
8,0 Tuyệt hảo
Ưu điểm: The personal was really very friendly.
Khuyết điểm: There was a small water leak in the bathroom. Just aside of the shower.
5,0 Ổn
Ưu điểm: So to start with the good the location is amazing i absolutely loved being right on the beach and it has a bar connected to it which was cool.
Khuyết điểm: Security threatened to call the cops if we had anyone over. It kind of felt like you're a kid being watched over by a very very strict parent.
7,0 Tốt
Ưu điểm: Ocean view
Khuyết điểm: On third floor
Buenos Dias B&b - Puerto Morelos - Phòng ngủ
15
8,6 Tuyệt hảo (190 đánh giá)
1.015.229₫+
Tổng quan Đánh giá
Tọa lạc tại Puerto Morelos, Buenos Dias B&B ở vùng ngoại ô, cách Sở thú Crococun và Vườn thực vật Tiến sĩ Alfredo Barrera Marin 10 phút lái xe. Có nhiều dịch vụ, tiện ích dành cho khách, bao gồm dịch vụ trông giữ/bảo quản hành lý và thư viện. Với khoản phụ phí nhỏ, khách có thể sử dụng xe đưa đón sân bay; ngoài ra còn có bãi đậu xe tự phục vụ miễn phí trong khuôn viên.
10,0 Tuyệt hảo
Ưu điểm: the calm friendly feel of the place and the helpful staff.they made you feel welcome from the start and where always on hand if you needed help or advice on the best places to visit.
Khuyết điểm: can't think of anything
10,0 Tuyệt hảo
Ưu điểm: Amazing stay here. The staff are amazing and couldn’t do more for you. If you want to get out and explore then this is place for you. Would highly recommend!
Khuyết điểm: Nothing
6,0 Tốt
Ưu điểm: Nice place but a little overpriced. Good location in local part of Puerto Morelos with collectivo around the corner.
8,0 Tuyệt hảo
Ưu điểm: The atmosphere was friendly and diverse. The owners and staff were gracious. It was fun.
Khuyết điểm: There was a musty smell. Sometimes there was not hot water, but we will definitely return.
10,0 Tuyệt hảo
Ưu điểm: The staff was wonderfull and the owner too super friendly. Very warm and helpfull. We got to use the bikes and breakfast was delicious.
9,0 Tuyệt hảo
Ưu điểm: Simple and neat hotel in Puerto Morelos. Going to the beach will cost you just 30MXN with a taxi. There is a supermarket around 10-15 min by walk. The staff was super kind. The breakfast is good.
9,6 Tuyệt hảo
Ưu điểm: The staff were fantastic - Marly went above and beyond The room was spotless and facilities in great condition 8 peso collectivo ride (10 mins) from the beach
8,0 Tuyệt hảo
Ưu điểm: Very clean and cozy.
10,0 Tuyệt hảo
Ưu điểm: this Place was not at all what I expected and far exceeded my expectations. Very comfortable, clean, nice and the hosts were amazing. Not to mention the place is beautiful
6,2 Tốt
Ưu điểm: The resort and grounds are beautiful and immaculate. The amount of work it must take to keep the sand raked, the pools clean, every cabana and chair covered in a fresh towel cushion all day and night... very impressive. The food was also good. Much better than the last all-inclusive we tried. Lots of vegetarian stuff. Very fresh. Flavorful. Of course the pizza stunk but pizza isn’t the point of México.
Khuyết điểm: Service was terrible. There was a frustrating error at least 1-2 times a day during our stay and while everyone is human and mistakes happen, no one took responsibility for those errors. Day 1: During the long sales pitch (I mean “check-in”) we were offered an upgrade to a swim-out room. We’d wanted that anyway but they’d been full so we were happy to pay for the upgrade. A 10 min walk and two elevators later we say to the bell hop: “wait why are we going up again? How is a swim-up room upstairs?”... turns out we were told and SOLD the wrong thing. Not a swim up room and there are none available. No one ever called or came to us to apologize and they still charged us for the upgrade. (Comping the $200 upgrade would have been an easy and relatively cheap way to apologize for the error- our company does things like that without the customer asking... because... customer service.) Day 2: a) our room is never cleaned. Until I go to the front desk to complain at 8:30 pm. b) Rico - the sales pitch guy (I mean “personal concierge”) calls. Acts like nothing happened yesterday and when I bring up the room issue he says it was everyone else’s fault and I can come down to talk to the manager if I want. Sigh. He tries to sell me stuff. I remind him he promised to look into special options for my wife’s birthday. He clearly didn’t do it. And forgot. So he says he will call me back. 15 min later he called back and says “It’s all arranged.” I have to push to get him to say what. His grand “gift” at an all-inclusive resort? A piece of chocolate cake. My wife doesn’t like cake and is allergic to chocolate. I say we don’t want that and we are very disappointed. No thank you. c) We hang our Do Not Disturb sign out while our kids nap. And then: “Hola? Hello?” Bang, bang, bang. I go to see what emergency would force someone to ignore the DND sign... it’s a hotel employee delivering... the piece of chocolate cake. Yup. d) when he gets sent back with the cake and the message that we are upset we hear nothing. e) ironically that one 2 hour window when the DND sign was on is used as the reason why our room was never cleaned and also why something we’d purchased the day before was never delivered. Day 3: a) we reserve a cabana over the ocean. Beautiful. And no service. For 4.5 hours. I go to the bars and ask for service 3 times. I get us all our drinks and food and bring them out myself. On the 3rd request I complain until I find someone who promises to bring something specific out. It comes...20 min later. And the person bringing it is clearly the server for our cabana and there is no apology- not even a “anything else?” b) Rico sees us in the lobby and comes over to ask us how we liked the birthday surprise. (Seriously). He says there should have been a banner too. Oh great. Again everyone else’s fault. Day 4: Bellhop, scheduled to come get our bags at 9:45, is a no-show. We lug six bags, stroller, 2 kids all through hotel. Employees don’t help. No return trip here
Secrets Silversands Riviera CancunAdults Only - Puerto Morelos - Phòng ngủ
17
9,3 Tuyệt hảo (10 đánh giá)
9.506.230₫+
6,0 Tốt
Ưu điểm: Grounds during the evening are beautiful.
Khuyết điểm: In desperate need of a major renovation. The check in process is soley designed to get you to buy their upgrades and services so instead of having a quick check in; it is dragged on to over 30 minutes and then they pass you onto another person that tries to have you sign on to view their nearby upscale property; without disclosing that they will try to sell you HARD to join their vacation club.
10,0 Tuyệt hảo
Ưu điểm: Outstanding service and great food made this a relaxing vacation! Excellent beach and plenty of pools to choose from!
Khuyết điểm: Nothing!
10,0 Tuyệt hảo
Ưu điểm: Great staff always smiling and very attentive. Room was beautiful, food was good as well. Drinks are pretty weak but we figured out a trick. If you order a pina colada, etc just ask for a shot on the side then pour it in the drink.
Khuyết điểm: Paying for an all-inclusive resort you expect everything to be all inclusive. Having the staff ask you to upgrade your room, or upgrade for a bottle of wine is unnecessary. Just be prepared to say no multiple times.
10,0 Tuyệt hảo
Ưu điểm: We just returned from a 10 day stay at Secrets Silversands and it was everything we hoped it would be and more. We had a total of 46 people there for the first half of the trip and we stayed the second half alone for our honeymoon. Everyone in our group had a fantastic time and said that the resort was unbelievable. With all of the pools they have it is easy to find what you are looking for, a quiet day away from noise and people or the main pool with a bar and entertainment events/games taking place. All of the restaurants are very good and a few of them are excellent, we particularly enjoyed the Japanese restaurant and their menu. The lunch buffets by the pools are very good and never gave us a reason to try the lunch buffet at the indoors restaurant. The breakfast buffet has everything that you could want and will not disappoint. The thing that made it such a wonderful experience for our entire group was the staff, the waitresses/waiters, entertainment staff, and the wedding planner were nothing short of amazing. They remember your names, they are fun and kind, and they make you feel very welcome.
Khuyết điểm: The complaints I have are hardly complaints. The floors in the rooms and hallways are pretty slippery when wet, which is quite often if you are coming from the pool/beach. The hotel had mentioned to us that they are renovating a handful of rooms at a time and trying out new tiles to help with this. As long as you are aware they can be slippery and don't try to sprint around, you'll be just fine. The only thing that bothered us, and it was an isolated issue that I don't hold over the entire resort, was an experience we had with a gentleman at one of the restaurants. On several occasions he was difficult to deal with and not wanting to accommodate groups. We were told before going that there may be an additional charge for dinner groups over 6, which we understood as they are setup to deal with smaller groups and couples. Every restaurant was more than helpful in seating the occasional group of 6-10 and never charged us for it...except for one. One host of a restaurant was determined to charge us for bottles of wine for the table or else our wait but be extended. If we bought wine our tables would be ready almost immediately, if we didn't buy wine it would be an hour. Again, this was an isolated incident and did nothing to dampen our moods...we would simply go to another restaurant and be seated immediately.
Hotel Eden - Puerto Morelos - Toà nhà
18
8,3 Tuyệt hảo (160 đánh giá)
1.684.357₫+
Tổng quan Đánh giá
Căn hộ này ở trung tâm Puerto Morelos, cách Bãi biển Ojo de Agua 4 phút đi bộ và Quảng trường Thị trấn Puerto Morelos 13 phút đi bộ. Nhân viên lễ tân chỉ phục vụ trong thời gian nhất định. Xe đưa đón sân bay phục vụ 24 giờ với phụ phí.
8,3 Tuyệt hảo
Ưu điểm: Close to Unico Beach ... two streets to the water. Just a 10 min walk to the Port
Khuyết điểm: It was all good.
8,3 Tuyệt hảo
Ưu điểm: The lady on reception was lovely and let us check in a little early. WiFi, hot water and aircon worked fine. This accommodation would be a great choice for anyone who likes to do their own catering as there’s a full kitchen including a cooker and fridge freezer. It’s in a separate room from the bedroom and has a dining table as well.
Khuyết điểm: It is a little dated and the bathroom could do with retiling. It’s a great location for the beach (Unico beach club is cheaper than most with better facilities) and is v close to this accommodation. It is a little bit of a walk to the plaza, shops and restaurants (10 mins, flat but hot!), but to be honest for the price, beachside, in P.Morelos (where prices are high because it’s beautiful) it’s very good value.
7,1 Tốt
Ưu điểm: Quaint, kitchenette
Khuyết điểm: More worn down than pictures represent. Had to ask for towels- never received wash cloths. No Water 2nd night! On site manager was aware of issue.
10,0 Tuyệt hảo
Ưu điểm: Clean. They’ve done a good job with decent updates. SUPER friendly staff, very helpful.
Khuyết điểm: Just three blocks from the beach so you don’t have the breeze but that’s why the price is so good!
7,0 Tốt
Ưu điểm: Great spot, big rooms. Clean.
Khuyết điểm: Bit pricey for age of place. Lack of basics like matches to light stove, dishwashing liquid etc.
8,8 Tuyệt hảo
Ưu điểm: The room was spacious and pleasant.
7,0 Tốt
Ưu điểm: No breakfast. The woman in the office was very nice. The patron seemed respectful. All on all nice location and very clean.
Jolie Jungle Eco Hotel - Ruta de los Cenotes ở Leona Vicario, tại công viên bang và cách Puerto Morelos Adventure 8 phút lái xe. Có nhiều dịch vụ, tiện ích dành cho khách, bao gồm dịch vụ trả phòng cấp tốc, nhân viên thông thạo nhiều ngôn ngữ và dịch vụ trông giữ/bảo quản hành lý. Xe đưa đón sân bay phục vụ 24 giờ với phụ phí, bên cạnh đó cũng có bãi đậu xe tự phục vụ miễn phí trong khuôn viên.
Casitas Kinsol - Puerto Morelos - Phòng ngủ
20
9,0 Tuyệt hảo (50 đánh giá)
1.338.256₫+
Tổng quan Đánh giá
Tọa lạc tại Puerto Morelos, Casitas Kinsol cách Nhà thờ San Jose và Sở thú Crococun 10 phút lái xe. Nhân viên lễ tân chỉ phục vụ trong thời gian nhất định.
8,0 Tuyệt hảo
Ưu điểm: The owners were extremely helpful and kind and went over the top to help us with every question that we had.
10,0 Tuyệt hảo
Ưu điểm: Great little place, very friendly owner who gave loads of useful advice about restaurants and places to visit. The perfect place to chill for a few days
9,2 Tuyệt hảo
Ưu điểm: The owners are amazing and so are their four legged friends. Each casita is truly unique and authentic. I stayed here as a solo female traveler and felt incredibly safe and well looked after and with lots of local advice. I look forward to staying again!
7,1 Tốt
Ưu điểm: Owners were really nice, the guide book they sent in advance is extremly helpful and full of useful infirmation.
Khuyết điểm: Noise from the street.
9,0 Tuyệt hảo
Ưu điểm: A lovely place to stay - while it's set back from the coast, the leafy courtyard gives it a really nice atmosphere and the room was very comfortable. The hosts are wonderful - their tips and advice were incredibly helpful. They dealt with any small issues that arose immediately.
Khuyết điểm: It was unclear how to use the tea/coffee making facilities, and a slight shame that there's no breakfast on offer.
8,0 Tuyệt hảo
Ưu điểm: Casitas Kinsol is a good budget location for people who want to experience how life is living where the locals do (ie 3km from the sea). The accomodation was not grand, but everything worked and there was a nice atmosphere to the place. Our hosts were very friendly and full of good ideas about trips and reasonably priced places to eat.
9,0 Tuyệt hảo
Ưu điểm: The location is in a more local environment, away from the beach (cheap in a taxi to the beach/tourist centre), but there are plenty of places to eat in the neighbourhood, and it is very safe. Alain and Christine are fabulous hosts, and can´t do enough for you!
8,8 Tuyệt hảo
Ưu điểm: Not the usual “resort land” place