Khách sạn gần sân bay Sân bay Cancun

Ưu: Architecture

Ưu: Excellent construction and room design. Luxury rooms with all details finished 100% quality. Personal / Room services - makes your feel like a VIP without any intensions to get a TIP. they just want to provide and excellent service for your and thats it. Hence Management of the hotel made a perfect job with people trainings.

Khuyết điểm: Nothing to doesn't like there.

Ưu: The design.

Ưu: Everything was perfect

Ưu: Property is just wonderful and service outstanding !!! We have been at hotel for 3x already and it is great for families or couples. Nice adult pool, beautiful pier where you can swim/snorkel, great food specially Italian, grill and breakfast. Rooms are spacious with nice terrace. Really stands out and from my view the best hotel I have been in Cancun. Definitely recommend. You will love it!

Khuyết điểm: Only complain was NYE 2020 party which was very costly but open air with no coverage or contingency plans...right after midnight started raining and ruining the party. For the price charged there should be a plan B.

Ưu: Expensive. Very good restaurant on beach. Best lobster in my life and I traveled and tried them a lot.

Khuyết điểm: Moscitous in evening. No possibilty to sleep with open window. I don't like air conditions

Ưu: Great room, pools, beach is not great - it is mud muck past the first 20 feet. Service is excellent, very attentive and has a very relaxed quiet feel to the resort. Food was amazing - nachos on beach and breakfast buffet was stellar.

Khuyết điểm: Do not buy anything at the hotel boutique - no returns/exchanges and the staff guilts you for asking for a receipt!!!! Customer service, even when escalated to a manager, sucked. They refused to provide return or exchange. Hotel boutique prices very high

Ưu: The service

Khuyết điểm: A little pricey but worth it.

Ưu: Nizuc took our breath away. My husband and I hadn't been away in a while. wanted a real luxurious feel to our vacation.There was nothing the staff wouldn't do to make us happy here.Our villa was mag!The scenery day or night-dreamy!Ocean & pools were

Khuyết điểm: There really was nothing to improve about this hotel. We read reviews before we went how spa prices were exhorbitant -many felt ridiculously priced. The time we spent at the spa was well worth the price-The experience was wow. Don't miss the spa

Ưu: The property has a lot to offer. Honestly, we did not come close to experiencing all the activities. I think at least 10 days is required to enjoy it all with a few nothing days on the beach.

Khuyết điểm: Although many restaurants, they were closed 4-6, which is understandable for setup but wish more options during that time.

Ưu: They had shuttle buses to get you to your room. The staff was very friendly. The Speakeasy is the best bar on the resort and I spent a lot of time there. Food was great and some of the staff really went above and beyond.

Khuyết điểm: Firstly, I tried to cancel this reservation, but due to their lack of communication, I was unable to and had to keep it otherwise suffer a cancellation penalty. Also they won't let you pay for someone else. My mother was also going and i wanted to pay for her room as a gift to her. They absolutely refused, which made no sense, especially because they saw I had a separate reservation, so I was going to be there if they needed to see the card. They told me to change the room name to my own so I could pay, then when I get to the resort to switch the name back...like, what?! That sounds sketchy as heck! One night my coworkers and I went to a nightclub at the Sunrise resort and caught the Palace bus there. Well the bus stops running at 3am, which is when the nightclub closes and we ended up being stranded. Why not stop the bus at 3:30 so those of us spending money in your nightclub can make it back to our side of the resort. Some of the managers are jerks. I got chased by the raccoons one night when I was headed back to my room. Bars ran out of certain alcohols.

Ưu: Cleanliness, accessibility, maps, signage...all so perfect!!

Ưu: The breakfast was elaborate. Lots of choices. Dinner options were also very good.

Khuyết điểm: The place is too spread out. Took time to reach the beach and from one place to another.

Ưu: Loved the spaciousness even though the place is packed you never have to fight for a place by the pool! Also loved the service at the pools and in restaurants - for the most part it was great

Khuyết điểm: The steak house service was poor, we were the last sitting and had to wait 30mi S even to be offered drinks! It would also be nice if the staff knew a bit more about the hotel, many of them were not able to answer fairly basic questions about the resort

Ưu: The facilities are beautiful , the rooms are spacious and well equipped . Great spa and fitness centers , staff is friendly and there was enough to do.

Khuyết điểm: Dinner reservation system was a huge pain required me to go argue with customer service

Ưu: Olympic pool was excellent, headed and huge, lots of volleyball and pool parties in there :)

Ưu: All the restaurant staff, bar staff, entertainment staff, and cleaning staff were amazing. The rooms were beautiful, the food and drinks were excellent.

Khuyết điểm: The front desk staff was very slow and rude most of the time. The checkin experience was disappointing even compared to less expensive hotel.

Ưu: This was the case that second experience was much better than the first. The hotel applied incredible improvements as compared to the last year regarding quality of food, attention and of conditions of the room. The staff remembered me from the last year, which appeared to be quite pleasant. The food here is exquisite, high quality, for example the seafood grill or sweets or waffles! And you do not have to worry as it is a truly all inclusive hotel, I was not put under stress in any of the cases. They let me attend lunch after my check-out, which was such a pleasant surprise. I was staying at ocean view room on the 8th floor and it was totally enjoyable! The service got much friendlier even though still not pushing or distractive. There are many options for different types of leisure. I totally liked my stay here and will try to return as soon as there is opportunity. And it is SOOOO GREAT it is adult only! It was so great the staff was not trying to bother me in the morning this time.

Khuyết điểm: Well... it is a kind of force majeure, but 4 out of 6 days of my stay there was seagrass very close to the beach and the sea was not that pleasant to swim in, a lot of seagrass was on the beach as well. The ones who are ok with amazing swimming pools at Sun Palace did not feel the difference, but for me the sea is important and it was a bit of a disappointment. But what can you do with the mother nature in such circumstances? So it is more about my personal disappointment than about disadvantages of the hotel. Also, early in the morning one day the staff was doing something in the corridor and it was heard from the room, it was at about 7 a.m. Not that much kind of a bother, but still. Probably, some soundproof could be added to the rooms.

Ưu: Friendly staff Spacious room Great entertainment Excellent service Beach cleanliness

Khuyết điểm: Add transportation to airport

Ưu: Staff really try hard. Food gets repetitive and is often luke warm at the buffet. The food often lacked a loving touch to make it more authentic i.e the Thai and other Asian dishes lacked any wow factor.

Ưu: The hotel was incredibly spotless. The attention and service provided by the staff were outstanding. The food and drinks were excellent.

Khuyết điểm: Only the VIP section of the beach had sun after 3pm.

Ưu: The Sun Palace is beautifully maintained by staff who seem truly happy to be working there and genuinely enjoy serving customers. The beach chairs are so comfortable (thick cushions), the towels are large, the showers are large with nice products provided. We loved the hot tub in the room. The location is ideal. It's at the quiet end of Cancun so there were no noise problems. The Thai restaurant has the best food on the property. The room service staff were fantastic!

Khuyết điểm: The Mexican restaurant menu is neither Mexican nor tasty. I'm not sure what is happening there. The drinks on property are plentiful, but if you order anything other than a straight alcohol drink (martini), you will get mostly mix. Very weak.

Ưu: Martin Cano went beyond our expectation the food at this resort is way above other hotels the service is over the top you will never be without food or a drink

Khuyết điểm: Its not a tropical resort but if you want good service a top of the line room and great food then this is for you

Ưu: Best all inclusive resort we have stayed at. The hotel was always clean, the food was great and the service was excellent. This is an adults/couples only resort which was nice. It is also a smaller hotel so it keeps an intimate setting.

Ưu: Close to airport, wonderful location, great rooms, lovely food and efficient, professional staff

Khuyết điểm: There wasn’t anything not to like

Ưu: It was a great stay. Very friendly staff and everything at the hotel was great and easily accessible. Loved the beach front, it really made our holiday!

Ưu: The staff goes out of thier way to accomdate your every need. They were the friendliness most accomidating people we have ever experienced.their attitudes abour rheir jobs are fantastic. I've never experienced people who were so passonate about their work to fufill our desires. We will definately return, again and again. Our stay at sun palace exceeded our expectations. Mr/Mrs Henry Alford.

Ưu: The property was super clean and beautiful. Refreshing scents and smells around each corner. Bathrooms were always clean and not a far walk from the beach at all.

Khuyết điểm: My husband and I wish there was more to do at the resort at night. Shows, live music and things that last more than an hour or so... night life...

Ưu: Overall the resort was excellent by way of location, design, facilities, maintenance and staff. The all inclusive promise lived up to its promise with the exception of a few services like the spa. Such items that are not part of the all inclusive deal is mentioned in the resort guide. The check out time is 12 Noon, however our flight was scheduled for late evening. We were allowed to use all the facilities of the resort except our room, post check-out, till the time we left for the airport. We found that to be a very good gesture from the resort.

Khuyết điểm: firstly, our room number was not marked in the way-finding numbering in the building corridor, secondly, the water in the shower was not hot enough (this may have been a local problem since the water supply to the Jaccuzzi was hot enough), and thirdly, the room we were given, though sold to us as garden view, had a dead end view which we did not like. However we did not spend much waking hours in the room to enjoy the view.

Ưu: Large complex that sits alone one way in one way out with guards at the gate checking everyone. Very safe. Many restaurants and the food was very good. The staff was friendly from the people checking us in to the ones waiting on us. Very clean.

Khuyết điểm: The beach is pretty nasty but we knew that going in and the pools make up for it. Would of liked an adult pool heated with a swim up bar. The drinks were just ok for an all inclusive. Definitely had better at other all inclusive vacations.

Ưu: entertaining

Ưu: everything was perfect ! the best hotel for kids in n cancun ! amazing costumer service ! i love it

Ưu: Everything. The staff was so friendly & helpful. The resort was beautiful. There was so much to do. Food was great. The fragrance/aroma of the resort was amazing. Drinks were good. The room was great. Loved the jetted bath & the shower. The hammock on our balcony was really nice. The pools were beautiful. I would definitely come back.

Khuyết điểm: There were very minimal things that I didn’t like. Some ice machines were down. And there was some leakage from the ceilings on our property.

Khuyết điểm: 2 out of 6 of us got sick

Ưu: The bed was very comfortable and we had a lovely view of the ocean.

Khuyết điểm: On occasion the staff were not flexible. At the cafe in Nizuc in particular.

Ưu: Hotel amenities & location are excellent.

Khuyết điểm: Resort credit points are useless in the stores. Each store allows use of resort credit to SAME 3 to 4 items. FYI. We left $400 out of $500 unused. No sense buying a fancy plastic shopping bag with $500 resort credit & still have to pay $ 34 out of pocket

Ưu: This is an exceptional place to stay with kids, the staff were friendly and couldn’t do enough for you

Khuyết điểm: The difficulty when booking restaurants

Ưu: Beautiful resort with groomed beach! Amazing service to take care of your every need! Staff is very friendly and will do anything for you! Tons of restaurants to choose from. Everything we tried was great! We will be back!

Khuyết điểm: It is a huge resort! There is a lot to do but it is spread out. You will definitely get your steps in! Or you can take a cart or rent a bike!

Ưu: Awesome. So many food choices all day long

Khuyết điểm: Difficulty making reservations with many phone redirections and phones not being answered and phones on permanent hold. Also told to make reservations on app which did not work. Very frustrating. Particularyly re Agra reservations, though ultimately public relations helped.

Khuyết điểm: Been several times. Always nice.

Ưu: Way south from mid/north hotel zone, quieter, smaller than the mega hotels. Nice! Close proximity of the pools (3), beach, bar/grill; a real plus! Great friendly staff!

Khuyết điểm: Our room on the Blvd. side, while OK, was lacking a comfortable lounge chair in the jacuzzi room. We requested a microwave but "none was available." Night noise was somewhat problematic; next time we'll upgrade, though value of basic room is very good.

Ưu: Pool and beach access

Khuyết điểm: I decided to upgrade my reservation to a room with apparently on the booking pictures ocean view, at least. But at the lobby he told me that there were a « kind of wrong picture »...! And I kind of waste my money for nothing. had a road view.. « kind of highway »... Noisy all night long! Also, when we finaly checked in, we went to the pool and they came over to ask to change the room as they made a mistake... So they would like to upgrade to appologize.. but NO they downgraded. Not sure it reveals the real potential of the hotel but it definetely didn’t worth it!

Ưu: It is good located

Khuyết điểm: It do not have airport shuttle

Ưu: Location has plenty of restaurants nearby and convenient stores as well.

Khuyết điểm: Some of Staff at the desk are not very hospitable, it would’ve been nice if someone could lead you to your room or at least the elevator because during my check in for some reason the elevator didn’t open in the whole way but it kept opening in the housekeeping area of each floor, the housekeeping area was disgusting all rugs and toiletries in the floor etc.

Ưu: Reception

Khuyết điểm: Luke warm coffee

Ưu: Clean and comfortable.

Khuyết điểm: Nothing fancy. Book online or its a little overpriced.

Ưu: It’s the neighbor of TGI Fridays (my Favorit Resturant ) 5 -8 Minutes Drive from the Airport European Standart The best thing in on the hotel is the muscle guy on the entreace and Alivator

Khuyết điểm: The hotel Bar is very Bad . No real Concept and boring , no space to sit in a bar atmosphere. A No go is the size of the Beds If you book a room with queensize bed it’s one little bed . If you book the the same room with 2 single beds . You have exactly two queensize beds than , and more space . Maybe change the queensize Singles beds for two to a kingsize bed . That would be much more comfortable !! We changed the room ! And we had no toilet brush in the bathroom , that’s wierd

Ưu: great lots of fruit which I like, a lot of choice very happy to have this included in the price, coffee not so great but good as there is a starbucks across the way.

Ưu: Agustin was very efficient and messaged us beforehand regarding meeting us on arrival. He was so helpful and a delight to meet. The condo was lovely and the pool and beach were fantastic. It was very easy to catch a bus right outside to go to the end of the strip and Downtown. Thank you for making our stay so easy. Would love to stay again if we go back to Mexico.

Ưu: The staff was very friendly and helpful. Great beach area!

Khuyết điểm: No hot water when taking a shower, could hear through the walls, they were renovating so it was a construction zone and the pool was closed for renovation.

Ưu: Excellent location! Restaurants right across and a 24hr supermarket! Sandra and Augustin were great hosts! They arranged for everything I asked for and answered all my questions about Cancun. You can gte buses right outside the apartment in case you dont have a car. Apartment is lovely! Very homely and comfortable and is beachside. Pool and Gym were fantastic too.

Ưu: Our staff were superb, very well organized and looked after us TOP.

Ưu: Our host, Agustin and Sandra were really kind and helpful. Agustin waited our arrival in the and show us everything, also left some water and beer in the fridge as our present. During our holiday he was available in 0-24 if we needed help/info. On last day, Sandra was there on time to pick the keys up and help us leave the hotel. You can have trasnfer services if you need, this is also really cool.

Ưu: Pleasant helpful host Arty beautiful apartment

Khuyết điểm: I have learnt that sea view doesn’t mean viewing the sea unless you go to the edge of the balcony; that there are apartments like on Airbnb offered on booking (not serviced apartments but simply apartments that are not regularly cleaned, where towels are not changed, where luggage cannot be stored upon checkout).

Ưu: The rooms at Sensaciones are big and have stripper poles, 2 beds, plenty of shower space (no curtains in shower though, found this in some Cancun hotels as well). The location is almost equidistant to Cancun centre (25-30 mins) and playa del Carmen (45 mins to an hour). Staff is accommodating and the motel felt relatively safe.

Ưu: Very friendly staff. Nice bed!

Khuyết điểm: Rooms were a bit noisy and the communication through email and booking was not very good. Responses were quite late every time. Pick-up is after you call them and takes 20-30mins.

Ưu: Good place to sleep after a long international flight.

Ưu: Really, really good restaurant. Food and margaritas were great, and service was friendly but a little slow.

Ưu: Location, pool area and restaurant.

Khuyết điểm: Really nothing. Have stayed here before. After fishing in Punta Allen it is nice to comeback, kickback, swim and enjoy the amenities before heading home.

Ưu: It was quiet and clean.

Khuyết điểm: Slippery floor

Ưu: We only stayed one night on arrival in Mexico and one night prior to departure Facilities excellent to the extent we were able to check out and lounge by the pool until our departure

Khuyết điểm: N/A

Ưu: Nice facilities/pool,park,chill out areas,gym Close to the airport with free shuttle services

Khuyết điểm: Complimentary coffee is horrendous

Ưu: I was really extremely happy with the powerful a/c and blackout curtains. I slept like death for 15 hours. The Wifi was excellent, I needed to take a really important work meeting and had no issues. Would stay there again to play it safe just for the trusty WiFi.

Ưu: Close to the airport, so it is a good value for the money if that is your only interest. We were lucky and the shuttle came very quick as another guest called before we arrived. Nice staff.

Khuyết điểm: The room was a bit run down but nothing really bad. The shower felt like a hose shooting water at you

Ưu: Close to airport. We arrived late and didn't want to bother with a long drive to resort.

Khuyết điểm: Restaurant was expensive

Ưu: The transportation to the airport was very good.

Khuyết điểm: nothing to complain.

Ưu: Quite out of the way location

Khuyết điểm: No coffee available when I was catching early flight

Ưu: It is well located beside the beautiful ocean and an excellent swimming pool.

Khuyết điểm: I was struggling with the toilet. The flushing water keeps flowing without and I call their attention to fix it every time I used the toilet. They need to update their toilet facility.

Ưu: Large rooms, lovely view, right on ocean, food adequate & very reasonably priced.

Khuyết điểm: Needing some maintenance & repainting on woodwork, pool surface, outer walls.

Ưu: Service in the reception is so slow.

Ưu: The staff was very friendly and the breakfast was fine. The room was very big, but outdated.

Khuyết điểm: The room wasn’t ready when we arrive. There was a defect in the bathroom and it took some hours for the maintenance guys to fix it. The hotel didn’t give any information, we needed to ask ourselves two times. Since we stayed for one night (nearby the airport for our flight the next day) in a room with jacuzzi, we couldn’t use the facilities in the room as much as we wanted. The room itself was very outdated and had a lack of maintenance. There was a wedding as well and we understand that there was music, but it was very noisy the whole night. We didn’t slept very good for our flight and expected a lot more from Bel Air.

Ưu: The staff were all very friendly and accommodating. The beach, of course and the food was good as well.

Khuyết điểm: I don't want to sound like I'm slamming this property, I'm not, we had an overall enjoyable stay. It is however a little tired and worn. At least half a dozen lounge chairs by the pool need to be replaced. The sewer smell sometimes comes through the drain in the bathroom. Our a/c became very noisy and was not fixed. One odd practice is that wait staff give you these little critique forms and expect you to leave it with the signed bill. I don't mind filling them out and giving them to the front desk at checkout, but leaving with my server that I will probably have again during my stay seems odd. Also, couldn't they just throw out the bad reviews when they pick up the check? Overall, nice people and a way to stay on the beach on a budget, but I doubt we'll return.

Ưu: Excellent resort. Good ocean view

Ưu: Super friendly staff

Khuyết điểm: Condition of the rooms (too old)

Ưu: The balcony was a nice size and great view of the ocean

Khuyết điểm: N/a

Ưu: The worse Hotel I’ve ever stood at. The Best western is 10 times better!

Khuyết điểm: Everything, is false advertisement! I’ts horrible over all....everything is Old and falling apart. The bar & restaurants are very poorly stocked. It literally looks like a hotel that got stuck in the 80’s. Very abandoned! Elevator was terrible! This hotel shouldn’t even fall under an all inclusive resort! I wouldn’t even rate @ a half star hotel.

Ưu: We were quite late to book a hotel for our stay in Cancun and thus many of the hotels were over 1000 and 2000 EUR a night, this was one of the affordable hotels, since we didn't want to overpay too much. Good location, very close to airport and it's right next to a good beach. Rooms are spacious. Receptionists were helpful and we didn't find any problems regarding payment whatsoever. We chose a package without breakfast but our first morning still included a quite nice breakfast. It came as a surprise that even with the package we chose, an early bird breakfast was still included, as was tea time with pastries, sunset champagne with sweets and in the evening they delivered small cakes to our room. We didn't find anything overpriced during our stay and were not charged for anything that we did not order.

Khuyết điểm: The hotel is old. Even from the reception table you can already feel it. The room doors are wooden and have gaps around the edges, allowing sound, light and wind to flow through. Even worse, the balcony door is horrendous. The wind was quite strong during our stay and the balcony door was howling all day, every day. We had to cover the bottom and top part of the door with towels etc to reduce the noise, but even then it was still loud because of the sides that couldn't be covered. The fridge was loud, but at least worked properly. Everything about this hotel screams for renovation, but that seems to be an issue for years according to many other reviews. Air conditioning was ok, but had one moment after turning it on that some damp smell came to the room. After a minute or two it was back to normal. Water pressure is not much, and you need to turn on the water on hot and wait around 5-10 minutes before you actually get hot water. Lady in restaurant is very arrogant and doesn't speak a word of english. During one of our dinners in the restaurant, she was just sitting behind her computer, after we asked and got the menu ourselves from under her nose. After 10-15 minutes she did not come to get our order. When going to her desk, she shooed us away with her hands and we had to wait another 15 minutes before another waiter came to take our order. The food was below average. Only breakfast and daytime grill from outside were okayish, we don't recommend the dinner in the hotel, if you are paying extra for that. Even better, I'd recommend you to check out Navios seafood restaurant across the road if you are looking for something proper and tasty. We thought the sunset champagne would actually be in a cafe or such to properly enjoy it, instead it is served in a corner in front of other people's rooms in the hallway. You look at the sunset from the hallway windows.

Ưu: The extras to the room. They gave a bottle of champagne in room, cake and snacks delivered to room in evening at no extra charge. Greeted us with a cold beverage at checkin. The main resteraunt is nice, good food and prices and great service. the breakfast buffet is great, many choices.

Khuyết điểm: Loud parties into the night both nights we were hoping for a quiet stay at the end our vacation. We booked a taxi for connecting with a tour we had prepurchased elsewhere. we told the bellboy the hotel name we needed to get to for our pickup, he suggested how long it would take by taxi to get there and confirmed our taxi pickup time, he seemed to understand. Yet when we went to get picked p we found the details were all wrong. they had not booked a taxi they booked a different tour, different time of day and all wrong details and werent really helpful to fix it. we ended up making calls on our own phones and barely got a taxi on time after a lot of panic.

Ưu: The overall experience was good. The guy at the reception gave us good recommendations for local restaurants. The whole personal was very polite. The room was clean and we had an awesome viiew of the beach.

Khuyết điểm: The hotel looks rundown and a bit tacky. They were painting the hallways when we got there. The shower in our bathroom was missing a door. The ac wasn't cooling enough and the room next to ours was gutted.

Ưu: The servicing of the rooms was brilliant , first rate! The pool was nice for the kids, they have a laundry which was great to use.

Khuyết điểm: Where do I start.....one of our threadbare beach towels got left by the pool by one of the kids , $15us , don’t lose ur card or ur towel!! There will be a tour guide to sell u tours as soon as you arrive , sell sell sell. The restaurant will close at 8pm so when u get back from ur tour note that you are in not a happening spot food wise! It’s quite run down , our hot water tap didn’t work so cold showers , I feel they do running repairs not upgrades. Quite a lot of people live here so it’s a weird vibe .

Ưu: Really nice place! Great location, friendly and helpful pstaff

Ưu: Everything was good!

Ưu: Beach front

Khuyết điểm: Outdated Rooms are smelly Noisy

Ưu: Cold water with little pressure in the shower. No guests allowed after 10pm.

Khuyết điểm: Facilities

Ưu: family but clean and great location away from load and crazy people. perfect

Ưu: The view

Khuyết điểm: It rained for there's days and we had leaks in our room

Ưu: Beautiful view of the beach

Khuyết điểm: Staff was rude

Khuyết điểm: If they had early check in, it would be perfect! Also restaurant says the credit card machine is always broken. So...it is cash only.

Ưu: Great location and swimming pool was very nice.

Khuyết điểm: A bit outdated and to my preference, the quality of the restaurant was poor. I did expect a better service in terms of hospitality and the WiFi was only accessible in the lobby and swimming area, which had a terrible connectivity.

Ưu: The room and other facilities were squeaky clean, so was the bathroom and shower, linens. Probably the cleanliest room I've ever been in. Bedding was comfortable. Beach was clean. Very friendly personnel. Restaurant pizzas and cocktails. Prices of stay and food.

Khuyết điểm: Awful smell coming from the bathroom drains. Had to block them with plastic bags when not in use. Few personnel. No drinks service in the pool area or beach, only in the restaurant. No open voucher so have to carry money/cards all the time. Crappy wi-fi. Windy open-ocean beachfront not a calm sea at all.

Khuyết điểm: Staff rude would ignore you when you where talking to them.

Ưu: Staff were very helpful despite language barrier. Joseph gave us the history of his property. Met some very interesting guests at breakfast. Lovely grounds.

Khuyết điểm: Breakfast was the same for those who paid for breakfast and those who did not order it ahead. This could have been a misunderstanding and the only glitch.

Ưu: It's a really nice place, decorations are beautiful, beds are comfortable, rooms equipped with air conditioning and everything you might need. It's a lovely place and really good value for money.

Khuyết điểm: If you're planning to go for a day trip and have to leave your luggage somewhere this may be an inconvenience. You can leave your luggage there but we were asked to pay 200$ for that option and you have to leave your luggage in the sitting area on the terrace in the middle o0f the patio, accessible to all guests. We did find a huge cockroach in the room, which in Yucatan is not that strange but it can be an unpleasant experience for some.

Ưu: Loved the pool and the quiet relaxed atmosphere.

Khuyết điểm: Everything was great.

Ưu: The room was dirty

Khuyết điểm: The room and toilet were dirty. WiFi wasn’t working

Ưu: the atmosphere, the building, the value for money

Khuyết điểm: check in process wasn't the best - they asked us to call them in order to open the gate, but I feel they should find a way to override this, it's not nice to basically obligate your guests to extra costs (calling from our greek numbers, which by the way had no credit anyway, would cost a small fortune) . A bell at the entrance would do fine.

Ưu: we needed a place close to the airport, as our flight arrived really late. it was perfect for what we wnted and expected.

Ưu: The room was clean and modern

Khuyết điểm: They charged for the "free" airport shuttle. Staff were rude, dismissive, and unprofessional.

Khuyết điểm: The gentleman that checked us in was very unfriendly! The room had no hair dryer or towels (had to go ask for them). The bathroom smelled like a wet dog that pooped itself. Limited free breakfast, had to pay for decent one. No free shuttle to airport.

Ưu: Clean

Khuyết điểm: There was miscommunication about the airport pick up which left me stranded at the airport. The hotel had my flight information so they should have accommodated for it.

Khuyết điểm: Not as advertised. Missing light fixture in bathroom with dangling wires. Loose and moldy tiles in shower. No shuttle to airport. Overcharged terribly for hotel located van service. Shared van service told us wrong terminal for flight departure. Noisy.

Ưu: Absolutely nothing.

Khuyết điểm: They offer a “free shuttle” from the airport to the hotel, but treat you like garbage. We arrived at 8:30 and the guy said they could only come at 10:30 because there were other passengers. Ok, I’ve never seen that, but we waited. The driver showed up late, didn’t pick up anyone else and left. Arriving at the hotel; the clerk gave us the card to our room. When we unlocked it, there was a guy inside watching tv. He offered us a room that had a person. Honestly, I’ve traveled to over 30 countries staying kn hostels, hotels and houses, and I’ve never seen anything like that. Then I asked for them to take me to the airport. He said they don’t do that and that I should talk to his friend at the other desk. Turns out they charge you 30 dollars for a 2 min ride. Im not even kidding, it took us 2 minutes to get there. When I contested the price, the guy was super rude. An App ride would cost no more than 3 dollars, but surprisingly Mexico is still in the 1990s and doesn’t offer that service. Then, somehow the hotel doesn’t emphasize quiet times, because I had to get up at 2 in the morning to tell other guests to be quieter! I felt like I was in a favela. To sum up, its a big chain of hotels, but be prepare for an awful experience. If you want to make your trip a little awful, book a room.

Ưu: The bed was comfortable. There was a safe that worked. Went to Subway and it was dirty, did not eat there. Got snacks from convenience store. Very sketchy neighborhood.

Khuyết điểm: We initially had one scratchy towel, telephone did not work, TV did not work. Shower did not have hot water until we figured out if we put the faucet on it would be a hot shower. Breakfast was not great. Runny yogurt, a few pieces of fruit, no coffee, watered down juice.

Ưu: Staff was very accommodating and pleasant.

Khuyết điểm: We have been charged for 2 rooms and only needed 1. Could you please see that the charge is removed from our Credit Card.

Ưu: Honestly.... Nothing

Khuyết điểm: Only one towel.. Problems with the TV.. Was expecting free shuttle to airport.. Told that was only from airport not to airport.. So for a 2.8miles (5mins)was charged 400 Mexican pesos.... Ripoff.. Was also thinking we would be able to eat and get a drink there.. But no.. Not even coffee.. We did get breakfast... Would I go again.. No

Ưu: The location was ok

Khuyết điểm: Staff not helpful. There was no soap!!!!!

Ưu: Nothing

Khuyết điểm: Everything.

Ưu: Location to airport

Khuyết điểm: The staff was rude and pocketed money from extra charges