Khách sạn gần sân bay Cancun Airport

Ưu: The design.

Ưu: Design and location are special. Beginning from approaching to the entrance, there was very nice sequence. I stayed suite, room ceiling height is high, and there is nothing to interrupt ocean view. Site is very big, but you can approach everywhere using by cart.

Ưu: perfect pools and activites.

Ưu: Very stylish hotel, great restaurants and location but more importantly the staff is amazing always trying their best to make your stay the best they can

Ưu: I don’t often write reviews but on this occasion I had to. From the moment we came to hotel to the moment we left it was fantastic. The staff, the beach, the food the atmosphere you could not fault anything. It was so relaxing and peaceful. Can’t wait to come back.

Khuyết điểm: Nothing

Ưu: this place was everything and more i was honestly shocked upon arrival

Khuyết điểm: f

Ưu: Nizuc is a calming and relaxing resort with unique and modern decoration, beautiful view. It’s best for a writer or journalist, couple on honeymoon or holding a wedding here. I have nothing to complain but more than my expectations. The staffs are so welcome, respectful and helpful. We have bought lots of artisan decoration and asked them for boxes. They brought them to our as we came back. Love the food at Nizuc Indochina restaurant. The beach side for adults only is nice but not on the family side however there is a pool with amazing view. You can do snorkeling at the property I guess.

Khuyết điểm: If you’re looking for a place to have fun and crazy party, this is not the place.

Ưu: Great ambience

Khuyết điểm: Restaurants were very expensive and there should be all inclusive deals . Also separate tours were three times more expensive

Ưu: Great hospitality, great facility and food!!

Ưu: Great room, pools, beach is not great - it is mud muck past the first 20 feet. Service is excellent, very attentive and has a very relaxed quiet feel to the resort. Food was amazing - nachos on beach and breakfast buffet was stellar.

Khuyết điểm: Do not buy anything at the hotel boutique - no returns/exchanges and the staff guilts you for asking for a receipt!!!! Customer service, even when escalated to a manager, sucked. They refused to provide return or exchange. Hotel boutique prices very high

Ưu: Nizuc took our breath away. My husband and I hadn't been away in a while. wanted a real luxurious feel to our vacation.There was nothing the staff wouldn't do to make us happy here.Our villa was mag!The scenery day or night-dreamy!Ocean & pools were

Khuyết điểm: There really was nothing to improve about this hotel. We read reviews before we went how spa prices were exhorbitant -many felt ridiculously priced. The time we spent at the spa was well worth the price-The experience was wow. Don't miss the spa

Ưu: Very private and clean.

Ưu: All the restaurant staff, bar staff, entertainment staff, and cleaning staff were amazing. The rooms were beautiful, the food and drinks were excellent.

Khuyết điểm: The front desk staff was very slow and rude most of the time. The checkin experience was disappointing even compared to less expensive hotel.

Ưu: This was the case that second experience was much better than the first. The hotel applied incredible improvements as compared to the last year regarding quality of food, attention and of conditions of the room. The staff remembered me from the last year, which appeared to be quite pleasant. The food here is exquisite, high quality, for example the seafood grill or sweets or waffles! And you do not have to worry as it is a truly all inclusive hotel, I was not put under stress in any of the cases. They let me attend lunch after my check-out, which was such a pleasant surprise. I was staying at ocean view room on the 8th floor and it was totally enjoyable! The service got much friendlier even though still not pushing or distractive. There are many options for different types of leisure. I totally liked my stay here and will try to return as soon as there is opportunity. And it is SOOOO GREAT it is adult only! It was so great the staff was not trying to bother me in the morning this time.

Khuyết điểm: Well... it is a kind of force majeure, but 4 out of 6 days of my stay there was seagrass very close to the beach and the sea was not that pleasant to swim in, a lot of seagrass was on the beach as well. The ones who are ok with amazing swimming pools at Sun Palace did not feel the difference, but for me the sea is important and it was a bit of a disappointment. But what can you do with the mother nature in such circumstances? So it is more about my personal disappointment than about disadvantages of the hotel. Also, early in the morning one day the staff was doing something in the corridor and it was heard from the room, it was at about 7 a.m. Not that much kind of a bother, but still. Probably, some soundproof could be added to the rooms.

Ưu: Staff really try hard. Food gets repetitive and is often luke warm at the buffet. The food often lacked a loving touch to make it more authentic i.e the Thai and other Asian dishes lacked any wow factor.

Ưu: The hotel was incredibly spotless. The attention and service provided by the staff were outstanding. The food and drinks were excellent.

Khuyết điểm: Only the VIP section of the beach had sun after 3pm.

Ưu: The Sun Palace is beautifully maintained by staff who seem truly happy to be working there and genuinely enjoy serving customers. The beach chairs are so comfortable (thick cushions), the towels are large, the showers are large with nice products provided. We loved the hot tub in the room. The location is ideal. It's at the quiet end of Cancun so there were no noise problems. The Thai restaurant has the best food on the property. The room service staff were fantastic!

Khuyết điểm: The Mexican restaurant menu is neither Mexican nor tasty. I'm not sure what is happening there. The drinks on property are plentiful, but if you order anything other than a straight alcohol drink (martini), you will get mostly mix. Very weak.

Ưu: Martin Cano went beyond our expectation the food at this resort is way above other hotels the service is over the top you will never be without food or a drink

Khuyết điểm: Its not a tropical resort but if you want good service a top of the line room and great food then this is for you

Ưu: Best all inclusive resort we have stayed at. The hotel was always clean, the food was great and the service was excellent. This is an adults/couples only resort which was nice. It is also a smaller hotel so it keeps an intimate setting.

Ưu: Close to airport, wonderful location, great rooms, lovely food and efficient, professional staff

Khuyết điểm: There wasn’t anything not to like

Ưu: It was a great stay. Very friendly staff and everything at the hotel was great and easily accessible. Loved the beach front, it really made our holiday!

Ưu: The staff goes out of thier way to accomdate your every need. They were the friendliness most accomidating people we have ever experienced.their attitudes abour rheir jobs are fantastic. I've never experienced people who were so passonate about their work to fufill our desires. We will definately return, again and again. Our stay at sun palace exceeded our expectations. Mr/Mrs Henry Alford.

Ưu: The property was super clean and beautiful. Refreshing scents and smells around each corner. Bathrooms were always clean and not a far walk from the beach at all.

Khuyết điểm: My husband and I wish there was more to do at the resort at night. Shows, live music and things that last more than an hour or so... night life...

Khuyết điểm: We have spent $1,300.00 for two nights incl. a concierge...Hotel is dated and for such an amount of money we have expected a better hotel room - finishes etc. - also after we have spent two nights/ days at this hotel we moved to the Paradisus by Melissa and it was less expensive per night over the Valentine s day and the hotel over all was way more luxurious and felt just nicer; on the top it a week later I wanted to go back to the hotel since I wanted to use the ATM inside and asked the bell boy to get access; he refused and said these are the rules; I have showed him receipts of my stay the week prior and he still did not grant access; I asked for the Manager or Security guy in charge and he just laughed at me together with his other colleague; I was in a need of cash for a taxi and literally was on the street with no working ATM in the area and had arrange myself differently; maybe it is just me but this hotel is compared to e. g. The Paradisus (Royal Service) not worth its money (in my case $650.00 / night)

Ưu: Everything

Khuyết điểm: The slides at the grand were not working

Ưu: entertaining

Ưu: Nothing! Very bad service from Booking.com and from Moon Palace. If you are paying for a 5 star hotel I expect 5 star service from the moment of check-in! Would have given a 0 but booking only allows a 2.5 as lowest.

Khuyết điểm: Do not reserve here! Booking's algorithm for rating is also off. I wanted to give a 0 but the lowest that is given is 2.5 even when choosing all bad. I did not like anything. We arrived to the hotel with the our Booking.com reservation for 2 adults and 1 child. Clearly stated in the reservation. Upon arrival they said they only had reservation for 2 adults and that we had to pay more. We told that this is an issue to resolve with Booking not with us. Next Fernanda of the Front Desk said there was no payment in their system and that they could not give us bracelet because we did not pay and first had to sort this out. We had a payment receipt both from Booking and PayPal. We sent these to her and manager Lucia or Laura by email on the spot and even this was not enough. None of employees at the Front Desk are in the right position. They don't know how to provide a great service as can be expected from this type of hotel. All the time they were whispering between themselves and a no moment was any respect shown. What was supposed to be a special weekend started off very badly. Not at all the experience I was expecting from a 5 star/diamond hotel. After more insisting and more insisting and obviously getting angry and disappointed, we finally we got the bracelets and went to the pool. After about 4 hours I got 2 messages on my phone that our room was ready. We thought, great service to get a message and went back to the reception. There was a lady at the reception (another one) that almost activated our bracelet to access the room and then suddenly another colleague and the Front Office Manager showed up stating that we can not access the room at all because we did not pay. More than 4 hours later, they still had not resolved the issue with Booking.com. We had sent all information already of payment and even so 4 hours later we were once more treated with no respect and had to go through the whole storey again.

Ưu: Rooms were spacious and clean

Khuyết điểm: We stayed here for a small (less than 40 people) family wedding. While I would recommend this resort for a general visit (hotel was nice and clean), I would NOT recommend it for a small wedding. The wedding planner didn’t attend the reception for more than a very short time and there was no direction for the reception activities. The toast was an afterthought after people asked when it was going to be (ended up with / after cake). There was confusion on what was to occur when and no announcements for activities (we weren’t aware the cake was being cut!) The wedding planner was paid and the couple should not have to run the reception. It seems they were told there were other, larger weddings on site - but each wedding should be given meticulous attention and direction! To top it off, the meal was inconsistently cooked - some had medium rare steaks (as ordered) but many had over cooked, dry steaks! It was not of a caliber that I would expect at an expensive resort.

Ưu: Clean and open room. Spacious patio. Helpful staff and great meal options. Miniature golf course was fun.

Ưu: Able to move freely from property to property the availability of food at all three properties.Events taking place throughout the day.

Khuyết điểm: Was not told about bonus dollars. Learn about it from others.

Ưu: Room was spacious and bed was comfy. The spa was very well equipped.

Khuyết điểm: room Service was horrible. food takes over 1 hour to be delivered and it was stone cold multiple times. Staff was clueless on the processes; everything was a hassle... To get a day pass, to change appointments or to use resort credits. If you make any bookings calling the extension from the room, no one can help you in the lobby. All systems were disconnected and different people will tell you different things. Drinks were ridiculously watered down.. I mean come on! There was literally no alcohol in any of the cocktails. Also, the food was strictly OK and service in the restaurants was spotty. Oh and the pushy sales people in the lobby-- That was the biggest turn off. Right after you arrive all exhausted and just want to get to your room, these so called guest services folks get you under the pretext of going over the resort and amenities. Then they try to force you to attend a timeshare presentation. They visibly get upset and keep pushing if you decline. When I travel thousands on miles for my vacation, this is the last thing I want to deal with. I have paid enough money and just want to relax. The timeshare sale thing was disgusting! I will never go here again ever.

Ưu: Location and staff are great. Resort is awesome.

Khuyết điểm: Food wasn't that great. I'm a picky eater but there wasn't a real big selection from day to day.

Ưu: 1. Facility is great. The room is very big and super clean. 2. The environment is quite beautiful. 3. Breakfast is very nice with good food quality

Khuyết điểm: 1. value of money 2. response to questions. I sent email after booked the hotel, but no response at all. For such a high-standard hotel, this is not acceptable. This not only happened to me, my family experienced the same who stayed there as well. 3. Check-in is very slow, we waited at least 30 minutes... 4. We need to change the room from Sunrise to Nizuc. The thing itself is not a big deal, no matter get changed or not, but the fact that the customers need to go from one place to another to get that done doesn't give a good customer experience.

Khuyết điểm: Been several times. Always nice.

Ưu: I liked the facilities the pool and the spa is amazing. Also the dolphins royal swim tour was amazing. The value for money is excellent since that we enjoyed a lot of activities and we got to eat and drink for free durin our stay. Restaurant are very fancy and the room are luxurious.

Khuyết điểm: Sea weeds and the fact that a lot of very nice activities were not included in our resorts credits

Ưu: Friendly staff, very clean, great food, nice entertaining shows.... Best vacation ever!

Ưu: Way south from mid/north hotel zone, quieter, smaller than the mega hotels. Nice! Close proximity of the pools (3), beach, bar/grill; a real plus! Great friendly staff!

Khuyết điểm: Our room on the Blvd. side, while OK, was lacking a comfortable lounge chair in the jacuzzi room. We requested a microwave but "none was available." Night noise was somewhat problematic; next time we'll upgrade, though value of basic room is very good.

Ưu: Pool and beach access

Khuyết điểm: I decided to upgrade my reservation to a room with apparently on the booking pictures ocean view, at least. But at the lobby he told me that there were a « kind of wrong picture »...! And I kind of waste my money for nothing. had a road view.. « kind of highway »... Noisy all night long! Also, when we finaly checked in, we went to the pool and they came over to ask to change the room as they made a mistake... So they would like to upgrade to appologize.. but NO they downgraded. Not sure it reveals the real potential of the hotel but it definetely didn’t worth it!

Ưu: Clean

Khuyết điểm: Breakfast was very basic

Khuyết điểm: The breakfast Wasn’t that good and the elevator was faulty

Ưu: It is good located

Khuyết điểm: It do not have airport shuttle

Ưu: Reception

Khuyết điểm: Luke warm coffee

Ưu: Cleanliness

Khuyết điểm: Nothing

Ưu: Everything was awesome!

Ưu: Good choices for the breakfast!

Ưu: Quiet

Khuyết điểm: It wasn’t cleaned daily ex. Swept ,mopped, and sanitizing sink or towels! We had only two towels no other towels were left in the room!

Ưu: The hotel is clean, but very basic. Facilities are limited and the breakfast is rather unimpressive. It's far from the city center and the beaches, so it's better to have a car, but it is close to the airport. The staff was very nice. Especially in the evening shift, Nabil and Adriana were both welcoming and have been very sweet helping me with my requests. Kudos to them!

Ưu: Relatively close to airport. Area around the hotel is nice and clean with shops and restaurants. The room was totally quiet at night. The Air conditioning worked perfectly. The room is comfortable, toilet and bathroom small but offers all what one needs. Lots of electrical outlets in the room and free wifi works. Recommend you join Hilton Honors prior check-in (free of charge) to get additional benefits and points.

Khuyết điểm: Check-out at 11am is too early. Every additional hour is being charged. I guess with such a low rate, this is the way to improve the yield.

Ưu: Breakfast was average, but can't really complaint.

Ưu: The hotel is clean, but very basic. Facilities are limited and the breakfast is rather unimpressive. It's far from the city center and the beaches, so it's better to have a car, but it is close to the airport. The staff was very nice. Especially in the evening shift, Nabil and Adriana were both welcoming and have been very sweet helping me with my requests. Kudos to them!

Ưu: Everyone could speak good English and they were so kind and friendly!!! Nice place to relax

Khuyết điểm: The location was bad. The bus station to the downtown was few blocks away from the hotel and there are no restaurants around the hotel.

Ưu: Very clean and friendly place.

Khuyết điểm: We have dinner late at night. The food was very good. Although, the service was little bit slow.

Ưu: Restaurant food was really good

Khuyết điểm: Cleanness in room

Ưu: I left my laptop at the hotel and they brought it to me at the airport. Super helpful! I also loved the fitness center. and of course the shuttle to and from the airport makes the price worth it. Highly valuable.

Khuyết điểm: nothing, everything was excellent.

Ưu: Poolarea und breakfast

Khuyết điểm: At receiption just 1 person. The guests had to wait too long time to check in and out.

Ưu: Great Hotel if catching early morning flight or arriving very late in the evening. Comfortable beds and friendly staff. We utilised the shuttle service both ways and had no problems.

Khuyết điểm: Not a destination hotel as nothing close by. We had dinner at the restaurant as it was our only option, lovely setting around the pool. We did not enjoy our food, only just warm and not very tasty.

Ưu: Its ok

Khuyết điểm: Room service terrible

Ưu: Beds were comfy.

Ưu: Close to airport. We arrived late and didn't want to bother with a long drive to resort.

Khuyết điểm: Restaurant was expensive

Ưu: It’s location beside the airport and the breakfast buffet was excellent.

Ưu: It was a change of pace from the experience I have with these brand of hotels. A few things did not go well while I was there, but a few staff members made it better by talking to me and smiling and listening. The pool was clean and the driver was on time and friendly.

Khuyết điểm: The trash cans had not been changed in the room. Upon arriving I asked for directions to a place and received multiple answers. I made it safely but not without a few hiccups. I wish the communication before and during my stay was better.

Ưu: Loved that they had a laundromat onsite - made a real difference for a overnight stay before catching international flights. The staff were really helpful especially the bellboys/doormen.

Ưu: The staff was very friendly and helpful. Great beach area!

Khuyết điểm: No hot water when taking a shower, could hear through the walls, they were renovating so it was a construction zone and the pool was closed for renovation.

Ưu: Agustin was very efficient and messaged us beforehand regarding meeting us on arrival. He was so helpful and a delight to meet. The condo was lovely and the pool and beach were fantastic. It was very easy to catch a bus right outside to go to the end of the strip and Downtown. Thank you for making our stay so easy. Would love to stay again if we go back to Mexico.

Ưu: Our staff were superb, very well organized and looked after us TOP.

Ưu: The rooms at Sensaciones are big and have stripper poles, 2 beds, plenty of shower space (no curtains in shower though, found this in some Cancun hotels as well). The location is almost equidistant to Cancun centre (25-30 mins) and playa del Carmen (45 mins to an hour). Staff is accommodating and the motel felt relatively safe.

Ưu: Sergio and Gabriella treat you like a personal guest. We spent our 1st and last night in the Yucatán here. They live on the property and give you access to the house and pool. To save money from the airport, take the ADO to Cancun then a reasonable taxi fare to the house. Once you are there, you can take a taxi or walk a couple of blocks to catch the local collectivo.

Ưu: Great host. Freindly attentive and helpful host. Clean facilities

Khuyết điểm: I booked a room with a bathroom but when I got there was told there wasn't one available. I was also given a price of $22.50 which equates to around 393MXN but when I got there was told it was instead 500MXP. Very poor.

Ưu: The owner was kind and WiFi worked well

Khuyết điểm: Dirty , some cockroaches and geckos in the room, frogs in the pool, the toilet didn't work ... the water didn't go down

Ưu: Hosts are very nice and kind. rooms and beds are clean and really comfortable.

Ưu: This place is good for a night on landing or if you have a plane to catch as it is fairly close to the airport and about the cheapest in the area but the comfort and service are basic. With a bit of attention and care it could be a much better place as the house is attractive. Not easy to reach by car, better to walk to the mall if you want to eat out.

Khuyết điểm: I had booked a room with private bathroom but there is no such thing in the main house, the 3 bedrooms share the same bathroom plus an extra toilet. The air conditioner in my room was so loud that even with earplugs I had to shut it for the night after having cooled the room. The so called swimming pool looks great on photographs but it is in fact a wading pool for small children, barely 18 inches deep ; you cannot swim in it without knocking your knees on the bottom. The kitchen is spacious but it is dimly lit and badly equiped : no toaster and a handful of scratched or rusty pans. There is a stadium across the street, fortunately there was nothing on the night I was there.

Ưu: Sergio was very pleasant even though he didn't get notice from booking, he had the room ready and gave us a quick tour of the property and told us what is around.

Khuyết điểm: It's a gated house and even with the doorbell can be tricky getting noticed

Ưu: good sleep no noise far walk to anything

Khuyết điểm: remote location school across st

Ưu: Loved the spaciousness even though the place is packed you never have to fight for a place by the pool! Also loved the service at the pools and in restaurants - for the most part it was great

Khuyết điểm: The steak house service was poor, we were the last sitting and had to wait 30mi S even to be offered drinks! It would also be nice if the staff knew a bit more about the hotel, many of them were not able to answer fairly basic questions about the resort

Ưu: The facilities are beautiful , the rooms are spacious and well equipped . Great spa and fitness centers , staff is friendly and there was enough to do.

Khuyết điểm: Dinner reservation system was a huge pain required me to go argue with customer service

Ưu: Olympic pool was excellent, headed and huge, lots of volleyball and pool parties in there :)

Khuyết điểm: Everything was really nice I loved my stay except that the beds are really uncomfortable. I woke up with a back pain that lasted for several days during my stay. Also the attention and service at the Asian cuisine restaurant was HORRIBLE. My family and I just left without even finishing our dinner to go eat at the buffet because the service was unacceptable. But other than that everything else was really good.

Khuyết điểm: No Wi-Fi in the Room or services and help from the staff

Ưu: Location and staff

Khuyết điểm: Elevator broken multiple times.

Ưu: family but clean and great location away from load and crazy people. perfect

Ưu: The beach was nice and swimming pool. The restaurant there is pricey. The staff is not helpful. We got assistance from another employee that works with 3rd party agency and she was very helpful. No other staff member was helpful.

Khuyết điểm: The beds are very uncomfortable and A/C does not cool downstairs.

Ưu: Service it’s very good personal

Ưu: Good location,

Khuyết điểm: It was bad that you can not have towels for the swimming pool any time but in some established schedules. The is no wifi available in the rooms.

Ưu: The view

Khuyết điểm: It rained for there's days and we had leaks in our room

Ưu: The location was nice, parking was easy. Our room was bigger than we had expected, it was really 2 rooms on separate levels. We had a wonderful ocean view off the balcony. The infinity pool was perfect.

Khuyết điểm: We did not know there would be stairs in our room. We had a narrow concrete spiral staircase- 1 flight just to enter the main room and another flight to get to the 2nd level of the suit. Also, one of the elevators was broken during our stay which meant we had to walk to the other end of the hotel to use the other elevator or climb 5 stories and then the other 2 in our room! The rooms were a little dirty and the whole place felt a bit rundown. The drinks and guacamole at the poolside bar were not worth the prices.

Ưu: Beautiful view of the beach

Khuyết điểm: Staff was rude

Ưu: All you need for your stay with the family, location

Khuyết điểm: Could not get to wifi signal from the room

Khuyết điểm: If they had early check in, it would be perfect! Also restaurant says the credit card machine is always broken. So...it is cash only.

Ưu: Pool was nice rooms were clean.

Khuyết điểm: We had cockroaches in our first room. Internet not available in the rooms only in public areas.

Ưu: Staff very friendly, nice breakfast, coffee, toast, eggs. Pretty grounds

Ưu: Nice garden and a good size pool. The stuff was very helpfull. Breakfast was o.k. A good place to stay for a few days. There was even a fridge and a watercooker in the room. Comfortable beds.

Ưu: The staff are very helpful and friendly. They helped me with the bags and explained carefully how to take public transport from the hostel. The hostel is very quiet and cozy.

Khuyết điểm: n/a

Ưu: Staff were friendly and helpful, they helped us arrange a taxi early in the morning, getting up to make sure we got it alright. Room was big and comfortable and clean.

Khuyết điểm: Nothing nearby. We used as a base to the airport for one night. A bit soulless.

Ưu: Staff's great.

Khuyết điểm: Little dusty.

Ưu: Great location close to airport to get organised to fly back home the following morning. Basic , clean rooms. Free parking. Crib provided for baby. Absolutely charming owner. :)

Ưu: The size of the triple room.

Khuyết điểm: Nothing is as written in Booking. No hot water, not close to the airport, no breakfast, the stuff does not care if the taxi arrives or not.......

Ưu: The staff is very helpful. The place is great and has cool facilities

Khuyết điểm: A little bit aparted from the centre

Ưu: I found this property to exceed all my expectations. The owner/manager and his staff were extremely friendly and the facility was well kept. The rooms were clean, and the two pools were refreshing on the warm days. The mansion itself was very unique, and I met many new friends. The property is being expanded and will be even better in the future.

Ưu: Everything else.

Khuyết điểm: The place around.

Ưu: The only thing that I could say I liked it was the pool s d the beach. The room and facilities were horrible. Customer service is horrible. I paid jacuzzi for my Spouse we were on hour honeymoon and it didn’t work. Such a fail. Overall completely not satisfied.

Khuyết điểm: Everything

Ưu: Beach access/ view

Khuyết điểm: Elevators didn’t always work. Atm didnt work. Check. In wasn’t flexible enough. No vent in restroom. Poor outlet placement to charge electronics.

Ưu: The Pool was the best Thinge about the Hotel.

Khuyết điểm: The Staff was very unfriendly, we had water in our bathroom dripping from the sealing. And ist was mold. Discusting. Breakfast was : croissant, banana and coffe/tea really poor . Price way to high

Ưu: The extra little things ie. tea and coffee at 5pm and sunset champagne!

Khuyết điểm: People would put there things on day beds early in the day and hog them all day when they weren’t even using them the whole time! Breakfast was poor. Restaurants at the hotel also weren’t great. Service was slow. Mini bar fridge didn’t work, and aircon was pretty poor.

Ưu: Everything

Ưu: being with my family and friends

Khuyết điểm: air conditioning/ the food/

Ưu: I like the staff attention,the beach, the cleaning service, the experience with the turtles was awesome

Khuyết điểm: The air condition was too noisy, it was also straight on my face on the bed, it didn't allowed to me to sleep until I decide to called someone to help me with this. The person fixed somewhat but the noise never stop.

Ưu: Long wait and disorganized check in Received a room that was occupied so had to come back to to front desk and change New room shower draining system was not functioning properly and was backing up so I had to come back down to change again

Ưu: Location right on the beach, therefore a nice sea view. Friendly staff.

Khuyết điểm: Noisy rooms. The hallway leading to the rooms was open to the main road, therefore you could hear all the time the sound of cars passing by.

Ưu: The worse Hotel I’ve ever stood at. The Best western is 10 times better!

Khuyết điểm: Everything, is false advertisement! I’ts horrible over all....everything is Old and falling apart. The bar & restaurants are very poorly stocked. It literally looks like a hotel that got stuck in the 80’s. Very abandoned! Elevator was terrible! This hotel shouldn’t even fall under an all inclusive resort! I wouldn’t even rate @ a half star hotel.

Ưu: The extras to the room. They gave a bottle of champagne in room, cake and snacks delivered to room in evening at no extra charge. Greeted us with a cold beverage at checkin. The main resteraunt is nice, good food and prices and great service. the breakfast buffet is great, many choices.

Khuyết điểm: Loud parties into the night both nights we were hoping for a quiet stay at the end our vacation. We booked a taxi for connecting with a tour we had prepurchased elsewhere. we told the bellboy the hotel name we needed to get to for our pickup, he suggested how long it would take by taxi to get there and confirmed our taxi pickup time, he seemed to understand. Yet when we went to get picked p we found the details were all wrong. they had not booked a taxi they booked a different tour, different time of day and all wrong details and werent really helpful to fix it. we ended up making calls on our own phones and barely got a taxi on time after a lot of panic.

Ưu: Ocean view room, personnel, champaign in the reception

Khuyết điểm: Too simple breakfast

Ưu: The pool.

Khuyết điểm: The hotel looks really old and used. The area is horrible, build with monster hotels. I do not reccommend this hotel and Cancun to anybody.

Ưu: The location and atmosphere, staff were great too

Ưu: The hotel was nice, clean and quiet. The room spacious and the bed comfortable.

Khuyết điểm: The location. The beach was nice, but there were no shops and only few restaurants around. Tips were not asked but very welcome for everything which is a bit strange for a European traveller.

Ưu: Although the hotel appeared to have been rennovated a number of years ago and the rooms could do with a little refresh (the white is hard to keep clean!!), we felt it was good value for what we paid. The cost of food and drinks at the pool bar was reasonable and there were some nice extra's like afternoon tea free of charge.

Khuyết điểm: Our sheets had stains and the room furniture was grotty. Also, the hotel has been build on a turtle nesting ground!! We were lucky to see some baby turtles hatch and even a mother turtle lay some eggs while we were there... but how can a strip of hotels right on top of their nesting ground be good for the conservation of these beautiful creatures?

Ưu: the rooms were beautifully designed. pool was wonderful as it looked out into the ocean. they also offered spa services onsite and also dinner on the beach

Khuyết điểm: there were minor plumbing problems.

Ưu: A small and intimate hotel, our room was fairly comfortable and big, the Caribbean view from our porch was pretty nice, staff were always nice and the pool was comfortable

Khuyết điểm: the elevators were lighted with a horrible led colors and covered with a cheap silver paper like,only one computer at all of the hotel available for the guests, the jacuzzi was not working and was not fixed during all of our stay.

Ưu: We loved staying at the Bel Air Collection and Spa Cancun. The staff are so friendly and cant do enough for you. It really is a dream paradise.

Khuyết điểm: I didnt care too much for the food at the hotel. I also didnt like the fact that the room service menu is only in spanish and they dont cater for the english speaking guests which when we were there they were the majority. Also the music played in the hotel could be updated, the same music was played every day 3 times a day, it got so boring after a while.

Ưu: Very nice atmosphere. Very luxurious and cheek.

Khuyết điểm: There seemed to be ants in our room. I am not sure if this is common in the area due to the climate or aa house keeping issue.

Ưu: $review.pros

Khuyết điểm: Quality of food and service could have been better. They were very friendly but service was incredibly slow sometimes.

Ưu: Although there were a couple of speedbumps getting into the hostel - there was some confusion about the time I was arriving and so there was a bit of a wait to get into the hostel, but Denise made up for it with her great hospitality- she took me to a food truck park with her friend and we had dinner and drinks together! Thanks so much Denise for being so great! And the rooms are lovely- and there's a pool! Also, the two dogs are beautiful.

Khuyết điểm: I didn't realise that the location was in the jungle! But it's kinda cool- you just need to call to confirm the time you're arriving, and ideally have a driver who knows where he is going ! Again, Denises hospitality and willingness to show you cool things makes up for it all.

Ưu: Location!!!! Needs outdoor sign and outdoor lighting. Taxi guy nagging it was dirt roads and clueless how to get there.

Khuyết điểm: Staff are awesome, hard to find but it’s cozy and close to airport. Met awesome people: guests as well as guests. Staff go get you groceries and owner drove us to airport. GPS on my cell worked

Ưu: The owner certainly went out of there way make our stay really trouble free and cost affecttive. We were picked up at the airport and brought back with no worries. I really enjoyedy stay.

Ưu: Close to the airport.

Khuyết điểm: Everything else.

Ưu: Staff were very friendly and super helpful can't recommend enough

Khuyết điểm: Just needs some TLC in the rooms. Bathroom fixtures not sturdy. Shower was hot and bed comfortable enough. Pool didn't look very appealing.

Ưu: There is nothing I liked about this hotel.

Khuyết điểm: This hotel is definitely not a 3 star hotel, really not even a one. The gentleman that checked us in was probably the rudest person I've come across. They state a free shuttle bus but that is not the case. called 12 hrs before but they said 24 hours nee

Ưu: Location, basic cleanliness. Some staff were pleasant. Provided second towel on request.

Khuyết điểm: No access to rooms before 3PM. Staff was hostile at times. A/C broken. $25 shuttle fee to airport. Only one cup, one glass, one bath towel. Location was unattractive, as was hotel in general. Failed to make scheduled wake-up call. No microwave,

Ưu: Location near the airport. Restaurant was good.

Khuyết điểm: The room was fine. TV wouldn''t turn on at first then I tried to call the front desk but the phone wasnt connected. I went down to the front desk and asked them to send someone to get the tv working. They sent someone and he fixed it. Satisfactory ser

Ưu: Staff friendly. Restaurant good. Arranged cab ride to airport easily

Khuyết điểm: Nope

Ưu: Room size

Khuyết điểm: Room was poorly kept. Bathroom had a runny toilet, shower wall was busted, there was a hole. No place to put shampoo and soap. Not enough towels. It felt more like a motel.

Ưu: It was cheap and close to the airport.

Khuyết điểm: The staff was unhelpful & outright shady. Told us finding an early morning taxi wouldn't be a problem and costs 200 pesos. Next morning, they said, "Sorry, there's no taxis. We'll charge you 300 pesos to take you one mile to the airport in our shuttle".

Ưu: Located very close to airport

Khuyết điểm: The entrance to the parking garage is very narrow, it was a terrible experience trying to get a mini van out of the garage without any damage!

Khuyết điểm: The sheets were dirty (coffee stains and dead bugs). the employee said there were no flat sheets available in the entire hotel, they could only change the top one. After calling the reception, both were changed. The ramp In the parking lot is very narrow.

Ưu: Location to airport

Khuyết điểm: The staff was rude and pocketed money from extra charges

Ưu: Close to the airport.

Ưu: Nothing

Khuyết điểm: Everything.

Ưu: Access to airport.

Khuyết điểm: Restaurant staff were rude to some and courteous to others.