Khách sạn ở Cancún nằm gần sân bay Playa Chac Mool

Ưu điểm: North beach and Pool, Great Food (sometimes was cold but good taste), Spa.

Khuyết điểm: Intermitent Wifi and Cable TV, extra charges for additional person.

Ưu điểm: Hurricane Matthew messed up our plans for our wedding ceremony on the beaches of South Carolina, so we decided to ease the pain with a three day jaunt with our boys to Hyatt Ziva. Having spent a weekend at Hyatt Zilara in late June for my wife's birthday, we were somewhat familiar with the Hyatt brand, and knew what to expect from a quality standpoint. The friendliness of the staff is what we enjoyed the most. They make you feel like they are genuinely happy you are there, from the concierge staff to the kids club staff, and everyone in between. The hospitality is top-notch. The sugar sand beaches at Ziva are really nice. Both are protected so the crystal clear waters are calm and refreshing. The lounge chair area next to Habenero's was the best, being right next to the water with service staff to deliver drinks with a smile. Our 6 yr old can't stop talking about The Kids Club. He had such a good time with other kids his age, playing in the water park or eating lunch in one of the restaurant's, or making arts and crafts together. Total winner in that regard. We were able to enjoy the live salsa band that played Thursday night on the rooftop bar. We had a blast dancing all night long.

Khuyết điểm: There were some things that we wished were better. We had a great time dancing Thursday night, but that was it. No other night had any exciting thing to do. We were treated to some nice performances on Friday night, which was Mexico night, so the main area was decorated and vendors had set up shop to sell stuff, and the food was pretty amazing as well, but we still were disappointed that there wasn't another club like atmosphere to enjoy. And speaking of the food, it was spotty at best. Other than the fare that was offered on Mexico night, it was kinda disappointing. We weren't expecting a gourmet experience, but we thought it would be better than it was. The pool areas seemed a little bi-polar. The main area had someone talking on the speaker constantly, with this droll, canned music playing in the background, and the water felt like a bathtub. In contrast, the smaller pool area on the south beach side was to quiet, with no music at all and the water was downright cold. We thought that a little more balance would have been nice. I was charged and international transaction fee by the resort. When I first questioned what this charge was, they told me that it was from my bank. But after talking to my bank today I was notified that it was in fact the resort that facilitated this charge. I will be calling them this afternoon to address this. Overall it was a great weekend.

Ưu điểm: The facility and location was great. The staff was always friendly and welcoming.

Khuyết điểm: One of the restaurants over cooked the steak one night

Ưu điểm: Large variety of foods, spa, pool, amenities, activities and checkout excellent. View from king Ziva room are beautiful.

Khuyết điểm: Many people outside the hotel who take a bath and stay in the Habanero restaurant area No enough chairs on the beach , people go there and put towels to reserve them at 6-7 am.

Ưu điểm: The staff, property, services, and landscape are amazing

Ưu điểm: Hotel stuff ok

Khuyết điểm: Waiting too long for dinner, and the food quality not good

Ưu điểm: Clean, contemporary, first rate facilities.

Khuyết điểm: Beautiful location. Two beaches.

Ưu điểm: Staff were all very helpful. Many different food choices. Room in the turquoise tower was the nicest out family had ever seen. Pool and beach area just perfect! Would recommend to anyone traveling to Cancun.

Ưu điểm: Amazing staff service

Khuyết điểm: Food.

Ưu điểm: Great experience and facilities. Awesome pools as well as recreational areas including the beach. Loved that they had kayak and paddleboarding for free.

Khuyết điểm: The food wasn't great, it could have been better. The service at the restaurants wasn't great, you had to be asking multiple times for stuff.

Ưu điểm: It is a beautiful property, but the seaweed infestation emits an awful smell and the beach was closed. I bought this reservation on your site based on your advertisement that it was an all-inclusive reservation. IT WAS NOT!!! I felt totally misled.

Khuyết điểm: The smell and that the staff was not very helpful when I explained how we bought an all-inclusive package.

Khuyết điểm: I was double charged for the resort fee for about $150, which I realized when I came back home. During check out, the front desk charged my credit card for the full amount including the resort fee. The check that they gave me was in pesos, and I failed to realize that it was actually the full amount if you transfer this to dollars. The front desk also asked me to pay in cash in pesos for the resort fee, but did not give me the check for the cash payment. When I got home and checked my bank statement, I realized this double charge, and tried to contact the hotel, but got a reply 15 days later saying that since I don't have check for the cash payment they cannot do anything. I contacted booking.com but they keep saying that they are trying to contact the hotel. So, only thing I can do is to warn people about the potential scam. Please convert the amount you paid at the checkout to dollars and verify whether it is the right sum. Also, keep all the checks.

Ưu điểm: Turnover and cleaning service daily

Khuyết điểm: Mold spots Noticed on bedskirting

Ưu điểm: Great location, incredible service everywhere you turned.

Khuyết điểm: Nothing

Ưu điểm: Amazing facilities - great gym and spa, our room had a beautiful view and the pool and beach were lovely. The hotel was very clean and the staff went out of their way to accommodate

Khuyết điểm: There’s nothing really not to like, it is a beautiful clean hotel with everything you might need

Ưu điểm: They questioned us about special event that brought us on the vacation. It was our 15th anniversary. They had a bottle of Brut and cake to celebrate all set up in the room.

Khuyết điểm: The wait for the check in was 20 min!! They weren't even busy!!! They were occupied with checking in a large group of flight attendants and pilot. Wish they had a separate person dealing with major groups. Also bedsheets were not cleaned properly.

Ưu điểm: Location

Khuyết điểm: Hotel has a sad atmosphere inside...

Ưu điểm: Location and pools

Khuyết điểm: Everything wasn't included. For a higher price but everything included would be great.

Ưu điểm: very professional staff

Khuyết điểm: nothing

Ưu điểm: Except cleaning service, everything was perfect. Location was really good such as close to ferry terminal, local supermarket, local restaurants. It has a nice view, friendly service and a delicious cafe and so on.

Khuyết điểm: Cleaning service didn't seem to be standard. For instance, we stayed 5 days there, but sometimes there were free water bottles in the room, others weren't.

Ưu điểm: Everything was absolutely wonderful this staff especially Adrien at the beach everybody was fantastic I felt like I was a queen the spa was amazing the restaurants Dorman the cleaning ladies everyone was kind the facilities were beautiful the beach was incredible

Ưu điểm: The staff were amazing. I loved the cold wet towels that smelled so good as you enter the hotel...so refreshing! Spa was the best I’ve ever been to. Pool and beach incredible.

Khuyết điểm: Nothing

Ưu điểm: Almost everything

Khuyết điểm: Sometimes a smell came from a/c

Ưu điểm: beatifull

Khuyết điểm: they charge bottles of water

Ưu điểm: The location was close to everything

Khuyết điểm: The walls were so thin i heard the neighbors yelling all night.

Ưu điểm: The location.

Khuyết điểm: - Rudest staff ever. Having around 60 hotel nights/year it was the first time ever that prepaying the first night and giving my credit card details at the time of booking our keys were blocked (!!!) the first morning and couldn't enter our rooms until we paid the whole stay. Everytime we had any question they pretended to take care of it and made us wait 10-15 minutes until it turned out that they had not done anything. - Made the booking for a deluxe room and a master suite based on the pictures available on the website showing large balconies. Getting our rooms our balcony was so small that chairs could fit in only in one position. They said that those rooms were not available at the time we checked in. In other words we indeed booked rooms with large balcony but they simply gave it to others. - We had top level rooms with some engine above us working all night making disturbing noise.

Ưu điểm: Location

Khuyết điểm: Smelled a little weird

Ưu điểm: The staff very friendly. SPECIALLY Mauricio Rojas and Eduardo Martinez Thank you

Ưu điểm: Nothing

Khuyết điểm: Place was very dirty and unsafe and loud. This was rated as 4 Star and was more like 1 Star. Can’t beleive I paid hard earned money to stay there. Wanted to leave within 10 minutes of arrival. Don’t book here!

Ưu điểm: The service is excellent

Ưu điểm: Very helpful staff and the property itself is beautiful.

Ưu điểm: The staff was great! We showed up three hours before check in time and Hotel employee took the time to find open rooms for our group. Later we asked for and received an extended check out time so we could put our stuff in one of the rooms as we

Ưu điểm: Great location. Friendly and helpful staff. Got us checked into our room hours before official check in time .

Ưu điểm: They upgrade my room for an junior suite no

Khuyết điểm: No

Ưu điểm: We loved everything, especially the friendly and professional staff throughout the hotel.

Ưu điểm: All of the above. Beautiful large beach front compared to the other resorts in the same strip. Loved the elegant and tasteful decor. Enjoyed the art exhibit with the talented artists. The staff was very nice. The breakfadt buffet was delicious.

Khuyết điểm: Coffee could be stronger but it was good.

Ưu điểm: The most beautiful beach in whole of Cancun. Very nice pool and restaurant area! The gym is really new and fresch. The breakfast is really really good and tasty. The staff are very nice and helpful and are always smiling. The service is very good. The beds are comfortable and the view over the lagoon is very nice. Over all very nice hotel.

Khuyết điểm: Our room was a bit smelly but we could change the day after. The deluxe room has quite a basic standard but not so bad anyway.

Ưu điểm: Yet everything was paid off by the beach itself, which remains intacted by recent hurricane and has really fine ivory sand that feels silky beneath your feet. The beach is quite wide and sunny all the day long compared to the neighbours to the left and right in the area of +- 2km.The sea is calm almost all the time and free from grass till buoys. Gazing at the sea one can see four different color bands - sand, shallow water, deep water, and sky above horizon. I couldn't help filling phone memory with these shots. Beach snack and beverage service is extremely polite and unobtrusive.//Vadim

Khuyết điểm: The hotel is a bit over-priced as well as the breakfast area. Urban cafe on 1st floor is a good option in the morning time. Many visitors take the beach towels quite early and "book" sun beds not showing up till 10-11-12.

Ưu điểm: Best beach spot in Cancun! Family style

Khuyết điểm: During check in, seemed that booking directly thru hotel you receive a more friendly welcome

Ưu điểm: Nice

Ưu điểm: Staff is friendly, hotel is modern, food was much better than we expected.

Khuyết điểm: Prices were higher than expected. Similar to Florida prices.

Ưu điểm: Chris in the bar.

Khuyết điểm: Much else.

Ưu điểm: The staff at this hotel were absolutely wonderful! Always helpful and willing to answer any questions. The breakfast buffet was the best I've seen at any hotel or resort - plenty of choices and new options everyday. The location is perfect.

Khuyết điểm: The bathroom set up is a little strange - there's no way to actually shut the door and no fan. The other services within the hotel are a rip-off - for the example the rental car company wanted 4x as much as the company in the hotel next door.

Ưu điểm: It was the perfect size, not too big or small. It was very clean with nice decor throughout. The service and restaurants were good.

Khuyết điểm: The bathroom door in the room didn't close all the way.

Ưu điểm: Beach quality, friendly staff and cleanliness. Also, location.

Khuyết điểm: The jacuzzi’s were not heated. There were rainy days when we stayed so the water was freezing it would have been nice to get in a hot jacuzzi.

Ưu điểm: The room was charged and I was never able to check in had to look for another last minute hotel

Ưu điểm: The many pools and location of the resort

Khuyết điểm: It didnt offer room service, and really didnt have a place to get activity stuff.

Ưu điểm: Location and variety

Khuyết điểm: Would be nice if there were more English speaking staff, hard to communicate not knowing Spanish.

Ưu điểm: The location of the hotel was walking distance to a variety of shops/restaurants, and the strip. I loved that it was right on the beach.

Khuyết điểm: When we first got to the hotel our original room wasn't ready so they put us in a room with the "best view", this room was not clean whatsoever. The next day we checked out to get the room we originally booked & had to wait awhile so it was inconvenient.

Ưu điểm: Great service, staff is on too if their game and trained well. Amenities were great and a lot of different food and drink options available. Cleanliness was top notch.

Khuyết điểm: Pool hours are only until 7pm, which was a huge bummer. Pool is a main attraction and they should extend the hours till 10pm. Daily Stage performance at LA Fiesta should be made more creative. People were not really enjoying it, and neither did I.

Ưu điểm: Location view shows food

Khuyết điểm: Did not like the bedding... I hated the blankets and sheets ... would prefer all Cotten and duvets hotel style linens ...

Ưu điểm: Balcony with ocean view

Khuyết điểm: the pools closed at 7:00 pm

Ưu điểm: Great location... close to bars and shops Friendly staff

Khuyết điểm: More entertainment at night for guests

Ưu điểm: As expected, brilliant

Ưu điểm: The staff!! They were outstanding!

Khuyết điểm: How early the pools close. The temp of the pools was too warm. The lack of beer choices.

Ưu điểm: location

Khuyết điểm: Food selection in the buffet does not change daily. The hotel could consider changing their towels to a softer brand.

Ưu điểm: The location . The pools and the staff was friendly.

Khuyết điểm: The pools close too early at 7 pm. The room smelled like sewer. The water stunk. The water in the room stunk. Our clothes and suitcases smelled like it when we got back. The food wasnt as good as it used to be. We were there 15 years ago. Not the same

Ưu điểm: The outstanding, friendly staff and the location.

Khuyết điểm: The shower design - created a flood in the bathroom each time. The loudness and over drinking of some of patrons. People yelling at 4am up and down the halls.