Khách sạn ở Cancún nằm gần Parque Las Palapas

Ưu điểm: Conveniently located to go to the mall

Ưu điểm: attached to large mall

Khuyết điểm: the cabs in cancun rip you off need uber

Ưu điểm: The staff was incredibly friendly and helpful. The pool was nice and the gym was better than most hotel gyms. The room was fairly basic but clean. The hotel is located right next to a huge and nice shopping mall and several good restaurants. It's about a 200 peso cab ride to the Hotel Zone.

Khuyết điểm: The security to get to the hotel with a cab was a bit slow.

Ưu điểm: Really easy to get around. Real close to plaza Americas so that was convenient

Khuyết điểm: n/a

Ưu điểm: Large rooms, Nice view, clean, Nice pool, perfectst good hotel.

Khuyết điểm: What i dont understand is why these hotels insist on screwing you over with taxi’s. They said a taxi to the AirPort would cost 350 peso’s, while if you just walk outside and grab a taxi it’s just 250.

Ưu điểm: The suite was amazing.

Khuyết điểm: The bed was very hard.

Ưu điểm: What can I say.. well ill try.. The place is spotlessly clean, 1 bed apt with sea view, it is NOT small!! All mod cons, access to shopping centre for supermarkets etc,, Above all , the staff are a credit to their employer!!! Give em a raise,.. ive been around south america and i understand. That they are some of the friendliest people on the planet, however, these ones are exceptional!! If you booking in cancun, this is for you!!

Khuyết điểm: Absolutely nothing at all.. even down to security at the gates 5 star!

Ưu điểm: How much was included in the room: Dishes, etc. Closeness to the shopping mall and restaurants

Khuyết điểm: The cleanliness-Towels and linen were not so fresh

Ưu điểm: Shopping area close, apartment feels like home, great balcony with a view, safe, good kitchen facility, gym and pool very good, recreational lobby

Khuyết điểm: Timing of maid services.

Ưu điểm: Nothing

Khuyết điểm: Facility was old and nothing worked

Ưu điểm: Super nice environment! Great location...! Good breakfast and restaurant staff...! We enjoy it 100%...! But seriously is little price...

Khuyết điểm: Now, at that cost is to much to require a full-booking so long ahead with a $0 refund... :-( Life happens fellows... :-o

Ưu điểm: We loved the 2 beds-2 baths condo. Very luxurious and has everything needed for a family. TV with cable in every room. Fully furnished kitchen. Washer and dryer. Great views and wonderful swim pool and balcony. Free wifi. Very safe and secure. Maid service everyday.

Ưu điểm: I am a Travel Agency Owner and was visiting another Resort for the following 3 days. I only needed 1 night and found the Grand City Hotel in my Portal. It was a GRAND experience and would recommend it to any of my clients that want something local, economical and clean.

Khuyết điểm: I didn't get a 'chance' to try the restaurant but was informed by other guests that it wasn't so well. Additionally, although an extremely small Hotel, there is no elevator. I had assistance checking into my room, but not checking out. Therefore, I had to carry my luggage down a flight of stairs.

Ưu điểm: location, rooms

Ưu điểm: the breakfast was really good. it was right next to a budget rent a car and we were able to rent a car with a discount for staying at the hotel. the staff was really nice and our room was cleaned every single day. they even set up a crib for our baby. big rooms comfortable beds and really close to everything we had a walmart walking distance, a plaza where there was a burger king and many restaurants open till late. in the corner of the street there was a convinience store OXXO open 24/7 and the bus stop to go to the hotel zone and beaches. great place great price super friendly people! i will be back. thank you florcita for the breakfast.

Ưu điểm: It was very closed off from the road and felt very safe. Personnel is very friendly.

Khuyết điểm: Location is near alot of shops and restaurants but far away from downtown and the hotel zone

Ưu điểm: Friendly staff, clean rooms, nice courtyard, walking to Walmart, 666 bar on same block.

Khuyết điểm: Had to be in your room for a/c to work,.(no cooling room for your return), small refrigerate didn't cool well. That's all, no bad deal. Beds are firm but I like that.

Ưu điểm: Clean and simple. Good for what we needed.

Khuyết điểm: The "third bed" in the room turned out to be a couch that folded down. Ok, but not as expected.

Ưu điểm: Receptionists were helpful and friendly.

Khuyết điểm: If we had information about the tours on hand at the hotel that would have been helpful. Needed Engish speaking ability to all receptionists.

Ưu điểm: Nice hotel with a very pleasant atmosphere. Spacous room with comfortable beds, nice bathroom. The hotel and the room was clean, staff was helpful. Although breakfast was not included in our price, the hotel provided a good selection of typical local food to chose from (to be paid).

Khuyết điểm: Our room's window was facing to a firewall. But as we spent very limited time in the room during the day, it was not annoying. Nothing else to mention.

Ưu điểm: Spacious, small clean pool. New and nice decore. They arranged ground floor as mom is in wheelchair. Easy ground level free parking.

Khuyết điểm: Terrible check in. Dispute my confirmed reservation that I provided the check in staff made us wait. Not sure if he found the reservation. Terrible to have rock and roll till just after4:00AM!!!!!

Ưu điểm: Place was clean and staff helpful. We only used as a place to sleep while in transit to Cuba. There is supermarket and Service station very close. And also a restaurant on corner which unfortunately was closed on Monday so we did not go. I can’t comment on location as we did not go out. However do your own research.

Khuyết điểm: Nothing. All was good.

Ưu điểm: I stayed one night, the staff were helpful and friendly, location was good to walk around, the room is big and comfortable

Khuyết điểm: The breakfast was really bad sorry

Ưu điểm: Great location, super comfortable and clean!

Khuyết điểm: Slow internet in the rooms.

Ưu điểm: Location is 20 mins drive to cancun airport and very close to downtown. Room is clean. Internet speed is decent. Close to ADO bus station and collectivos. Good buffet breakfast although not free but decent price. Checkout time is until 1PM.

Khuyết điểm: No exhaust fan or window for restroom. Expensive to take cabs from here, I guess they have a tie-up with some cabs. Best to walk a block down and take cheaper taxi.

Ưu điểm: Staff are really nice . Jazmin in the reception so helpful even arranged take away breakfast for us due to an early flight to catch.

Khuyết điểm: None

Ưu điểm: Bedrooms nice size, clean spotless and excellent service

Khuyết điểm: I was not able to prove my reservations to the manager so we had to pay twice. The manager said that my phone showing the payment with reservation numbers meant nothing to him. The Police were called as I was loud and upset, then I was hand cuffed.

Ưu điểm: The breakfast food was great the dinner wasn't bad the staff is excellent special lady that did my room love her

Khuyết điểm: A book for 3 and not call them prior to me come and tell him his only going to be one and they would not reimburse me back the money for one person

Ưu điểm: Nice staff, powerful air-conditioning and truly great breakfast!

Khuyết điểm: Nightclub across the street created some noise, but it wasn't big enough of a problem. We slept deeply and comfortably.

Ưu điểm: The property is great and very clean. All the staff was super professional and friendly. Great experience with Ramada. Really great choice

Ưu điểm: The pool it's very clean ; the buffet breakfast it's delicious ,, and variety, All Employee Help to us .. The parking lot it's secure ; in the Recepcion always are kind ...

Ưu điểm: Staff were very friendly and always willing to help guests. Breakfast was so good.

Khuyết điểm: Supply room was near my room so i had to occasionally bump into them and their trolleys while working. But other than that it was a good stay.

Ưu điểm: the rrom was nice

Khuyết điểm: the gym is not good

Ưu điểm: Staff and location.

Khuyết điểm: No.

Ưu điểm: Good and Nice hospitaliteit. Friendly employees

Khuyết điểm: I wish parking was available, that's all that was missing for us.

Ưu điểm: The hotel was clean and comfortable and in a great location as it is at the entrance to the shopping mall.

Khuyết điểm: The corridors have floor tiles, which means you can hear everybody walking around.

Ưu điểm: We had booked another appartment in the shopping mall which they had canceled upon arrival, I stranded with family of 6 and 3 small kids at 8 pm in cancun after 12 hours in the car. Fiesta inn accommodated us and helped us out, they were actrually pretty full but moved some thing around to get us 2 side by side rooms. We loved the service. ! great job

Ưu điểm: Location it's good and room it's ok

Khuyết điểm: It was good overall but for the price you can stay somewhere better the pool is small

Ưu điểm: I frequently stay at this hotel for business. This time around was given one of the newly renovated rooms; big, spacious with a great bay view. Was there on a Wednesday and that is special Taco day. Delicious!

Khuyết điểm: Nothing loved my experience.

Khuyết điểm: Difficult to access

Khuyết điểm: No vending machines, ice machines or mini fridge. Had to go downstairs everytime and ask from bartender. Ridiculous. Therefore we did not bother with it and purchased what we wanted in the mall. Hotel misses out byy being penny wise and pound foolish

Ưu điểm: Hotel is located at the mall which has a great food hall. There are also plenty of well known foods brands as well.

Khuyết điểm: Some distance from the airport and no shuttle available and taxis are very expensive.

Ưu điểm: The style of the room

Khuyết điểm: The location

Khuyết điểm: On the recepion when i check-in there dident told me about the swimmingpool or where the breakfast was and at what times.

Ưu điểm: Can’t speak for all rooms of course but room 508 could certainly need a makeover. Balcony door didn’t close properly, lighting wasn’t sufficient and the bathroom looked somewhat dated. However, the hotel as such is nice, great pool area, good coffee shop, nice staff. It’s not directly in the centre but walkable

Khuyết điểm: The hotel offers free shuttle service to two partner hotels at the beach. They charge you 600 pesos for a day pass for these all in resorts but that’s not worth it. (Plus it’s a ridiculously bureaucratic procedure to get there and in) The beach was great, but the food was lousy and the service poor. Had the feeling they intentionally slow down the service to serve less. In any case, better option is to go to a public beach in my opinion

Ưu điểm: Staff were super friendly . Especially Carla . Loved her :) Food was great . Thanks to the kitchen staff !! See you Guys soon !!

Khuyết điểm: Check out was disappointing and my toilet leaked the entire stay.

Ưu điểm: Good wifi and nice room!

Khuyết điểm: During the day was loud renovation in building.Only one elevator,need wait a lot.

Ưu điểm: Pool area was very nice. Close bus bus connections.

Khuyết điểm: Long way from beach. Room a little musty smelling. Club a little loud right below us.

Ưu điểm: Installations are nice and the pool area is comfortable for a chill afternoon. How ever music was loud if you consider that most people are there soaking up the sun

Khuyết điểm: Staff in reception should be a little nicer check in took long.

Ưu điểm: The hotel is located in downtown - close to everything.

Khuyết điểm: My girlfriend was sick. I called room service for breakfast. (Breakfast was not included and I was paying for it) They told me that they are busy and we must come downstairs. I went downstairs in the their restaurant. They told me that I can not take food to the room. My girlfriend must come downstairs to eat. I explained but they told me that this is their "hotel policy" and they can not do anything. I walked to a nearby restaurant and got the food. I travel all over the world on a regular basis and never heard such policy in a any hotel!

Ưu điểm: The pool was nice and the gym

Khuyết điểm: The breakfast awful!!!! Only the orange juice was good

Ưu điểm: Good location

Khuyết điểm: Constant nickel and dime you!!!

Ưu điểm: All good. (I think a four star hotel should have a refrigerator).

Khuyết điểm: Rooms not ready: We were not originally booked in this hotel and had to relocate as the original hotel had building works ongoing which we were only alerted to at the airport arrivals which was really disappointing. As such we made a booking for that evening at 6.30pm for a STD Room with Queen-size bed. When we arrived at the hotel, approximately 7.30pm they told us the rooms weren’t ready and we would have to have a twin room. Obviously I wasn’t happy and asked why they had taken the booking which said it was available. So they placed us in the twin and we could move rooms the following morning. We went to reception the following morning again to be told no rooms were available and that they wouldn’t be until 1pm. This we complained about and ultimately managed to get into our new room at 11am. By this time we had been travelling and not unpacked for almost 36hrs in the same clothes so we were not happy and it spoilt the start of our holiday. Toilet flushing problems. 1. Continual flushing - Eng fixed 2. Really poor flushing & returning of waste (this really needs sorting) Safe Access Faulty This became faulty and needed an engineer to fix it. Door Access: This became faulty and needed 2 separate engineers to attend and enable access to our rooms in the early hours of the morning Drying of towels / clothes. There was nowhere to hang wet towels / clothes. We did place them outside on the balcony but were asked to remove them. Large balcony, A nice large balcony would have benefitted from some furniture.

Ưu điểm: Every thing!

Khuyết điểm: Every thing EXELENT!

Ưu điểm: Location ok, close to many restaurants

Khuyết điểm: I didnt lkke that there are no chairs to use when you are one the balcony. That's why most guest want one to be able to sit out and enjoy the fresh air.

Ưu điểm: Well the reception people didn’t feel like answering questions. They didn’t know places supposedly. The girl at the Starbucks girl looked like she didn’t feel like selling anything. Come to find out she was the same way with my sister. Bell boys are awesome those are the only people who feel like talking to you. The place is old and smelly not what the web says but for the price it was cheap.

Khuyết điểm: The service was horrible

Ưu điểm: Very convenient to either Hotel zone for the beach or the ferry by taxi

Ưu điểm: The amazing view from the pool was extremely impressive as well all the staff & my room was upgraded because the first room had an extremely ugly smell but the upgraded meet all my expectations and more , thanks to all the staff including the extremely nice person( male houseman) that cleaned my room, I stayed 5 days & 6 nights , I stayed in 1005 by the way .. Thanks for making my incredible vacation in Mexico awesome ...

Khuyết điểm: The first room had a bad smell like an old teen sock was left ..

Ưu điểm: It was clean, and the rooms were satisfactory

Khuyết điểm: All felt rather impersonal. Absolutely no character. Thankfully we were only staying for one night. Got hit with an “additional” tax which “had been introduced” since we booked. I don’t believe that explanation but even if it had then the hotel should have contacted us to tell us.

Ưu điểm: The first day when I arrived I checked out the balcony, by accident I closed the door behind me and it locked. It’s a big hotel with lots of noise outside. I was screaming, howling and waving, but nobody could hear me nor see me, as I was at the seventh floor. After three hours crying for help, and all sunburned, I was finally rescued. The staff was completely oblivious to how terrifying and humiliating this experience was and how dangerous these balcony doors are. They just told me to keep the balcony door open, not shut it. These doors should at least have a warning sign, as if you’re by yourself you risk to stay locked out until the cleaning-staff arrives. The WiFi-connection was very poor, and you’ll have to reconnect all the time. The hallways had a strong stench of mildew. The restaurant felt cheap, and served overpriced dry beef. The staff wasn’t helpful. This place did neither have the charm and hospitality of a smaller hotel, nor the professionalism you’d expect from a big and expensive hotel like this.

Khuyết điểm: Balcony doors shut me out. Dangerous patent. No warning on the door. No possibility to get help when your locked out.

Ưu điểm: I love Everything.

Khuyết điểm: None

Ưu điểm: King size bed. AC worked fine (even though it was noisy).

Khuyết điểm: We stayed in the 7th floor, as soon as the elevator opens it smelled bad, like humidity, then we realized the AC on the hallways was off! In the morning they turn off the AC on the lobby too, we don’t understand why. There is no mini fridge, no cremora or sugar for the complementary coffee they put in the bathroom. There are no bedside lamps and the AC is very noisy. We ordered sushi (room-service), we just tasted it and it was terrible, so we called to give it back. They did not give us a refund or said anything. We think that they should not sell sushi if it’s of such bad quality and taste. The bathroom smelled like urin when we got there, we had to ask for them to clean it. The location is great if you have a car if not, is expensive to get to the hotel zone, THERE IS NO UBER, so you have to take a taxi everywhere you go and is very expensive. We ended up renting a car, and we regret not doing it at the airport.

Khuyết điểm: Online appears they have free shuttle but no they don’t have also when you get there and ask for your reservation they give another price and the staff don’t speak a good English definitely I never come back again to this Hotel !!

Ưu điểm: Beautiful spacious room, very modern bathroom

Khuyết điểm: Some things were lacking in the room: suitcase carrier, a minibar, a lazy chair. Perhaps this is due to the recent opening of the hotel. Unfortunately only a jungle shower head is available which it makes impossible not to wet your hair.

Ưu điểm: We enjoyed the clean comfortable rooms, great beds and very helpful staff. The resturaunt was nice too and the waiters were very attentive.

Khuyết điểm: It was a little hard to find at first and there were no driving directions on the website.

Ưu điểm: Brand new hotel with central placement in downtown, near great shopping center and beach.

Khuyết điểm: Resturant and dinnning facilities was not yet ready for use.