Cancún khu nghỉ dưỡng

Ưu điểm: Great breakfast! Variety of restaurants. Well-maintained beach.

Khuyết điểm: Front desk staff can be a little rude and condescending, not like the rest of the staff in restaurants, pool/beach area and housekeeping- they were all lovely!

Ưu điểm: I love everything here . Staff are extremely friendly and helpful . I feel loved and welcomed. Would love to be back here again.

Khuyết điểm: Nothin

Ưu điểm: This is one of the best resorts in the hotel zone. The room was extremely clean, and the staff was always polite and welcoming. The one thing that sets this resort apart from others is how great the good is. There were at least 7 restaurants to choose from, on top of the cafeteria and sushi bar located in the lobby. The drinks were great. Some bartenders poured a little heavier than others, but on average everything was great and exceeded all expectations. This was my 2nd time visiting and I can't wait to return.

Ưu điểm: This is a beautiful hotel. Spotless, well designed, pools and restaurants are close to each other making it easy to navigate around. Staff very professional & friendly and polite. Food was excellent considering it is all inclusive. Very fresh & ever changing buffet. Compliments to the chefs for keeping high standards. The sea was so beautiful, picture perfect, the beach was so clean & water turquoise & warm.

Khuyết điểm: The room we had booked wasn’t ready apparently. As a result the receptionist gave us a partial ocean view room instead. The room was beautiful, clean & spacious, with a comfy bed. Unfortunately it was also so noisy.. we were in bed at 10.30/11pm every night as we were getting up early in the morning, however animations and music were carrying on till midnight. French window not soundproof, it was a nightmare trying to fall asleep. Such a pity as everything else was so lovely. If you can, avoid room 322 (unless you like a bit of action). Also the plastic blue bin in bathroom and dodgy blue plastic vase with a dead leaf in it and rusty mirror didn’t match the rest of your standards. Bed sheets were not changed every day for environmental reasons which I can totally understand, however the housekeeper kept on giving us more and more towels despite leaving the used ones. Most day we would end up with five bath towels. No need. Also, housekeeping ringing door bell at 7.30/8am in the morning to check if they could clean the room wasn’t ideal, especially as we were finding it difficult to fall asleep because of the noise the night before.

Ưu điểm: This was our 4th stay at Fiesta Americana. We always receive great service. They actually remember us when we arrive.

Ưu điểm: The food was quite good in both the specialty restaurants and the buffet. The waitstaff was excellent and extremely attentive. The fish tacos from the cevicheria by the beach did not disappoint.

Khuyết điểm: The only complaint I had was about the liquor. It seems as though the mixers they used were not good quality so it gave the mixed drinks an off taste. So I just stuck to champagne most of the time.

Ưu điểm: Food options excellent. Staff courteous. Beautiful location and great service.

Ưu điểm: Quality food

Khuyết điểm: Attitude of Key Manager Attitude of Employees at Reception

Ưu điểm: beach so bad alot of seaweed

Khuyết điểm: its so good hotel put the beach so bad not clean at all alot of seaweed

Ưu điểm: Pool and staff is great. Enough food options and really good quality. We never had “cheap buffe” feeling. We stayed for a 7 nights and there were enough options not to have dinner at the same place twice. Clean nice beach. New year Eve show was great and everyone worked extremly hard to provide a great night for us!

Khuyết điểm: We booked a premium garden view room. We prefer garden view as it usually really quite and we are ok to pay more for premium rooms. Here we got a VERY standard room for premium:(. 1st floor, no balcony ( but on premium room photos there is balcony). We spent the winter break there, so for the price we paid we had much higher expaction on room.

Ưu điểm: Pretty much everything was on point or great!

Khuyết điểm: Some of the walls needed to be touched up

Ưu điểm: Amazing View.

Khuyết điểm: Old elevators.

Ưu điểm: Everyone at the hotel ( front desk, cleaning staff, and waiters) made me feel at home and made my stay in Cancun a great experience! I will definitely be staying at the JW next time I come back to Cancun!

Ưu điểm: Room has good enough space to accommodate 2-3 member families. Ocean view was beautiful from Pools inside resort and bar were excellent and memorable from balcony. Beach is just 1 minute walk from lobby.

Khuyết điểm: Bathroom was clean but leaking water from sideways, toilet and dressing area got filled with leaked water, had to put a towel and walkover as it was so slippery. TV was showing the watch history of previous guests. I made this reservation for 3 people, they just provided toothbrush, bath soap and personal care kit for just 1 person. Finally “Not up to my expectations”.

Ưu điểm: World-class staff and service!!! It is not all inclusive so a bit pricey on the food and drinks, but you are on vacation, its okay to splurge. Hands down the best experience. Amazing rooms and location, step right onto the beach!

Khuyết điểm: ZERO complaints!

Ưu điểm: First time visiting since rooms were remodeled. Like the new rooms, location still great and staff still very professional and friendly.

Khuyết điểm: Need to remodel/refurbish pool area and elevators. Why skimp on these important parts of your hotel?

Ưu điểm: Service

Khuyết điểm: None

Ưu điểm: Very friendly staff. Great view. Outstanding Beach (white sands and not rocky)

Ưu điểm: Great location on the beach, proper 5-star hotel service.

Ưu điểm: Staff was amazing. Great hotel and rooms

Ưu điểm: The pool area was unbelievably gorgeous and serene and HUGE. The scuba pool and staff to teach you was great. Great location with many restaurants close. They can be pricey, but they are good. The staff was so kind of friendly, we felt at home in Cancun!

Khuyết điểm: The adult pool bar could use a little renovation. It was awkward trying to eat there. Maybe it isn't meant for that? There are only 2 hot tubs and they were crowded most of the time. Literally the only two things I could see that could be improved.

Ưu điểm: Gorgeous.

Khuyết điểm: Nothing.

Ưu điểm: This was my 4th Trip to Cancun and this property exceeded expectations at every corner---Check in---Escort to your room---Room Quality and comfort---Beach Access and Pool set up----Restaurants----We are ready to book it again! Perfect Hotel!

Khuyết điểm: Nothing!

Ưu điểm: North beach and Pool, Great Food (sometimes was cold but good taste), Spa.

Khuyết điểm: Intermitent Wifi and Cable TV, extra charges for additional person.

Ưu điểm: Hurricane Matthew messed up our plans for our wedding ceremony on the beaches of South Carolina, so we decided to ease the pain with a three day jaunt with our boys to Hyatt Ziva. Having spent a weekend at Hyatt Zilara in late June for my wife's birthday, we were somewhat familiar with the Hyatt brand, and knew what to expect from a quality standpoint. The friendliness of the staff is what we enjoyed the most. They make you feel like they are genuinely happy you are there, from the concierge staff to the kids club staff, and everyone in between. The hospitality is top-notch. The sugar sand beaches at Ziva are really nice. Both are protected so the crystal clear waters are calm and refreshing. The lounge chair area next to Habenero's was the best, being right next to the water with service staff to deliver drinks with a smile. Our 6 yr old can't stop talking about The Kids Club. He had such a good time with other kids his age, playing in the water park or eating lunch in one of the restaurant's, or making arts and crafts together. Total winner in that regard. We were able to enjoy the live salsa band that played Thursday night on the rooftop bar. We had a blast dancing all night long.

Khuyết điểm: There were some things that we wished were better. We had a great time dancing Thursday night, but that was it. No other night had any exciting thing to do. We were treated to some nice performances on Friday night, which was Mexico night, so the main area was decorated and vendors had set up shop to sell stuff, and the food was pretty amazing as well, but we still were disappointed that there wasn't another club like atmosphere to enjoy. And speaking of the food, it was spotty at best. Other than the fare that was offered on Mexico night, it was kinda disappointing. We weren't expecting a gourmet experience, but we thought it would be better than it was. The pool areas seemed a little bi-polar. The main area had someone talking on the speaker constantly, with this droll, canned music playing in the background, and the water felt like a bathtub. In contrast, the smaller pool area on the south beach side was to quiet, with no music at all and the water was downright cold. We thought that a little more balance would have been nice. I was charged and international transaction fee by the resort. When I first questioned what this charge was, they told me that it was from my bank. But after talking to my bank today I was notified that it was in fact the resort that facilitated this charge. I will be calling them this afternoon to address this. Overall it was a great weekend.

Ưu điểm: The facility and location was great. The staff was always friendly and welcoming.

Khuyết điểm: One of the restaurants over cooked the steak one night

Ưu điểm: Service was excellent Location was outstanding Food was delicious

Khuyết điểm: Room needed a little updating Bed was uncomfortable

Ưu điểm: Best property for a romantic or family getaway. Amenities are wonderful. Many variety of restaurants and it’s all inclusive. You can be laying on the beach and order unlimited drinks

Ưu điểm: I love this property! It is so beautiful! Great restaurants.

Khuyết điểm: Wish more chairs at beach and more waiter service for drinks at Swim Up Poolside on the Weekend. However, our first swim up service stay was awesome!

Ưu điểm: The staff, property, services, and landscape are amazing

Ưu điểm: Staff were all very helpful. Many different food choices. Room in the turquoise tower was the nicest out family had ever seen. Pool and beach area just perfect! Would recommend to anyone traveling to Cancun.

Ưu điểm: Amazing staff service

Khuyết điểm: Food.

Ưu điểm: Great experience and facilities. Awesome pools as well as recreational areas including the beach. Loved that they had kayak and paddleboarding for free.

Khuyết điểm: The food wasn't great, it could have been better. The service at the restaurants wasn't great, you had to be asking multiple times for stuff.

Ưu điểm: Nothing because all of the nice things there are not enough for us to stand there horrible behavior towards guests

Khuyết điểm: Our flight was delayed so we checked out, went shopping and then returned to the hotel to take some stuff from our friends room and the staff was super rude and offensive - they tried to charge us for over staying and didn’t believe us. It was totally inappropriate! Worst experience ever with a hotel staff. I was never treated like that. It ruined everything for us there. Don’t ever go there! They don’t have any respect for their guests I can’t believe I paid a huge amount of money to stay there..

Ưu điểm: The employees were very nice and accommodating also very polite and helpful. The dinner on the beach was exceptional, the locations was amazing . Very nice and clean facilities. The resort was beautiful. The pool ,hot tub and the cabanas where awesome. Recreation staff where great. The pub and clubs were great. The bar staff needs a bartenders class.

Khuyết điểm: The sales team asked us if we wanted to do a 90minute presentation for the hotel and we said no! Until the 4th day of our stay. But then they asked again so we decided to do it since it was only supposed to be only 90 mins and they offered us 2 massages for around 100 and a dinner on the beach. But when we met with the guy it turned into a badgering session of them trying to sell us a package for almost 70,000 and they kept changing the price to change our minds and it got real annoying and definitely a waste of our entire morning. We were with them for at-least 3 hrs telling them no! And they kept bringing in people who were trying to convince us to buy their offer. It was a ridiculous experience. They kept pushing and pushing and pushing. They definitely didn’t take no for an answer the first 30 times of us saying no! It was like a police interrogations and they were trying to get us to plead guilty. They started out nice and seem to have an attitude as we kept saying no! To their offer. But finally after being in a room full of people trying to sell their resorts we think we are leave and we are sat down with another person trying to sell us a lower price and act as though people have thousands of dollars lying around to give to them. It was so frustrating and is the reason I would never return . We will definitely stick to Sandals. The restaurants weren’t that good unless you were on there preferred level. The Italian restaurant was not very good nor was the stark house. They couldn’t cook a steak correctly at all. The only decent restaurant was the one on the beach. The pub was good and room service food was better than the restaurants. The dinner on the beach was exceptional, but unless you pay for it you will never know. They kept pushing their special wine. The complementary wine was horrible and their bartenders don’t know how to make drinks. The liquor choices where horrible.

Ưu điểm: Staff, extremely friendly and polite. Especially Carolina at the pool bar area. Daily Entertainment, especially the lunch time shows. Very nice lunch buffet with good variety

Khuyết điểm: You need to get to the pool area by 8am to get sun beds because people save them with their towels only to show up mid morning. The hotel should have a policy that any unused sun beds are to be released to other clients. For beer lovers you are out of luck as only Corona, modelo and Bud are on offer. The furniture is a bit tired looking

Ưu điểm: The customer service (the people) were very friendly. The food was amazing. We felt very safe.

Khuyết điểm: The Dragon restaurant in the hotel.

Ưu điểm: Everything is good...

Khuyết điểm: At the beach side there is only two people serving all customers, that's the thing I didn't like because it take too long time to order service.

Ưu điểm: Beautiful beach and view, good food at all of the restaurants, clean

Khuyết điểm: Our last night there our whole room smelled like sewage

Ưu điểm: Being fairly close to everything we needed!

Khuyết điểm: Some of the food choices

Ưu điểm: Upgraded room means better service

Khuyết điểm: Restrictions on dinner based on your shoes

Ưu điểm: We loved our time here - very relaxing. I love that there are different pools - one for the day drinkers with music, one with activities, and one that is quiet for reading and swimming. There are more facilities/services than we even knew - a game room, and incredible shows (the burlesque was so good!). The food selection and quality is remarkable for an all-inclusive. They even have a lot of vegan options, labeled as such! Very impressed.

Khuyết điểm: My only complaint was that they use a massive amount of small plastic water bottles. Sad anywhere but in a windy spot close to the ocean, especially sad and risky. Would love to see filtered water all over the resort for guests to refill reusable bottles.

Khuyết điểm: I went there alone. I know it's usually a spot for couples, but when I went to one of the restaurants, I had a very unpleasant experience. As I walked into the restaurant, this male wait staff or manager or whoever said, "where is your husband?" and I said, "women don't need men to complete life." I don't need to explain myself why I'm traveling alone or when I'm going to get married.

Ưu điểm: Very nice hotel, great staff and amenities.

Khuyết điểm: The food can definitely use improvement

Ưu điểm: Gorgeous resort with good food and good service. It's a luxury all-inclusive resort.

Khuyết điểm: Glass stall bathrooms in the rooms offered no privacy. Also, the poolside entertainment was sporadic. Would be better if music was played at just one of the 4 pools theoughout the day.

Ưu điểm: Honeymoon Suite was awesome with a fantastic view.

Khuyết điểm: Wait time at restaurants was too long!!!

Ưu điểm: Good family hotel, beach just in front.

Khuyết điểm: Roomservice was terrible. Took like in hour to get service and them everything was cold or flat, always had to ask for coffee in our room ( we were only asking for two per day ) you know fill up.

Khuyết điểm: Every thing was goog except the taxi service

Ưu điểm: Breakfast, lunch and dinner meals were ok, but were the same everyday unless you went to a specific themed restaurant.

Khuyết điểm: Cocktails at the bar were poor. Very sweet and almost no trace of alcohol.

Ưu điểm: This facility has lot of activities for the kids, which was pretty good

Khuyết điểm: The room was old and not really matching with the pictures given in the booking.com

Ưu điểm: the ocean view from the room was beautiful .

Khuyết điểm: last 10 years I went to Cancun every year and Parnassus was the only resort that did not have mini refrigerator with drinks on it. We drink a lot of water during the night and early morning and it made our stay uncomfortable.

Ưu điểm: Room was very large, decent amenities. View from room was good. Beach adjoining hotel was beautiful. Adult pool wasn't bad, but was on lagoon side. Should be on ocean side. Put the kids on the lagoon side

Khuyết điểm: Food was average at best Bars were open sporadically When it rained it was like walking through a rainforest--only problem was I was indoors!

Ưu điểm: The staff were super friendly and helpful. The resort was very clean and well kept. I like that they had people patrolling and keeping track of who comes in and out.

Khuyết điểm: I wish they had more vegetarian/vegan options at the other restaurants. They had plenty to choose from at the buffet but we didn't go to the restaurants because there wasn't much to choose from.

Ưu điểm: kids pool

Khuyết điểm: we stayed 5 days. out of 5 days 3 days my room AC did not work. complain 3 time but nobody fix the ac. my family did not sleep for 3 days. hotels corridor ac does not work else well. Food is horrible. we eat outside. NOT NICE PLACE TO STAY. AVOID

Ưu điểm: Organization and the staff was kind. Always answer questions and provide solutions.

Ưu điểm: Weather

Ưu điểm: Beautiful place and great services!

Khuyết điểm: The only bad thing is that we waited almost 3 hours to get our room ready.

Ưu điểm: We like the food....it was amazing!!! Lots to chose from.

Khuyết điểm: We didn't like the fact after getting there on time for check in (check in is at 3pm) they told us, our "room" wasn't ready, until 4pm!!!!....woow really...after many times checking to see if our room was ready, finally 40 mins later they gave it to us...now check out, same line for check in/check out....people were getting impatient. we only needed our check out pass (we turn in keys early am, to avoid line) but still end up waiting in line!!!...