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Slow elevators.. not enough staff to take orders on the beach. Shouldn’t charge for coffee in the room.
Beach, pool, good location and helpful staff, very recommended
I did like everything, nothing to say about, everything’s amazing
Me cobraron 1500 pesos por una persona extra por un niño de 11 años, aún teniendo derecho a 2 niños. Y en el restaurante me cobraron 2 veces por la misma cuenta
Towels not replaced sometimes
Beautiful beach not beautiful hotel
The beach was beautiful and easy access to it. The hotel cost was actually pretty cheap.
The hotel is outdated, the shower was broken. I paid for two beds and only got one bad they didn't have another room.
The location was very convenient! 5 minute walk to a market and the clubs and restaurants are just steps away!
We paid for an ocean view room and we got something in the 1st floor and when you look out your window all you see are cabanas and people. Luckily we brought it up to their attention and they gave us something better BUT not until the next day. In my opinion, the rooms on the bottom floor, although technically facing the ocean, shouldnt be given to guest as "oceanview" seeing as you CANT see the ocean.
Right on beach!
Very very old dated room! I should have know while standing at the desk listening to all the complaints of other guests that this was a poor place to stay!
Location, Location, Location! Loved the waterfront, the view, the service. Hugo, our bartender was friendly & made the tastiest mojito! I would recommend Krystal to fam & friends. Thumbs up!!!!
Shower is not working. Mirror is dirty, tissue holder has rust and not safe if it cut off your skin, resort must also work on its furnitures because the location is great but furnitures are old. Hallway must have carpet so whenever other guests are asleep it wouldn't bother them when someone is walking from the hallway especially kids who is running and playing around.
Good first night in Cancun
The staff at the Krystal Cancun were fantastic. Very friendly, and helpful, willing to give advice on good local (not touristy) places to eat and visit. Great, easy self parking. The room we had was right on the beach, with a fantastic view of the ocean. The music at the bar was fantastic. Salsa, cha cha cha, boogaloo. Great bar service and good drinks. Awesome location in the hotel zone. The beach was clean and beautiful, located in a very calm water area. We enjoyed a perfect first night in Cancun at this hotel.
Our room was great, first floor, right on the beach. This posed a problem later on in the evening. There was a wedding right outside of our room on the beach, and the music from the reception was quite loud into the evening. We didn't mind this too much as we were very exhausted from traveling that evening and were able to fall asleep quickly, but for some, this may be a pain point. The bed in our room was also quite uncomfortable. Very firm, sort of like sleeping on a box spring only. The hot tub was being repaired and was not working when we arrived in the evening. The staff runs really slow with the check in/check out process. Be prepared to wait a while when you are arriving and leaving the hotel. There is only one main entrance to the hotel, so we had to walk quite a ways from where we parked our car to our room inside the hotel. We really didn't mind this, but again, it may be a pain point for some, that no one offered to help us with our bags. The pool area closed around 10:00 at night, but you can walk up and down the beach in the evenings. The bathroom in our room was dark, damp, and there was mold growing in corners in the shower. It was in much need of a thorough cleaning. Overall we had a good first night in Cancun at this hotel. Its location on the beach made up for our dislikes.
Noise from clubs
Just so so
The beachfront was beautiful. Housekeeping personnel was hard working and kind.
Had to change room because of wifi issue. No help given. Showe was broken. Walls very thin.
Resort này nằm trên đại dương và đối diện Trung tâm Hội nghị Cancun. Nơi nghỉ có phòng xông hơi khô, bồn tắm nước nóng, hồ bơi nhìn ra đại dương, và các phòng nghỉ với minibar cũng như truyền hình cáp. Mỗi phòng tại Krystal Cancun đều được trang bị máy lạnh. Két an toàn có sẵn trong mỗi phòng. Krystal cung cấp dịch vụ cho thuê xe hơi. Những dịch vụ khác bao gồm trung tâm thương mại, tiện nghi giặt ủi, và bàn đặt tour. Nhà hàng Hacienda El Mortero nằm ngay trong khuôn viên của Cancun Krystal. Nhà hàng này cung cấp ẩm thực Mexico truyền thống và âm nhạc mariachi biểu diễn trực tiếp. Resort cũng phục vụ bữa sáng tự chọn và quán bar tại chỗ. Cách Krystal Cancun một đoạn đi bộ ngắn là rất nhiều nhà hàng cũng như cửa hiệu. Du khách nghỉ tại resort sẽ tìm thấy lối đi dễ dàng đến những địa điểm tổ chức rất nhiều hoạt động giải trí như lặn với ống thở, đi thuyền buồm và câu cá.
dựa trên 2.646 đánh giá
Các chính sách khác nhau tuỳ thuộc loại phòng và nhà cung cấp.
Krystal Cancun nằm tại Paseo Kukulcan Lote 9 ở Hotel Zone, cách trung tâm Cancún 9 km. Forum Beach là thắng cảnh gần nhất so với Krystal Cancun.
Giờ nhận phòng là 15:00 và giờ trả phòng là 12:00 tại Krystal Cancun.
Có, Krystal Cancun có đường truyền Wi-Fi miễn phí.
Có, Krystal Cancun có bãi đỗ xe miễn phí.
Không, Krystal Cancun không có dịch vụ đưa đón sân bay miễn phí.
Krystal Cancun cách Cancún một quãng 17,5 km. Krystal Cancun cách Cozumel một quãng 71,4 km.
Có, Krystal Cancun có hồ bơi trong khuôn viên.