Krystal Cancun

The pools were good, the beachfront locatuon was amazing! The staff at the Krystal Cancun was just fabulous. They worked so hard to make everything nice for the guests. Alejandra at the front desk made our check in very smooth and got us in our room an hour early. Roman did a great job of explaining to us due to the covid-19 conditions what was open and what was closed. The El Montero Restaraunt was extremely good. Silvestre was the Manager and we had Balthzar as our server on three occasions. The food was great and the service was fantastic. The rockstars of the resort was Xavier, Roberto, and Edgar the bartenders. Those three guys were amazing! Friendly, always helpful and remembered who you were and what your preference if beverage was. For our pool runners for drinks and lunches by the pool area Aracely, and Linda were the absolute best. There were very attentive and always took care of us. I can not reiterate what a great job the outdoor bar pool area staff did. Our housekeeping lady, Luz was great and each time we left for the day once we returned our room was spotless and towels replaced for showering and even next days pool side towels. Overall we had a great experience. I am not one to complain and I will say that due to the Covid-19 situatuion its placed challanges on everyone. I feel that the Krystal did a fantastic job despite these conditions. We had alot of fun there. The Beach and crystal clear Turquoise water was Amazing there!

Once we left for the morning to go to the pool, even though we kept the AC system on high and the lowest temperature, it took all night to get cold and get good sleep. No beers were stocked in your mini fridge. This was a first for me. I've stayed in 25 different resorts in Mexico. Lobby bar closed at 11 p.m. There were not many guests overall two of the nights we were there we were asked to leave at 11. I feel that at the very least miidnight would have been a better time to shut down. One time we ordered room service at 10:00 and they called me back 20 minutes later apologizing that they ran out of food. They brought more in by 10:30 and we were fed by 11:30 but this was a first ever experience for me. The positive there was the chef himself came out and spologized and worked hard to get us food as soon as it got there. He was nice.