Khách sạn ở Cancún nằm gần sân bay Playa Caracol

Ưu điểm: North beach and Pool, Great Food (sometimes was cold but good taste), Spa.

Khuyết điểm: Intermitent Wifi and Cable TV, extra charges for additional person.

Ưu điểm: Hurricane Matthew messed up our plans for our wedding ceremony on the beaches of South Carolina, so we decided to ease the pain with a three day jaunt with our boys to Hyatt Ziva. Having spent a weekend at Hyatt Zilara in late June for my wife's birthday, we were somewhat familiar with the Hyatt brand, and knew what to expect from a quality standpoint. The friendliness of the staff is what we enjoyed the most. They make you feel like they are genuinely happy you are there, from the concierge staff to the kids club staff, and everyone in between. The hospitality is top-notch. The sugar sand beaches at Ziva are really nice. Both are protected so the crystal clear waters are calm and refreshing. The lounge chair area next to Habenero's was the best, being right next to the water with service staff to deliver drinks with a smile. Our 6 yr old can't stop talking about The Kids Club. He had such a good time with other kids his age, playing in the water park or eating lunch in one of the restaurant's, or making arts and crafts together. Total winner in that regard. We were able to enjoy the live salsa band that played Thursday night on the rooftop bar. We had a blast dancing all night long.

Khuyết điểm: There were some things that we wished were better. We had a great time dancing Thursday night, but that was it. No other night had any exciting thing to do. We were treated to some nice performances on Friday night, which was Mexico night, so the main area was decorated and vendors had set up shop to sell stuff, and the food was pretty amazing as well, but we still were disappointed that there wasn't another club like atmosphere to enjoy. And speaking of the food, it was spotty at best. Other than the fare that was offered on Mexico night, it was kinda disappointing. We weren't expecting a gourmet experience, but we thought it would be better than it was. The pool areas seemed a little bi-polar. The main area had someone talking on the speaker constantly, with this droll, canned music playing in the background, and the water felt like a bathtub. In contrast, the smaller pool area on the south beach side was to quiet, with no music at all and the water was downright cold. We thought that a little more balance would have been nice. I was charged and international transaction fee by the resort. When I first questioned what this charge was, they told me that it was from my bank. But after talking to my bank today I was notified that it was in fact the resort that facilitated this charge. I will be calling them this afternoon to address this. Overall it was a great weekend.

Ưu điểm: The facility and location was great. The staff was always friendly and welcoming.

Khuyết điểm: One of the restaurants over cooked the steak one night

Ưu điểm: Large variety of foods, spa, pool, amenities, activities and checkout excellent. View from king Ziva room are beautiful.

Khuyết điểm: Many people outside the hotel who take a bath and stay in the Habanero restaurant area No enough chairs on the beach , people go there and put towels to reserve them at 6-7 am.

Ưu điểm: The staff, property, services, and landscape are amazing

Ưu điểm: Hotel stuff ok

Khuyết điểm: Waiting too long for dinner, and the food quality not good

Ưu điểm: Clean, contemporary, first rate facilities.

Khuyết điểm: Beautiful location. Two beaches.

Ưu điểm: Staff were all very helpful. Many different food choices. Room in the turquoise tower was the nicest out family had ever seen. Pool and beach area just perfect! Would recommend to anyone traveling to Cancun.

Ưu điểm: Amazing staff service

Khuyết điểm: Food.

Ưu điểm: Great experience and facilities. Awesome pools as well as recreational areas including the beach. Loved that they had kayak and paddleboarding for free.

Khuyết điểm: The food wasn't great, it could have been better. The service at the restaurants wasn't great, you had to be asking multiple times for stuff.

Ưu điểm: It is a beautiful property, but the seaweed infestation emits an awful smell and the beach was closed. I bought this reservation on your site based on your advertisement that it was an all-inclusive reservation. IT WAS NOT!!! I felt totally misled.

Khuyết điểm: The smell and that the staff was not very helpful when I explained how we bought an all-inclusive package.

Ưu điểm: High end Hotel, amazingly clean and beautiful very well kept, the restaurants and the food, the pool the beach the service the staff I can keep talking and talking and talking! I have stayed at Hotels all over the world and this Hotel is in the top 5 if not in the Top 3 Hotels I've ever stayed at! The Room the View are all spectacular! This Hotel get more than 10 for sure! We stayed 8 days we consider this vacation as one of the best ever and it was because of the Hotel that we stayed in!

Khuyết điểm: I can't even find a single thing that I didn't like!

Ưu điểm: Large rooms with beautiful view. Wonderful staff.

Khuyết điểm: Rooms could use a little refresh.

Ưu điểm: Turnover and cleaning service daily

Khuyết điểm: Mold spots Noticed on bedskirting

Ưu điểm: Location is good and bedrooms are spacious and clean. Spa service was good.

Khuyết điểm: Our daughter got sick after staying at the kids club, which made me doubt the hygiene of the club or the cleanliness of the toys in there. In General I did not like the “harassment” by the locals to sell you stuff and your packages. I found it very disturbing.

Ưu điểm: Best location in Cancun, private beach, very nice food and service.

Ưu điểm: Great location, incredible service everywhere you turned.

Khuyết điểm: Nothing

Ưu điểm: Good hotel overall.

Khuyết điểm: Just a bit sad about the prices on breakfast. i mean nearly 30euro/dollar for 1 breakfast?=), it was good breakfast but yeah..

Ưu điểm: Amazing facilities - great gym and spa, our room had a beautiful view and the pool and beach were lovely. The hotel was very clean and the staff went out of their way to accommodate

Khuyết điểm: There’s nothing really not to like, it is a beautiful clean hotel with everything you might need

Ưu điểm: They questioned us about special event that brought us on the vacation. It was our 15th anniversary. They had a bottle of Brut and cake to celebrate all set up in the room.

Khuyết điểm: The wait for the check in was 20 min!! They weren't even busy!!! They were occupied with checking in a large group of flight attendants and pilot. Wish they had a separate person dealing with major groups. Also bedsheets were not cleaned properly.

Ưu điểm: Location and pools

Khuyết điểm: Everything wasn't included. For a higher price but everything included would be great.

Ưu điểm: very professional staff

Khuyết điểm: nothing

Ưu điểm: beatifull

Khuyết điểm: they charge bottles of water

Ưu điểm: The location was close to everything

Khuyết điểm: The walls were so thin i heard the neighbors yelling all night.

Ưu điểm: The location.

Khuyết điểm: - Rudest staff ever. Having around 60 hotel nights/year it was the first time ever that prepaying the first night and giving my credit card details at the time of booking our keys were blocked (!!!) the first morning and couldn't enter our rooms until we paid the whole stay. Everytime we had any question they pretended to take care of it and made us wait 10-15 minutes until it turned out that they had not done anything. - Made the booking for a deluxe room and a master suite based on the pictures available on the website showing large balconies. Getting our rooms our balcony was so small that chairs could fit in only in one position. They said that those rooms were not available at the time we checked in. In other words we indeed booked rooms with large balcony but they simply gave it to others. - We had top level rooms with some engine above us working all night making disturbing noise.

Ưu điểm: Location

Khuyết điểm: Smelled a little weird

Ưu điểm: The staff very friendly. SPECIALLY Mauricio Rojas and Eduardo Martinez Thank you

Ưu điểm: The service is excellent

Ưu điểm: Very helpful staff and the property itself is beautiful.

Ưu điểm: The staff was great! We showed up three hours before check in time and Hotel employee took the time to find open rooms for our group. Later we asked for and received an extended check out time so we could put our stuff in one of the rooms as we

Ưu điểm: The hotel is wonderful, clean, the food is amazing Very family and friendly and quiet. Definitely going back

Ưu điểm: Great location. Friendly and helpful staff. Got us checked into our room hours before official check in time .

Ưu điểm: Free upgrade to the most beautiful 3 bedroom suite with a great patio area overlooking the beach & pool area. STUNNING!!!!!

Ưu điểm: They upgrade my room for an junior suite no

Khuyết điểm: No

Ưu điểm: Pool, beach, comfortable bed, room service

Khuyết điểm: Some restaurants was always busy and you need to go there very early to have a table !

Ưu điểm: My 4-year old had a great time with the team deviated at entertaining the youngest guests.

Khuyết điểm: On-property restaurants are a fraud. They serve food that is not what they display on the menu. The worst example is Viaggio, their Italian restaurant. They have a “risotto al Prosecco” which is not made with Prosecco, a caprese with bufalo mozzarella which is made with industrial cheese, a desert named “fragole al balsamico” which is not even made with vinegar! They serve the PJ’s pizza with blue cheese while the menu claims for goat cheese. It’s simply a fraud!

Khuyết điểm: I paid for star 4.5 but in fact it is 4

Ưu điểm: The location!!!

Khuyết điểm: My room didn't look like the picture online,and the food wasn't food also it wasn't a ocean view like I paid for, the room haves a funny odor.... they are very rude here my kids got stuck in a elevator this was the worst trip I have ever been on

Ưu điểm: Fantastic resort with great customer service. Thank you Jesus for making our stay special.

Ưu điểm: Everything is close by and convenient. It is really clean. The layout of the hotel it very convenient as well!

Khuyết điểm: Nothing

Ưu điểm: From the value for money point of view, it is good

Khuyết điểm: I was very disappointed that the room had just a little part of ocean view, though the room I chose (with club access) is more expensive than the full ocean view room! We went to the “Henna painting” stand in front of the pool where there was no indication of any price, not in the stand, not in their book of all the choices, also they didn’t tell us anything when they started the work. We thought that it is for free as we experienced it in other resorts in the part. When the half way was through already, the painter said “ oh, I forgot to tell you, the price for this one is 45 dollars”, we got mad and asked him stop painting. This part has ruined our good vacation mood that day as we really didn’t expect this kind of hidden charges in a 5 star resort, we were then very careful during the next days and didn’t take much activities there.

Ưu điểm: The ocean view is really nice. Most staffs can speak in English. Nice service they offered. The bed is very comfortable.

Khuyết điểm: The selection of food is very limited. And the quality of the food isn’t great. We came for the oriental restaurant but it tastes like Panda Express. There’s no sound proof. You can hear people talking in the hall and next door. It’s pretty annoying. Jacuzzi wasn’t hot when we went. Be aware that the shower room door is translucent. It’s not recommend for people other than couples to stay in this hotel.

Ưu điểm: Great location, beautiful beach and pool spaces, the staff were super nice.

Khuyết điểm: We kept getting the meals messed up somehow. We had been told by a guy we thought was staff that they did Brazilian steak steak house on the special menu night, and got there and it was definitely not Brazilian steak house. Then we heard there was a hibachi grill, but didn’t realize you had to book a special table. So it was our fault but I feel like it could have been explained better. The food was really good anyways. Also the walls are pretty thin. We could hear the baby next store crying and coughing all night and they probably didn’t appreciate our music when we were getting ready to go out.

Ưu điểm: Nice room, good ocean view

Khuyết điểm: Worst value for money experience i had in my life. The room was nice but despite that everything was absolutely terrible. The food was really bad which cause us to go and eat outside the hotel. Furthermore, the hotel services only came to clean the room in the evening when we wanted to rest. When we asked to use the hotel's wardrobes before the flight (after check-out) we were asked to pay a fee. A hotel that is definitely not worth its price, and we highly recommend staying away from it.

Ưu điểm: Love entertainment staff Ubaldo manager of food and beverages was amazing! Super clean resort Multiple jetted showers the best!

Ưu điểm: + Property: Nice landscaping, beautiful beach front, excellent "adult only" pool. Overall it was nicely maintained. Royal tower room was beautiful with a large balcony, huge bathroom, couch/sitting area, and unobstructed view of the ocean. + Staff: Bartenders & wait staff at the adult pool and rooftop bar were awesome. Waiters at all of the restaurants were good. Cleaning/maid staff were excellent and kept our room looking spectacular everyday. The Royal Tower concierge (Gabriela) was very helpful with accommodating a special request we had. + Food: Good variety. Dinner at the Oriental, and breakfast buffet were the best meals we had during our stay.

Khuyết điểm: - Property: **BEWARE** when booking that this resort goes by "building type" and not "room type." I thought we had booked a room with a King bed but was told there were none available, but we could upgrade to a "Royal Tower Room" with a King for $240 USD. After much frustration and back and forth with person at the front desk, he offered us a "COMPLIMENTARY UPGRADE" to the "Royal Tower Room".......for $50 USD cash he put directly into his pocket. Also -- the 1 and only hot tub was located near the family pool and was filled with young children everyday. There was feces sitting on the steps to the hot tub that were there for at least a half hour before someone pointed them out to maintenance and they were cleaned up; absolutely gross. And if you're looking for late night activities, you'll have to leave the resort because the last bars closed at 100 AM. - Staff: They always seemed to be trying to sell you on something. Beware, the workers in the lobby are not the actual concierge (even though they will tell you they are), they are actually selling timeshare. The real concierge is the opposite direction, near the elevators/banquet hall. Wait staff at the restaurants generally would not refill our water glasses unless we specifically asked them to. - Food: Quality was "OK". There was nothing I would go back for.

Ưu điểm: The staff was great. The oriental and italian restaurants were tasty! The hotel is 12 minutes walk from Coco Bongo which is amazing! The hotel's beach is clean and beautiful. The room's has wonderful view to the sea with comfy bed and nice balcony. (We were on the 4th floor)

Khuyết điểm: The buffet suffers lack of variety. There was a low number of sunbeds close to the sea and around the pool. The pool was cold even on hot days.

Ưu điểm: Beach - wonderful sand, sea - no jellyfish :), drinks - all kinds you can think of and provided by very polite staff, extraordinary view, room with Jacuzzi, amazing food, staff. Swimming pools were also nice but the weather was a bit bad so cold water didn't seem inviting... Animators were funny and approachable. We loved our stay!!!!

Khuyết điểm: We saw our butler only once when he led us to our room and did not show anything in the hotel area. In another occasion we called him but he was not present so in general we believe this position is either not needed or job description for him should be more precise so he could be helpful. Dress code in Oriental restaurant is a bit too much. Men entering in awful sweatpants covering legs vs men not being able to enter in elegant shorts (during SUMMER). I fully support dress code but reasonable.

Ưu điểm: Everything was amazing! All the staff were amazing, except check in boy. Restraunts are amazing and great service! Bell boys are super amazing and very friendly. Room service was great and loved how polite they were.

Khuyết điểm: Checking in was horriable! After traveling 8 hours and having a young man that seemed very irritable and didn't seem he liked his job to much, was a little frustrating. We received nothing paper wise or conversation about things to do or any info about the resort. No towel cards, maps, agenda paper, nothing!! Just a room key. Check out was good. Thank goodness it was a different person. Not really any activities at night though.

Ưu điểm: The location, the room, the snacks bar, the waiters and bartenders, the beach was the best part.

Khuyết điểm: Had 2 issues that upset me and when I brought it up to management attention both times said we will get back to you then heard nothing back about both issues. Seemed they didn't care about how we felt since we're already staying there and paid. Been to Cancun on 3 other occasions never had an issue or complained. Will never stay there again.

Ưu điểm: The staff were incredibly accommodating. The restaurants inside the hotel were delicious, especially the Italian. Beautiful hotel.

Khuyết điểm: The wifi could be stronger in the rooms, but that might be difficult to do given the location of the hotel.

Ưu điểm: The View was wonderful. the Food was very good. The waiters & Waitress's were exceptional.

Khuyết điểm: The push to sign up for a club membership. The check-in clerk did not have all of out Information. they said they could not see our information. I was told we were upgraded & I said I already paid for an upgrade , our room was not an upgrade.

Ưu điểm: view & food

Khuyết điểm: My time there was very very bad. I would never come back nor tell anyone