Khách sạn ở Cancún nằm gần sân bay Plaza Caracol

Ưu điểm: North beach and Pool, Great Food (sometimes was cold but good taste), Spa.

Khuyết điểm: Intermitent Wifi and Cable TV, extra charges for additional person.

Ưu điểm: Hurricane Matthew messed up our plans for our wedding ceremony on the beaches of South Carolina, so we decided to ease the pain with a three day jaunt with our boys to Hyatt Ziva. Having spent a weekend at Hyatt Zilara in late June for my wife's birthday, we were somewhat familiar with the Hyatt brand, and knew what to expect from a quality standpoint. The friendliness of the staff is what we enjoyed the most. They make you feel like they are genuinely happy you are there, from the concierge staff to the kids club staff, and everyone in between. The hospitality is top-notch. The sugar sand beaches at Ziva are really nice. Both are protected so the crystal clear waters are calm and refreshing. The lounge chair area next to Habenero's was the best, being right next to the water with service staff to deliver drinks with a smile. Our 6 yr old can't stop talking about The Kids Club. He had such a good time with other kids his age, playing in the water park or eating lunch in one of the restaurant's, or making arts and crafts together. Total winner in that regard. We were able to enjoy the live salsa band that played Thursday night on the rooftop bar. We had a blast dancing all night long.

Khuyết điểm: There were some things that we wished were better. We had a great time dancing Thursday night, but that was it. No other night had any exciting thing to do. We were treated to some nice performances on Friday night, which was Mexico night, so the main area was decorated and vendors had set up shop to sell stuff, and the food was pretty amazing as well, but we still were disappointed that there wasn't another club like atmosphere to enjoy. And speaking of the food, it was spotty at best. Other than the fare that was offered on Mexico night, it was kinda disappointing. We weren't expecting a gourmet experience, but we thought it would be better than it was. The pool areas seemed a little bi-polar. The main area had someone talking on the speaker constantly, with this droll, canned music playing in the background, and the water felt like a bathtub. In contrast, the smaller pool area on the south beach side was to quiet, with no music at all and the water was downright cold. We thought that a little more balance would have been nice. I was charged and international transaction fee by the resort. When I first questioned what this charge was, they told me that it was from my bank. But after talking to my bank today I was notified that it was in fact the resort that facilitated this charge. I will be calling them this afternoon to address this. Overall it was a great weekend.

Ưu điểm: Service was excellent Location was outstanding Food was delicious

Khuyết điểm: Room needed a little updating Bed was uncomfortable

Ưu điểm: Best property for a romantic or family getaway. Amenities are wonderful. Many variety of restaurants and it’s all inclusive. You can be laying on the beach and order unlimited drinks

Ưu điểm: I love this property! It is so beautiful! Great restaurants.

Khuyết điểm: Wish more chairs at beach and more waiter service for drinks at Swim Up Poolside on the Weekend. However, our first swim up service stay was awesome!

Ưu điểm: The staff, property, services, and landscape are amazing

Ưu điểm: Staff were all very helpful. Many different food choices. Room in the turquoise tower was the nicest out family had ever seen. Pool and beach area just perfect! Would recommend to anyone traveling to Cancun.

Ưu điểm: Amazing staff service

Khuyết điểm: Food.

Ưu điểm: Great experience and facilities. Awesome pools as well as recreational areas including the beach. Loved that they had kayak and paddleboarding for free.

Khuyết điểm: The food wasn't great, it could have been better. The service at the restaurants wasn't great, you had to be asking multiple times for stuff.

Ưu điểm: Nothing because all of the nice things there are not enough for us to stand there horrible behavior towards guests

Khuyết điểm: Our flight was delayed so we checked out, went shopping and then returned to the hotel to take some stuff from our friends room and the staff was super rude and offensive - they tried to charge us for over staying and didn’t believe us. It was totally inappropriate! Worst experience ever with a hotel staff. I was never treated like that. It ruined everything for us there. Don’t ever go there! They don’t have any respect for their guests I can’t believe I paid a huge amount of money to stay there..

Ưu điểm: The property is clean, beautiful and quiet

Khuyết điểm: There is not much to not like about this property!

Ưu điểm: It is a beautiful property, but the seaweed infestation emits an awful smell and the beach was closed. I bought this reservation on your site based on your advertisement that it was an all-inclusive reservation. IT WAS NOT!!! I felt totally misled.

Khuyết điểm: The smell and that the staff was not very helpful when I explained how we bought an all-inclusive package.

Ưu điểm: the hotel is big clean and beautiful , amazing big pool and right on the beach which is private white sand beach room is big and specious , the view from the room balcony is breath taking . food pricing in the hotel is very reasonable

Khuyết điểm: I booked room for 2 people . when I came with a guest the hotel revoked my friend entrance not only to my room but even to the pool and beach . so this means I had to spend 4 days alone on my vacation .not a nice experience and I will not go back the hotel again for this.

Ưu điểm: Beautiful hotel and amenities!! Staff was very courteous and well trained.

Khuyết điểm: Nothing

Ưu điểm: The location and the view of the beach.

Khuyết điểm: The miscommunication between the staff and security treating me and my guess in a racial way.

Ưu điểm: Location is steps from all the restaurants and nightlife in Cancun. Staff are season professionals waiting to assist you hand foot. The rooms are all Jr. Suites and are spacious floor plan that ever room in th ed hotel is design to unparallel ocean views.

Khuyết điểm: I love staying at Fiesta America Coral Beach. Only they could add a Jaccuzi where the pool is would help.

Ưu điểm: The hotel is beautiful, including the pool, beach, and sea. All restaurants and room service had very good food, and the prices were not overblown from US standards. The sea is really excellent for swimming, which is what I was hoping with this choice. All staff we encountered handled English just fine. Doesn't hurt to try a little Spanish of course.

Khuyết điểm: Service was mostly excellent, at times it took a little while to get attention of wait staff at the beach or restaurant. But as long as you ask for your bill well before you are ready to move or leave, it is fine. Oh and ask for lots of ice, twice, and best to learn the spanish for this! Yes the bathtub is a standard tub and shower, and not brand new, but the water volume and temp are great. Functional and nice if not total luxury. The sink/counter area was quite nice and large.

Ưu điểm: Pool

Khuyết điểm: No food allowed

Ưu điểm: Great location, incredible service everywhere you turned.

Khuyết điểm: Nothing

Ưu điểm: They questioned us about special event that brought us on the vacation. It was our 15th anniversary. They had a bottle of Brut and cake to celebrate all set up in the room.

Khuyết điểm: The wait for the check in was 20 min!! They weren't even busy!!! They were occupied with checking in a large group of flight attendants and pilot. Wish they had a separate person dealing with major groups. Also bedsheets were not cleaned properly.

Ưu điểm: Location and pools

Khuyết điểm: Everything wasn't included. For a higher price but everything included would be great.

Ưu điểm: very professional staff

Khuyết điểm: nothing

Ưu điểm: The staff, facilities and food at their beach side restaurant. The best breaded prawn tacos I have tasted through out my trip. The hotel is one off the older ones but is very well kept.

Khuyết điểm: Nothing at all. The property exceeded my expectations.

Ưu điểm: Perfect location, walking distance to the party zone. Fantastic staff. Very clean hotel. Breakfast outstanding. Super hotel, not so big like other Cancun hotels.

Ưu điểm: Location. Staff Very large room and living Clean

Khuyết điểm: The hotel is very close to riu hotel, sometimes they had a late party, so to much noices. The hot and presure water sometimes is missing. Very dificult to jump from the bath

Ưu điểm: Swimming pool view.

Khuyết điểm: Breakfast is too expensive. Regular food with high price.

Ưu điểm: beatifull

Khuyết điểm: they charge bottles of water

Ưu điểm: The location was close to everything

Khuyết điểm: The walls were so thin i heard the neighbors yelling all night.

Ưu điểm: Location

Khuyết điểm: Smelled a little weird

Ưu điểm: The staff was great! We showed up three hours before check in time and Hotel employee took the time to find open rooms for our group. Later we asked for and received an extended check out time so we could put our stuff in one of the rooms as we

Ưu điểm: Great location. Friendly and helpful staff. Got us checked into our room hours before official check in time .

Ưu điểm: The staff were excellent. Everyone was extremely friendly and helpful. All the facilities were great. Nice fitness center

Khuyết điểm: Would have liked a mat inside the tub to prevent falls. Made do with a hand towel

Ưu điểm: The staffs were friendly. Room service is available 24 hours, something you couldn't find easily in Mexican hotels.

Khuyết điểm: The view from my room, 202, was not so great. I was expecting a full ocean view, but almost 2/3 of my room's view was pool and landmark.

Ưu điểm: An excellent family friendly resort with many lovely features. All around clean. Helpful, attentive staff. Stunning pool and beach. Water activities on site. Highly recommend. We would come back!

Ưu điểm: Location and variety

Khuyết điểm: Would be nice if there were more English speaking staff, hard to communicate not knowing Spanish.

Ưu điểm: As expected, brilliant

Ưu điểm: location

Khuyết điểm: Food selection in the buffet does not change daily. The hotel could consider changing their towels to a softer brand.

Ưu điểm: The location of the hotel was walking distance to a variety of shops/restaurants, and the strip. I loved that it was right on the beach.

Khuyết điểm: When we first got to the hotel our original room wasn't ready so they put us in a room with the "best view", this room was not clean whatsoever. The next day we checked out to get the room we originally booked & had to wait awhile so it was inconvenient.

Ưu điểm: Room and bed very nice. Oriental restaurant was good. Cleaning ladies very nice and helpful.

Khuyết điểm: General manager rude and shouted at us when we tried to explain mandatory bracelets were too tight and one of us has anxiety. Waiters treat customers differently based on nationality. Always trying to sell stuff, ruining the relaxation. Food was mostly poor and alcohol is cheap. They only let you swim in an extremely short space on the sea.

Ưu điểm: Clean rooms with nice ocean view. Nice pool and service. Food was good at all restaurants.

Ưu điểm: Spacious sleeping room, with balcony and good sea view. No unnecessary light sources like blinking smoke detectors. Decent, wide and firm, mattress. Some of the dishes in the canteen are nice - desserts, freshly made pasta and scrambled eggs. Decent cocktails and ice cream.

Khuyết điểm: Probably, not all the food (medium-cooked beef?) in safe to eat, I've got rather strong stomach issues during the stay. Some parts of the hotel are very second-hand: during six-night stay we've met dead batteries in the door lock (that prevented us entering the room), bad contacts in the lock on the safe (It was not reacting to button pressings until I've moved the batteries in its lock). One electrical socket was in a bad shape (the plastic cover has fallen off when I attempted to plug a device there). When there is more wind, there is a hotel employee on the beach who prevents guests from even washing their feet in the water, with loud whistles, arguing and (when I've ignored him) threats to call the police (I'm not sure about this one, because his English was not really great). And I really was not trying to swim or go more than one meter into the sea. Finally, we've had to go bathing to the neighboring hotel's beach. The dress code is weird: (at least if you are male) you can visit restaurants in your slippers and training trousers, but you can't do it if your shirt lacks sleeves or if you wear shorts (even if they cover your knees) The room cleaning might happen as late as 4PM, so be prepared to wait if you are going to shower after the beach.

Ưu điểm: Staff amazing, high recommended location, beach from view breath taking and awesome infrastructure. The hotel was perfect and exceed our expectation, since the check in until the check out. For sure I'll be back soon.

Khuyết điểm: Had to leave to real life.

Ưu điểm: We booked all-inclusive for two days and tried Asian and Mexican restaurants respectively. Mexican restaurant are excellent and Asian restaurant provide more average meals.

Khuyết điểm: The bathroom in the standard room is very cramped, and the Hotel parking place is very limited.

Ưu điểm: Love entertainment staff Ubaldo manager of food and beverages was amazing! Super clean resort Multiple jetted showers the best!

Ưu điểm: + Property: Nice landscaping, beautiful beach front, excellent "adult only" pool. Overall it was nicely maintained. Royal tower room was beautiful with a large balcony, huge bathroom, couch/sitting area, and unobstructed view of the ocean. + Staff: Bartenders & wait staff at the adult pool and rooftop bar were awesome. Waiters at all of the restaurants were good. Cleaning/maid staff were excellent and kept our room looking spectacular everyday. The Royal Tower concierge (Gabriela) was very helpful with accommodating a special request we had. + Food: Good variety. Dinner at the Oriental, and breakfast buffet were the best meals we had during our stay.

Khuyết điểm: - Property: **BEWARE** when booking that this resort goes by "building type" and not "room type." I thought we had booked a room with a King bed but was told there were none available, but we could upgrade to a "Royal Tower Room" with a King for $240 USD. After much frustration and back and forth with person at the front desk, he offered us a "COMPLIMENTARY UPGRADE" to the "Royal Tower Room".......for $50 USD cash he put directly into his pocket. Also -- the 1 and only hot tub was located near the family pool and was filled with young children everyday. There was feces sitting on the steps to the hot tub that were there for at least a half hour before someone pointed them out to maintenance and they were cleaned up; absolutely gross. And if you're looking for late night activities, you'll have to leave the resort because the last bars closed at 100 AM. - Staff: They always seemed to be trying to sell you on something. Beware, the workers in the lobby are not the actual concierge (even though they will tell you they are), they are actually selling timeshare. The real concierge is the opposite direction, near the elevators/banquet hall. Wait staff at the restaurants generally would not refill our water glasses unless we specifically asked them to. - Food: Quality was "OK". There was nothing I would go back for.

Ưu điểm: Everything was amazing! All the staff were amazing, except check in boy. Restraunts are amazing and great service! Bell boys are super amazing and very friendly. Room service was great and loved how polite they were.

Khuyết điểm: Checking in was horriable! After traveling 8 hours and having a young man that seemed very irritable and didn't seem he liked his job to much, was a little frustrating. We received nothing paper wise or conversation about things to do or any info about the resort. No towel cards, maps, agenda paper, nothing!! Just a room key. Check out was good. Thank goodness it was a different person. Not really any activities at night though.

Ưu điểm: The View was wonderful. the Food was very good. The waiters & Waitress's were exceptional.

Khuyết điểm: The push to sign up for a club membership. The check-in clerk did not have all of out Information. they said they could not see our information. I was told we were upgraded & I said I already paid for an upgrade , our room was not an upgrade.

Ưu điểm: The location was great, the staff was friendly and the rooms are great!

Khuyết điểm: There are a lot of restrictions (clothes, kids) the food could be better (more variations)

Khuyết điểm: The Chinese a d Italian restaurants weren't great on choice so we just ate at the main buffet for breakfast, lunch and dinner. Also, the outdoor pizza place was often out of pizza (while they were cooking more) so they could make them faster.

Ưu điểm: view & food

Khuyết điểm: My time there was very very bad. I would never come back nor tell anyone