pentahotel Rostock

Location is perfect for downtown Rostock and if you are attending a seminar or event being hosted at the hotel then there really is no better option. Staff was very friendly and seemed to always be trying their best. Breakfast was well catered and staff were attentive.

The hotel is extremely dated and desperately needs a little re-investment/ refurbishment. Fixtures were dirty and felt unsanitary in the bathroom. Air conditioner simply did not work in the room and when asked about a repair the front desk informed that there would be no way to organise a service call on the weekend- offered to send a fan up which was not really a substitute. For every inconvenience and problem staff seemed quick to issue a free drink coupon at the bar as a solution. Electronic keys took many swipes to eventually work, room interiors and furniture felt tired and dirty- the only upholstered chair in the room looked cool but was sporting a pretty unfortunate looking stain which was less-than-inviting. This is the second Penta hotel that I have stayed in which left a similar impression as this one; not good value for the money and next time in Rostock will definitely stay somewhere else.

Clean and Nice but receptionists layover from 31/8-1/9 were really really rude

Very bad hotel receptionists very tired and not helpful. I felt like they did not like their job, unfriendly and were looking at us in a bad way and not trying to help us. Unacceptable behaviour and Rude. They need to work with somethingelse and not with customer service.