Khách sạn ở Santos nằm gần sân bay Gonzaga Beach

Ưu điểm: The hotel is in an excellent location and has a good pool and games room for the kids.

Khuyết điểm: The irritating part of the hotel was that the lift buttons were not working and at any time there was only one lift working. I was on the 10th floor and could not go down with the lift as the "down arrow button" was not there. So if I wanted to go downstairs I needed to go up first then down. I do not understand why a hotel would do maintenance on the lifts in peak holiday season.

Ưu điểm: The breakfast was pleasant. The pool area, although too small for the size of the hotel on a sunny day(not enough chairs for half of the guests), was quite nice. Warm pool.

Khuyết điểm: The room was noisy and I had a leaky toilet in the room. The entire floor of the bathroom was 2 cm in water. Not pleasant and certainly not safe. After complaining about the situation the staff requested that maintenance repair the leak. It partially resolved the issue leaving water dripping on the back and flowing to the drain. The only problem is that this left half the bathroom partially flooded. Upon complaining they agreed to move us to a new room. We won a DOWNGRADE to a room near the elevator shaft with extremely poor lighting. Upon complaining about this they hit us with the hard sell to PURCHASE the upgrade package to a deluxe room. I was astonished at how brazen the staff was regarding this flaw and making amends. I do not recommend this hotel - poor structure and poorly trained staff. (manager 100% absent)

Ưu điểm: Location is excellent

Khuyết điểm: Hotel food

Ưu điểm: Highlights were proximity to the beach, the rooftop pool & bar and the rooms were comfortable no complaints. Nice touch having the food and drinks on arrival. Service downstairs in reception also very good - friendly front house staff who are very willing to help

Khuyết điểm: The lifts. Incredibly slow. Need fixing Asked for coffee for the room three times and it never came

Ưu điểm: Location is greet

Khuyết điểm: Staff is very unfriendly, specially the front office. Room service took 1 hour and a half!

Ưu điểm: Excellent location, helpful and polite staff.

Khuyết điểm: Hotel needs a major renovation, facilities and rooms old.

Ưu điểm: Great location, close to the beach. Rooms are fine and clean.

Khuyết điểm: They are renovating (lifts) and the windows are old (so a bit noise from outside).

Ưu điểm: The location of the hotel is very good! Just a few meters from the main beach. The breakfast is amazing!

Khuyết điểm: Just two lifts are available and most of the time one of them was broken. The furniture inside the room is out of date

Khuyết điểm: Breakfast nice, a lot of options but unfortunately the room has a terrible acustic,very high noise !!!

Ưu điểm: This hotel definitely exceeded our expectations, and represented excellent value for money for the 11-night stay we had there. It is well-located in Santos, only one block back from the beach, and it even adjoins the Miramar shopping centre, which was really handy. The staff were very friendly and efficient (big thanks to our amigos Gustavo and Sidney!), the breakfasts - included in our deal - were really enjoyable, and a great way to start the day. The rooftop bar and pool was an awesome spot to relax and unwind in the sunshine! All in all, it would be hard to find any fault with this place, understanding that it's not a premier 5-star hotel, but it is very comfortable all the same. Highly recommended!

Khuyết điểm: There really wasn't too much we didn't like. I suppose the view from our standard room wasn't amazing, but we knew that prior to arriving. So, pay the extra for a partial sea view for a higher-rated room, if that's important to you, or stay somewhere else on the beachfront if you have absolutely no budget restriction. The room could have been slightly cleaner (there was a bit of surface dust here and there when we arrived), but the rooms were regularly serviced, and we were very pleased to return to a clean and tidy room each day. The lifts were a little slow when the hotel was very busy... but none of these issues detracted too much from the overall experience. Santos is safer than many cities in Brazil, and we were there for family reasons - so perhaps it's not a first-choice destination for tourists. However, like anywhere in the country, and particularly in the evenings, use your common sense and don't walk around with a wallet full of cash, or go flashing your expensive watch or mobile phone around, Just make use of the safes in the hotel rooms and be alert when you're out and about.

Ưu điểm: Beautiful hotel, location is perfect, right next to a mall... down the road from the beach and lots of shops to explore. staff is friendly and helpful everything was amazing, Thank you

Khuyết điểm: Air conditioner broke but staff fixed promptly when notified

Ưu điểm: Great location. Lovely staff

Khuyết điểm: No top sheet. Doona too hot and pillows hot

Ưu điểm: every thing

Khuyết điểm: the local

Khuyết điểm: air conditioning not really working

Ưu điểm: Nice hotel, not far from the beach. Gym and sauna good. Pool undergoing maintenance just now but was able to use pool at next door hotel free of charge.

Ưu điểm: The room is very practical and comfortable. The hotel has great location and good structure. The price was quite fair and the staff was nice.

Khuyết điểm: The price could have been a little bit better. That due the fact the room is extremely small and, in my case, did not include breakfast. The price for parking could have been a little bit better also.

Ưu điểm: The location, it was 1 block away from the beach . Across the road there was a supermarket and along the street a lot of options to buy things such as food and staff.

Khuyết điểm: The room was VERY VERY tiny. There was almost no space for the luggage and to move around . We were three and were very uncomfortable, the photos we have seen in booking did not matched with the real room. Is it a good option if you are 1-2 people that only want to sleep (there is no table and chair nor a one door refrigerator ).

Ưu điểm: Excellent location, close to the beach, restaurants, shops, pharmacies, etc. Quite new and modern hotel, friendly staff, lovely breakfast!

Khuyết điểm: Hair drier is only available in the reception; and the dinner room small considering the demand.

Ưu điểm: excellent location, nice stylish entrance, good breakfast

Khuyết điểm: the room was very noisy; towels were essentially clean but looked kind of grey

Ưu điểm: The outside building

Khuyết điểm: The breakfast : it was lots of mosquitos on everything. The waiter used the same thing to dry his sweat that he used to wipe of the tables. We got a really nasty/bad feeling when we enter, and didnt have breakfast 2 days because of it. They had only one person to work in the breakfast, in such a big hotel, this is not working out good! The staff did hide behind the computers, and didnt greet us when we enter inn. Also the staff is not too friendly. We got a shitty room, with a really bad smell. There were also mosquitos covering the whole table when we got in. The room was so old and out of order. We changed the room, the receptionist told it is normal to have all those mosquitos. We got a new room, which was better, but it looks like it has not been refurbished since the hotel was built. The corridors reminds of an old psychiatric hospital. You also hear if your neighbours are taking a shower, and if they talk in the bathroom. The pichtures showed a whole different site! It's nothing like it in reality .

Ưu điểm: Breakfast was amazing, they have a Nestlé machine and it's awesome. The location is also very good, it's right in front of the beach and near everything.

Khuyết điểm: There's no pool and the shower stoll is toooooooo small. They say there's a game room but there are just empty tables there.

Ưu điểm: Big Rooms,clean towels, the double suite has a sea view. Locations is Nice however a bit loud. The hotel helps you with parking (15$ a day).

Khuyết điểm: Rooms are very basic, Bathrooms need renovation ASAP. Cafe De Manha was very disappointing. We stayed during the weekend, the dining room was full and loud. All the windows were closed and it was pretty dark (breakfast?!) and the AC couldn't really cope with the amount of people. We had to wait a while for a table and even than- there was no one to clean it after the guests who left. Overall the dining room was really understaffed and the food didn't look inviting at all.

Ưu điểm: Location.

Khuyết điểm: Very old, they use common keys for the rooms, which is not safe. Breakfast is the worst. Very basic, artificial juices, bad cakes, etc...

Ưu điểm: The hotel needs to fix the windows, they were broken, There is just two small elevators that work, but they are in the same point, far way from many rooms. If you have problems to walk, it will make you to displease the place... Also just one elevator is able to receive a wheechair. there is a small unmarked step in the entrance of the restaurant , and it is a high risk to fall down... and If you need fisrt aid, the team is nice but they do not have neither a sticking plaster or gaze!!

Khuyết điểm: They could fix the other elevator that is more near of the dinner room, they could have a first-aid box to help those who fall, they MUST fix the entrance to the restaurant from the hotel.