Extended Stay America - Phoenix - Scottsdale - Old Town

I didn't like it

It wasn't clean. There were so many stains on towels, shower was filthy, charged for everything. Dirty around the property. Staff was never available and when they were they were rude.

Front desk staff was nice. Room was clean.

The was room defect on base hours sticking out that caused Injurty cut to foot when walked by. Was there prior to checking in and staff did not after any resolution.

It was cheap

The area

It's pretty quiet most of the time..

There's options for special requests at this hotel, but they don't fulfill special requests, so why do they give you the option??!! And when the employees realize they've messed up and made a mistake that hurts their guests stay, they become very rude

It was close to the place my family and I were attending the next morning

Very dirty bugs everywhere linen disgusting hair everywhere overall just very dirty a lot of things were broken that should have been normally placed like a door lock.