5Footway.Inn Project Chinatown 1

Accommodations

No towel and roomate very noisy

Staff’s behaviour was not good, they said to me like argument. We have to climb many steps to reach the room.

Staff’s behavior.

Room 13 , room size very very small , straitness. No check in counter , no reception . Will prefer have reception to assist guest if have any problem. Not good experience to stay here.

I arrived in Singapore on the 12th August at 9pm and made my way to the hostel at 10pm. I arrived and had checked in. I had booked for a twin private room a few months ago. Trusting the reviews I had read up on booking .com. After a 15 hour flight plus one hour worth of travel to the accommodation from the airport, I was exhausted both physically and mentally. I was looking forward to my stay. As soon as I arrived in my room, I was greeted by a massive cockroach on the bed waiting for me. Now the rule of thumb is if you see one cockroach, there are always hundreds more and I didn't want to stay to find out. . Now, this was very unexpected, and not what your accommodation states. Also, the wifi connection was terrible, for me to see if there were any other places around. I couldn't talk to anyone on reception due to being a self-check-in. I called the phone and number provided. I showed your receptionist at the time of the photo I had taken. I was very overwhelmed by this experience. They offered a 6 bedroom dorm ( which is not what I had paid for) and quite frankly I was too scared to sleep in any of their rooms, after what I had seen. This experience really left me traumatized, mentally and cost me money which was unnecessary. I have tried to resolve this issue directly with the hostel. But have not yet come to a conclusion. I'm thoroughly disappointed with their services and would like this message to be heard across how unacceptable their services were. Yours truly, A disappointed Traveler from New Zealand.