Hotel Baia Azzurra

The staff did their best despite not being able to help with my complaints

The hotel is in a terrible state of repair. It claims to be a four star hotel but it must be self awarded from my experience. We booked a superior room but it was hard to imagine what it was superior to as it was in such a bad state of repair. We had booked and paid for 4 nights but once we saw the state hotel we asked if we could cut short our stay and get a partial refund. The staff were powerless to help and despite asking booking.com to intervene the hotel nor booking.com were no help and insisted we paid for 4 nights despite the place being nothing like the booking.com web site or hotel description. The claimed sun terrace was a small collection of broken and half repaired loungers and a wall made of old pallets. We stayed 2 nights but had to leave and still had to pay for four. Despite many requests booking.com did not actually do anything to help. It is a shame as the hotel is in a nice location and if maintained would be a good place to visit. As it is beware of staying here.

Bed was sinking. Cool shower at evening. I can not cutting the disposable shamp(vinyl). The water contains dust. I left after morning. One night sleep. I was booked three nights. Naturally, They did not return the accommodation for two days.