Khách sạn ở Thành phố Bilbao nằm gần Santiago Cathedral

Ưu điểm: A bit pricy taking into account that my room was pretty small similar than a 3 starts hotel,I guess there’re diferents sizes but paying 280€ is too much if the room is so small and interior view.However the bed was pretty confortable and king sice.

Ưu điểm: Service is perfect. Fast room service, every request is done in a few minutes. Junior suite is big and well planned. Bathroom is very nice.

Khuyết điểm: As a recommendation - to provide normal wine glasses to the room by default. Now only champagne glasses available.

Ưu điểm: Great location brilliant views and close to the lively city centre. Roof terrace where breakfast is severed is amazing. Also because we missed a flight the staff gave us a free upgrade

Khuyết điểm: I wanted a steam in the morning and it wasn't working. For a hotel this size seems strange not to have a pool

Ưu điểm: Location, location, location. Also, the beautiful display of art and architecture. The staff are friendly, helpful and go out of their way to tend to your every need. The restaurants are fabulous. We’ll definitely be back!

Khuyết điểm: Nothing!!

Ưu điểm: Loved everything about this hotel!

Ưu điểm: This modern marvel is steps from the beautiful town of Elciego-as you can see from the website’s photos. (One must take a morning walk to the village bakery). The rooms are beautifully decorated, spacious, clean, and have great amenities. Although the winery tour is popular with tourists from far and wide, it is definitely worth taking and it’s free with a hotel stay. We tried both restaurants and they were fabulous-the staff were delightful and accommodating to our well behaved five year old daughter. The surrounding countryside is beautiful and the medieval walled village of Laguardia is only a fifteen minute drive-also a must see!

Ưu điểm: Location

Khuyết điểm: Dark

Ưu điểm: The bed was great - and the location was SUPERB!

Khuyết điểm: We were given some recommendations for cafes but they weren’t open - so walked a long way to no avail

Ưu điểm: Great location across from the Guggenheim (10 minute walk from the City Centers, Bilbao is small). This is arguably a 5 star facility charging much lower than comparable places anywhere else. Valet parking service, but remember to go to the alley behind the hotel, where there is an entrance that is much better for dropping off the car, and to unload your luggage. Excellent Gym with very new equipment. Lovely Bar with skilled bartenders.

Khuyết điểm: The lighting system in the room was a little problematic...... Either the Master was "on" for any lights to work (if Master was "off", could not turn on bathroom lights to shower, while keeping the room lights off so my wife could keep sleeping)....

Ưu điểm: A treat for weary travelers, this hotel was a bit of respite from the cadence of sightseeing. The rooms were spacious and well laid out. Service was professional and efficient. The details of this luxury hotel were the icing on the cake - turn down service, aromatherapy sleep spray, complimentary robe and slippers. Proximity to the Guggenheim and promenade is unbeatable.

Ưu điểm: Modern, unique design. Great location, great rooftop bar.

Khuyết điểm: Breakfast was a little expensive

Ưu điểm: Service and accommodation was excellent . Very detail oriented

Khuyết điểm: N/a

Ưu điểm: Rooms and bed large and comfortable. You need to ask at reception is you require body lotion or hair conditioner. Car park good and secure

Khuyết điểm: Location is away from centre up a steep hill. They supply a shuttle bus if timings suit and if it’s not full. Area around Hotel is a bit ‘rough’. A lady had her handbag stolen at hotel reception area when she was distracted booking in!! No outside area to sit

Ưu điểm: Modern hotel with accommodating staff. Large comfortable room, great mattresses/pillows/beddings. Nice view to the river. It’s not luxurious but it’s close.

Khuyết điểm: Due to the size of the hotel and the number of guests, the experience is a bit more impersonal. We were also under the impression that the hotel was much more centrally located but you need a 10-15 minutes walk to get to the “buzz”.

Ưu điểm: Room excellent, location perfect. Shuttle bus(free) to town brilliant service. Restaurant also very good.

Ưu điểm: Beautiful executive room. Breakfast Parking

Khuyết điểm: Nothing

Ưu điểm: There is an exclusive breakfast there. I’ve rarely seen similar one in the 5* hotels. It has very nice designed rooms. The staff is very friendly and helpful

Ưu điểm: Great breakfast. Appreciated the healthy options. Great to see no single use plastic shampoo/soap dispensers and eco-toilet paper and rubbish separation capacity for guests. Nice friendly and helpful staff. Thanks for providing a map and the coach to/from the city. Comfortable beds.

Khuyết điểm: We had trouble getting a booking into the city on the coach and also the first departure was 10 am. Pillows could have been better - we like feather.

Ưu điểm: Transfer bus every hour to Bilbao center!

Ưu điểm: Facilities as they stand we're terrific. Clean, contemporary. Business luxury.

Khuyết điểm: Staff– a bit disorganized and not super helpful. Individually, they were polite and kind. But I expected more from a 4* hotel. Looked at me like I had three heads every time I asked for a restaurant number or a taxi. Their answer to everything was giving me a map. LOCATION. This is BARELY in Bilbao in my opinion. The hotel is literally located on the exit ramp leaving the city. It barely fit on the map of center city. If you're going for business, it's perfect. But if you plan on exploring the city, get ready to walk, take trains, take buses, etc. I would highly recommend that tourists DO NOT stay in this hotel. It's at least a 45 minute walk from the Guggenheim & most of the tourist attractions. It is KIND OF close to the Old Part, but still a 15 minute walk.

Ưu điểm: The bathroom was outstanding. We really liked the shower and the bidet.

Khuyết điểm: It was quite far from the city centre. Moreover, the viewing from our room was not so impressive

Ưu điểm: new hotel, clean and modern.

Ưu điểm: Bar area very nice

Khuyết điểm: Room102 was very noisy , continuous banging and scraping noises. I had asked for a quiet room so was disappointed in that respect. In all other respects the hotel was very good..

Ưu điểm: Comfort, immaculate! Staff very friendly and very helpful. It is not in the center of town but walking is interesting and you get to know Bilbao’s non touristic areas.

Ưu điểm: The room was very big and clean, the big shower was fantastic I would like to have the same in my house. We could sleep well even if all the city was celebrating a festival. Last but not least the parking was really huge for our van

Khuyết điểm: Everything was fantastic

Ưu điểm: Large, comfortable room. Great variety of food at breakfast. Handy for motorway and old part of city. Parking available under the hotel.

Ưu điểm: Spacious hotel

Khuyết điểm: Restaurant was very basic

Ưu điểm: Huge room, super comfortable bed, 5 min walk to tram stop and -10min journey to Guggenheim

Ưu điểm: The staff was friendly, room was clean and spacious.

Khuyết điểm: An article of clothing was left behind and we contacted the hotel an hour after check out with the specific location of the garment, and they were not able to recover it. (No lost and found ect.)

Ưu điểm: The breakfast is great and even it is relatively far from the city center, it is very easy to reach public transportation from it. No charges is invoiced in case of no-show when you book with "free cancelation" condition.

Ưu điểm: The room was very spacious and comfortable. The choice of food at breakfast was very comprhensive and the staff very helpfull.

Khuyết điểm: The waste bin in the bathroom was very small and hadnt been emptied. There was no other receptacle for waste.Travelling to the hotel by car from the City centre was a real nightmare.

Ưu điểm: okay , staff spoke some English

Ưu điểm: staff was okay

Khuyết điểm: breakfast poor , but okay for Spanish ( Basc ) Standards

Ưu điểm: Fabulous hotel. Huge modern bedroom and bathroom. Super buffet breakfast in wonderful breakfast room. I can't speak highly enough. Thr price was absurd, 52 euros for the room, 20 euros for two breakfasts and 11 euros to park in the basement. Obviously these prices reflect the current Spanish economy and tourism, as otherwise my 83 euro stay would have been three times the price. It's a five minute walk to lightrailway station which takes you to the Gug. We walked back to the hotel from the Gug - it took about half an hour including a walk through the old town.

Khuyết điểm: Absolutely no complaints at all.

Ưu điểm: Location! The hotel was beautiful and the staff was attentive & very helpful!

Ưu điểm: Perfect location. Exceptionally comfortable room. Lovely experience all around. Very helpful staff.

Ưu điểm: Comfortable bed and cleanliness. The 2 barman in the evening shift in the bar were 2 gentlemen. Prices in bar very reasonable.

Khuyết điểm: The large sitting area appeared empty most of the time. This may be because it was not high season

Ưu điểm: Lovely hotel in fabulous location clean and comfortable with very helpful front desk staff. Close to metro and bus stops for Bilbao airport

Ưu điểm: The hotel was in a great location - perfect for exploring Bilbao. The rooms were also comfortable, if a bit dated and in need of refurbishment.

Khuyết điểm: We were treated very indifferently by the staff - we did not feel particularly valued or welcomed (albeit no one was rude). As above, the rooms are very tired and definitely in need of updating but the facilities were pleasant enough - we weren’t in the hotel much after all, spending our time out and about exploring. We also chose not to take breakfast at the hotel, being an extra €23 per person per night! I have found myself wondering though if I’d have blanched at the price had the rate of the room been €46 extra per night! This hotel seems to be 5* in terms of the boxes it ticks for amenities but little else seems apparent for the rating. Certainly, my husband and I also stayed in San Sebastián and in the mountains (in 2* and 4* hotels respectively) and had a much better experience in both, in terms of both service, feeling valued and also the quality of the hotel. Overall, we’re slightly disappointed with our stay at the Carlton (based on our expectations) but the room rates were reasonable and as above, the location was fantastic so it didn’t hamper our enjoyment of Bilbao at all.

Ưu điểm: Excellent location, very friendly and helpful staff. We had a very quick stay and did not have the full experience of staying at the Carlton. The concierge was very friendly offered to hold our bags while we explored the city after check out

Ưu điểm: Great location, top bed and you have to like an upgrade when you are offered one

Ưu điểm: Close to everything and gorgeous property!! Staff was friendly and helpful I also liked that they had bar and place to eat.. everything a 5 ⭐️ hotel should be

Ưu điểm: Super hotel in an excellent location. The room was quiet and spacious with a big, comfortable bed, spotless bathroom, and also a Nespresso coffee machine. The staff were delightful and very helpful at all times.

Khuyết điểm: We thought 23 euros was expensive for breakfast so we went out to a café across the road, where we had good coffee and tortillas.

Ưu điểm: Quality hotel located close to the Guggenheim Museum and the old town. Good sized room in excellent order.

Khuyết điểm: Breakfast was expensive so we choose to eat out.

Ưu điểm: Excellent location, helpful staff, clean modern quiet room. Easy walk to the best attractions of Bilbao.

Ưu điểm: The hotel, facilities, staff and area are excellent.

Khuyết điểm: The bar patio areas constantly closed by 10.00pm. We as a couple like a late night drink or coffee prior to retiring for the night. Perhaps the geuests in the hotel last week do not require this feature.

Ưu điểm: Nicely situated hotel next to the water.

Khuyết điểm: Our room had a street view over the water which was great, but it was not isolated so you could hear a lot of noise. Furthermore the windows were tinted which looked nice from outside but gave in less light

Ưu điểm: Fabulous hotel in a wonderful location set apart from all the activities. Food and service was amazing and room was very comfortable. It was an easy walk to all the festivities

Khuyết điểm: Would have been nice to have access to ice machines

Ưu điểm: Convenient with public parking underneath the hotel Rooms were clean. Ours had a high walled balcony (table and chairs for your use) Good simple Aircon Convenient location for the Guggenheim.

Khuyết điểm: Room in attic and quite dark and small - lighting not too good. Very high parking charge (24 Euro) - entrance steep and narrow, tricky to park.

Ưu điểm: It’s location. Breakfast is ok. Walking distance to the old town and most sites. Near the Guggenheim (which is beautiful to look at but not much inside).

Khuyết điểm: No gym, no pool, tiny rooms, service is average.

Ưu điểm: Modern hotel, brilliantly located for Guggenheim Museum and convenient for airport. Superb customer service provided by friendly, efficient staff - especially Laurena on reception who went above and beyond to help with transport related queries. Would not dream of staying anywhere else in Bilbao.

Khuyết điểm: Nothing

Ưu điểm: Location is perfect and the breakfast was good, Staff friendly.

Khuyết điểm: The room I received had the small of cigarettes. I asked to change the room and got another one. The room was not very clean and the chair was Brocken so I couldn’t use the table to work.

Ưu điểm: Brilliant location, great big room, execelent breakfast

Khuyết điểm: The notice from the doors slamming when people coming and leaving the bedrooms

Ưu điểm: The location and breakfast

Khuyết điểm: We requested a double room, but we were booked into a twin. We flagged this on checking in, but we were advised no doubles were available. This should have been flagged upfront.

Ưu điểm: Everything was great

Khuyết điểm: Not sure there is anything they could change

Ưu điểm: Nicely located but the installations were very basic

Khuyết điểm: The room decor was very dated

Ưu điểm: we managed to get a secure parking spot

Ưu điểm: Great big rooms and quiet even at this busy location. Staff was friendly and helpful.

Khuyết điểm: There could have been something else than just biscuits with the early coffee

Ưu điểm: Clean surroundings and they served a good breakfast

Ưu điểm: No hangers in closet No place to unpack suitcase Outrageously priced breakfast

Ưu điểm: great location right in center of city abando train station around the corner near good restaurants and pinchos bars nice rooms

Ưu điểm: Would highly recommend a short walk from the main sights . Staff very helpful and informative

Ưu điểm: Lovely big king sized bed. Good choice for breakfast, chance to try some small local pastries. Lovely staff. Lovely and quiet inside and the location. Great range of toiletries in bathroom. Nespresso machine

Khuyết điểm: Lack of nut free choices at breakfast. Lack of wide choice of cereal. Lack of Greek honey.

Ưu điểm: A great location which was away from the hustle and bustle of the city, but a few minutes walk to the hot spots of the city.

Ưu điểm: It was clean and in a good location. We were back another night the following week and had a bigger room with proper TV and lots of English stations. I'd rather book the bigger room overlooking the outside terrace if staying there again.

Khuyết điểm: The room was a little dark. TV was very small and had no English stations.

Khuyết điểm: Our room was only 10m from reception which made it noisy.