Khách sạn ở Thiruvananthapuram

Ưu điểm: Bed is very comfortable and the food was good.

Khuyết điểm: The toiletries is not adequate like dental kit and bathroom slipper was not there for two persons. We have to ask for additional bottles of water also.

Ưu điểm: This hotel was booked last minute when We had to check out of the beach hotel Turtle on The Beach Hilton comfort, service and food .Very happy we stayed the night. they have Very high standards

Ưu điểm: Good Service Good location Nice buffet for breakfast and dinner

Ưu điểm: Room and breakfast was adequate. Customer service by staff was good and helped to offset some of the discomforts after arrival.

Khuyết điểm: Customer service via telephone to enquire about tariffs and booking could do with improvement as I found it easier to book via a 3rd party than directly. Delays in service in the cafeteria needs to improve as if a coffee or tea was ordered it seemed to take unusually longer than it did in other hotels. Approach to the hotel, especially vehicular access is extremely poor. Access to the hotel for elderly people and disabled is not catered for, as there is no ramp. Location though central, much more exterior space with driveways, gardens & other amenities are much needed for a hotel aspiring to a 4+ star rating

Ưu điểm: Centrally located. Clean rooms.

Khuyết điểm: No spa facility. Buffet could have been refilled and not offer leftovers at a high price in the name of Christmas lunch.

Ưu điểm: Friendly staff

Khuyết điểm: Room should have better facilities like toiletries etc

Ưu điểm: The room was clean, localisation.

Khuyết điểm: 1. The service and the general manager was awful. I booked a taxi through the hotel because I was arriving at 11pm at the airport and it was my first trip in India. The taxi never showed. Luckily it wasn’t my first solo trip. 2. I wrote them to know if they could book a train ticket for me and they say ok. I asked again in the morning, the reception called an agency and they told it was ok. When I came back at 2pm they told me it was impossible. I had to go by myself at the railway station to book my train ticket. For an hotel which pretend this level, it POOR. At the end the general manager called the travel agency for saying to me it was impossible. And when I came back the GM just call me through his employee for knowing if I had my train ticket. That’s it. No excuse, nothing. 3. I asked for a SIM card, they never help me for this neither. But this people doesn’t reflect the beautiful people of Kerala!!!!!

Ưu điểm: Close to ThiruAnanthapadmanaba swamy temple. Parking spaces were bit too small but staff werr very helpful

Ưu điểm: The doorman was impeccably enthusiastic, courteous and polite all day. The daytime staff in charge of keeping rooms clean were always on hand and attentive to requests, but only in the daytime.

Khuyết điểm: There was a New Years Eve party thrown. It was very noisy. Objects in my room were shaking from the loud bass 2 floors below. I'm a traveller who tries to avoid parties. I went to the hotel reception at 8:10pm and asked what time the party would finish. A receptionist said about 11pm. I asked if they were sure, and they said yes. This is an inconvenience, and I accepted this. At 10:40pm the volume increased. I returned downstairs. I asked if the party was going to finish soon. The manager then said the party would be continuing until 2am in the morning. The manager told me that he would ask the music level to be turned down,but this didn't happen, and it should never have happened to placate me. I'm not upset at the fact there was a party. The facts are I wasn't told beforehand a loud event was happening, and I was misled about how long the party lasted. I think this is very poor practice from a 4 star hotel. If I was told the same day, for me there wouldn't be a problem. I'm not going to spoil other people's right to noisy New Year's fun. I would've found another quieter hotel at my expense earlier in the evening, and paid for the room at this hotel concurrently. I'm angry there was no attempt to atone for the specious communication by offering a service from the hotel. They have a restaurant, so it's possible to offer something. The hotel could not see my viewpoint. There was a verbal apology, which shows guilt, and I explained this to the manager, but they didn't listen. I also had another problem with staff. On my 3rd day, I asked a front desk staff if it was possible to get help with rebooking a flight. While I was holding my room key in my hand, a receptionist asked me if I was staying at the hotel. This is a very rude way to handle customers. When I verbally confirmed, they then rejected my request.

Ưu điểm: Food was worth the money Nice staffs

Khuyết điểm: Bit old property.

Ưu điểm: Right in the centre of the city. Very pleasant staff, best locality, has their own vehicle on rent, clean room, very good service. It has a gym. So many items for the breakfast that comes along with the room and the lunch time dinner time buffet is

Khuyết điểm: Nothing in particular

Ưu điểm: The breakfast buffet was very good; the food was delicious. The location of the hotel is perfect. The doormen are very friendly and welcoming with greetings each time one goes in or out of the hotel. They certainly make a great impression for Fortune, The South Park Hotel.

Khuyết điểm: We were placed in a room next to the elevator that was too noisy from the DJ playing at the rooftop bar, so we got little sleep that night. In the morning we discovered that one of the shower doors was missing, so the water sprayed all over the bathroom floor. We reported the concerns to the reception and they agreed to provide a better room with the view we had requested when we booked online months earlier. The central a/c doesn't permit any control over temperature, only the speed of the airflow, however, the next night was much better. In the morning we discovered that water from the shower poured out around the drain onto the bathroom floor drenching the floor once again. We informed the front desk and the room manager showed us to the next room which had no issues. He explained that they are aware of the problems with bathrooms and they are working on renovations. He was very willing to see that we were satisfied with our accommodations. The guest relations staff as well checked with us each day to see that we were satisfied with our experience at Fortune, The South Park. A final point of concern which we expressed to guest relations was that at the breakfast buffet there were not enough waiters/waitresses to manage when it got very busy. It took quite a while to get a cup of coffee because the people delivering food had to make work the coffee maker as well. They did their best, but more workers were required to make it a smooth operation. It was a great hotel when it was built, however, it is showing its age now and it needs maintenance. Check-in was smooth, however, we had to make two additional moves after the original room assignment. Our experience would have been much better if our final room placement had been our first.

Ưu điểm: clean % neat - food excellent

Ưu điểm: Staff are friendly. Clean and Tidy. Well furnished room. Fantastic Buffet

Ưu điểm: Very good hotel with friendly staff, very good breakfast. Help desk(reception) people were very friendly and helpful. Overall very good hotel, worth for money.

Khuyết điểm: No complaints Every thing was good

Ưu điểm: Quality of food and service deserves appreciation !

Khuyết điểm: The check inn time should have been a little flexible.

Ưu điểm: You guys hv phenomenal staff all caring and taking the extra edge to treat guests.

Khuyết điểm: 1. Reception don't have air conditioned turned on.what logic to turn it off. Management needs to understand if you don't take care of employees how do they perform well. Guys looking all sweaty and wet is not wat a guest wants to experience in the reception. I understand you are here to make money but at least a fan on the checkin counter and one fan near visitors area wouldn't add more cost. Employees are assets and if they are irritated thats the face you are projecting to the guests.

Ưu điểm: Good customer service, clean rooms and decent buffet spread.

Khuyết điểm: Room service is pricey and portions are small.

Ưu điểm: Good servise, Comfortable stay..